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5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Service Designer at Barclays, you will play a crucial role in driving innovation and excellence in the digital landscape. Your primary focus will be on analyzing the current state and designing end-to-end service journeys, encompassing people, processes, and technology. **Key Responsibilities:** - **Analysis:** - Capture and document current-state processes, identifying inefficiencies, pain points, redundancies, and control gaps. - Evaluate opportunities to integrate AI, machine learning, and advanced analytics into business banking journeys. - Collaborate with data science and innovation teams to develop and pilot AI use cases for predictive servicing, intelligent routing, and fraud de...
Posted 20 hours ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
You will be playing a crucial role in advancing Digital Shop Floor technologies, collaboration, and leadership across the organization, with a specific focus on automation systems used in vaccine, biologics, and small molecule manufacturing processes worldwide. Your responsibilities will include providing technical guidance globally, leading sub teams, implementing proof of concepts, and consulting on various solutions. Additionally, you will support site operational teams in overcoming day-to-day challenges related to lifecycle management. Collaboration with business stakeholders, IT technical staff, and other engineering groups will be essential to ensure high operational efficiency of key...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
Join us as a Service Designer at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. Your focus will be on analyzing the people, processes, and technology to design the end-to-end journey of a service. As a successful Service Designer, you will have experience in the following areas: Analysis: - Capture and document current-state processes across key functions while identifying inefficiencies, pain points, redundancies, and control gaps. - Identify opportunities to embed AI, machine learning, and advanced analytics ...
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Noida
Work from Office
Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case ty...
Posted 3 months ago
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