Service & Support AI Product Manager LSEG (London Stock Exchange Group)

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the Service & Support AI Product Manager at LSEG, you will be responsible for the end-to-end management of the Question Answer Service and AI Assistant products used in Operations globally. Your role will involve identifying and championing AI service and support use cases to transform customer service. You will lead a team of Knowledge Management specialists to craft and curate self-serve content in collaboration with partners. **Key Responsibilities:** - Define and own the product vision, strategy & implementation plan - Lead a team of Knowledge Management specialists to establish clear purpose and goals - Manage the entire product lifecycle from ideation to continuous improvement - Ide...

Posted 2 weeks ago

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Service Designer Barclays

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Service Designer at Barclays, you will play a crucial role in driving innovation and excellence in the digital landscape. Your primary focus will be on analyzing the current state and designing end-to-end service journeys, encompassing people, processes, and technology. **Key Responsibilities:** - **Analysis:** - Capture and document current-state processes, identifying inefficiencies, pain points, redundancies, and control gaps. - Evaluate opportunities to integrate AI, machine learning, and advanced analytics into business banking journeys. - Collaborate with data science and innovation teams to develop and pilot AI use cases for predictive servicing, intelligent routing, and fraud de...

Posted 1 month ago

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Senior Specialist Manufacturing Automation MSD

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You will be playing a crucial role in advancing Digital Shop Floor technologies, collaboration, and leadership across the organization, with a specific focus on automation systems used in vaccine, biologics, and small molecule manufacturing processes worldwide. Your responsibilities will include providing technical guidance globally, leading sub teams, implementing proof of concepts, and consulting on various solutions. Additionally, you will support site operational teams in overcoming day-to-day challenges related to lifecycle management. Collaboration with business stakeholders, IT technical staff, and other engineering groups will be essential to ensure high operational efficiency of key...

Posted 2 months ago

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Service Designer Barclays

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

Join us as a Service Designer at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. Your focus will be on analyzing the people, processes, and technology to design the end-to-end journey of a service. As a successful Service Designer, you will have experience in the following areas: Analysis: - Capture and document current-state processes across key functions while identifying inefficiencies, pain points, redundancies, and control gaps. - Identify opportunities to embed AI, machine learning, and advanced analytics ...

Posted 3 months ago

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Solutions Delivery Analyst Wipro

1.0 - 3.0 years

3 - 5 Lacs

Noida

Work from Office

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case ty...

Posted 5 months ago

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