2539 Solving Queries Jobs - Page 9

Position- Computer Operator Qualification: Course / Diploma / Degree in Computers Skills : • Proficiency in Email and MS-Excel • Good internet surfing abilities Job Nature: Computer-based tasks – searching, sharing, posting, etc.

Top MNC BPS is hiring for International Voice Non-Voice Blended Process Candidate Must be Super excellent in English Communication CTC - Upto 4LPA to 6.5LPA Rotational Shift with 5 Working Days Call / WhatsApp- 7290845078, 8882138273, 9147047908

Top MNC BPS is hiring for International Voice Blended & Non-Voice Process. Candidate Must be Super excellent in English Communication. CTC - Upto 5.10LPA Rotational Shift 5 working Days + Cab + Incentive Call / WhatsApp- 9`47047911, 9147047910

Top MNC BPS is hiring for International Voice Blended & Non-Voice Process. Candidate Must be Super excellent in English Communication. CTC - Upto 5.10LPA Rotational Shift 5 working Days + Cab + Incentive Call / WhatsApp- 9`47047911, 9147047910

Required: International Voice Process (Customer Support) Criteria-Fresher: Any graduate Location- Pune/ bangalore WFO / 24/7 Shifts Both side cabs Age Criteria - Min 21 years to 35 Years Contact - HR Jyoti 9784183889

Job Summary: We are seeking a highly motivated and results-oriented Customer Relationship Executive to join our growing team. As a CRE, you will be responsible for managing and nurturing relationships with prospective and existing customers, ensuring their satisfaction with our home tuition services. You will act as the primary point of contact for families, addressing their inquiries, resolving concerns, and proactively identifying opportunities to enhance their experience. This role requires excellent communication and interpersonal skills, a strong customer-centric approach, and the ability to meet and exceed sales and retention targets. Responsibilities: Provide exceptional customer support to students, parents, and educators through phone calls, emails, or chats. Collaborate with internal teams (e.g., counselors) to resolve complex issues that require coordination across multiple departments. Maintain accurate records of all interactions with customers using CRM software. Understand customer needs and recommend appropriate tutoring solutions. Guide new customers through the onboarding process, ensuring a smooth and positive start. And provide ongoing support and guidance to customers throughout their tutoring journey. Achieve monthly targets for new customer acquisition. Must have a laptop/desktop Handle at least 40-50 calls per day Connect with parents and assign the best tutors as per their requirements Convince tutors to register on the HomeShiksha platform Identify opportunities to upsell or cross-sell additional tutoring services Gather customer feedback through surveys, interviews, and other channels. Collaborate with the marketing team to develop and implement customer engagement initiatives. Qualifications: Bachelor's degree Proven track record of meeting and exceeding sales and retention targets. Excellent communication, interpersonal, and problem-solving skills. 2+ years of experience in customer service, sales, or account management. Strong customer-centric approach and a passion for delivering exceptional customer service. Experience in the education industry or with tutoring services is a plus. Familiarity with online communication tools (e.g., Zoom, Skype) is a plus. Skills: Communication (English , Hindi and Tamil Verbal) Interpersonal Skills Problem-Solving Customer Service Sales & Persuasion Time Management Active Listening CRM Software Proficiency Specifications: Females will be preferred for this role. Age- Preferred age will be between 30 to 45 years Looking for Females with prior experience in similar profiles.

Job Description: We are looking for a detail-oriented professional to handle underwriting, risk assessment, and KYC compliance. The role involves evaluating customer profiles, verifying documents, identifying potential risks, and ensuring adherence to regulatory and internal policies. Key Responsibilities: Assess customer applications and financial documents for underwriting. Conduct risk analysis and flag suspicious or high-risk cases. Perform thorough KYC checks and ensure compliance with regulatory standards. Coordinate with internal teams for clarifications and approvals. Required Skills: Strong analytical and documentation skills Knowledge of underwriting policies and KYC norms Attention to detail and decision-making ability

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats with a focus on resolving issues efficiently. Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly. Work effectively in a fast-paced environment while maintaining accuracy and attention to detail. Desired Candidate Profile 0-3 years of experience in BPO or call center operations (preferably international voice process). Excellent English language proficiency for effective communication with customers worldwide. Ability to work flexible shifts including rotational shifts as per business requirements. Strong problem-solving skills for resolving complex customer queries quickly. Contact - Zoya - 8355907884 Email- Zoyaf@hexaware.com

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Experience :1year to 5years in customer service (English + Any South India Language i.e.Telegu, Kannada, Malayalam ) Interested candidate can share their resume at vaishali.nautiyal@in.experis.com

Note:- Customer service, customer support, and customer experience skills. Excellent verbal and written communication skills. Strong problem solving and multitasking abilities. Ability to work effectively in a team environment. 12th or graduate both can apply for the role. Language Requirement : Excellent in English and comfortable in Hindi. Comfortable with 24/7 shift. Male, Female both can apply. Work mode office Location Mohali Extra Benefits Health insurance Provident fund Cab facility also available INTERESTED CANDIDATE SEND THERE RESUME ON 9056288584 OR EMAIL HR.KABALIKRUTZONE22@GMAIL.COM

Mega hirings for Lucknow location . Free to call : 9125776661 HR Harvindar / 8851339565 HR Anwar If call not receive please share your resume on WhatsApp Immediately. Profile : Customer Support profile Process : Voice Process and Non voice process Sector : BPO Location : Lucknow Skills : Good Communication in English. For Hazratganj:- Undergraduate & Graduate Freshers and Experience Salary :- 15k to 20k (Depends upon skills and process) incentive also. For Gomti Nagar:- Undergraduate & Graduate Freshers and Experience 6 days working Salary :- 15k to 17k (Depends upon skills and process) Incentives. . Role & responsibilities Resolve the query and complaints of customers Resolve the issues and proper time Preferred candidate profile Good English communication Fresher and experience both can apply Perks and benefits Monthly incentives PF Mandatory notes Immediate joiners only.

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS through exceptional service * Collaborate with supply chain ops team on product availability * Resolve issues promptly & professionally

Urgent Opening for Education Counsellor / Academic Counsellor - Salary: 20,000 To 40,000CTC - Performing counselling for interested candidates by making outbound calls. - For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Baner & Aalandi To schedule your interview send your CV through WhatsApp (number mentioned below) * HR Mangesh :- 9620273109* Perks and benefits Performance Bonus and growth opportunities.

Process:- Sales Executive - Insurance Process - Min qualification - 12th & Immediate Joiners - Salary:- Upto 18K in hand + unlimited Incentive - Having basic Knowledge of Computer - Fixed day shift - Location: Airoli, Navi Mumbai Required Candidate profile Candidate should be willing to work from office. To Schedule Your Interview Today ! WhatsApp your resume to Contact On:- HR Akshada - 9822472894 Perks and benefits Competitive salary with Unlimited incentives

KPMG India is looking for Assistant Manager - CRM Technical Assistant Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Freshers with Good Communication are Welcome. Provide excellent customer service to customers Contact customers to remind them of their outstanding payments Negotiate payment arrangements with customers Only Day Shift/ 6 Days 25k+ RS Required Candidate profile English communication skills High school diploma or equivalent. Ability to negotiate payment arrangements with customers. Ready to work in Gurugram. Ready to work 6 days (Sunday Fix off)

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic International BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- INTERNATIONAL VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *24/7 Shifts SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 24k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number:7652025525 Regards, Kuldeep Singh 7652025525 (HR Executives) ShiningStarsITPL.

Hiring: International Voice Process Customer Support (International BPO) Location: Jaipur / Gurugram (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 6months' experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3-4 LPA Contact for Further Details: Zainab: 9251688430

Hello Job-Seekers!!! Greeting from ShiningstarsITPL!!! Hiring for Voice Process in BPO | Freshers & Experienced Are you a skilled communicator with a passion for customer service? Join a dynamic and growing BPO team in Kolkata. We're hiring for Inbound and Customer Service Voice Processes with excellent career growth opportunities! Job Locations: Roles Open: Customer Service Executive Inbound Voice Process International Voice Process Customer Support Eligibility Criteria: Qualification: Minimum HSC Pass / Graduate Experience: Freshers & Experienced BPO candidates (with complete documentation) Age Limit: 18 to 30 years Communication: Excellent verbal English communication is mandatory Salary & Benefits: For Fresher- upto 20k ctc For Experience - Upto 26k ctc Growth opportunities within the organization How to Apply: Interested candidates can walk in for the interview at the respective locations and timings mentioned above. For any further queries or to get your interview aligned please give a call on Kaynat - 8957778258 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Don't miss this chance to build a rewarding career in the BPO industry! Apply now and take the first step toward success. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Role & responsibilities Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. Be a first point of contact to handle and resolve customer enquiries with accurate information. Evaluate problems of the customers and provide logical lasting solutions. Identify and escalate issues appropriately and ensure a timely response. Ensure best in class customer satisfaction (CSAT) Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. Ensure escalations are followed up within specified timeline. Go the extra mile to WOW each Customer you connect with Build customer loyalty by follow-up of customer calls. Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company. Schedule adherence as per business requirements Works effectively within the team and contributes to a healthy team-oriented environment. Completes assigned tasks within given deadlines. Preferred candidate profile Minimum 1 years of Contact Centre experience in a Soft Skill driven environment Good English language skills required. Excellent communication skills both written (Email/Chat) and verbal (Voice) Good problem-solving skills Strong interpersonal and organizational skill Good computer skills in all MS Office packages Comfortable to work within an agile team Experience in reservations and bookings is an advantage

HSC Pass fresher can apply Average communication Hindi & Marathi only Salary- 10000 TO 12200 + Unlimited Incentive Work Mode :- Day Shift Required Candidate profile Minimum HSC required. Interview Mode: Walk-in Interviews HR Contact: Saloni : - 9689518944 Perks and benefits Team Parties, Friendly Workplace, Holidays

Role & responsibilities * Handle customer calls * Resolve customer queries effectively. Languages known : (Malayalam,English and hindi ) or (Malayalam,English and Tamil) or (Malayalam and Tamil). Shift: Rotational shifts & Rotational Week-offs. Work days: 6 days a week. Gendor: Male or Female Qualification: Degree required (No backlogs). Joiners: Immediate Joiners preferred. No Contract - Permanent Job. Freshers are always welcome... No work experience required. Eligible candidates please what's up me your cv on 7510646407 Call me directly

Interested Candidates may connect to Ms.Raminder Kohli-9354648803 (11:00 AM - 05:00 PM) Client Overview Transcom is a globally recognized leader in customer experience solutions, providing high-quality support and service operations for top global brands. As a Customer Success Associate in the Vivint process, you will handle Customer support for international customers, ensuring efficient and professional resolutions. Job Overview We are hiring Customer Support Associates for the International & Domestic Process at Transcom. This is a voice, work-from-office role focused on delivering world-class chat support to international customers. Ideal candidates must have strong command of the English language and at least 0-6 months of Customer Service process experience. Key Responsibilities Provide support to international & Domestic clients. Resolve customer issues professionally and in a timely manner. Maintain high accuracy and customer satisfaction levels. Communicate clearly and effectively in English. Collaborate with internal teams to escalate and resolve issues as needed. Qualifications & Experience Education: Graduate in any field; undergraduates are also eligible. Experience: Minimum 0-6 months of experience in Customer Service. Skills: Excellent written communication and English fluency required. Work Schedule & Shifts Rotational Shifts Rotational Weekly Offs Salary & Benefits CTC: 25,000-31,000 per month Perks: Both side cabs provided

Hi Job Seeker, Greetings from Shining Stars! Hiring for the Immediate Joiners Location: Lucknow(Full time role), Noida(Part-time & Full time), Gurugram(Full time role) Salary: Lucknow (upto 2.5LPA) Noida (upto 3.5LPA) Gurugram (upto 4.5LPA) Role & responsibilities Handling Customer Queries via CHAT, VOICE or BLENDED . Troubleshooting and resolving customer issues. Providing Product Info. Maintaining records of logging customer interactions and outcomes. Meeting customer satisfaction and response time targets. Preferred candidate profile Excellent communication skills. Flexibilities with the rotational shifts. Flexibilities with the rotational week offs. Basic computer skills. Problem solving skills. BE AN EARLY APPLICANT a GREAT OPPORTUNITY FOR ALL WHO ARE SEARCHING! Candidates who are Interested in the profile do share your CV on the given number: 9453915028 (HR Anshika Tiwari) 9450957497 (HR Shrasti Pathak) Thanks & Regards Anshika Tiwari (9453915028) HR EXECUTIVE #bpo #customerservice #chatprocess #multinationalcompany #bpojobs #hiring #hiringalert #jobseekers #blendedprocess #parttimerole #communicationskills #css #csa #MNC

Job Title: Customer Support Associate Voice Process (work from home) Job Description: Tech Mahindra is hiring skilled professionals for Voice Process. We are looking for male and female candidates with excellent communication skills and relevant experience to join our dynamic team. Key Responsibilities: Handle customer queries via call with professionally and efficiently. Provide high-quality support to ensure customer satisfaction. Collaborate with the team to optimize service delivery. Requirements: Communication: Excellent English-speaking skills Work Schedule: 5-day workweek Week Offs: 2 rotational weekly offs Windows 10 and above ( Original ) Processor i5 and above RAM 8 GB and above Interested candidates can directly call or drop msg on the below numbers. HR Anusha - 9310068581 HR Bharti - 7303314169