2539 Solving Queries Jobs - Page 32

Job Description Help Desk Coordinators would be a part of Customer Success team, and would be expected to take the initial customer phone calls and emails, escalations, understand the issues / queries in layman or non-technical terms from the customer, and communicate the same to technical team well within the time frame to ensure the resolution of the issues / escalation with in TAT as per the Client SLA. Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area Customer support Helpdesk Role Customer Support Employment Type - Permanent Job, Full Time Work location - Ahmedabad [Prahlad-Nagar] Working Days & Shifts 5 days working; Regular day shift Job Role Be the voice of IT Helpdesk, serving as the primary point of contact for client escalations and issues. Take initial issues / escalation information, understand client issue, ensure timely and calm, patient response to the client. Ensure timely recording the issue in the system, raise helpdesk tickets. Required Skills Any bachelors degree Relevant helpdesk / customer service previous experience of 1+ years [IT industry experience would be preferred] Empathy and patience when dealing with challenging customer situations Excellent communication skills, both verbal and written. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in using ticketing software, telephony system & other customer support tools will be good to have. Desired Personality traits Proactive, Self-Drive & Result orientation Strong work ethics and sense of commitment Strong Interpersonal Skills to ensure smooth co-ordination with various teams and customer Ability to work in a faced paced environment

||MEGA HIRING ALERT: CUSTOMER CARE EXECUTIVE GURUGRAM|| Join the Team at Shining Stars ITPL! We're expanding and looking for enthusiastic, English-fluent individuals to join our Customer Support Team in Gurugram. Whether you're a fresher or have up to 4 years of experience , this is your chance to launch or level up your career in a vibrant, growth-driven environment. Job Role: Customer Care Executive Work Mode: In-Office Location: Gurugram Job Type: Full-Time Experience: 0 to 3 Years Gender: Open to all Language Requirement: Fluency in English Salary Package: Freshers: 16,000 CTC Experienced: Up to 25,500 CTC Eligibility Criteria: Qualification: Undergraduate / Graduate Experience: Freshers & Experienced candidates welcome Key Responsibilities: Handle customer queries through calls, chat, or email Deliver accurate information about products and services Resolve issues with patience and professionalism Support in order processing, returns, and complaints Maintain updated knowledge of company offerings How to Apply: Send your updated resume via WhatsApp to 6393136499 For queries, contact: Aleesha Rahman (HR Executive) 6393136499

•Serve as first point of contact for customers •Provide clear information abt our products •Assist customers with onboarding •Troubleshoot product related issues •Maintain accurate logs of interactions using CRM tools •Resolution of support tickets Required Candidate profile •Communication skills in English, Kannada or Hindi (mandatory) •Strong interpersonal and problem-solving skills •Graduate in any discipline (prefer in education, communication or tech-related fields)

Hello Everyone, We are Hiring Customer Service Profile for Voice, Blended and Chat Process / Sales and Collection Location : Mumbai(all areas)/Thane/Navi Mumbai Experience: Fresher & Experienced both can apply Education: HSC & Graduates Salary: 15k to 35k (depends on last drawn) Shift: Night Shift/ Rotational Shift /Day Shift. Must have okay to work from office Must Have Excellent Communication skills. Immediate Joining Easy Selection Pickup and Drop Available Interested Candidates send Resumes on my Email id (priti@careerguideline.com) or What'sapp (7738279548) me on my mobile number Thanks and regards. HR Priti 7738279548 Career Guideline Service India Pvt Ltd

Job Description : * Telesales / Support Process * Passion to Speak to customers and solve their queries Eligibility: * Any Qualification preferably a graduate * Must be fluent in English, Tamil & Hindi * To speak in any other regional language will be an added advantage.( Telugu, Kannada, Malayalam etc) * Freshers / 6 months - 1 year experience in Voice Process will also be considered. * Flexible to work in rotational day shift (6 Days ) with rotational week off. * Chennai based Immediate Joiners only Interested Candidates can walk in to the below mention venue for F2F Interview ( 10:00 AM - 5:00 PM) or Contact HR Lathika.R @ 7824006646.

Position: Customer Support Location: Shivajinagar, Pune Salary: 18,000 for Fresher 22,000 for experience per month Joining: Immediate Virtual or Walkin both are fine. Need profiles immediately.

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 14k CTC EXPERIENCED: UPTO 19k CTC PERKS AND BENEFITS-Peerformance based incentives. INTERVIEW MODE-WALK-IN INTERVIEW You can give me a call or can share your resume on this Number:(7652025525) Regards, Kuldeep Singh (HR Executive) ShiningStarsITPL

- Training existing clients regarding the features & functions of software - Troubleshoot and resolve client issues - Ensuring customer satisfaction by providing expert support to users - Opportunity to learn about technical analysis of stockmarket Required Candidate profile - Excellent Communication & Presentation Skills - Knowledge regarding sharemarket would be an added advantage - Languages known : Tamil, Hindi & English - Freshers can apply

Urgent Hiring – Kotak Mahindra Bank Ltd. Phone Banking Officer (PBO) – Thane (West) Position: Phone Banking Officer Attend inbound retail liability customer calls Resolve queries & ensure customer satisfaction Promote and cross-sell banking products Required Candidate profile Graduate + 6 Months Voice Exp Must Strong Comm. Skills | Customer Handling & Cross-sell Call: Simran 9773553319 Sanika 9082104424 Ekta 8080126356 Khyati 9022157571 Hrutika 9137797705

We are seeking a highly skilled CRM with at least 10 years of experience in the Housing Finance industry. Position : Customer Relationship Manager Job Location : Chennai Experience : 07-10years experience in Customer Relationship roles in finance industry with 4-5 years in managerial role. Qualification : Bachelors degree. Lingusitic skill : Hindi,Kannada, Telugu speaking will be preferred. Job description : Develop and implement customer relationship management and to provide Seamless Customer interactions and build long term relationship. Work closely with IT and other departments to ensure that CRM systems and Contact center are integrated and optimized to meet business needs. Ensure compliance with all relevant policies and regulations, including those related to risk management and fraud prevention. Responsible for managing audit events by internal and external agencies and for addressing the queries and completing the audit requirements. Preparing and reviewing the SOP for all critical activities applicable under the function and ensuring the adherence of the same by stake holders. Handling regulatory requirements on Customer Grievance Redressal and reporting. Interested candidates can share resume to hrrecruitment@unicohousingfinance.com

HIRING FOR BPO Voice Process - Min qualification - 12th & Immediate Joiners - Salary:- 10,700-14,500 for fresher & 12000-18000 for sales experienced in hand plus unlimited - FRESHERS ARE WELCOME - Having basic Knowledge of Computer - Fixed day shift Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Akshada :- 9822472894 Perks and benefits competitive salary with unlimited incentives

Voice process-responsible for solving queries of the US customers over the call related to telecom products and need to convince them to upgrade their telecom plans. blended process solving queries related to digital marketing plans Viraj @8294897343 Required Candidate profile 12th pass / Graduate / Diploma / Freshers & Experienced Communication & Soft Skills Fluent in English with strong verbal & written communication Active listening, empathy, and customer-focused mindset Perks and benefits Both ways Cabs IJP Incentives Referral Bonus

Mass Hiring for Fresher/ Experienced * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Abhishek @ 9639871135 Required Candidate profile Excellent English Communication skills Rotational shifts - 8 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview

1. Collecting and analysing customer data 2. Using CRM systems to manage relationships 3. Developing new ways to meet customers’ needs Required Candidate profile Handling customer & stakeholder complaints Overseeing the interactions between customers and key team members. Developing marketing campaigns to attract new customers

Process:- JFL (Dominos) - Rotational Shifts (11 AM - 11 PM) - Role: Customer Service - Communication: Good to Excellent Salary: - Full Time: 15,000 In-hand - Part Time: 7,500 Work Location: Turbhe Navi Mumbai Required Candidate profile Qualification:- HSC Pass How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh :- 9822643973 Perks and benefits Team Parties, Friendly Workplace, Holidays

International Voice/ Chat!! ^ Handle queries with accuracy and efficiency ^ Maintain high customer satisfaction ^ Identify and escalate issues when required Call/ WhatsApp - HR Priyanka @ 7037375529 Required Candidate profile Work from office! *Excellent English Communication skills* Rotational shifts (24*7) - 9 hrs. UG/Grad/PG Fresher/Experienced Immediate joiners only Face to Face interview Voice/ non-voice process. Perks and benefits Cab facility 5 Day working EPF Great incentives

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring Ensuring daily Successful Pickup 95% Pickup review meetings with the internal ops team on the ops failure and seller failure cases. Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load confirmations, Escalations from Shipper/Ops and rescue Purr at risk. Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the appropriate actions, Additionally having meetings with internal stakeholders to review the trend and enhancement of FM client experience. Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and address, also cleaning junk PURs in the system). Process Optimization and Root Cause Analysis: Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations. Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment: Can be temporarily deployed to underrepresented locations during periods of high demand or operational need. Skill Sets: Good & effective communication skills along with proficiency in English/Hindi and regional language Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel) Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders Tenacity to work in stressful & fast paced environment

Greetings from Foundever!, Foundever, formerly known as Sitel Group is: * One of the Worlds Leading BPO. * Handles 3 million contacts every day. * 170000 Employees Worldwide. * 145 centers in 27 countries. * 350 clients * 36 languages * Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row. We are currently seeking fresh and talented individuals like you to join our dynamic team at Foundever . Position : India E-Commerce CUSTOMER SERVICE Location : Andheri East, Chandivali Process : Blended Process (Inbound Process) Education : HSC/Any Graduate Age limit: 20 to 39 year Experience: Minimum 6 months of Experience as a customer service representative. Shift timing: From 6:00 am to 12:00 pm any 9 hours Rotational Shift, 6 Days Working and 1 Rotational week off. Salary : Between 16k to 18k in hand + PacMan Responsibilty: - Answering queries and concerns about a companys products or services. - Resolving issues and handling customer complaints. - Tracking customer service metrics. - Delivering information about a companys products and services. Key Skills: ~ Good communication skill in English. ~ Good at computer skills ~Ready to work in Voice Process ~Not a target/sales based job. Benefits: * Centralized pick-up and drop from Andheri and Ghatkopar Station during the day. * One way home drop service after 8:30 pm. Vidhika Chavan HR Team 8999220422 vidhika.chavan@foundever.com

Location: Galaxy Diamond Plaza, Haibatpur, Sector 4, Greater Noida, Uttar Pradesh 201009 Visacent LTD. offer end-to-end solutions including concept development, software development, support service, process application form, data entry, and digital marketing. We are looking for an International Customer Support & Application Process. Responsibilities: Handle visa application processing Verify customer documents and data Manage international client support via mail & live chat Flag errors and follow up with clients Maintain records and improve process flow Requirements: Good English & typing skills Computer Knowledge and typing should be 40+ Willingness to work in shifts (including weekends) Responsible, detail-oriented & self-motivated Perks: Salary as per market standards (confirmed after interview) 6 days working Shift timings to be discussed

Applicants can call to Ms.Piyanka Ghosh+91 +91 6304778339 (11am-5pm) Only We're hiring for Customer Service/Support roles across multiple renowned clients with locations in Gurgaon, Noida, and Delhi. If you're ready to make an impact in a dynamic environment, read on! About the Role Position: Customer Service / Customer Service Relationship Manager (RM) Location: Gurgaon/Noida Languages Required: Proficiency in English & Hindi (Outstanding Communication Skills) Salary: 2.40 LPA - 3.25 LPA Interview Type: Face-to-Face Age Limit: 30 years Key Responsibilities: Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Implement policies and procedures for consistent and reliable service. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on financial products and insurance policies, using company-provided leads. Essential Requirements Education: Graduates, Post-Graduates, and MBAs are welcome to apply. Experience: 0-3 years in customer service; experience in BPOs or call centers is advantageous. Communication: Must possess strong persuasive and interpersonal skills. Availability: Preference for candidates who can join immediately. Client Opportunities Available For: Transcom - Gurgaon Fenesta - Gurgaon Globiva - Gurgaon Tech Mahindra- Noida Altruist Technologies- Noida Freshers with excellent communication skills are also encouraged to apply! Prior experience in customer support can lead to higher packages and career growth. Ready to take the next step in your career? Apply today and embark on a rewarding journey in customer service!

Greetings, Shaadi.com is hiring for (Customer Service + Renewals) - Thane Location Number of positions- 30 Need fluent Hindi & English Need Hind + Gujarati communication. Min. 1 year outbound customer service experience Qualification- HSC passed. Salary: 20 IH + Incentives + PF (Onroll) Offs: 2 rotational (MonFri) Address - People Interactive, Dosti Pinnacle, 4th Floor, Wagle Estate, Thane (W) Interview Time - 11 AM to 4 PM Interested Candidates can call or Whatsapp on 9967865442 (Bushra)

Customer Service Process Specialist Respond to customer inquiries via phone, email, and chat in a timely and professional manner. High school diploma or equivalent; college degree preferred. For faster response WHATSAPP cv to HR 79827 39499

Summary: We are looking for passionate and motivated individuals to join our Sales team. Your main responsibility will be to drive our business by implementing a strong & sustainable sales strategy Your responsibilities: Experience in Post Sale Customer relationship management and Collections. Lesioning with Banks, NBFCs, Legal Teams and Any other relevant vendors. Strong client focus including pre and post-sales services for long term retention. Should have knowledge of the entire customer lifecycle from initiation to possession. Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer Experience dealing with NRI customers and provide a hassle free experience. Strong communication and negotiation skills. Create daily, weekly and monthly reports and communicate with effectively with leadership. Meeting monthly targets in the assigned projects is mandator Any knowledge of documentation will be an added advantage Qualifications: Minimum 2 years experience as CRM post sales in Real Estate industry. Bachelors degree in any discipline.

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.