2539 Solving Queries Jobs - Page 37

About Us We are a trusted, 85-year-old homegrown brand that began with a strong legacy in lingerie and has now evolved into a complete family fashion destination. As we grow our presence in the e-commerce space, we are looking for individuals who are customer-focused, compassionate, and aligned with our brand values of trust, comfort, and care. Role Overview As an E-commerce Customer Care Executive , you will serve as the voice of our brand, providing seamless support to online customers. You will be responsible for resolving queries, managing returns/refunds, coordinating with internal teams like warehouse and logistics, confirming COD orders, and occasionally engaging potential high-value customers to improve conversions. Your communication must reflect empathy, brand sensitivity, and clarity, both over phone and email. Key Responsibilities Manage customer interactions through calls, email, WhatsApp and chat , providing prompt and courteous support for order-related queries, size issues, returns, exchanges, and refunds Draft professional and brand-aligned email responses to customer concerns, maintaining a positive tone and customer-first attitude Coordinate with warehouse, logistics and internal teams to ensure timely resolution of returns, refunds, dispatches, and escalations Proactively call and confirm Cash on Delivery (COD) orders to reduce returns and build buyer trust Track and follow up on open customer issues and ensure closures within agreed timelines (TAT) Occasionally make courtesy or conversion calls to high-value customers who have shown purchase intent (e.g., abandoned carts) Maintain accurate records and daily logs using CRM tools or shared trackers Prepare and share daily/weekly customer support reports for internal review Uphold brand values in every interaction especially trust, empathy, discretion (for intimatewear), and professionalism Gather and report customer feedback for continuous improvement of products and services Requirements Prior experience in e-commerce customer service or call centre support is preferred Freshers with excellent language skills and a strong sense of customer empathy are also encouraged to apply Must be proficient in Tamil and English (both written and spoken); additional language skills (like Hindi) are an advantage Strong command over email writing and ability to communicate with clarity and empathy Comfortable using basic tools like Google Sheets, Excel, email, and customer ticketing systems (Zendesk, Freshdesk, etc.) Quick learner with a proactive attitude and ability to multitask in a fast-paced environment Flexible to handle both inbound and outbound communication based on business needs Key Traits We’re Looking For Empathy and patience – You must understand and respect customers’ concerns Problem-solving mindset – You’re someone who doesn’t just hear the problem but finds the solution Brand sensitivity – Especially in a category like lingerie, you must be respectful and discreet in communication Detail orientation – Accuracy matters, especially in return/refund processing and reporting Team spirit – You’ll work closely with multiple internal teams, so clear communication and coordination are key.

Clearly explaining payment details and options to customers. Proactively contacting customers to ensure payments are made on time. Addressing customer queries and concerns regarding their accounts. Job Location - Chennai, Royapettah Required Candidate profile Qualification - Degree ( Arts Group Only) ( 2021, 2022, 2023, 2024, 2025) Mode Of Work - Work From Office Male and Female Preferred Immediate Joiners Preferable Perks and benefits Incentive Upto 10k

Process- SBI GI Renewal (Outbound Renewal Calls) Salary HSC+1 year Exp - 17k inhand 22k CTC. Graduate+1 year Exp - 18k inhand 23k CTC. Rounds of Interviews:- HR round Operations round Sunday Weekly off. Working days - 6days. Required Candidate profile Location -Rabale. Shift timing- 9am to 6pm To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Sakshi Mob No:- 84325 37262 Perks and benefits Team Parties, Friendly Workplace, Holidays

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Key Responsibilities: 1. Multi-Channel Customer Support 2. Issue Understanding & Resolution 3. CRM Data Management 4. Coordinating With Service Agencies 5. Maintain Service SLA's 6. Internal Team Collaboration 7.Uphold Karban's Service Promise Health insurance Provident fund

Torrent Diagnostics is scouting for passionate Customer care professionals for its corporate office and diagnostic centre located at Navi Mumbai. If you're empathetic, customer centric, possess good communication and interpersonal skills, then we would like to meet you. Customer Care Executive shall perform the appended tasks to ensure customers experience is at the optimal level. Cater to customer phone calls and resolving their queries. Curate streamlined email and social media communication for the queries/complaints received. Help customers choose the right healthcare/test packages (Up Sell & Cross Sell) Handle customer concerns and complaints in a timely manner Working knowledge of CRM and queue management Inform customers of upcoming promotions or deals Establish positive rapport with all clients and customers. Fixing appointments based on the availability of customers / clients. Interact with customers to ensure they have a desirable and shareable experience. Qualifications & Skills: Min 2+ years of experience in customer service / care Bachelors degree a must Excellent verbal and written communication skills Empathetic, Customer Centric and solution oriented Active Listener and ability to resolve conflicts. Prior work experience in Diagnostics/pathology/Healthcare sectors is preferred. Working knowledge of MS Office Advanced troubleshooting and multi-tasking skills

Handle inbound/outbound customer calls Resolve queries and complaints effectively Provide accurate product/service information Maintain customer interaction records Ensure high levels of customer satisfaction bulk hiring rotational shift Required Candidate profile Follow company policies and procedures Meet daily service targets & quality standards excellent communication skills

Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager SAM @ 9686682465 Mallik @ 7259027282 Vishnu @ 7259027295 Rashmi @ 7760984460 Deepanshu @ 9900024811

Des-Asst Manager Phone Banking Salary : Exp with voice Process Exp -24K Fresher with Excellent Com Skills - 17K Work Location - Thane/Vashi Andheri Process-Banking Voice process 5 days Working Work From office Call 9082104424 Sanika www.hyfly.in Required Candidate profile Handle inbound Video calls of the customers to complete the full KYC Verify the details submitted by the customer while opening the account and Document submitted are matching Ensure KYC is completed Perks and benefits Medical Allowance + Daily Allowance

We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be the first point of contact for customers, ensuring their queries are resolved efficiently and professionally across multiple channels.

Interact with customers over a call with strong communication Inbound and outbound to generate sales, increase revenue & build customer relationships Ability to handle pressure during a customer call HR - Samyuktha 7806949622 Required Candidate profile Qualification: Any Graduate, ITI, Diploma Fresher & Experienced in telesales Male & Female Language : Tamil , Malayalam, Telugu , Hindi , Kannada, with English Morning Shift Rotational Week off Perks and benefits PF / ESI Available & INCENTIVES

JOB DESCRIPTION FOR EXECUTIVE WEB SUPPORT Designation : Executive Web Support Job Location: Magarpatta, Pune - HO Work Experience: 1+ years PFB the JD in brief Must be technically sound with Computer operation Good knowledge of MS Office Good knowledge of Excel, report preparation Email etiquette Good in interpersonal skill Must be an active team player Must be willing to work in rotational shifts (including night shifts) Please note that this profile is related to Web Application Support. It is nowhere related to development or networking. Required Candidate profile Must have completed Graduation. Must have good knowledge about various technology / mobile usage Ready to work in shifts (including night shift) Decent communication in English, Hindi & local language Ready to work for 6 days in a week Candidate need to manage traveling on his own.

Location:- Trophizoid IT Park, Noida Sector 62 Process:- Customer support - TATA 1mg Blended process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Preferred candidate profile Salary- 15.5k Qualification- graduated 6 months of experience Skills- V4 candidates Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply ? To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata: 8624868754

Assist customers in Hindi+Marathi/Gujarati+Marathi Address service-related queries & concerns Provide product/service information professionally Ensure customer satisfaction & timely follow-ups 20K In-Hand + PF + Incentives 2 rotational offs Required Candidate profile HSC + 1yr customer service experience required excellent communication skills

Handle inbound/outbound customer calls Resolve queries & complaints effectively Provide accurate product/service information Maintain customer interaction records Ensure high levels of customer satisfaction Meet daily service targets & standards Required Candidate profile Follow company policies and procedures HSC with good comms Perks and benefits Unlimited Incetives

Answer incoming calls & address customer queries Provide product/service information clearly Record call details &maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Yearly Bonus

Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

Handle inbound/outbound customer calls and queries Resolve issues promptly and professionally Maintain customer records and follow up as needed Ensure high levels of customer satisfaction Meet daily service targets and KPIs

Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

Handle inbound/outbound customer calls and queries Resolve issues promptly and professionally Maintain customer records and follow up as needed Ensure high levels of customer satisfaction Meet daily service targets and KPIs Required Candidate profile HSC Pass Previous experience in a customer support role preferred. Excellent verbal and written communication skills.

Seeking a Customer Service Representative to handle inquiries, resolve issues, and ensure customer satisfaction via phone, email, or chat. Strong communication skills, problem-solving ability, and a customer-first attitude are essential Required Candidate profile Customer-focused, excellent communicator, quick learner, and skilled in handling queries efficiently. HSC Passed Rotational shift Perks and benefits Attractive Bonus

Profile: Customer service representative Location: Noida, Gurgaon Type: Work from office Salary: 15k-30k Qualification: Graduate& Undergraduate Experience:0-2 yrs Skills: Good Communication skills contact 7011774993 (Call/WhatsApp) HIMANI (HR)

Process- Blinkit (WFO) Blended (Chat + Voice) Qualification- UG/Grad can apply | 15 Days Training CTC- 30K PM (Freshers), 34K PM (Experienced) Working - 6 days | Day shift (Girls), Rotational (Boys) Coms.- Strong English Comms| Versant 5 required

Handle incoming calls, messages & emails from customers Resolve customer issues promptly and professionally Maintain accurate records of customer interactions Provide product/service information and updates Escalate unresolved issues when necessary Required Candidate profile Excellent communication and interpersonal skills Ability to multitask and stay calm under pressure Basic computer and typing skills Prior customer service or call center experience is an advantage

Credence Global: US-based receivables & RCM firm. Role: Call US consumers to collect overdue bills. US shifts, training, incentives, free transport, growth opportunities. Visit credencegs.com Office cab/shuttle Provident fund