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Director, Customer Support (ERP-Application Support) Icertis

3.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

As a leader in the field of application support, you will play a crucial role in defining and executing the support strategy that aligns with the business goals. Your responsibilities will include leading and mentoring a global team of support engineers and managers, establishing KPIs and SLAs to measure and enhance support performance, and defining strategies and processes with Icertis solution partners. Your focus will be on building strong customer relationships based on trust and professionalism. With excellent management skills, you will be responsible for driving support, adoption, and value realization for global customers of enterprise products. In order to ensure operational excelle...

Posted 1 month ago

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