707 Sop Jobs - Page 27

Role & responsibilities Relevant Experience : Should have experience of Production for Formulation Plant of Oral Solids (Tablets, granules, powder) & Allied in PHARMACEUTICAL COMPANY / FACTORY. FDA Approval in Tablet Section Pharma Formulation plant would be preferred. 1. Batch Manufacturing Manufacture production batches as per Batch Manufacturing Record (BMR) and Batch Production Record (BPR). 2. BMR/BPR Documentation Complete the online BMR and BPR as per the respective activities. 3. Coordination with QA Coordinate with the Quality Assurance (QA) department for the issuance of monthly formats. 4. Manufacturing Parameters Review Review parameters during manufacturing stages such as compression, filling, and packing for oral dosage products. 5. SOPs and Documentation Prepare, update, and maintain Standard Operating Procedures (SOPs), BMR, and BPR documents. 6. Document Maintenance Ensure proper maintenance of documents, including BMR, BPR, cleaning records, calibration logs, environmental records, and equipment usage logbooks. 7. Manpower Allocation Allocate and manage manpower for the effective utilization of resources. 8. Production and Packing Oversight Oversee and manage the overall manufacturing and packing activities in the oral department. 9. Compliance with cGMP & GDP Monitor and implement Current Good Manufacturing Practices (cGMP) and Good Distribution Practices (GDP) within the department. 10. Quality Management System: Handle the Quality Management System (QMS), including initiating, investigating, and completing change control, deviations, and incidents. 11. Equipment & Area Qualification: Monitor and review equipment and area qualification activities and ensure timely reporting. 12. Validation Activities Coordinate with QA and QC departments for product process validation and cleaning validation activities. 13. Production Target Achievement Ensure daily and monthly production output targets are achieved. 14. Cross-Department Coordination Facilitate coordination between Quality Assurance, Quality Control, Warehouse, and Engineering departments. 15. Material Availability Check Ensure availability of required raw materials (RM) and packaging materials (PM) as per the production plan and schedule. 16. Training & Development Conduct training programs on SOPs, GMP, technical procedures, and identify training needs for department personnel. 17. BMR/BPR Handover to QA Ensure completed BMR and BPR are handed over to the QA department before dispatch activities. Required Candidate profile: 1. 07-10 years of experience in Formulation Pharmaceutical Plant. 2. Relevant Experience in Pharma formulation plant. 3. Computer proficiency in MS Office, Excel, e-mail and internet functions, ERP

To review validation master plan of the plant and comply with the validation requirements of various regulatory authorities and customers. To review the process validation/ cleaning validation qualification protocols. To review SOPs, batch manufacturing and packing records, specifications, and test methods of the products. To monitor, control and review deviations, change controls, out of specifications may occur at all stages of storage, dispensing, manufacturing, packing, testing and distribution. To ensure issuance, control, distribution, storage, retention and destruction of quality documents and corporate guidelines as per Food safety Quality management system. To ensure that all critical equipment and utilities that are used to manufacture the product are under qualified status, calibrated and are under routine preventive maintenance program. To ensure proper investigation of market / customer / regulatory complaint by root cause analysis, corrective actions and ensure effective implementation of CAPA initiatives, close the complaints, send responses to the complainants, and verify effectiveness of CAPA periodically. To evaluate batch records, COAs and release finished products for sale. To ensure that, all the operations are carried out are as per GMP and laid down procedures, that each production batch complies with the provisions of Food safety standards (FSS) act and other legal, customer and regulatory requirements. To ensure compliance to the regulatory, customer, legal requirements and face audits and comply non-conformities observed during the audits. To ensure compliance to the current ISO 9001, DC Act, FSS Act 2006, FSSC 22000 (including HACCP), FAMI-QS, WHO-GMP and other customer and regulatory requirements. To carry out self inspections and ensure compliance to the audit observations of manufacturing, testing, warehousing facility. To ensure completion of APRs of products and take appropriate actions in case of deviations. Recommendation to recall approving authority on product recall, review, and disposition of recalled and returned goods. Handling of online and in process rejections and take appropriate actions to avoid the recurrences and disposition. To co-ordinate with CQA for up gradation in the SAP systems as per any changes or new product at Mahad site. To monitor stability of products, control sample storage and compilation of analytical reports and take appropriate action in case of failures. To identify and provide resources with co-ordination with other departments to carry out quality functions effectively. To liaison with regulatory authority for new product permissions, licenses and renewals, certificates, and approvals. Ensuring implementation and execution requirements of food regulations for export market (US)-21 CFR Part 110 111. Ensuring avoidance of breach of data integrity at all the levels. Ensuring implementation of effective sanitation activities at all the levels. Imparting required training to shop floor personnel. Adherence to the requirements of EHS norms. To raise the PR for procurement of miscellaneous items, external trainings, certification fees and capex related items. To sign the Excess Material Requisition, LRA notes, BMR return notes and other QMS documents in absence of Head- QA. To perform MSC2N transactions in SAP. Review of Change Control, Deviation, CAPA in trackwise. Implementation and execution of various initiatives as are suggested by corporate functions (SEEDS, Learning university, Quality mindset). SOP, BMR/BPR, layouts, STP review and approval in ENSUR system. To conduct vendor audits for RM/PM. To lead and guide the IPQA team for shopfloor activities. To set, review and evaluate KRA of reportee s. To share the RR nominations of team members on quarterly basis. To identify and implement the OE projects. Patient/ Customer centricity. B. Pharm/ M. Pharm

JOB DESCRIPTION : 1 . FMS services with respect to hardware, software and network a. Daily operation support of IT Asset (Desktop, Laptop and Printer). b. Support to Email Services (O365), Network & Server. c. Maintaining IT Inventory. 2 . Management & Monitoring of IT ticketing Tools. 3 . Support for all Instrument connected software (E.g.: Empower, Lab Solutions) data backup and related IT hardware. a. User management (Creation, Deactivation, Password reset etc.) b. Monthly project creation, locking and backup for OT Area. c. Instrument data backup monitoring and recording as per SOP. d. Maintain IT related logbooks.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Intermediate What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature Roles and Responsibilities: Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years of full time education Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module (Ambulatory, PB, HB, Willow, Clarity, Caboodle, Orders, Clindoc, Bridges). Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Technical Skill: Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional Attributes:Good Communication Qualifications 15 years of full time education

JOB DESCRIPTION: 1. On-boarding / Joining Formalities. 2. Leave & Attendance Managements 3. Recruitment of junior level employees. 4. Payroll Management of Thane Location. 5. Full & Final Settlement. 6. To co-ordinate and monitoring Medical Insurance. 7. MIS related to HR Operations. 8. Issuing offer letter, appointment letter, Increment and confirmation letter. 9. Total compliance of PF ESIC matters includes payment remittances. Annual returns, withdrawals & transfer, PF ESIC inspections. 10. Response & Compliance to Internal and External Audit.

JOB DESCRIPTION : 1. Coordinate and drive activities under guidance of Group Leader/Head of Department. 2. Conduct literature survey of assigned project. 3. Plan & execute experiments as instructed and discussed. 4. Discuss reaction observations with GL / HOD 5. Records experiments in the laboratory note book as per SOP, update and get checked by seniors. 6. Follow up for analysis and collect analytical reports from ADL, interpret the results. 7. Record analysed results like chromatograms, chemical analysis etc. in the lab note book. 8. Maintain experimental and analysis reports. 9. Prepare & follow Plan of Action for all development activities as per proposed timelines. 10. Evaluate costing of the products to achieve target RMC. 11. Ensure proper storage of chemicals, samples, intermediates, analytical data and copies. 12. Support to QA and RA for necessary documentation and queries. 13. Technology transfer to plant, Contract manufacturing sites, documentation and implementation. 14. Follow safety rules and participate in safety trainings, related activities. 15. Raise indents and subsequently issue the chemicals/ glassware / equipments for lab. 16. Ensure disposal of waste solvents/ waste chemicals as per SOP. 17. Communicate team members with experimental details, precautions for reactions etc. 18. Ensure timely reporting to respective managers proactively. 19. Attend/ participate in inter/ intra organizational technical seminars/ general lectures / trainings / personality development trainings.

Executive-Bulk manufacturing IVD required for reputed organisation in Mumbai location Dear Professionals! I am Sindhura C , from the Pharma Vertical of Masadir HR Services , an International Recruitment Firm. We have been retained by professionally managed organisation to recruit Executive-Bulk manufacturing IVD for them. The job location is in Mumbai. Qualification: Post Graduate degree in Biotechnology/Biochemistry or other relevant scientific discipline with 1-2 years of experience in manufacturing. Experience: Min 1yr Knowledge of Protein Purification Hands-on experience of techniques and equipment handling involved in protein purification. Knowledge of GMP standards, SOPs and quality management systems Awareness of QMS as per ISO13485: 2016 and ISO 9001:2015 standards. Data collection and management. Excellent communication, interpersonal and influencing skills Execute Operational Excellence by setting clear benchmarks. Smart Thinker and displays smart/ tactical moves & mental agility. Is open and flexible when faced with changing circumstances and finds ways and means of doing things and not get struck with the past. Support and guide subordinates by giving appropriate examples & feedback. Computer literate, especially MS Excel. If you are interested in exploring the above opportunity, kindly share your updated resume with me please. In case, if you are not interested, kindly feel free to refer your friends who may be interested in this. Looking forward to hearing from you soon. Thank you! Have a great day! Warm Regards, Sindhura C Associate| Global Talent Acquisition Operations | India Mobile/ WhatsApp : +91 6282564376 Email Id: sindhura.c@masadirservices.com www.masadirservices.com

review of books of accounts, Prepare MIS, financial statements, balance sheets, income statements, cash flow statements, Implement internal controls & (SOPs) Ensure compliance with IAS ,cost control, revenue enhancement, and profit optimization. Required Candidate profile added advantage if the candidate knows the accounting knowledge of sales made through E-commerce marketplace like amazon, flipkart,etc. Preparation, review, ensuring filling of tax returns GST/TDS

Role & responsibilities - Study of analytical test methods and Carrying out analytical work related to the assignment. - Prepare documentation such as SOPs, TDS, PDS, SDS, customer forms, etc. - Keep thorough reports of data collected from experiments and prepare well written reports with all key data points. - Conduct experiments including analysis required - To ensure project documents to be as per requirement of QMS - Any other projects / responsibilities as advised by seniors / as situation demands - Follow Good Lab. Practices and Safety. Preferred candidate profile M.sc Organic Chemistry/B.Tech Chemical with 4-6 years of hands on experience in R&D department. Perks and benefits Transportation, Canteen, Well being.

1.Addressing customer issues and grievances in a timely and effective manner. 2.Creating guidelines and SOP for transaction errors as well as Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA).

Title : Store Manager Reporting to Area Operations Manager Skip Level City/Zonal Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Interested candidate can share resume to k.usman@lenskart.com.

Urgently hiring for " TRANSITION : MANAGER & DEPUTY MANAGER" role for an MNC for Noida Salary : 15 to 24 LPA 5 Days working WFO Must have done on shore TRANSITIONS Must have VALID US VISA knowledge of end to end transition . Call : 8860-54-1684 Required Candidate profile • Lead end-to-end transition projects, from planning and initiation to execution and closure. • Develop detailed transition plans, including resource allocation, milestones, and deliverables.

Provide on-site guidance to Jr.staff such as Sr. Executive and Field Officer according to client requirements Attending Site Managers meeting recruit the required personnel for the operation Managing Petty Cash monthly bases. sop Required Candidate profile Conducting Security Briefing, fire Drill monthly Twice Weekly night surprise checks planning and conducting. Agreements follow up with Client and Vendor

JOB DESCRIPTION: 1. Responsible to Keep records of Hazardous Wastes received from various Dept. & inform to supervisor. 2. Responsible to authorize all safety work permit by ensuring compliance of instructions given in the permit. 3. Responsible to ensure proper execution of SOP for Pest Control and Maintain records of all pest control activities. 4. Responsible for ensuring execution of SOP for Inspection of Fire Extinguisher and maintain records. 5. Responsible for ensuring execution of SOP for Inspection of Fire Extinguisher, Inspection of Sprinkler system, Inspection of SCABA set, Inspection of Safety shower and Eye wash and maintain records. 6. Responsible for ensuring implementation of process safety management on shop floor. 7. Responsible for Follow up for medical checkup. 8. Responsible for ensuring all the activities are carried out with respect to GMP. 9. Responsible for ESG & related compliances. 10. Responsible for PSCI & Process Safety Management etc. related compliances. 11. Responsible for conducting training program as per the Training calendar, skill matrix. 12. Responsible for Training files preparation activity of new joining employee in EHS department. 13. Responsible for maintaining the training records of EHS Department. 14. Responsible for Project Management System

Seeking a skilled candidate to manage BPO partners handling Accounts Payable/Receivable, drive process improvements, bridge stakeholders & BPOs, ensure seamless operations, optimize workflows, enhance collaboration, and lead transformation projects.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills:oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills:oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure. Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively. Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement. Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities- Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

About The Role : Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation.

Asset Servicing Job Location:Gurgaon, Mumbai and Bangalore Time:2:00 PM-11:30 PM WFO Only JOB DESCRIPTION: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva- WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Job Purpose Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix . Maintain centre meeting discipline, follow SOPs and code of conduct Major Challenges Quality sourcing and achieving targets as defined Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills:oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills:oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure. Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively. Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement. Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities- Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

Role & responsibilities Perform analysis for release of RM, PM, FP & water analysis and process/cleaning validation as per commitment dates. To perform Analytical Method Validation. Check the results of the tests performed, evaluate them against the specifications Operate the instruments and perform routine/stability as per SOP. Maintain all the online documentation and timely entries and supporting documents Preferred candidate profile B. Sc. / M.Sc (Chemistry) or B. Pharm with 1-6 years of experience in quality control function of a pharmaceutical organization.

Develop and validate analytical methods using HPLC, GC, GCMS, and NMR. Ensure regulatory compliance, troubleshoot challenges, oversee lab operations, mentor teams, and collaborate for process development and product innovation.

Overseeing shift-wise production activities to meet daily targets Ensuring optimum utilization of manpower, machinery, and materials Coordinating with other departments like QA, QC, Maintenance and Stores for smooth operations. Required Candidate profile Ensuring production adheres to Good Manufacturing Practices, SOPs & quality standard Coordinating with the QC team to ensure compliance Coordinating with the maintenance team for preventive.