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Inspiration Manpower Consultancy logo
SME / Team Lead / Senior Associate / Shrinkage / Sr Team Lead / BPO / Inspiration Manpower Consultancy

2.0 - 7.0 years

3 - 8 Lacs

bengaluru

Work from Office

Job Title: Team Leader BPO Department: Operations Job Type: Full-time Location: Bangalore Shift: Rotational / Night / Day / Fixed Experience: 01 to 10 years (with minimum 1 year in a TL role) Job Summary: We are looking for a motivated and experienced Team Leader to manage a team of customer service executives in our BPO process. The ideal candidate will ensure operational efficiency, team performance, and high levels of customer satisfaction, while meeting all client KPIs and internal targets. Key Responsibilities: Lead, supervise, and support a team of 10 customer service associates in delivering excellent service across voice processes. Monitor team performance through KPIs such as AHT, F...

Posted 4 months ago

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