707 Sop Jobs - Page 26

Job Purpose Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix . Maintain centre meeting discipline, follow SOPs and code of conduct Major Challenges Quality sourcing and achieving targets as defined Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

Job Purpose Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix . Maintain centre meeting discipline, follow SOPs and code of conduct Major Challenges Quality sourcing and achieving targets as defined Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

Job Purpose Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix . Maintain centre meeting discipline, follow SOPs and code of conduct Major Challenges Quality sourcing and achieving targets as defined Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

Job Purpose Manage and enrich Franchise customer data of 72 Cr to enable creation and generation of Pre-Approved offers, improve Approval rates by enriching data through verified sources and enable instant disbursals by continuously improving fill rates of verified information to help scale volumes in 3in1 App. Responsible for identifying data requirements and evaluating quality of data sourced through external vendors. This capability will help build scale on 3in1 App of the Company and targets to improve Market share of the Company by 10% from current levels at the same portfolio risk levels Duties and Responsibilities ‚ Data Quality - New Data Enrichment Management oData Standardization & Data Quality oData Enrichment of Franchise base basis internal & External Sources oResponsible for end-to-end Data Quality & Data Enrichment, Validation & Verification for variables oPrepare BRD and User Story for development of Internal Data Storage design that enables to maintain every data point received with tagging of Source, time, Verified / Non-Verified data and Confidence level of the same. oDefine validation rules and confidence levels for any variable brought into the single repository. oDefine logic for flagging of Confidence levels for the data fields to enable end users of the data to use the data as per their confidence flagging. oData verifications as per Confidence Flagging and insert into enrichment Mart oGovernance of New Data element or New Data Source oResponsible for ensuring error rates in Data Quality are maintained within threshold levels oDefine SOP and scope of activities for Data Quality management through Manual intervention to be executed through outsourced Credit Ops shop in Bareily oControl checks on data quality management done through Bareily shop oDefine validation rules for data fields to ensure that junk data does not enter the repository oResponsible to ensure that the data tables have no data quality issues oEnsure all Existing & Prospect records are maintained in a single repository oAll other data points related to these records and any data enrichment to be maintained in a single repository oData Enrichment oEngage with Partnership team in validating the information is meeting the quality standards that have been defined oWill qualify whether data points from a Particular Partner or Source can be used for Enrichment oWill also identify and maintain list of sources, websites which are to be used for Data Enrichment Key Decisions / Dimensions Following decisions are taken by the role: ‚ Design of data storage table ‚ Addition of new data sources ‚ Data quality validations Major Challenges ‚ Working with extremely large data sets ‚ Co-ordination with multiple stakeholders ‚ Clean up of existing data in BAU as well as create the new framework of data storage Required Qualifications and Experience a)Qualifications ‚ Post-graduation/ MBA with 3+ years experience in retail lending Risk b)Work Experience ‚ Minimum 2+ years of experience in SQL/ADB/Python/PySpark/EDW management ‚ Experience with large data handling and quantitative analysis ‚ Exposure to data analytics tools (Eg. SAS, SQL and Decision Tree) automated BI reports ‚ Strong Problem-solving ability and analytical skills

Job Purpose Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix . Maintain centre meeting discipline, follow SOPs and code of conduct Major Challenges Quality sourcing and achieving targets as defined Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

1.Candidates must have good experience in Internal Auditing, Risk Assessments 2.Methodologies, SOPs, compliances. 3.Shall be a Certified Internal Auditor. 4.Shall have hands on experience in data analysis tool. 5.Must have good communication skills.

Working with Fine Blanking Process To deploy the QC control planned & provide accurate report s along with on-ground data Control Plan, Process Control Sheet, Controlled documents like drawings, PPAP, PFD & SOP. Corrective action Required Candidate profile Exp in Fine Blanking Process xpertise in Measurement and Quality planning activities of Fine Blanking/ Pressing/ Turning centre / VMC / Hobbing / Sprocket Manufacturing. GD&T,

We are seeking a highly motivated individual with exceptional communication and interpersonal skills to join our team. This role requires a strong analytical mindset, the ability to effectively manage stakeholders, and a proactive approach to handling escalations. The ideal candidate will have a passion for the real estate market and a proven track record of conducting thorough research and delivering accurate, high-quality results. Key Responsibilities: Conduct comprehensive primary research on real estate projects across India, utilizing various methods such as online research, phone calls, and email correspondence. Collect, validate, and authenticate project information from diverse sources, ensuring accuracy and completeness. Develop and proofread compelling content for project pages on our portal, maintaining consistent quality and brand voice. Effectively communicate and coordinate with internal and external clients (stakeholders) through email and chat, addressing inquiries and resolving issues promptly. Proactively manage and resolve escalations, ensuring timely and satisfactory outcomes. Adhere to established Service Level Agreements (SLAs), Turnaround Times (TATs), and Standard Operating Procedures (SOPs). Contribute to the continuous improvement of research processes and quality control measures. Required Skills and Qualifications: Good understanding of the real estate market. Excellent verbal and written communication skills, with the ability to clearly and concisely convey information to diverse audiences. Strong analytical and problem-solving skills, with a keen attention to detail. Proven ability to manage stakeholders effectively, building strong relationships and fostering collaboration. Experience in conflict management and handling escalations in a professional and efficient manner. Familiarity with quality check processes. Prior experience working with a ticket handling system is preferred. Preferred Skills (Added Advantages): Proficiency in Excel automation using Python or Macros. Experience with website scraping using Python.

- Experience of Calcium Lactobionate Manufacturing - Responsible for preparing work instruction for Production and manufacturing activities - Maintain online documentation related to production activities like BMR, BPRs, logbooks and daily records. Required Candidate profile Relocation from Maharashtra only - Qualification of production equipment and participation in validation activities - Maintaining documentation such URS, DQ, IQ, OQ, PQ validation protocol with report

•Engage in client training & gather inputs to create & update (SOPs). •strong written & verbal comms skills for effective business-technical writing. •Use MS Word and Excel for document creation and data handling. Walkin Drive - Noida, 8 march 25.

Handling aspects of the banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.

About Us We are a specialty chemicals manufacturing company with a full stack solution from R&D to manufacturing and doorstep delivery of innovative chemicals. Headquartered in Bengaluru, India we cater to pharmaceutical, agrochemical, personal care, and home care industries. Our B2B fulfillment platform supports businesses globally in developing and manufacturing chemicals from lab to commercial scale. With a team of in-house R&D experts and scientists, we offer custom synthesis and route scouting services to support manufacturers in product development. We are VC backed - here are a few reads . We are 150 people strong and have offices in India, UAE and Indonesia. We are currently exporting to over 13 countries from India currently. Job Description: Executive Research Chemist As we work towards establishing our presence globally we are looking to hire a leader to build and expand the business and team there. Key Responsibilities Prepare STP, COA, Reference Standards, and SOPs. Archive and maintain regulatory documents as per compliance. Review daily calibration data, STP, COA, IQ, OQ documents. Conduct daily lab audits to ensure SOP adherence. Ensure compliance with ICH guidelines and US/EU regulatory requirements. Qualifications 2 years of relevant experience into pharma industry. Msc in Pharmaceutical Quality Assurance. Strong knowledge of pharma quality assurance practices. Detail-oriented with excellent documentation and review skills. Familiarity with global regulatory standards. If you are a startup enthusiast and like working with fast paced and high growth teams, join the team. To explore synergies email your coordinates/ resume on careers@scimplify.com

1. Internal Control Development & Maintenance - Develop and implement internal control systems to ensure compliance with regulatory standards and corporate policies. - Establish and maintain operating manuals to guide the company’s processes and operations. 2. SOP & Risk Control Updates - Ensure that all SOPs are timely updated to reflect current processes and risk control metrics. - Regularly review processes to identify any areas for improvement or risk mitigation. 3. Audit Support - Work closely with external and internal auditors to support audits,provide necessary documentation,and resolve any open points or issues identified during audits. - Facilitate periodic reviews and follow-up on audit recommendations to ensure their effective closure. 4. Collaboration with HODs on SOP Updates - Collaborate with Heads of Departments (HODs) to ensure periodic updates and alignment of SOPs across all organizational processes,ensuring they remain relevant and effective. 5. Government Authority Metrics (GAM) Review & Recommendations - Review current government authority metrics (GAM) and recommend changes that could enhance the company’s compliance and operational effectiveness. - Stay updated with any changes in government regulations and advise the organization on necessary adjustments. 6. Process Improvement & Risk Management - Conduct regular reviews of internal processes and controls to identify any inefficiencies or risks,recommending solutions for continuous improvement and better risk management. - Provide recommendations for enhancing internal audit processes to increase transparency and effectiveness.

Handling aspects of the banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.

Role & responsibilities To check quality as per norms at the time of shift start. To ensure proper packing in terms of weight, quality, etc. Inspect critical areas like packing hall, mixing room, weighing room, etc. To draw and analyse the process samples, raw materials, finished goods as per the laid down standards. To maintain the record of analytical findings of finished goods. To report the non-conformance in hygiene standards. To maintain the control samples for future references. To do chemical and microbiological testing as per plan. Environment sampling and swabs. Housekeeping audit and action log Provide trainings, prepare schedules and to do training evaluation To plan Internal audit (SOP) and update action log and closures Action log of Housekeeping audit, system compliance audit, SOP audit, GEMBA walk, Daily QA meeting Glass Audit Internal Calibration Schedule compliance Release Raw material, Packing material and Finished goods from D-365 as per the required specification. To update quality KPI boards To be responsible for internal sensory analysis To do monthly temperature verifications Oil flow meter validations CCP and ORRP validations To do preparation of COA's To prepare chemical and micro analysis trends

* Experience of working in PPA Area * Experience in Handling Equipment's like GLR, SSR, MSBR, Centrifuge, Dryer, Multi mill, Sifter * Handling of filtration in press Filter, Nautch filter * ISO, GMP, FDA, WHO Audit Faced Required Candidate profile * Fill up & Maintain Document as per cGMP, SOP preparation activity, Document preparation as per regulatory compliance * Manpower handling, Work & Maintain plant as per SOP

Oversee and streamline billing and collections processes. Raising invoices & ensure the same is dispatched on time. Assist with identification, design & implementation of new billing system, process enhancements. Ageing Reconciliation of Debtors. Required Candidate profile Handling client queries on billing & addressing the same. Putting up process for improvement in automation. Reviewing & enhancing SOP of Accounts receivables. MIS of collection, debtors, recovery etc.

Role & responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Experience : 5+ years at least and 1.5+ years as a team lead Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1. Train others 2. Builds team relationships 3. Communicates effectively 4. Demonstrates functional excellence 5. Customer centric Licenses/Certificates N/A

1. Responsible for reviewing, approving and distributing work instruction for manufacturing activities. 2. Carry out production activities as per production plan. 3. Review online documentation related to production activities BMR, BPRs, logbooks

Managing: - Direct Tax like Corporate Tax, Tax Audit, TDS, Withholding Tax, Transfer Pricing etc - Indirect Tax like Custom Laws, GST, SEZ Laws, Labours Laws etc - Tax MIS, Business MIS - Account Finalization / SOP / Controls / ROC Required Candidate profile - CA - 3 - 8 years of Exp - Good exp in Direct & Indirect Taxation & Tax Audits (MUST) - Preferred - exp in Transfer pricing, FEMA, SEZ, Customs, Labour Laws (or ready to learn) - Some Travel Perks and benefits Growing organization - great opportunity

Key Responsibilities Taking care of visa applications, online form filling, collection of documents, drafting, data checking / verifying the information. Client coordination, writing SOP / GTE Folder management : performing general clerical duties, electronic filing of documents Ensuring client information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards. Any additional adhoc tasks which may assigned. Skills & Experience Work experience in a similar role within the migration industry (preferable) Worked on student visas Experience working in a professional services environment Strong written and verbal communication skills, combined with an eye for detail and accuracy An energetic and creative personality, with a 'can-do' attitude.

PRINCIPAL ACCOUNTABILITIES (List the accountabilities associated with the job.) Work on assigned UAT testing as per call priority and get it complete within timeline UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing GC calls UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing Testing of the calls as per FTC’s, zero bug on production All LOB calls UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing Prepare SOP & share the same with SPOC for circulation Circulate the report to stakeholders Another task assigned by senior Ensure deadlines are met within established targets for different work processes in lines with the organization guidelines Test / Retest all assigned scenarios Determine if assigned scenarios pass or fail and record findings on the scenario tracker Provide detailed description of scenarios that failed Attend scheduled test sessions and, if needed, attend overflow sessions to complete all assigned scenarios May suggest additional test scenario to be added to the Scenario tracking document Communicate suggestions or concerns regarding testing with the functional test lead Testers involved in multiple testing sessions should reach out to Functional Leads to find out which session to attend MAJOR CHALLENGES (Describe the major challenges you face on an on-going basis in carrying out your job.) Not Applicable. It’s a new team which has been formed which will be DECISIONS (Mention the key decisions taken by job holder at his end and the decisions for which the job holder goes to superior with options and recommendations or seek approval). INTERACTIONS (The key working relationships or routine contacts a job holder needs to have INSIDE and OUTSIDE the organization to accomplish the job.) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work All Business owners & CoEs External Clients Roles you need to interact with outside the organization to enable success in your day to day work No DIMENSIONS (List the significant numerical data which will reflect the scope and scale of activities concerning this job). Financial Dimensions (These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.) . Other Dimensions (Indication of some of the significant volumes associated with the job like number in team/ staff handled etc). Total Team Size: 11 – Proposed with the new structure Number of Direct Reports: 4(Existing) Number of Outsourced employees: None SKILLS AND KNOWLEDGE (State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent). Educational Qualifications Qualifications Minimum Qualification: Graduate with General Insurance knowledge is Must Work Experience 1-2 years in same role Roles and Responsibilities 2

PRINCIPAL ACCOUNTABILITIES (List the accountabilities associated with the job.) Work on assigned UAT testing as per call priority and get it complete within timeline UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing GC calls UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing Testing of the calls as per FTC’s, zero bug on production All LOB calls UAT completion/feedback shared to IT team and get it rectify, take followup with developer to clear testing Prepare SOP & share the same with SPOC for circulation Circulate the report to stakeholders Another task assigned by senior Ensure deadlines are met within established targets for different work processes in lines with the organization guidelines Test / Retest all assigned scenarios Determine if assigned scenarios pass or fail and record findings on the scenario tracker Provide detailed description of scenarios that failed Attend scheduled test sessions and, if needed, attend overflow sessions to complete all assigned scenarios May suggest additional test scenario to be added to the Scenario tracking document Communicate suggestions or concerns regarding testing with the functional test lead Testers involved in multiple testing sessions should reach out to Functional Leads to find out which session to attend MAJOR CHALLENGES (Describe the major challenges you face on an on-going basis in carrying out your job.) Not Applicable. It’s a new team which has been formed which will be DECISIONS (Mention the key decisions taken by job holder at his end and the decisions for which the job holder goes to superior with options and recommendations or seek approval). INTERACTIONS (The key working relationships or routine contacts a job holder needs to have INSIDE and OUTSIDE the organization to accomplish the job.) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work All Business owners & CoEs External Clients Roles you need to interact with outside the organization to enable success in your day to day work No DIMENSIONS (List the significant numerical data which will reflect the scope and scale of activities concerning this job). Financial Dimensions (These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.) . Other Dimensions (Indication of some of the significant volumes associated with the job like number in team/ staff handled etc). Total Team Size: 11 – Proposed with the new structure Number of Direct Reports: 4(Existing) Number of Outsourced employees: None SKILLS AND KNOWLEDGE (State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent). Educational Qualifications Qualifications Minimum Qualification: Graduate with General Insurance knowledge is Must Work Experience 1-2 years in same role Roles and Responsibilities 2

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Nanda_Rangrej@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Role & responsibilities 1. Plan conduct, coordinate and implement training for internal and outsources executives on services, products, selling skill, communication skill, selling pitch etc. 2. Manage and publish weekly and monthly training calendar 3. Preparation of all training presentations, manuals and SOPs 4. Ensure all product / service / process presentations are updated on time 5. Improve training effectiveness by developing new approaches and techniques 6. Arrange training sessions for the new hires and identify the training needs of the existing team members and schedule training sessions as per their need 7. Ensure feedback are received and data published for all trainings conducted 8. Publish daily / weekly / monthly training reports and trackers. Skills Required 1. Excellent written, verbal, analytical and communication skills (Hindi, English & any regional language). 2. Excellent presentation skills (oral and written), as well as ability to motivate, train and coordination with TL. 3. Experience in training internal team and Call Centre executive is a must 4. Experience in coaching and training individuals or groups required. 5. Excellent knowledge of MS Office: Excel, Word and PowerPoint. 6. Strong analytical and decision-making skills 7. Able to remain calm in pressurised circumstances. Able to utilize information and communications technology. Able to deal with difficult situations 8. Excellent planning, organizing and prioritizing skills Technical/Functional Proficiency Required 1. PPT Skills & MS-Office 2. MIS skills Educational Qualifications 1. Position requires a Graduate from premier institute