2539 Solving Queries Jobs - Page 34

Hiring: UK Voice Process Customer Support (International BPO) Location: Bangalore (Work from Office) Shift Timings: UK Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Non-Technical Graduates are eligible Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 2.75 - 3 LPA Contact for Further Details: Kamya 9084148502

Hiring non voice process with 1–3 years of experience in customer support and chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Lavanya(9361645614)

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish Shukla) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Hiring for International Chat Process Inbound Customer service Gurgaon Location Salary upto : 30k in hand 2 Rotational off and shift 5 Day working Both side cab Anjali : 9354911705 Required Candidate profile Candidate should have at least 1 yr of exp into chat process . Candidate must be comfortable working in any shifts from office. Candidate must be immediate Joiner Perks and benefits Incentives / bonus MIV / Variable Both side cab

Hiring for International Voice Process Skill- International Process, Customer Support Loc- Gurgaon Exp- 1+ Yrs Pkg-Upto 5LPA NP- Upto 30 Days Contact Aparupa( 9311697179) aparupa.imaginators@gmail.com

Hii Jobseekers Greetings from ShiningStarsITPL We are hiring for Customer Care for Kolkata location. Please go through the job description once Job Title: Customer Care Executive Location: Kolkata, West Bengal Job Type: Full-Time Openings for Two Leading E-commerce Customer Support Processes (Voice, Chat & Blended Roles) - Eligibility: Undergraduates / Graduates Freshers and Experienced Candidates Welcome Salary Range: 14,750 26,000 CTC (based on role & experience) + Quarterly Bonus: 3000 applicable for all roles + Performance Based Incentives Role and Responsibilities - Handle inbound customer queries and complaints over calls and chats Pr ovide accurate information regarding orders, refunds, exchanges, etc. Maintain call quality and customer satisfaction Assist with order tracking, returns, and product inquiries Maintain a professional and helpful tone in all written interactions Work Schedule: 6 Days Working Rotational Shifts with Rotational Offs 1-Side Cab Provided During Odd Hours How to Apply: Interested candidates can contact with me on Pooja - 9580746603 for more information.

HEY JOBSEEKERS!!!! Customer Service Executive Location: Lucknow Salary: 1.5L to 3L per annum Experience: 01 year (freshers welcome) Key Responsibilities Provide prompt, accurate responses to customer queries; resolve complaints firstcall where possible Update and maintain customer records, logs, and ticket systems Escalate complex issues and coordinate with internal teams for resolution Aim for high call quality and adherence to set performance targets (e.g., call handling time, customer satisfaction) Musthave Qualifications Education: Minimum 12th pass; graduates Excellent verbal & written English communication Basic computer literacy Strong interpersonal skills: patience, active listening, empathy, problem-solving Flexible for rotational shifts; immediate joiners Preferred Skills & Traits Prior exposure (internship, training, part-time) in BPO, hospitality, sales Basic understanding of customer service etiquette, telephone manners in.indeed.com Compensation & Benefits CTC Range: 1.53LPA total, depending on company and shift timing Monthly basic: 1220K, plus incentives/bonuses for performance Benefits typically include: PF, ESI, health insurance, paid leave, training allowances Typical Work Schedule Rotational shifts: 247 support model — night duties possible Day shifts often available for female candidates in certain processes Weekly off: 5–6 days; shifts may be split between weekdays and weekends Interested candidate can apply by dropping cv or contacting Nidhi 6388237997 #lucknow #csa #english #fresher #bpo #cce #voice

Process :- Yes Bank Telesales - Voice Process ( SALES ) Inbound and Outbound process HSC Mandatory Fresher & experience both can apply Good English + good sales knowledge in hindi Salary upto 15.5k in hand Required Candidate profile Qualification :- Hsc Pass location:- Airoli, Navi Mumbai, Maharashtra- 400708 To Schedule your interview call or send your CV through whatsapp (number mentioned bleow) HR Sakshi:- 84325 37262 Perks and benefits Good salary With Unlimited Incentives

Hiring for International customer support for a brand based out in Mumbai - its a telecom process where your responsibility would be to resolve customer query related to broadband and wifi issues - HSC pass or above can apply - max salary is 28k Required Candidate profile 05 days working with rotational shifts and off - cabs are provided - location Navi Mumbai - require Immediate joiners only call pratiksha 816 969 8331

Profile we are looking for - -Need min 6 Months of international voice experience. -UG/Grad/12th All can apply -Need Excellent Communication Perks and Benefits-: -Both side cab facility -Virtual Interviews -Easy Selection -Growth Opportunity

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high client satisfaction ratings * Provide exceptional customer service * Handle complaints professionally * Collaborate with sales team on solutions

Job Description: Customer Relationship Executive (B2C Market) - Surat Position : Customer Relationship Executive Location : Surat, Gujarat, near Railway Station Industry : Courier & Cargo, Retail, E-commerce Job Type : Full-Time Female Candidate ONLY Company Description DTDC Express Ltd is a leading integrated express logistics company in India, offering domestic and international services. With a technology-enabled logistics network, DTDC serves diverse industry verticals and operates India's largest physically accessible express logistics network. The company has over 15,000 exclusive channel partners contributing to its sales and service capabilities. We are currently looking for a dedicated and dynamic Customer Relationship Executive to join our team in Surat to enhance customer satisfaction and loyalty within the B2C market. Key Responsibilities : Customer Interaction : Act as the first point of contact for customers, providing prompt and professional responses to inquiries, issues, and requests via phone, email, and in-person interactions. Relationship Building : Develop and maintain strong relationships with customers to ensure long-term loyalty and repeat business. Address customer concerns and provide personalized solutions to meet their needs. Customer Support : Assist in troubleshooting and resolving customer issues related to products, services, or orders, ensuring high levels of satisfaction. Feedback Collection : Regularly collect customer feedback to understand their needs, expectations, and experiences. Provide actionable insights to the management team to improve products and services. Product Knowledge : Stay up-to-date with the company's product and services, and be able to effectively communicate their features and benefits to customers. Sales Support : Support the sales team by identifying potential leads, offering promotions, and upselling products and services to existing customers. Complaint Handling : Manage and resolve customer complaints in a professional and timely manner, ensuring minimal disruption and a positive outcome. CRM Management : Maintain and update customer information in the CRM system, ensuring accurate records and up-to-date contact details. Cross-functional Collaboration : Work closely with other teams (e.g., marketing, sales, operations) to ensure a smooth customer experience and to address any challenges faced by customers. Required Skills and Qualifications : Education : A Bachelor's degree in Business, Marketing, or a related field. Experience : 1-3 years of experience in customer service, relationship management, or sales, preferably in the B2C sector. Communication Skills : Strong verbal and written communication skills in Hindi, Gujarati, and English, with an ability to clearly articulate solutions to customers. Preferred Skills : Experience in the B2C sector (Retail, E-commerce, FMCG, etc.). Knowledge of Surat's local market and customer preferences. Fluency in Gujarati (a plus). What We Offer : Competitive salary and performance-based incentives. Comprehensive training and development opportunities. A dynamic and collaborative work environment. Opportunities for career growth within a leading organization in the industry. How to Apply : Interested candidates are invited to send their updated resume detailing their qualifications and interest in the role to arjun.seth@dtdc.com We are looking for candidates who are from Same Industry & can join us within 15 days OR immediate joining. Join DTDC Express Ltd. and help us build strong relationships with our valued customers while driving exceptional service and business growth in the B2C market!

Profile we are looking for - -Need min 6 Months of international voice experience. -UG/Grad/12th All can apply -Need Excellent Communication Perks and Benefits-: -Both side cab facility -Virtual Interviews -Easy Selection -Growth Opportunity

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location-Noida HIRING FROM CUSTOMER SERVICE EXECUTIVE & TELESALES PROFILE FOR NOIDA LOCATION. Company is hiring enthusiastic and skilled individuals for multiple customer service roles at our Noida location. We are looking for graduates with excellent English communication skills who are ready to build a rewarding career in the BPO industry. Open Positions: 1.Customer Support Executive Eligibility Criteria: Excellent communication skills in English. Graduation is mandatory. Freshers and experienced candidates (minimum 6 months preferred) are welcome to apply. Salary: UPTO 3 LPA (based on experience). 2.Telesales Executive Eligibility Criteria: Excellent communication skills in English. Graduation is mandatory. Freshers and experienced candidates (minimum 6 months preferred) are welcome to apply. Salary: UPTO 3.25 LPA (based on experience). Work Details: . 6 Day working Rotational shift 1 day rotational off Why Join Us? Opportunity to work for a premium client. Excellent growth opportunities Competitive salary and benefits Vibrant work culture Apply Now Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Anwesha (7080322333) and HR Shrasti 9450957497 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Anwesha HR Executive ShiningstarsITPL

Urgent Hiring for International Voice Process || HR NATASHA WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH Freshers/ 6 months bpo exp Graduates/ Undergraduates Salary: 40K-50K CTC 5 Days Working NO Cab and Meal provided Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number Interview Details: Contact Person: HR NATASHA Contact Number : 7002574553 Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211695765

Payroll - Kotak Bank 811 Digital – Outbound Officer Location - Thane | Retail Liabilities | Digital Banking Proactively call customers to promote banking products, understand needs, convert leads into sales, and ensure excellent customer experience Required Candidate profile Graduate + 6 Months Voice Exp Must Strong Comm. Skills | Customer Handling & Cross-sell Call: Simran 9773553319 Sanika 9082104424 Ekta 8080126356 Khyati 9022157571 Hrutika 9137797705

Kotak 811-Inbound Process Location: Wagle Estate, Thane Handle inbound/outbound calls, resolve queries Cross-sell banking products Strong communication a must Graduation mandatory | Age: 30 Ensure customer satisfaction & log completion Required Candidate profile Graduate + 6 Months Voice Exp Must Strong Comm. Skills | Customer Handling & Cross-sell Call: Simran 9773553319 Sanika 9082104424 Ekta 8080126356 Khyati 9022157571 Hrutika 9137797705

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 7095107725 with: Self Introduction What do you know about Customer & Office Support?

WORK FROM OFFICE WALK-IN-DRIVE Deal with customers through chat and voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required HR VANSH - 9084770036 Required Candidate profile Excellent English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Should be comfortable in Hindi English Bengali ,Gujrati Perks and benefits incentive bonus 5 days working flexible working

Senior Executive - Retention & Activation, Onboarding Role & responsibilities Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, first call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation

Exciting Job Opportunity: Customer Care Executive Kolkata Hello Job seekers!! Greetings from Shining Stars ITPL! We're hiring enthusiastic and dedicated individuals to join our growing team as Customer Care Executives . If you're passionate about helping people and want to build a rewarding career in customer service, wed love to hear from you! Position Details Role: Customer Care Executive Work Mode: In-Office Location: Kolkata Salary Package Fresher: 15,000 CTC + 3,000 Bonus Experienced: 25,000 CTC + 3,000 Bonus Eligibility Criteria Education: Undergraduate / Graduate Experience: Both Freshers & Experienced candidates are welcome Good communication skills & customer handling ability preferred Key Responsibilities Manage and respond to customer queries via calls and other communication channels Provide accurate and timely information about products and services Resolve customer concerns effectively and efficiently Stay updated on company offerings and processes Assist customers with orders, returns, and exchanges How to Apply WhatsApp your resume: 6393136499 (Aleesha) or 9956739953 ( Vahida ) Contact for more details: Aleesha Rahman HR Executive Join us and be part of a vibrant team that’s making a difference! Shining Stars ITPL Hr Executive Aleesha Rahman 6393136499

Functional /Business Responsibilities : Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications Ability to achieve stretched targets and able to manage the organization standards Maintain Superior quality service by following organization standards Requirement:- Graduation is mandatory Salary :- Up to 3.5 LPA (based on interview performance and experience) Work location:- Vashi, Navi Mumbai Regard's , Mitali Sugaonkar HR Team ICICI Lombard Contact no. 8108560526 mitali.sugaonkar@icicilombard.com

Role & responsibilities We're Hiring! Join TECHSHED TECHNOLOGIES PRIVATE LIMITED Position: Customer Success Executive Location: Hinjewadi, Pune Experience: 0 -5 Notice Period: Immediate Joiners Preferred TECHSHED TECHNOLOGIES PRIVATE LIMITED, a trusted name in India's leading research and consulting space, is on the lookout for enthusiastic Customer Success Executives who are passionate about delivering exceptional client experiences. What Youll Do: Serve as a key point of contact for our clients, ensuring satisfaction and success Understand client requirements and provide timely resolutions Collaborate with internal teams to enhance customer engagement Maintain records, feedback, and issue logs for continuous improvement Help clients maximize the value from our services Who You Are: Recent graduate with a B.Com, BBA, M.Com, MBA, or a related degree in Finance/Commerce Strong communicator with excellent verbal & written English skills A problem-solver with analytical thinking and a keen eye for detail A quick learner with a passion for customer service and relationship building Comfortable working in a dynamic and fast-paced environment Perks & Benefits: Performance-Based Incentives Provident Fund (PF) Grocery Allowance Contest Prizes & Rewards Career Growth Opportunities Role: Associate / ConsultantIndustry Type: IT Services & ConsultingDepartment: ConsultingEmployment Type: Full Time, PermanentRole Category: Management Consulting Preferred candidate profile

3 to 3.2LPA with variable 15 % of annual CTC 9 hrs (including 1 hour break) 6 days working rotational shift & 1 rotational off Excellent communication Skills. – ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Rotational week off Handling Escalations Experience from Insurance industry is added advantage

Roles and Responsibilities: Building and Maintaining Profitable Relationships with key customers. Assist the Banker for the Document Collection. Track on Collection from the Bank & Self-Funding for the future Milestone. Preparing Sale Deed documents, AOS, MOU. Resolving customer complaints quickly and efficiently. Keeping Customers updated on the latest products to increase sale. Extensively follow with bright prospects for future dated appointments Contribute to branch revenue and maintain strong customer centric focus Handling customer queries regarding construction progress and payment details. Resolve customer problems as soon as possible with satisfaction. Maintained close client communications while clearly defining marketing objectives. Interacts with customers using phone, email and in person. Responsible for collections basis monthly targets. Coordination with bankers and customers for disbursements. Ensuring timely documentation of customers, Managing live customers on site and providing necessary resolution to queries Interested? Drop your resume at hr@jnc.global or what'sApp to 9154361160