Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
4.0 - 7.0 years
1 - 3 Lacs
Kolkata
Work from Office
Role & responsibilities Experience of handling licensing authority. Regulatory Compliance - QA systems must align with regional and international regulations (ISO, FDA etc). Managing Document Control system-Tracking Document changes, Create Quality. Manual, SOPs (Standard operating Procedure),maintain computerized and written records/reports. Responsible in implementing companys quality system in compliance with regulatory body. Ensure requirements of licensing authorities and accreditation bodies. GAP analysis , Risk assessment. Working as a management representative. Assure work process improvement and problem solving. Conduct Quality Training. Conduct/perform Internal Quality Assessment. Coordinate workplace safety process improvements and safety audits. Conduct Internal Audit ,prepare audit report ,initiate management review meeting. Initiate CAPA for the deviation. Preferred candidate profile Experience in ISO. 25 years in quality or regulatory affairs in a healthcare segment. Must have Technical & Regulatory Knowledge. Quality & Compliance along with Technical skills. Communication, Critical Thinking, Organizational, Attention to Detail.
Posted 3 weeks ago
4.0 - 7.0 years
1 - 3 Lacs
Kolkata
Work from Office
Role & responsibilities Experience of handling licensing authority. Regulatory Compliance - QA systems must align with regional and international regulations (ISO, FDA etc). Managing Document Control system-Tracking Document changes, Create Quality. Manual, SOPs (Standard operating Procedure),maintain computerized and written records/reports. Responsible in implementing companys quality system in compliance with regulatory body. Ensure requirements of licensing authorities and accreditation bodies. GAP analysis , Risk assessment. Working as a management representative. Assure work process improvement and problem solving. Conduct Quality Training. Conduct/perform Internal Quality Assessment. Coordinate workplace safety process improvements and safety audits. Conduct Internal Audit ,prepare audit report ,initiate management review meeting. Initiate CAPA for the deviation. Preferred candidate profile Experience in ISO. 25 years in quality or regulatory affairs in a healthcare segment. Must have Technical & Regulatory Knowledge. Quality & Compliance along with Technical skills. Communication, Critical Thinking, Organizational, Attention to Detail.
Posted 3 weeks ago
4.0 - 8.0 years
13 - 23 Lacs
Faridabad, Gurugram, Delhi / NCR
Hybrid
Job Description: As part of the Founders Office, you`ll work directly with the CEO and collaborate closely with functional heads. This is not a fixed-role job youll be a swiss-army knife for the company, taking ownership of high-impact projects across functions like strategy, execution, process building, AI enablement, and performance tracking. Whether its coordinating cross-functional priorities on Asana, experimenting with AI tools to automate business workflows, or supporting strategic decision-making, youll be in the thick of it. If youre curious, proactive, and thrive in ambiguity this is for you. Key Responsibilities: Identify process gaps, design scalable workflows, and implement SOPs and structured formats across departments Lead automation of manual tasks using tools like Excel , ERP , Notion , Zapier , OMS , Crest AI , etc. Build internal AI agents and workflows to enhance efficiency using tools like ChatGPT, Claude, Make.com, etc. Proactively identify internal pain points and build automation or data solutions to solve them Collaborate with external vendors/tools for automation and tech integrations when needed Create and maintain dashboards using Power BI or similar tools for performance tracking and decision-making Work cross-functionally with teams like supply chain, retail, e-commerce, finance, etc., to drive org-wide transformation Enable the company`s transition from manual, reactive ops to data-driven and systemized operations Drive key strategic and operational initiatives directly with the Founder Candidate Profile: Experience: 4 to 7 years in business consulting, strategy & operations, process excellence, or business transformation Must have strong hands-on experience in data tools, process automation, and dashboard building Prior experience in consulting firms or in Founders Office/PMO roles at high-growth startups/D2C brands preferred Education: B.Tech and/or MBA from top-tier institutes preferred (IITs, IIMs, BITS, ISB, NSIT, DTU, NITs, etc.) Skills: Exceptional analytical and problem-solving abilities Proficiency with Excel, Google Sheets (scripts), Power BI / Tableau, Notion, Zapier, etc. Exposure to AI/automation tools like OpenAI/ChatGPT, Make.com, etc. is a strong plus Ability to think in systems , design processes from scratch, and execute with speed Strong communication, ownership, and cross-functional collaboration skills Location: Delhi NCR Hybrid setup (in-person collaboration with Founder & teams required)
Posted 3 weeks ago
8.0 - 13.0 years
5 - 6 Lacs
Morbi
Work from Office
Leading daily operations, drive service excellence, and coordinate cross-functional teams, SOP implementation, team leadership, vendor & resource management, performance analysis along with guest satisfaction, compliance, and operational efficiency. Required Candidate profile Candidates with a strong background in Food & Beverage operations will be preferred
Posted 1 month ago
8.0 - 13.0 years
5 - 7 Lacs
Dera Bassi
Work from Office
Leading daily operations, drive service excellence, and coordinate cross-functional teams, SOP implementation, team leadership, vendor & resource management, performance analysis along with guest satisfaction, compliance, and operational efficiency. Required Candidate profile Preferably a resident of Chandigarh, Zirakpur, Mohali, or Ambala with own accommodation. Candidates with a strong background in Food & Beverage operations will be preferred
Posted 1 month ago
10.0 - 15.0 years
15 - 20 Lacs
Mumbai
Work from Office
Are you a results-driven hospitality leader with a proven record of managing multi-property hotel operations and building high-performance teams We are looking for a General Manager Operations & Sales to lead two established properties in Mumbai and also take charge of launching and stabilizing a new resort in Lonavala. The ideal candidate will be hands-on, guest-obsessed, and operationally sharp. Key Responsibilities Build and lead multifunctional teams across both properties Design SOPs and ensure cross-departmental compliance Plan and oversee all operations: F&B, Front Office, Housekeeping, Security, Maintenance, Admin Lead sales, CRM, and direct booking initiatives Develop marketing campaigns to reduce OTA dependence Drive guest engagement, customer satisfaction, and repeat business Own revenue planning, budget compliance, and P&L performance Coordinate directly with the Board of Directors on key reviews What Were Looking For -10-15 years in hotel operations and sales, with at least 3 years in a similar GM or Cluster Head role -Strong leadership in setting up or running multiple hotel properties -Deep experience in guest-focused initiatives, CRM, and SOP development -P&L ownership and budget planning capabilities -Hands-on involvement in team training, sales planning, and revenue optimization -Based in or willing to relocate to Mumbai; must travel to Lonavala frequently
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
JOB DESCRIPTION: Preparation and ongoing maintenance of transaction synopses, with regular monitoring of material events and critical developments per transaction. Coordination with cross-functional teams (Legal, Compliance, and Accounts) to ensure seamless transaction execution, regulatory compliance, fee realization, and workflow integrity. Monitoring of interest payments and conducting timely follow-ups with clients and statutory bodies in compliance with SEBI regulations and contractual obligations. Management of the ERP system, including uploading transaction documentation, maintaining payment schedules, confirming payments, and recording execution-related entries. Facilitation and coordination of document execution with counterparties, POA holders, trustees, and authorized internal signatories. Processing and settlement of invoices related to POA and transaction-related services, ensuring proper documentation and authorization. Monitoring of shareholding patterns and coordinating associated fund transfers in accordance with legal and financial requirements. Preparation and issuance of No Objection Certificates (NOCs) for property transfers, partial/full redemptions, refinancing, satisfaction of charges, and related activities. Maintenance of a custody register for executed documents across designated custodial entities, office locations, and other secured repositories. Execution and administration of share pledging and unpledging, including due diligence, documentation review, and compliance with security agreements. Drafting and issuance of custody letters, confirmation notices, and related correspondences in accordance with internal legal protocols. Entry and validation of data on regulatory platforms such as CERSAI, NESL, ISIN MIS, and DLT systems, ensuring compliance with maker-checker workflows and audit trails. Assistance during internal and external audits by providing documentation, transaction trails, and compliance clarifications. Maintenance of version control and archival systems for executed agreements, client communications, and approvals. Preparation of MIS reports and dashboards covering transaction progress, compliance metrics, and document tracking. Development and periodic review of Standard Operating Procedures (SOPs), workflows, and checklists to align with evolving compliance and operational norms. Coordination with rating agencies, debenture trustees, and depositories to ensure compliance, information sharing, and transaction closure. Maintenance of trackers and calendars for regulatory filings and disclosures under SEBI, RBI, MCA, and other applicable authorities. Safeguarding the confidentiality and legal integrity of all sensitive documents and information in line with data protection and company policy. Participation in training sessions, policy reviews, and legal updates to stay abreast of changing regulatory frameworks and compliance practices. Support for client onboarding, including KYC/AML checks, legal documentation, and operational readiness for transaction processing. Escalation of deviations, delays, or process breaches to relevant stakeholders for prompt resolution within defined turnaround times (TATs). Liaising with clients to obtain statutory disclosures and regulatory filings, such as BENPOS, QCR, HLY disclosures, and other required documentation.
Posted 1 month ago
3.0 - 7.0 years
5 - 12 Lacs
Vadodara
Work from Office
Summary : The role incumbent is responsible for working in team of technical services for technology absorption of the new plants coming up at DCTL, reviewing data packages and providing input to support smooth startup during commissioning. Ensuring preparation/review of the schemes/ technical support for the smooth operation of the existing plant and to prepare/review the technical schemes against the improvement ideas of various plants at DCTL; Monitoring the success of the schemes implemented. Responsibility: 1. Absorbing the New Plants Technology coming up at DCTL in terms of BEP absorption & assisting Head/Lead TSD for changes, if any, to ensure smooth commissioning. 2. Preparation of scheme (PD, PFD, PID, PDS/IPDS etc.) for improvement initiatives in existing and upcoming plant/product. 3. Data collation for DCTL on EC/ CTE/ CCA, from data integrity viewpoint. Monitoring and analysis of data and providing input for compliance. 4. Reviewing/ Preparation of the schemes for the Plant/ Process/ Equipment performance improvements. 5. Provide/ update the SOPs for any new change in process or equipment operation. 6. Preparation of capex proposals on savings and payback period for new modifications in the plant to improve operating convenience in the plant. 7. Supporting operation team for Management of Change (MOC) by providing schemes with complete technical backup. 8. Ideation, detailing and implementation of continual improvement in QCDSE (Quality, Cost, Delivery, Safety & Environment). 9. Evaluating existing production norms and proposal preparation for meeting and improving norms. The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. Functional | Technical Knowledge Required for this Role : Knowledge of chemical processes and unit operations including batch and continuous. Basic process calculations e.g. Equipment sizing, line sizing. Preparation of energy and mass balance calculations. Knowledge of Excel, word & AutoCAD software. Process, SOPs and Critical parameters. Knowledge of HAZOP, HIRA and QEMS. Knowledge of ASPEN and HTRI / EDR tools is preferrable. Practical experience for preparation and reviewing of PD, PFD, PID, PDS & IPDS. Technical knowledge on treatment of effluents. Educational Qualification | Experience (in years) | Exposure Required: B Tech Chemical with 3-7 years of experience in Chemical process in technical services/ Process engineering/ technology transfer/Design.
Posted 1 month ago
7.0 - 11.0 years
5 - 6 Lacs
Ballabhgarh
Work from Office
To lead the current foundry production in a more planned manner instilling standardized and best practices at the shop floor 5S methodology & Kaizen Develop SOPs, lead documentation efforts, understand the casting process in depth for improvement Annual bonus Provident fund
Posted 1 month ago
1.0 - 4.0 years
7 - 12 Lacs
Noida
Work from Office
Key Responsibilities : Review entire seller lifecycle on IndiaMART and identify areas where process improvements, data interventions and automation can help Drive data-based projects to improve overall quality and efficiency in the onboarding journey Critical analysis of large data to drive and present insights, and implement logical solutions on which pilots can be initiated Repeat process automations - through design of algorithms which can then be implemented on frontend or backend Creation of SOPs for all processes and developing insights and initiatives from them Drive creation and auto-scheduling of reports and dashboards. Preferred candidate profile Proficiency - MS Office, especially MS Excel; SQL would be an added advantage Good logical reasoning ability Good data analysis skills and understanding of technology Good communication and presentation skills Ability to multi-task and work in a fast-paced environment About Us IndiaMART is Indias largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small and medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the companys mission is to make doing business easy. Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 7.8 million responsive supplier base, we provide ease and convenience to our 187 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. IndiaMART has been the proud recipient of the "Most Promising Company of the Year at the CNBC Awaaz CEO Awards in 2019, Video Content in a Business Website- Special Mention at Video Media Awards and Summit 2019, Best Online Classified Website at Drivers of Digital Summit & Awards 2018, Best Business App Award at GMASA 2017, Special Contribution Award at WASME Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the E-business and Financial Inclusion category and Red Herring 100 Asia Awards 2008. Why Us? Our greatest assets are the IndiaMARTians. For our employees personal and professional development, we provide a variety of career advancement opportunities as well as learning and development activities.
Posted 1 month ago
5.0 - 10.0 years
8 - 12 Lacs
Junagadh
Work from Office
Join Enphy a fast-growing engineering outsourcing company working with US clients. Were hiring an experienced HVAC / Piping Draftsman with strong Revit MEP and AutoCAD skills to deliver LOD 400 shop drawings and lead training + quality control for our new in-house drafting team in Junagadh . This is a lead role with long-term growth potential ideal for someone who wants to build and mentor a team, take ownership of processes, and work on global projects. Role & responsibilities Create LOD 400 Revit models for HVAC ducting and piping systems Generate fabrication-ready shop drawings , spool drawings, sleeve drawings, and sections Perform quality control of drawings, layouts, and annotations Develop Revit families , templates, SOPs, and QC checklists Mentor and train junior drafters on Revit, shop drawing standards, and coordination workflows Coordinate with project managers and remote clients (USA) Preferred candidate profile Education: BE/BTech in Mechanical Engineering (mandatory) Experience: 5 to 8 years in HVAC/Piping drafting/BIM using Revit MEP and AutoCAD Industry Type: Engineering Services, Construction (MEP), BIM Outsourcing, EPC Functional Area: Engineering Design, Drafting, BIM Coordination Role Category: Engineering Design / R&D Role: Mechanical Design Engineer / Senior Draftsman HVAC/Piping Employment Type: Full Time, Permanent Gender: Open to all genders Location Preference: Candidates willing to relocate to Junagadh, Gujarat for a full-time onsite role (2 years minimum) Key Skills: Revit MEP, AutoCAD, LOD 400, Shop Drawings, HVAC Drafting, Piping Drafting, Spool Drawings, Fabrication Drawings, SMACNA, ASHRAE, Navisworks, Team Training, SOP Creation, Quality Control Languages Preferred: English (basic professional communication), Hindi (for team training and daily coordination) Soft Skills: Team-oriented, process-driven, mentoring mindset, detail-focused, leadership ability, initiative-taker
Posted 1 month ago
10.0 - 20.0 years
7 - 10 Lacs
Gummidipoondi, Ponneri, Chennai
Work from Office
Nexteel Industries Pvt Ltd is a leading manufacturer of Stainless Steel Water Tanks and a precision manufacturer of sheet metal and deep drawn components for the automotive and stainless steel tank industries . We are now hiring a dynamic Head of Plant Operations to drive production excellence and new product development (NPD) with a process-driven, cost-conscious approach . Key Responsibilities: Plant & Production Operations Lead day-to-day operations of two plants (Nexteel & Exenus). Execute and monitor production plans as per target timelines and output. Ensure optimum utilization of machines, materials, and manpower. Process Orientation & Technical Ownership Establish and enforce SOPs across all functions welding, stamping, fabrication, assembly. Drive a process-based culture with a focus on lean manufacturing, quality, and efficiency. Supervise welding quality, fixture design, and sheet metal processing deep draw, hydraulic stamping, etc. Quality Assurance & Rejection Control Implement in-process and final quality checks. Reduce rejection and rework through root cause analysis and process correction. Work closely with QA to meet internal and customer quality standards. Cost & Profitability Management Monitor cost per unit, wastage, and energy consumption. Suggest and implement cost-saving initiatives. Improve machine uptime and reduce unplanned downtime. Team & Culture Leadership Manage supervisors, operators, and technical staff across shifts. Train, mentor, and build a high-performance workforce. Maintain discipline, safety, and positive work culture on the shop floor. New Product Development (NPD) Convert product concepts into manufacturable items. Collaborate with MD and R&D for trial production, tooling needs, and feasibility. Handle pilot runs and coordinate with vendors when needed. Key Performance Indicators (KPIs): Monthly output targets (SS tanks & components) Rejection & rework reduction NPD lead time (from concept to production) Cost per unit efficiency Downtime reduction SOP compliance across departments Desired Candidate Profile: Education: B.E./B.Tech Mechanical / Production / Industrial Experience: 10+ years in plant operations, preferably in sheet metal, tank manufacturing, or auto components Skills: Strong technical knowledge of sheet metal , welding , hydraulic stamping , and fabrication Expertise in Lean, 5S, Kaizen , or similar systems Proven ability to create and implement SOPs and quality systems Team leadership with process-oriented decision-making Cost and output-focused execution skills. Why Join Us? Leadership role with full ownership on manufacturing. Exposure to diverse manufacturing processes SS Tanks & Automotive Components Fast-growing companies with plans for expansion and innovation.
Posted 1 month ago
8.0 - 13.0 years
10 - 14 Lacs
Pune
Work from Office
What You'll Do The Tax & Compliance Specialist Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation. You will support collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions. What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development plans. You will use AI tools like ChatGPT to improve workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. You will be an Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What You'll Need to be Successful Minimum 8-10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise
Posted 1 month ago
5.0 - 7.0 years
7 - 9 Lacs
Lucknow
Work from Office
Role & responsibilities: 1. Warehouse operation Handling. 2. Inventory management. 3. Operation Team management. 4. SOP development for warehouse and transportation. 5. Daily report monitoring. 6. Handling client escalation. 7. Handling Client meeting, client escalations, operation review with client. 8. KPI management. 9. First POC for client 10. Transportation management 11. Vendor Management 12. Monthly billing update 13. Involve into new RFQ's cost part. 14. Operation rollout. Preferred candidate profile- 1. Candidate should be from logistics company. Perks and benefits
Posted 1 month ago
6.0 - 11.0 years
6 - 9 Lacs
Coimbatore
Work from Office
*Statutory compliance *Sop handling *Process flow creation and implementation *Recruitment *Onboarding and off boarding *Factory license *Sales & Project team recruitment experience Required Candidate profile HR Manager Preferred Garment Industry Male Candidate Good Communication Skills Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com
Posted 1 month ago
1.0 - 2.0 years
7 - 10 Lacs
Noida
Work from Office
Develop and execute engagement strategies aligned with company goals such as recognition, wellness, and internal events. Enhance the employee journey from on boarding to exit, improving touch points and reducing friction with effective communication to ensure employees stay informed and engaged. Collect and compile meaningful HR metrics from current process and policy parameters to identify areas of improvement for enhancing employee experience. Assist in the planning and implementation of key organizational/HR initiatives. Collaborate with HR. Business partners and business teams to execute programs in a timely and effective manner. Responsible for building, maintaining, and upgrading KRAs, SOPs, Process Maps and creating documents on various new and existing processes. Management and delivery of projects with the highest levels of performance, reliability, usability, and customer delight. Identification and prioritization of projects with an understanding of Impact Will be required to work in a highly dynamic work environment which requires strong skills in terms of cross-functional team coordination, consensus building among various verticals within the organization and across departments to achieve overall business objectives in a timely & efficient manner.
Posted 1 month ago
0.0 years
0 - 2 Lacs
Hyderabad
Work from Office
Qualifications required: M Pharm/ PharmD ONLY FOR MALE Candidates. NOTE: Only Male & Candidates from AP & Telangana Preferred. Salary- 2.2LPA (14k+ Inhand Salary 2Years Bond & Need to Submit your 10th Original Mark list with us during the Bond Period. Job description: 1. Providing inputs for the study design based on literature and prior experience. 2. Providing inputs for the preparation of protocol summaries and study protocols. 3. Plan PK analysis and concentration data checking before PK analysis. 4. Perform PK analysis using WinNonlin and applicable softwares. 5. Preparing and / or Reviewing the Protocols and Clinical study reports if required on need basis. 6. Provide justifications and responses for regulatory queries. Perform study and Pharmacokinetic investigations.
Posted 1 month ago
4.0 - 9.0 years
6 - 7 Lacs
Lucknow
Work from Office
Role & responsibilities : JOB DESCRIPTION : Responsible for ensuring Ops SOP implementation and compliance at locations in the assigned zone STRATEGIC Analyze the regional data and identify locations with SOP implementation issue (non-compliance); identify locations with issues on the basis of CBS reports and address the same Suggest improvements over current processes/reports/tools for better SOP implementation Visit the location (self-initiated or requested by locations) to identify process bottlenecks with assistance from location Ops team, HR, Recon, Audit etc.; report the same to management and suggest recommendations with plan to resolve the highlighted challenges OPERATIONAL Ensure audit and implementation of Infra related checklist at each facility in the zone as per HCM group checklist Ensure good measurable audit scores by removing audit related challenges Prepare regional process dashboard collating compliances on critical processes and share the same with locations and zonal head Analyze locations data and provide recommendations on updation of Ops SOPs Deliver SOP related training to Ops team (M5 level) Roll-out new processes introduced by customers at the locations
Posted 1 month ago
5.0 - 10.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Role Overview: - We are seeking a seasoned and customer-obsessed leader to head our Customer Support team in the fast-paced world of retail and eCommerce. - The ideal candidate will have deep experience in managing omni-channel customer support operations, driving customer satisfaction, and resolving high-volume queries with empathy and efficiency. - This role is pivotal in shaping post-purchase experiences, managing escalations, and ensuring seamless interaction between our brand and our customers. Key Responsibilities: Team Leadership & Development: - Build, lead, and coach a scalable customer support team across voice, chat, email, and social platforms. - Set and monitor KPIs such as TAT, AHT, FCR, CSAT, and NPS. - Ensure adequate staffing, training, and motivation for seasonal or campaign-driven volumes. Customer Experience Excellence: - Own the customer journey from post-purchase to complaint resolution, including delivery issues, returns, refunds, and product queries. - Implement frameworks for consistent, empathetic, and timely resolutions. - Handle high-impact escalations and work closely with fulfillment, tech, and logistics to provide quick solutions. Operational Efficiency: - Design and implement SOPs for various support categories (orders, returns, cancellations, etc.). - Leverage automation tools, chatbots, and CRM to optimize handling time and reduce manual interventions. - Coordinate with warehousing, last-mile partners, and internal operations to reduce support ticket volumes. Analytics & Continuous Improvement: - Analyze ticket data to uncover trends, recurring issues, and areas of improvement. - Share actionable insights with product, tech, and business teams to enhance platform UX and reduce friction. - Run root cause analysis (RCA) for negative feedback and implement corrective measures. Technology & Tools: - Manage helpdesk platforms such as Zendesk, Freshdesk, or Salesforce. - Ensure smooth integration between CRM, order management systems (OMS), and delivery partners. - Champion initiatives that improve self-serve and proactive support experiences. Qualifications & Skills: - Graduate degree required; MBA preferred. - 5 to 10 years of relevant experience in Customer Support, with at least 35 years in retail/eCommerce leadership roles. - Deep understanding of eCommerce platforms, delivery lifecycle, and customer expectations. - Exceptional people management, communication, and conflict-resolution skills. - Ability to work in a fast-paced, high-growth environment with cross-functional collaboration. - Strong command of customer metrics and proficiency in reporting dashboards. - Familiarity with CRM and helpdesk tools like Freshdesk, Zendesk, Salesforce Service Cloud. Preferred: - Experience handling support for both D2C and marketplace business models. - Exposure to omnichannel customer support setups (in-store + online). - Multilingual proficiency or experience in multilingual support management.
Posted 1 month ago
8.0 - 10.0 years
12 - 15 Lacs
Bengaluru
Work from Office
Department: Information Technology Position Holder: Regional Sales Head Reports To: Executive Director We are seeking a senior-level sales leader with a deep-rooted background in the courier and logistics industry, particularly with a strong network and operational knowledge in South India. This role is pivotal for GMS as we aim to build a full-scale sales force from scratch. Key Responsibilities Build and execute a strategic plan for business growth in Karnataka and other southern regions Personally bring in high-value clients and contribute to key revenue pipelines Identify, recruit, and onboard experienced Sales Executives (preferably from the same industry) Guide and mentor the sales team, track performance metrics, and drive results Develop standard operating procedures for the new sales structure at GMS Coordinate with operations and customer service teams to align sales and service delivery Create and manage sales forecasts and submit reports to the Executive Director Stay updated on market trends, competitor activities, and pricing strategies Must be able to handle Delivery Tracking (DT) and Data Collection (DC). Should be comfortable with courier-related work. Language Requirements: Candidate must be fluent in Tamil, Telugu, Kannada, and English (English is mandatory).
Posted 1 month ago
4.0 - 9.0 years
18 - 22 Lacs
Bengaluru
Work from Office
As a Strategy Associate/Program Manager you need to focus on solving cross-functional business problems, improving process efficiency, piloting new initiatives, and ensuring strong KPI governance across the organization. What you will be doing Problem Solving & Efficiency Improvement Identify and articulate high-impact problem statements across business functions (e.g., supply chain, retail operations, merchandising). Scope the problem clearly with well-defined success metrics. Develop data-backed hypotheses and multiple solution strategies. Design and run rapid pilots to validate hypotheses and identify scalable solutions. Institutionalize successful pilots by creating detailed SOPs and enabling seamless handover to operational teams. New Initiatives & GTM Pilots Support planning, execution, and performance tracking of GTM strategies for new business initiatives. Collaborate with cross-functional teams to execute pilots and analyze outcomes. Operational Hygiene & KPI Governance Define and track critical KPIs across key functions. Identify variances and work with teams to ensure timely interventions and process corrections. Create dashboards, cadences, and documentation to institutionalize operational discipline. What we would like to see in you 4 years of experience in consulting, operations, or strategy roles. Strong analytical and problem-solving skills; comfort with data. Experience in structured problem solving and cross-functional stakeholder management. Ability to thrive in a fast-paced, execution-focused environment. Familiarity with retail, supply chain, or consumer business is a plus. Function : Operational Excellence & Strategic Initiatives Location - Bangalore, Karnataka
Posted 2 months ago
2.0 - 4.0 years
2 - 3 Lacs
Mumbai
Work from Office
Job Title: Process Coordinator Department: Operations Location: Mumbai Company: Aditi Tracking Support Pvt Ltd Job Summary: We are looking for a smart and organized Process Coordinator to help manage and improve the daily work across all departments. The main focus of this role is to make sure our ERP system is used properly by everyone and to support smooth operations. You will help track work progress, solve small issues, and make sure everyone is following the right steps to get things done. Main Responsibilities: Daily Work Coordination Help manage and follow up on the daily tasks of different departments. Act as a link between teams to make sure work flows smoothly. Spot problems in processes and suggest simple solutions. Keep all standard procedures (SOPs) updated and easy to follow. ERP System Support Make sure all departments are using the ERP system correctly. Keep track of work done through ERP and help fix any mistakes or delays. Train and guide team members on how to use the ERP system properly. Work with department teams to set up ERP processes as needed. Use ERP data to check if teams are working well and on time. Share simple reports from the ERP system to help with decision-making. Team Productivity Support Check if all teams are meeting their daily or weekly work goals. Follow up on any tasks that are pending or not updated in the ERP system. Help department heads stay informed and solve issues faster. Skills Needed: Good at organizing and following up Can talk and work well with others Basic knowledge of ERP or any software system Able to look at data and understand whats going on Can manage different tasks without getting confused Comfortable using Excel and other simple office tools Education & Experience: Graduate in any stream (preferably in Business or Operations) 2 to 4 years of experience in a similar job Experience with ERP or software-based work systems is a plus
Posted 2 months ago
1.0 - 4.0 years
1 - 3 Lacs
Ahmedabad
Work from Office
Greetings from Ashkom! We are hiring for the role of Technical Write r/ QA Engineer (Technical Documentation) for the well known MNC FMCG company , position based at Sanand - Ahmedabad. JOB DESCRIPTION Designation : Technical Writer/ QA Engineer(Technical Documentation) Department : Engineering Location : Sanand - Ahmedabad. Experience : 1 - 4 years Qualification : Any Graduate (Preferably Engineering background) Job Description - Preparation of RFQ/SOW working with engineering team for equipment and service sourcing - Scrutinize URS and FMEA to preparation of Design Review Documents working with end-user and engineering SPOC - Preparation of Reports for the trials and Validation activities - Execution of Trials or Validation batches in accordance with QA policy and cGMP in coordination with cross functional team members - Gain approvals through the change management system by providing Justifications using GTRAQ system - Preparation and revision of Standard Operating Procedures (SOP) related to the process, technology, packaging & Validations in P&G system - Preparation of documents in Coupa/Veeva and related documentation - Provide support for completion of documentation on time - Handling of training related responsibilities - Responsible to collate and maintain Site Tech-Doc requirements of all projects as per P&G SOP - Help project with the Gate-pass work-process as per site SOP - Any other Jobs allotted by head of the department Interested applicants can share their resume on shweta.s.ashkom@gmail.com You can share this among the relevant candidates. References are highly appreciated.
Posted 2 months ago
8.0 - 12.0 years
8 - 12 Lacs
Raipur
Work from Office
We are the right fit for a person who takes full ownership of their work, values accuracy and transparency in finance, and is ready to lead the accounts function with responsibility and strategic focus. What we Offer? Absolute clarity on work expectations and number-based appraisal system Company is growing 10X in next 4 years, so a superb growth opportunity for people contributing towards growth of company. Stable company with clear laid down procedures, and a great track record of growth. Pan India operations so scope of moving across India to gain multiple experience in various geographies. Job Security with cash rich, well-funded company listed on NSE with market cap of 600 Crores Professional work culture and learning environment, where the only pressure is of upgrading your skillset and growing along with organization. Key Responsibilities: Oversee day-to-day accounting operations including AR/AP, general ledger, bank reconciliations, and payroll. Prepare monthly, quarterly, and annual financial reports for management review. Ensure compliance with direct and indirect tax regulations, including GST, TDS, Income Tax, and other applicable statutory requirements. Manage internal and external audits; coordinate with auditors and ensure timely closure. File all statutory returns within prescribed timelines. Establish internal controls and ensure adherence to financial policies and procedures by designing Standard Rules. Manage and enhance the use of ERP systems for better financial data management and reporting. Ensure accurate data entry, timely reconciliations, and system integrity. What Were Looking For: CA / CMA / MBA (Finance) or equivalent qualification. 8-12 years of experience in accounting and finance with exposure to Private Limited / Limited Company. Strong knowledge of accounting standards, taxation laws, and compliance. Proficiency in MS Excel, Advance Excel and financial ERP systems. Excellent analytical, problem-solving, and communication skills. Ability to work in a fast-paced, deadline-driven environment.
Posted 2 months ago
2.0 - 4.0 years
2 - 5 Lacs
Chennai
Work from Office
We are looking for a proactive and technically skilled Project and Service Engineer. This role is ideal for professionals with experience in industrial gas installations and a passion for delivering exceptional service and support. You will play a key role in project execution, equipment maintenance, and customer relationship managementensuring that installations are safe, compliant, and meet customer expectations. Key Responsibilities Collaborate with sales teams and customers to assess requirements and prepare detailed technical installation plans. Ensure compliance with safety standards, statutory regulations, and PESO (Petroleum and Explosives Safety Organization) guidelines. Plan, coordinate, and execute the installation and commissioning of cryogenic tanks, gas cylinders, PRS systems, vaporizers, tracking systems, pumps, and associated piping (SS/CS). Supervise contractors on-site to ensure timely and high-quality project delivery. Prepare Standard Operating Procedures (SOPs), work method statements, and lead HAZOP (Hazard and Operability) reviews. Perform routine and preventive maintenance, as well as corrective actions based on customer feedback or inspection results. Foster strong customer relationships through regular communication, technical support, and site visits. Maintain a comprehensive asset register and ensure compliance with all statutory requirements. Promote and uphold best practices in safety across all activities. Candidate Requirements Education: Diploma in Mechanical or Instrumentation Engineering. Experience: 2–3 years of hands-on experience in equipment installation and piping, preferably in the industrial gas sector. Technical Skills: Strong knowledge of process piping systems (SS/CS) and industrial equipment installation. Proficient in reading and interpreting P&IDs, isometric, fabrication, and installation drawings. Experience with AutoCAD is an added advantage. Additional Skills: Willingness to travel across India as per project needs. Familiarity with safety protocols and training requirements. Fluent in English and Tamil; knowledge of additional South Indian languages is a plus. Previous experience in the gas industry is preferred. Reporting To: Head – Customer Service Support (CSS) Head – Sales
Posted 2 months ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
39581 Jobs | Dublin
Wipro
19070 Jobs | Bengaluru
Accenture in India
14409 Jobs | Dublin 2
EY
14248 Jobs | London
Uplers
10536 Jobs | Ahmedabad
Amazon
10262 Jobs | Seattle,WA
IBM
9120 Jobs | Armonk
Oracle
8925 Jobs | Redwood City
Capgemini
7500 Jobs | Paris,France
Virtusa
7132 Jobs | Southborough