2539 Solving Queries Jobs - Page 36

Role & responsibilities: Process details: inbound process+upselling Experience :Graduate /HSC With 1 year experience in calling process with documents Shift timing: 6.30 am to 8:30 pm in between 9 hrs shift 5 days working 2 rotational week off *CTC : 35000CTC In hand: 30000k Preferred candidate profile: Minimum 6 months/1 year experience from BPO

Provide accurate information regarding telecom services, billing inquiries & technical support Inbound Technical support for telecom and software issues of U.K and US customer 24*7 shifts Immediate joiners only Noida & Gurugram Call Aarav@ 7827642775 Required Candidate profile Qualification 12th and above Minimum 6 months of experience in voice process Excellent verbal communication skills with a clear and professional tone Strong problem-solving ability flexible with shift Perks and benefits Both side cabs under 35km . No caps on Incentive

Join the customer support team for one of the UK’s largest online warehouse and retail chains. Your role will involve handling inbound customer calls related to orders, deliveries, returns, product inquiries, and issue resolution. Viraj @8294897343 Required Candidate profile UG/ Graduates with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english Candidate should be comfortable working in 24*7 shifts. Perks and benefits Good incentives career growth. 5 days working.

Hiring for Sales Customer Support (Voice Process) Location: Bangalore (Work from Office) We are looking for dynamic and customer-focused professionals for our Customer Support - Voice Process role. Eligibility Criteria: Experience: Minimum 1 year in Customer Support or Sales (Voice) Languages: Fluency in Hindi and English is mandatory Education: Graduate or Undergraduate Joining: Immediate joiners preferred Job Details: Work Mode: On-site (Bangalore) CTC: 26,000/month + Incentives up to 40,000/month Shift: Day Shift Working Days: 6 days a week with 1 rotational off Why Join Us? Excellent earning potential with high incentives Stable and growing organization Opportunity to build a strong sales and customer service career Contact: Sadiya 8319936254

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 3LPA to 5LPA Rotational Shift with 5 Working Days Call / WhatsApp- 9147047908, 7290845078, 9147047909

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 3LPA to 5LPA Rotational Shift with 5 Working Days Call / WhatsApp- 9147047909, 9997196123, 7290845078

Customer Support Jaipur Full Time Requirements Resolve Customer Queries Respond to Customers via: Chat, Phone, email Maintain an accurate record of customer interactions. Strong communications Day Shift Job Fresher & Experience both can apply Provident fund

Role Details: Designation : Associate Mode: Work from Office (6 Days working) Location- Plot No. 317-P, 319-P, Jigani-Bommasandra link Road, Jigani, Anekal Taluk, Bengaluru Urban, Karnataka, 562106 Job Description: The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response Resolving issues related to shipments (missing or damaged packages, customs delays, or deliveryexceptions) CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA / CAPA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business Required Skills and competencies Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely. Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) issue is a fast paced and complex environment Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, andmeet deadlines is essential for efficient customer service delivery. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery. Require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction. Familiarity with customer-relationship management (CRM) software programs Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

WORK FROM OFFICE WALK-IN-DRIVE Deal with customers through chat and voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Call/WhatsApp HR Mahima @8954771188 Required Candidate profile Excellent English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview

HI Applicants !! GREETINGS FROM SHINING STARS ITPL !!! APPLY HERE TO MAKE YOUR CAREER IN INTERNATIONAL MNC BPO FOR CUSTOMER SERVICE ROLE !!! Profile - Customer Service Role Process - International Voice & Blended Qualification - Graduate fresher & Undergraduate with six months experience are eligible to apply. Must Be Carry Good To Excellent English Communication Skills. Package - 20 To 33Kctc + Good Incentives + Retention Bonus (Package Depends On Communication Skills & Experience) PREFERED CANDIDATE Candidate must be fluent in English communication skills. Graduate fresher or undergraduate with six months customer service experience can preferred. Candidate must be versatile & ready to work in rotational shift. Candidate must be immediate joiner. Candidate must be ready for walk in interview . Cabs is available for Gurgaon location , No cabs for Noida location. Graduation will be an advantage for Gurugram location. Candidate who have examination in july & august is not eligible to apply. OTHER BENEFITS Cab Facilities For Gurugram Monthly Performance Based Incentives Growth & Learning Opportunity Promotion & IJP To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Customer service Female Handling calls , order processing, manage customer relationship Location - Gurgaon sec74 Salary - 15-18 k Time - 9 to 5 pm Send cv 8860047805 Unnati

We are seeking highly motivated and customer-focused individuals to join our team as an advisor in the Pre or Post Sales department. The ideal candidate will possess excellent communication and problemsolving skills. As an advisor, you will be responsible for providing exceptional sales support to our customers and ensuring their satisfaction with our products and services. Roles and Responsibilities: • Respond to customer inquiries and resolve issues in a timely and professional manner • Provide product and service recommendations based on customer needs and preferences • Collaborate with internal teams to address customer concerns and improve overall customer experience • Monitor customer feedback and identify areas for improvement in post-sales processes • Maintain accurate records of customer interactions and transactions • Assist in training new team members on post-sales procedures and best practices Qualifications: • Bachelor's or Masters degree in Business Administration or related field • Strong communication and interpersonal skills • Ability to multitask and prioritize tasks effectively • Proficiency in Microsoft Office and CRM software • Knowledge of post-sales processes and best practices If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the position. Join our team and help us exceed customer expectations!

Answer incoming calls and address customer queries Provide product/service information clearly Record call details and maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Monthly Incentives

Respond to customer inquiries via phone, email, or chat Resolve complaints and provide appropriate solutions Maintain records of customer interactions Collaborate with internal teams to ensure smooth service Bulk hiring Excellent communication skills Required Candidate profile HSC Basic computer skills Previous customer service experience is a plus Perks and benefits Weekly Bonus

Hi Jobseekers, Greetings from ShiningStars ITPL We're Hiring: Customer Care Executive Are you passionate about helping customers and resolving issues with a smile? Join our dynamic team as a Customer Care Executive and grow your career with us! Location : Gurgaon Work Schedule : 6 days a week | 1 rotational week off | Rotational shifts. CTC : 2.00 LPA - 3.60 LPA (based on last drawn salary). Qualification : Graduate in any discipline. Communication : Good English communication skills required. Key Responsibilities: Handle inbound and outbound customer calls, emails, or chats Resolve queries efficiently and provide accurate information Maintain a high level of professionalism and empathy with customers Document customer interactions in the system Follow communication guidelines and standard procedures Requirements: Graduate with strong English communication skills Willingness to work in rotational shifts and on weekends Quick learner and team player with problem-solving abilities What We Offer: Competitive salary based on experience Professional growth and career advancement opportunities Dynamic and supportive work environment Apply Today! Send your resume to #9956739953 - Vahida Khan #CustomerServiceJobs #NowHiring #JobAlert #CustomerSupport #VoiceProcess #CustomerCare #SupportExecutive #BPOJobs #GraduatesWelcome #Fresherjobs #ApplyNow #HiringInIndia #JobOpening #JobOpportunity #JoinOurTeam #CustomerExperience #CareerStart #JobHunt #CSERoles #Jobs2025 #CommunicationSkills #ServiceIndustry #CustomerSuccess #HiringAlert #FullTimeJobs #IndiaJobs

Handle incoming calls, messages, & emails from customers Resolve customer issues promptly and professionally Maintain accurate records of customer interactions Provide product/service information and updates Escalate unresolved issues when necessary Required Candidate profile Excellent communication and interpersonal skills Ability to multitask and stay calm under pressure Basic computer and typing skills Prior customer service or call center experience is an advantage Perks and benefits salary+unlimted incentives

Answer incoming calls and address customer queries Provide product/service information clearly Record call details and maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Perks and benefits Unlimited Incentives

Requirements for International voice Process: *Excellent Communication skills *5 Days Working *Rotational shift *HSC- 6 month experience required *Graduate - Fresher/Experienced * immediate joiners HR Arti 9522754537

Answer incoming calls and address customer queries Provide product/service information clearly Record call details and maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Performance Bonus

WORK FROM OFFICE WALK-IN-DRIVE Deal with customers through chat and voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Call/ WhatsApp - HR Priyanka @ 7037375529 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs. UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview Perks and benefits Cab facility 5 Day working EPF

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity 6. Work proactively on probable escalation/Early Warning Signal triggers as per defined process 7. Identify continuing issue in system and drive for closure via Root Cause analysis 8. Enabling Growth 9. Ensure monthly Customer Retention is @ 75% 10.Operational Excellence Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required Excellent communication, interpersonal skills with evidence of team work and collaboration Ability to work under pressure, strict deadlines and efficient in multi-tasking Strong Product and Process knowledge Must be able to build positive, productive relationships with customers, team members and cross function. Excellent voice modulation, professional phone etiquettes and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.

Clearly explaining payment details and options to customers. Proactively contacting customers to ensure payments are made on time. Addressing customer queries and concerns regarding their accounts. Location : Teynampet ,Chennai. Required Candidate profile Qualification - Degree ( Arts Group Only) ( 2021, 2022, 2023, 2024, 2025) Male and Female Preferred Immediate Joiners Preferable send your resume - 6383508351 Harini HR (No calls only whatsapp) Perks and benefits Incentive Upto 10k

Clearly explaining payment details and options to customers. Proactively contacting customers to ensure payments are made on time. Addressing customer queries and concerns regarding their accounts. Location : Teynampet ,Chennai. Required Candidate profile Qualification - Degree ( Arts Group Only) ( 2021, 2022, 2023, 2024, 2025) Male and Female Preferred Immediate Joiners Preferable send your resume - 6383508351 Harini HR (No calls only whatsapp) Perks and benefits Incentive Upto 10k

Role & responsibilities Logging of customer complaints and maintaining its progress record until it is resolved. Maintaining & Filing of Job Cards and Installation reports. In-warding of machines coming for repairs to the Department. Coordinating dispatch of machines and spares with the logistics department and notifying the customer. Maintaining AMC schedules of machines and onboarding customers for AMC. Follow-up with customers for their feedback or quotation approvals. Drafting of Sales/service/purchase orders, invoices & repair estimates based on inputs from the service team. Coordinating Installations and field visits with sales, logistics and service team. Maintaining of inventory and records of loaned machines/spares of the service department. Logging minutes of team meetings and follow-up with team members for updates on task assigned. Coordinating with, out-station field engineers/technicians for work updates and maintaining their attendance records. Maintaining records of upgrades/changes in the product line based on inputs from Production/R&D team. Preferred candidate profile Candidates with previous experience of service desk operations are preferred.