2 Solution Promotion Jobs

The mission is to develop AL business by opportunity management in the framework of a Marketing & Sales Plan and to protect AL customer base against technological and competitor threats. Business Developers are assigned one or several specific market segments and a geographical territory and work in close coordination with the sales teams. Ensures market visibility and manages development pipeline through industrial contacts in his/her market to get knowledge about customer processes. Works with the sales teams on joint account and prospection planning according to the business development objectives for the assigned markets. Leads prospection initiatives to detect new opportunities, manages opportunity detection and qualification by supporting sales actions in defining priorities. Promotes selected AL solutions to potential and existing customers, is responsible for proposing value-added technical solutions to selected customers. Develops and leverages relationships at both a business and technical level within customer organizations. Conducts with sales teams the opportunity development, elaborates technical offers, coordinates trials, start-up & customer trainings. Participates in offer, contract reviews and contract signature negotiations. Defends AL customer base against competitor attacks through technical know-how transfer, identifies competitors" threat through SWOT analysis. Ensures miscellaneous tasks to boost sales such as trade shows, conferences, sectoral networking, and other marketing events. Acts as a flag holder in his/her domain(s) of applications to share knowledge, best practices, and processes to advance the sales applications in the related market(s). Education: Bachelors in Engineering/ Diploma in Engineering Experience: preferably chemical, mechanical, or electrical engineering departments from reputable institutions Experience: 2 to 5 years of relevant experience in value-added industrial sales or manufacturing Location: Delhi NCR Qualifications: Acquired knowledge of industrial processes Capability in economical understanding of the industry Creating clear written communication in a logical manner Oral expressing of ideas in a clear succinct and transparent manner At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.,

We are seeking a proactive and results-oriented Customer Success Manager to lead and maintain ongoing client relationships for recurring digital and non-digital services. This pivotal role involves ensuring exceptional delivery of internal commitments, achieving desired customer outcomes, and driving additional value from our extensive solution portfolio. You will be instrumental in guiding clients through the Adopt, Expand, and Renew lifecycle stages, with a strong focus on retention and growth. Activities & Areas of Responsibility Serve as the primary point of accountability for assigned clients for both Digital and non-digital recurring services. Advise and develop client vision, clearly define desired business outcomes, and create a success plan. Be in charge of renewal & limit churn rate. Identify possible pull-through opportunities (renewal, cross-sell, and upsell) with Service Bureau experts (CSH). Provide regular customer updates, data insights, performance / issue trends (e.g., QBRs). Build out and track standard Customer Health Score Metrics. Build, maintain, and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption. Ensure data quality of information captured in the contract for smooth execution and renewal. Ensure in particular that the entitled Installed Base is 100% attached to contract, at contract start or renewal, and during contract lifecycle. Provide a feedback loop on potential offer improvements, based on customer adoption & direct input. Identify users of SE Digital services offers & secure customer satisfaction. Drive usage and help accelerate customer value for each product/service. Ensure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order). Share and implement best practices to drive up realization of outcomes. Main Interactions Sales closes the deal and hands off to Customer Success in the LAND phase. FS (Field Services), IoT integration Manager, and CSH (Customer Success Hub) support in the Set-up and Onboarding in the ADOPT phase. Sales receives the opportunities detected by CSH and CSMs in the EXPAND phase. Sales supports in the RENEW stage depending on customer needs and complexity. Key Performance Indicators (KPIs) Renewal Rate / Customer churn rate NSS (>90%) Product adoption rate Customer health score / Net Promoter Score (NPS) Upsell and cross-sell / Referrals / Conversion rate or trials Qualifications Bachelor of Engineering degree preferred. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding, and a proven track record of generating or leading related opportunities. Proficient computer experience in Microsoft Office Products + Salesforce. High commitment to the company's vision and values. Excellent analytical skills and attention to detail. Excellent communication skills both verbal and written. Effective working in team environment. Customer-oriented, Nurturing, Farmer Characteristics. Deep passion for making others successful. Dynamic & entrepreneur