2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Tier 2 Voice Engineer/Network Technician, your role will involve participating in a rotating 24x7x365 shift schedule to ensure operational coverage. Your key responsibilities will include: - Managing trouble ticket incident resolution - Proactively monitoring and troubleshooting the network - Handling customer escalations and providing timely updates - Collaborating with NOC Engineers and Network Operations Centers globally - Maintaining operational standards to meet customer SLAs Your qualifications should include: - Strong understanding of SIP protocol, VOIP, Broadsoft, and hosted services - Proficiency in ISUP, Q.931, SIP, H.323 protocols, and IP networking - Experience in telecom in...

Posted 1 month ago

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Voice Engineer GTT

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Tier 2 Voice Engineer/Network Technician, you will be responsible for participating in a rotating 24*7*365 shift to provide operational coverage. Your main duties will include trouble ticket incident management, proactive network monitoring, handling customer escalations, liaising with other NOC Engineers and Network Operations Centers, and maintaining operational standards in line with customer SLAs. Key Responsibilities: - Provide proactive fault resolution support for Voice/VoIP cases - Use network tools to monitor core network and customer services - Initiate incident management process proactively - Perform diagnostics on all Voice network and customer faults - Gener...

Posted 2 months ago

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