2539 Solving Queries Jobs - Page 7

Emails and Chats Role - Customer Service- Chat/Email process Designation - E1/E2 Location - Thane KEY RESPONSIBILITIES AND ACCOUNTABILITIES : 1.To attract potential customers by answering product and service questions. 2. To suggest information about other products and services. 3.To Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. SKILLS & KNOWLEDGE 1.Proven Customer Support Experience. 2.Strong Communication, comprehension and presentation skills. 3. Ability to multi-task, prioritize and manage time effectively. 4. Graduate / Post graduate with minimum 1 year of experience in chat/email process 5.Familiar with CRM systems and practices. 6. Candidates from broking industry are preferred. Number of Requirements : 15 Share resume on: smruti.kadam@kotak.com

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 30,000k ctc 5.5 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number 9211695765 HR SARIKA Interview Details: Contact Person: HR SARIKA Contact Number : 9211695765 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211695765

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

Hiring for Customer service \ Sales (Only Voice) Location : Gurgaon/Noida Undergraduate with minimum 12 months of experience Salary - 36k Inhand Performance based incentives Both side cab | Rotaitional shifts & Offs Contact - Abhay 7678331542 Required Candidate profile Excellent Communication* Any industry experience will do (BPO Preferred) Any Education Any Location within Delhi NCR Immediate Joiner preferred

Job Responsibilities: Outbound Calling: Make outbound calls to prospects within target markets to introduce the company's EXIM services and offerings. Use scripts or talking points provided by the sales team to effectively communicate the value proposition and generate interest. Lead Qualification: Qualify leads based on predefined criteria, such as import-export requirements, industry sector, and potential volume of trade. Gather information about the prospect's needs, budget, and decision-making authority to assess their potential as a sales opportunity. Product Knowledge: Learn about the company's EXIM services, including import-export procedures, trade regulations, documentation requirements, and value-added services offered. Develop a basic understanding of key features and benefits to effectively communicate with prospects. Appointment Setting: Schedule appointments or follow-up calls for the sales team to further discuss the company's offerings and explore potential business opportunities. Provide necessary information to the sales team to facilitate productive discussions with prospects. Database Management: Maintain accurate records of calls, leads, and interactions in the CRM system or database. Update contact information, notes, and follow-up actions to track the progress of leads and ensure timely and appropriate communication. Feedback and Reporting: Provide feedback to the sales and marketing teams based on prospect interactions, including insights into customer needs, objections, and market trends. Assist in generating reports on call activities, lead conversions, and pipeline progress. Compliance: Ensure compliance with regulations governing telemarketing and data privacy, including obtaining consent for calls and adhering to do-not-call lists or opt-out requests. Key Skills and Qualifications: Communication Skills : Good verbal communication skills to engage prospects, convey information effectively, and build rapport over the phone. Ability to listen actively, ask relevant questions, and address objections professionally. Attention to Detail: Keen attention to detail in maintaining accurate records, updating databases, and following up on tasks. Ability to ensure data accuracy and completeness to support sales activities. Customer Focus : Customer-oriented mindset with a focus on understanding customer needs and providing solutions that meet their requirements. Ability to empathize with prospects and offer appropriate assistance. Resilience : Resilience and persistence to handle rejection and maintain motivation in a high-volume outbound calling environment. Ability to stay focused on goals and maintain a positive attitude. Strong organizational skills to manage call schedules, follow-up activities, and CRM data effectively. Ability to prioritize tasks and manage time efficiently to maximize productivity. Team Collaboration : Willingness to collaborate with the sales team, marketing team, and other stakeholders to align efforts and achieve common goals. Ability to share insights and feedback to improve overall sales performance.

Job Responsibilities: Outbound Calling: Make outbound calls to prospects within target markets to introduce the company's EXIM services and offerings. Use scripts or talking points provided by the sales team to effectively communicate the value proposition and generate interest. Lead Qualification: Qualify leads based on predefined criteria, such as import-export requirements, industry sector, and potential volume of trade. Gather information about the prospect's needs, budget, and decision-making authority to assess their potential as a sales opportunity. Product Knowledge: Learn about the company's EXIM services, including import-export procedures, trade regulations, documentation requirements, and value-added services offered. Develop a basic understanding of key features and benefits to effectively communicate with prospects. Appointment Setting: Schedule appointments or follow-up calls for the sales team to further discuss the company's offerings and explore potential business opportunities. Provide necessary information to the sales team to facilitate productive discussions with prospects. Database Management: Maintain accurate records of calls, leads, and interactions in the CRM system or database. Update contact information, notes, and follow-up actions to track the progress of leads and ensure timely and appropriate communication. Feedback and Reporting: Provide feedback to the sales and marketing teams based on prospect interactions, including insights into customer needs, objections, and market trends. Assist in generating reports on call activities, lead conversions, and pipeline progress. Compliance: Ensure compliance with regulations governing telemarketing and data privacy, including obtaining consent for calls and adhering to do-not-call lists or opt-out requests. Key Skills and Qualifications: Communication Skills : Good verbal communication skills to engage prospects, convey information effectively, and build rapport over the phone. Ability to listen actively, ask relevant questions, and address objections professionally. Attention to Detail: Keen attention to detail in maintaining accurate records, updating databases, and following up on tasks. Ability to ensure data accuracy and completeness to support sales activities. Customer Focus : Customer-oriented mindset with a focus on understanding customer needs and providing solutions that meet their requirements. Ability to empathize with prospects and offer appropriate assistance. Resilience : Resilience and persistence to handle rejection and maintain motivation in a high-volume outbound calling environment. Ability to stay focused on goals and maintain a positive attitude. Strong organizational skills to manage call schedules, follow-up activities, and CRM data effectively. Ability to prioritize tasks and manage time efficiently to maximize productivity. Team Collaboration : Willingness to collaborate with the sales team, marketing team, and other stakeholders to align efforts and achieve common goals. Ability to share insights and feedback to improve overall sales performance.

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

We are currently hiring for one of our client who is a leader in the Agri Tech space. It has been in the industry for the last 10 years. Details of the same are mentioned below: Job location - Marol, Andheri East / Pune (WFH) Working days - 6 days working Timing - 9 am to 8 pm ( 9 hr shift) No night shift Education - 12th Pass Experience - Minimum 6 months 1. Video Support Team - Languages Required: Marathi, Kannada, and Telugu 2. Support Team - Languages Required: Bengali Odia Punjabi 3. Recharge Languages Required: Telugu Punjabi Hindi and Marathi Candidates who apply need to have all their documents in place before applying - last 3 months pay slips - Offer letter - Experience letter - Reliving letter - Pan card - Aadhar card Immediate joiners preferred.

In this role, you will deliver high-quality support, address customer inquiries, resolve issues, and provide accurate information across multiple channels to ensure a positive customer experience.

Process- ETLI IB Process Experience- fresher/experience Good verbal communication skills in English, hindi, marathi Ability to handle customer interactions with patience and clarity Basic computer knowledge. Salary :- 13,000 18,000 In-hand Required Candidate profile HSC is mandate Job location - Millennium Business Park, Sector 1, Mahape Navi Mumbai 400710 Contact Details:- HR Namrata Contact No:- 8624868754

Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- 12th Pass To schedule your interview, please contact: HR Namrata WhatsApp / Call: +91 86248 68754

Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC Contact: HR Nisha Phone/WhatsApp: +91 97634 58943 Send your updated CV and schedule your interview Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process. Freshers are also welcome with good communication skills Job Location: Gurgaon CTC - Upto 20K Inhand - 45K Inhand + 10k Benefits (Depending on Experience & Skillset) Eligible candidates can connect with us at Call/ WhatsApp 9147047909 9147047908 7290845078 8882138273 5 Days Work from Office (Both side transport) Work Experience- 0-5 Years Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first conversation. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort. Maintain internal and client level delivery quality on calls, chats and email conversations. Adhere to customer service attendance and accountability policies. Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements. Relevant Experience Excellent communication skills. Should be flexible to work in rotational shifts. Proficient in computer usage and basic knowledge of MS Office. Defined career roadmap that offers growth opportunities. Performance based incentive program. Investment in talent development and skills enhancement. Work life balance with any 5-day work week. Collaborative environment with best-in-class professionals. Category International customer service Voice Working Conditions Flexibility to work in 24*5 shifts (5 days working) Education Skills - Graduate Undergrad & Post Graduate can Apply

We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process. Freshers are also welcome with good communication skills Job Location: Gurgaon CTC - Upto 20K Inhand - 45K Inhand + 10k Benefits (Depending on Experience & Skillset) Eligible candidates can connect with us at Call/ WhatsApp 9147047909 9147047908 7290845078 8882138273 5 Days Work from Office (Both side transport) Work Experience- 0-5 Years Job Description: Customer service through calls. Ensure timely and accurate service delivery at defined productivity levels. Build client and domain knowledge to be able to deliver resolution in the first conversation. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort. Maintain internal and client level delivery quality on calls, chats and email conversations. Adhere to customer service attendance and accountability policies. Execute issue / query resolution and ensure proper documentation and follow-up. Identify, share and support operational improvements. Relevant Experience Excellent communication skills. Should be flexible to work in rotational shifts. Proficient in computer usage and basic knowledge of MS Office. Defined career roadmap that offers growth opportunities. Performance based incentive program. Investment in talent development and skills enhancement. Work life balance with any 5-day work week. Collaborative environment with best-in-class professionals. Category International customer service Voice Working Conditions Flexibility to work in 24*5 shifts (5 days working) Education Skills - Graduate Undergrad & Post Graduate can Apply

Job Title: Customer Support Executive Company: Uber India Location: #10-27-2/4, V Mall, Lifestyle Building, Level 3 & 4, Visakhapatnam Mode: Work from Office Salary: 30,000 per month Joining: Immediate Joiners Preferred Job Description: We are hiring experienced Customer Support Executives for Uber India to join our dynamic team in Visakhapatnam . If you're passionate about customer service and have handled escalations and safety issues, we want to hear from you! Key Responsibilities: Handle customer support queries related to Uber India services Resolve safety concerns and escalate issues when necessary Manage inbound and outbound calls/chats/emails professionally Document interactions and maintain accurate records Work effectively in a team and meet performance metrics Ensure customer satisfaction through problem resolution Requirements: Languages: Proficiency in English, Hindi, and at least one regional language Experience: Minimum 1 year of experience in a BPO/customer support process Skills: Strong communication and interpersonal skills Hands-on experience with MS Excel and Google Sheets Ability to handle safety-related escalations calmly and efficiently Additional Details: Interview Mode: Virtual Work Type: Full-time, from office

Job description Process: E-COMMERCE Work from Home Customer Support Associate Tech Mahindra Work from Home Candidates should have the following system configuration Government Laptop not eligible Laptop with i5 processor, 8 +GB RAM, and Windows 10 pro & above OS Broadband internet connection - Net speed of 30 MBPS or above Candidates should join the interview only using laptop Nature of Job: Domestic BPO Voice Inbound (Contractual Role) Shift: Rotational Shift and Rotational Week Off Working Days: 6 days a week Working Hours: 9 hrs. of login (8 hrs. productivity + 1 hr. break) Language Requirements: - Regional Language: TAMIL Average English, ability to read Eligibility: Both Fresher and Experienced candidates Qualification: Graduation in any degree & Undergraduate Age -up to 30 Salary Fresher / Experience - 14000 Rs Take home Interested candidates and who are all having above mentioned system requirements can attend the interview in the below meeting link: https://meet.google.com/iya-ihrr-xpp Interview Timing: 10AM to 6PM Interview Rounds 1. HR Round 2. OPS round 3. Trainer round Contact Person D Jagadeesan dj001000493@techmahindra.com 9884625551 - WhatsApp only

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Maintaining detailed records of customer interactions * Build strong relationships with customers Provident fund Health insurance Accidental insurance

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Location - Noida ( Sector 63, 127 ) Week Off -One Day Rotational Off Mode Of Interview -Walk-in Interview. Qualification - UG / Graduate both can apply Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & for boys - any 9 hours rotational shift. Candidates should be comfortable with work from office. Salary - For Freshers / Experience - Upto 25k CTC ( Depends upon the experience and interview) Performance based incentives will be there. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number - Alok Srivastava - 9792779366 Regards, Alok Srivastava Senior HR Specialist Recoup Info. #noida#noidajobs#jobs2025#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

Hiring for Customer Support Executives- Domestic Process Work from office Languages: (Must speak 1 Language) Telugu, Kannada, Malayalam Location: Electronic City, Bengaluru Details : Shift: 9 Hours, Day Salary: 18k CTC (Freshers can apply) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Yamuna: 8807458389 for more details. ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

Urgent Opening for Airtel Retention Process Need - Fresher or Experience with Good comms Qualification- Min HSC Salary:- 14750 In Hand Week off- Rotational off Timing- Day Rotational Shift Rounds of Interview: HR / OPS Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 More Detail Contact HR Namrata:- 8624868754 (WhatsApp/Call)

Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To Any Graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754 (Call and What's app)

*Job Opportunity* We're hiring for multinational companies and banks. *Roles* - Customer Service - Banking - Sales - Medical Billing - Travel *Details* - 24/7 shifts - 2 days off - Locations: Thane, Airoli, Malad, Ghansoli, Vashi - Salary: 15,000 - 40,000 + incentives *Requirements* - Good communication skills - Fresher or experienced *How to Apply* - Email: priya@careerguideline.com - Call/WhatsApp: 9136585233 - Walk-in interview *Share with friends!*

Hiring for Hindi Customer Support Executives Domestic Process Work from office Location: Electronic City, Bengaluru Details : Shift: 9 Hours, Day Salary: 20k CTC (Freshers can apply) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Rinkita: 7579022945 for more details ** ALL INTERVIEWS WALK IN at Bengaluru Branch **