2539 Solving Queries Jobs - Page 17

WFH only if you meet requirements 1 yr CS exp mandatory Core i5 (7th Gen +), GB Ram Webcam + noise cancellation headset 20 mbps internet + UPS mand EDR installed + SHL system check Report Salary -24500 ctc Great Comms required in English and hindi

Job description Hiring for Voice Bpo UG freshers can apply International & Domestic Voice Non voice max-28k Immediate joiners only 5 days work 2 week off Cab available Call Lavanya-9611701014

Are you passionate about sales and customer engagement? We're hiring Customer Relationship Executives for Inside Sales (office-based) and Field Sales roles across two leading companies in the Travel and Formwork (Construction) industries. Location: Yelahanka, Bengaluru Industries: Travel & Tourism | Construction & Formwork Responsibilities: Handle customer inquiries, follow-ups, telemarketer and telephonic interactions (Inside Sales). Conduct client visits and meetings to promote services (Field Sales). Promote company products and services to potential customers. Maintain and update lead data in CRM systems. Coordinate with internal teams to ensure smooth operations and customer satisfaction. Achieve assigned sales targets and deliver excellent customer service. Excellent communication skills in English, Kannada and local languages. Immediate Joiners Wanted! Inside Sales (Female) 4 Positions Field Sales (Male) 8 Positions Send your CV on WhatsApp to 63632 48429 91135 97141

Are you passionate about sales and customer engagement? We're hiring Customer Relationship Executives for Inside Sales (office-based) and Field Sales roles across two leading companies in the Travel and Formwork (Construction) industries. Location: Yelahanka, Bengaluru Industries: Travel & Tourism | Construction & Formwork Responsibilities: Handle customer inquiries, follow-ups, telemarketer and telephonic interactions (Inside Sales). Conduct client visits and meetings to promote services (Field Sales). Promote company products and services to potential customers. Maintain and update lead data in CRM systems. Coordinate with internal teams to ensure smooth operations and customer satisfaction. Achieve assigned sales targets and deliver excellent customer service. Excellent communication skills in English, Kannada and local languages. Immediate Joiners Wanted! Inside Sales (Female) 4 Positions Field Sales (Male) 8 Positions Send your CV on WhatsApp to 63632 48429 91135 97141

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location-Lucknow HIRING FROM CUSTOMER SERVICE EXECUTIVE PROFILE FOR LUCKNOW LOCATION. Company is hiring enthusiastic and skilled individuals for multiple customer service roles at our Lucknow location. We are looking for graduates with excellent English communication skills who are ready to build a rewarding career in the BPO industry. Open Positions: 1.Customer Support Executive Eligibility Criteria: Excellent communication skills in English. Graduation is mandatory. Freshers and experienced candidates (minimum 6 months preferred) are welcome to apply. Salary: 14,500 to 18,500 CTC per month (based on experience). Why Join Us? Opportunity to work for a premium client. Excellent growth opportunities Competitive salary and benefits Vibrant work culture Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 OR Contact Person: Vahida Khan (HR Executive) Mobile: 9956739953 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Hiring for Banking operations Executive -Graduate and Undergraduate Exp. AML /KYC experience mandatory Salary - 28K Inhand + incentives 5 days working with any 2 week off One way cab facility available "Immediate joiners" HR Sangeeta 7693928266 Required Candidate profile Candidate must have experience in KYC/AML Excellent written and verbal communication HSC / Graduate both can apply with AML /KYC experience

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) – Ensure timely responses across email, chat, and social media. Quality Score – Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Intrested Candidates can share their resumes on 9599754185 / 9155392395

Handling escalated tickets , Customer Support team Be a POC for all ongoing mass failures , critical escalations,Maintaining all Team-related KPIs, Min 2yrs exp in Technical support, For more details- 8530014622/janvi.urbanecorps21@gmail.com

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs . Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Locations Commerzone Chennai

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs . Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Locations Commerzone Chennai

Designation: Customer Care: Health Company Name: Go Digit General Insurance Pvt Ltd Process: Inbound Customer Care. Working Hours: 9.5 hrs (Including 1 hour break) Working Days: 6 days working rotational shift & 1 rotational off Below is the job description of the role: - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. - Building lasting relationships with clients and other call centre team members based on trust and reliability. - Utilizing software, databases, scripts, and tools appropriately. - Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. - Taking part in training and other learning opportunities to expand knowledge of company and position. - Adhering to all company policies and procedures. Looking for candidates who have - - Excellent Verbal and Written communication Skills. - Hindi is mandate. - Preferable experience in Voice Process - Willing to work in rotational shift.

Join our dynamic and growing team as a Hybrid Customer Support Specialist at RechargeMojo (Rcube Planet Private Limited) . We are committed to providing exceptional support to our customers and ensuring their satisfaction with our products and services. If you are a proactive problem solver with excellent communication skills, we want you on our team. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer interactions through calls, chats, and emails. Provide timely and accurate responses to customer inquiries and issues. Problem Resolution: Identify and troubleshoot customer issues effectively, providing clear and concise solutions. Escalate complex issues to higher-level support when necessary. Product Knowledge: Maintain an in-depth understanding of our products and services to offer informed assistance to customers. Continuously update knowledge base with new information. Customer Education: Educate customers on product usage, features, and benefits to enhance their overall experience. Provide step-by-step guidance as needed. Documentation: Accurately document customer interactions and resolutions in our CRM system. Ensure all customer records are up-to-date and complete. Feedback and Improvement: Collect customer feedback and share insights with the team to drive continuous improvement in our products and support processes. Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience. Participate in team meetings and training sessions. Qualifications: Experience: Previous experience in customer support or a related field is preferred. Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically. Technical Proficiency: Familiarity with customer support software, CRM systems, and basic troubleshooting techniques. Problem-Solving: Strong problem-solving skills with a customer-centric approach. Ability to remain calm and professional under pressure. Time Management: Effective time management skills with the ability to handle multiple tasks simultaneously. Adaptability: Ability to adapt to changing customer needs and business requirements. Work Environment: A quiet and dedicated workspace with a reliable internet connection during remote work days. Benefits: Competitive salary Flexible working hours Hybrid work environment (remote+office) Ongoing training and professional development Opportunities for career growth and advancement How to Apply: If you are passionate about helping customers and thrive in a hybrid work environment, we would love to hear from you. Please submit your resume outlining your relevant experience and why you would be a great fit for our team. RechargeMojo (Rcube Planet Private Limited) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

Job description HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Gurgaon. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Location - Gurgaon (Sector 18) Week Off -One Day Rotational Off Mode Of Interview -Walk-in Interview. Qualification - Only Graduate can apply Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduates can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & for boys - any 9 hours rotational shift. Candidates should be comfortable with work from office. Salary - For Freshers / Experience - 23K CTC To 25K CTC ( Depends upon the experience and interview) Performance based incentives will be there. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number - Alok Srivastava - 9792779366 Regards, Alok Srivastava Senior HR Specialist Recoup Info. #gurgaon#gurgaonjobs#jobs2025#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Tamil + Hindi (2 are Mandate) *PC or laptop with internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or Laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits PF & ESI Overtime Allowance Night Shift Allowance

Hiring Telecaller for Fresher & Exp. -Department: Customer support - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Walk-in Interview only Connect with HR Team- Ms. Anuradha - 7679791688 Required Candidate profile Qualification: Any Graduate Candidate needs to be well versed in Hindi and English On roll at ICICI Immediate joining 5 Day working, Rotational Week Offs Pay: 12K for fresher & 18K for experienced

Customer Executive for E-commerce Website: As a Customer Executive for our e-commerce platform, you will be the frontline representative ensuring a seamless and positive experience for our customers. Your responsibilities include addressing customer inquiries, resolving issues, and providing information about products and services. You will also play a crucial role in processing orders, managing returns, and collaborating with other teams to enhance overall customer satisfaction. Excellent communication skills, empathy, and a customer-centric approach are key to excelling in this role. Join us in delivering exceptional service and building lasting relationships with our valued customers. Your Specific Responsibilities will include, but are not limited to the following: 1. Customer Support: - Respond promptly to customer inquiries via various communication channels. 2. Order Processing: - Efficiently manage and process customer orders, ensuring accuracy and timeliness. 3. Issue Resolution: - Resolve customer concerns and problems related to orders, payments, and products. 4. Product Knowledge: - Stay informed about product details to provide accurate information and recommendations. 5. Returns and Refunds: - Handle returns and guide customers through the refund process. 6. Communication: - Proactively update customers on order status, promotions, and relevant information. 7. Documentation: - Maintain accurate records of customer interactions and feedback. 8. Cross-functional Collaboration: - Collaborate with other teams to address customer needs and improve processes. 9. Customer Education: - Assist customers in navigating the website and using available features. 10. Feedback Collection: - Gather customer feedback to contribute to service improvements and product development. The candidate should possess the following behavioral traits: 1. Communication Skills: - Clear and effective communication to address customer inquiries and concerns. 2. Empathy: - Ability to understand and empathize with customers, ensuring a positive experience. 3. Problem-solving: - Quick and effective resolution of customer issues and concerns. 4. Patience: - Patience in handling challenging customer situations and providing support. 5. Proactive: - Proactively communicating updates to customers and anticipating their needs.

Urgent Opening for Education Counsellor / Academic Counsellor Salary: 20,000 To 40,000CTC Performing counselling for interested candidates by making outbound calls. For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Baner,Pune To schedule your interview send your CV through WhatsApp (number mentioned below) Mangesh::9620273109 Perks and benefits Performance Bonus and growth opportunities.

Urgent Opening for Education Counsellor Salary:20,000 To 36,000CTC Performing counselling for interested candidates by making outbound calls. For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Baner To schedule your interview send your CV through WhatsApp (number mentioned below) HR Dhanashri :- 7796426785 Perks and benefits Performance Bonus and growth opportunities.

The ideal candidate for this position should have experience in sales and client coordination. You will be responsible for handling sales independently and ensuring timely delivery of products. Basic knowledge in Tally is required along with experience in sharing quotations, Performa Invoices, resolving queries, and managing overdue reminders. Tracking dispatches and orders will also be part of your responsibilities. Strong communication skills, both verbal and written, are essential, along with proficiency in Excel. As for qualifications, a bachelor's degree or equivalent experience is required. You should have at least 4 years of experience in a sales coordinator role. Being well-organized with a knack for problem-solving is crucial for success in this position. The salary offered for this role is 3.6 LPA. If you meet the above requirements and are interested in this opportunity, please share your resume with Khushboo at Hr@Banacooverseas.net or contact 9971398651.,

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 4LPA to 6LPA Rotational Shift with 5 Working Days Call / WhatsApp- 7290845078, 8882138273, 9147047908

Top MNC BPS is hiring for the Premium Voice Blended and Chat Process. Candidate Must be excellent in English Communication. CTC- 3.60LPA - 6LPA Rotational Shift 5 working Days + Cab + Bonus Call / WhatsApp- 9147047911, 9147047910, 9007152957,

Opening for MNC's Company 24/7 RO 2 RO Wkoff Location- Thane, Navi Mumbai, Mumbai HSC-Graduate fresher and Exp both will do Salary :- Upto 40k Interested Candidates Contact via (sakshi@careerguideline.com) or WhatsApp ( 8976570074 / )

Hi Career Seekers, We Are Hiring! Customer Support Executives Noida & Gurugram (NCR) Join a leading multinational BPO and kickstart or elevate your career in the customer support industry! Location: Noida & Gurugram (NCR) Salary: Noida: 2.5 3.0 LPA Gurugram: 2.5 3.5 LPA Shifts: Rotational / Day Shifts (as per process requirement) Mode: Work from Office Note- We are also hiring for Work from home opportunities anyone, who is interested for Remote options can also appluy / connect @9214101672 (Nishee) Roles & Responsibilities: Handle inbound/outbound customer calls or chats professionally Provide accurate and timely information, support, or resolution to customer queries Maintain positive customer relationships through excellent service Document all interactions in the system accurately Collaborate with internal teams to escalate and resolve issues Ensure adherence to process and quality standards What We Offer: 5 Days working module Training and career growth opportunities in a global environment Friendly and diverse team culture Weekly offs and leave policy as per company standards Apply Now! Interested candidates can apply/call- 9214101672 (Nishee) #wfh #bpojobs #customerservice #jobs2025 #wfh #remoteoptions #workfromhome #bpovoice #customerhandling #noidajobs #gurugramjobs #delhijobs #rotationalshifts #hiring #hiringalert #hiringnow

Title : Customer Support Representative (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm 12 pm IST) Job Summary: The International Process Customer Service Representative (CSR) - Work from Home position involves managing customer inquiries, issues, and providing information for clients located in different countries. This remote role requires excellent communication skills, cultural sensitivity, and the ability to manage tasks efficiently in a home-based environment. Key Responsibilities: 1. Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries from an international customer base. Provide accurate and timely information to customers regarding products, services, and policies. Resolve customer issues and complaints with a high degree of professionalism and efficiency. 2. Problem Solving: Analyze customer issues and provide appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary. 3. Documentation: Maintain detailed and accurate records of customer interactions and transactions. Update customer information in the company database as required. 4. Quality Assurance: Ensure adherence to company policies, procedures, and service level agreements (SLAs). Participate in training sessions and team meetings to stay updated on product knowledge and customer service techniques. 5. Communication: Communicate effectively with customers from diverse cultural backgrounds. Collaborate with team members and other departments to enhance the customer experience. 6. Performance Metrics: Achieve and maintain performance metrics such as call handling time, customer satisfaction scores, and resolution rates. Continuously improve personal performance through feedback and self- assessment. Qualifications : • Education: High school diploma or equivalent; Bachelors degree preferred. • Experience: Previous experience in customer service, preferably in a BPO or call center environment. Skills: Excellent verbal and written communication skills in English (additional language skills are a plus). Strong problem-solving abilities and attention to detail. Proficiency in using customer service software, databases, and tools. Ability to work independently in a remote environment. Flexibility to work in shifts, including nights, weekends, and holidays if required. Technical Requirements: • Reliable high-speed internet connection(with static IP). • A dedicated, quiet, and distraction-free workspace at home. • Desktop / Laptop with a minimum of [i5 processor & 8 GB Ram]. • Headset with microphone for clear communication. Personal Attributes: • Empathy and patience in dealing with customers. • Strong work ethic and a commitment to providing excellent customer service. • Team player with a positive attitude.