2191 Software Troubleshooting Jobs - Page 40

Key Responsibilities: Provide first-level support for hardware, software, and networking issues via phone, email, or in-person. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, permissions, and access control in systems such as Active Directory and Office 365. Perform system updates, patches, and security configurations. Respond to service requests and resolve technical issues in a timely manner. Maintain inventory of IT assets and ensure proper documentation. Assist in the setup of new devices, onboarding, and offboarding of employees. Monitor system performance and implement solutions to ensure availability and reliability. Support video conferencing and telecommunication systems. Work with vendors and third-party service providers for issue resolution and procurement. Ensure compliance with company IT policies, security guidelines, and data protection protocols. Qualifications and Skills: Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field. Proven experience (1–2 years) in IT support or helpdesk roles. Strong knowledge of Windows and Mac operating systems, networking protocols, and remote support tools. Hands-on experience with Microsoft 365, Active Directory, basic server maintenance, and antivirus tools. Familiarity with basic scripting and automation is a plus. Excellent troubleshooting, problem-solving, and communication skills. Ability to work independently and handle multiple support requests. Interest or experience in marketplace operations (Amazon, Flipkart, etc.) will be considered an added advantage. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: IT support or helpdesk roles: 1 year (Required) Work Location: In person

Contact Number - 7892006386 Responsibilities: Prepare and type discharge summaries based on doctors’ and clinicians’ notes. Ensure accurate transcription of medical terminology and patient information. Cross-verify reports for consistency and correctness before submission. Maintain confidentiality and secure handling of patient data at all times. Coordinate with clinical staff to clarify unclear or missing information. Update and manage documentation using EMR systems and MS Word. Ensure timely completion of all discharge summaries within set deadlines. Requirements: ✅ Minimum 1 year of experience in a hospital setting is mandatory. ✅ Proficiency in medical terminology and clinical documentation. ✅ Fast and accurate typing skills (minimum typing speed preferred). ✅ Basic computer knowledge including MS Word ; familiarity with Electronic Medical Records (EMR) systems is a plus. ✅ Strong attention to detail , ability to manage time efficiently, and work under pressure. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Experience: Microsoft Office: 4 years (Preferred) total work: 4 years (Preferred) Language: English (Preferred)

Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi. Job Description # Receive customers call and solve Queries. # Solve The User Issues Over Mail / Telephone / Online. # Provide support & training remotely / telephonen / Online. # Client Satisfaction Oriented. # Excellent verbal and written communications skills in Marathi & Hindi is must. # Troubleshoot Customer Application Software Issues And Follow Ups Till Completion. # Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries. # Should master in Excel, Word & Power Point Presentation. # Generate leads that develop into new customers. # Answering customers' questions on the Services / Products. # Manage inbound/ outbound customer calls in a timely manner. # Demonstrating and presenting products / services. # Self-Motivated, With Strong Ability To Work Both Independently And With The Team. # Analytical And Problem-Solving Skills & Willing to work extra hours. # Maintain Log sheet in given format of all cases handled on day basis. # Should have experience in End User Support & Strong knowledge in troubleshooting. # Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training. Support Measurement Metrics # No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month. # No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Shift: Day shift Work Location: In person

Job Description– (IT Executive) Job Responsibilities Overseeing and maintaining IT infrastructure, including servers, networks, hardware, and software, ensuring smooth operation and optimal performance. Implementing and maintaining data security measures Staying up-to-date with the latest technology trends, evaluating new technologies, and recommending appropriate solutions. Required and Desired Skills & Experience - Educational Qualifications: Hold a graduate degree in Computer /IT or any other Technical certification in related field - Experience: 3 to 5 Years - Technical Skills: Good knowledge of computer hardware, networking, software, applications. Good knowledge of Mobile devices troubleshooting. Good knowledge of management information system, inventory management. Excellent communication, presentation and interpersonal skills. Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload. - Soft Skills: Good Communication Skills, problem-solving, critical thinking. Adaptability, must have Leadership qualities. email address : [email protected] Job Type: Full-time Pay: ₹10,798.46 - ₹40,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Shift: Day shift Work Location: In person

Job Title: PLC Programmer Company: Sri Sai Electroplating Automation Pvt Ltd Location: Korattur, Ambattur, Chennai Experience: 2 to 5 Years Job Type: Full-time Industry: Electroplating / Industrial Automation / Manufacturing Walk-in Interview Details Date: 7th & 8th July 2025 Time: 11:00 AM – 5:00 PM Venue: Sri Sai Electroplating Automation Pvt Ltd, Korattur, Chennai. Job Description We are hiring a PLC Programmer to design and automate industrial electroplating systems. You will work on PLC programming (Siemens/Allen Bradley), SCADA/HMI, electrical panel design, and cost estimation . Key Responsibilities Program and troubleshoot PLCs (Siemens, Delta, Allen Bradley) . Design electrical panels using AutoCAD/EPLAN . Prepare BOM (Bill of Materials) and cost estimates. Support installation and commissioning at client sites. Skills Required ✔ PLC Programming (Siemens preferred) ✔ SCADA/HMI Development ✔ Electrical Circuit Design (AutoCAD/EPLAN) ✔ Cost Estimation & Vendor Coordination ✔ Knowledge of Electroplating Plants (Bonus) Qualifications Diploma/BE in Electrical/Electronics/Instrumentation . 2-5 years in industrial automation (electroplating experience preferred). Willing to travel for projects Job Types: Full-time, Permanent Pay: ₹8,579.34 - ₹38,125.35 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund Schedule: Day shift Work Location: In person

Job Title: Customer Support Executive (Product Customer Service) Job Location: Chennai, Tamil Nadu Job Type: Full-time Educational Qualifications: B. E or B. Tech (any discipline) / MCA or M.Sc. (CS) Key Competencies and Skills: Provide support for software applications and assist in troubleshooting customer system issues Manage support tickets from start to resolution and closure, coordinating with the end user/customer. Address customer queries regarding product functionality. Participate in software implementations and upgrades at customer facilities as necessary. Be part of a 24x7 support team and on-call duty Key Responsibilities: A degree in Computer Science or related field 3+ years relevant work experience in supporting software applications, including at least 2 years working in a container terminal, shipping, or logistics domain. Strong analytical and technical troubleshooting skills across various applications and technologies. Detail-oriented, self-motivated, and assertive communicator. Excellent written and verbal communication skills in English. Inherent customer service and technical support aptitude. Ability to work extended hours on demand. Teamwork skills, especially with SMEs within the team. Flexibility to work in shifts based on business requirements. Strong time management, and organizational abilities. Job Type: Full-time Experience: total work: 3 years (Required) Work Location: In person

We are looking for a skilled and customer-focused Presales to join our IT team. The ideal candidate will be responsible for providing first level technical support to clients, conducting site visits, preparing BOQ, and offering tailored solutions for ELV systems. This role involves understanding customer requirements, resolving technical issues related to hardware, software, and networks, and ensuring a high level of customer satisfaction. Key Responsibilities: Act as the technical point of contact for ELV system inquiries during the presales phase. Understand client requirements and develop appropriate solutions aligned with their needs. Conduct site surveys and assessments to gather technical requirements and constraints. Prepare detailed technical proposals, BOQs, drawings, and solution presentations. Collaborate with sales and engineering teams to ensure seamless project handover. Provide first level troubleshooting and technical support for hardware, software, and networking issues. Stay updated with the latest technologies and products in the ELV domain (CCTV, Access Control, Public Address, Structured Cabling, etc.). Ensure customer satisfaction by delivering timely and accurate technical support and guidance Job Type: Full-time Pay: ₹216,000.00 - ₹300,000.00 per year Schedule: Day shift Monday to Friday Language: English (Preferred) Work Location: In person

We are looking for an experienced Senior Architect with strong expertise in .NET, Microsoft Azure, and SQL Server to lead the design and development of robust, scalable, and maintainable solutions. This role requires strong stakeholder management, solution design, and leadership skills to guide teams through complex projects, including re-architecting existing systems or designing new ones from scratch. Primary Responsibilities Manage relationships and communications with stakeholders, ensuring alignment on goals, priorities, and deliverables. Architect solutions to meet functional and non-functional requirements, including re-architecting existing systems or designing entirely new solutions as needed. Drive the technology roadmap, ensuring it aligns with business strategy and future growth. Provide troubleshooting expertise on complex technical issues across systems and integrations. Conduct regular meetings with vendors to evaluate and manage external solutions and partnerships. Maintain, guide, and mentor the development team to ensure high-quality deliverables. Lead weekly face-to-face meetings with the SSE (Senior Software Engineer) team to ensure alignment, address blockers, and drive progress. Technical SkillsMandatory: .NET (strong design and coding understanding for architectural oversight) Microsoft Azure (architecture, services, deployments) SQL Server (data modeling, optimization, design) Optional/Nice to Have: Python Slack integrations or workflow automations Requirements Proven experience in software architecture, including designing and implementing large-scale solutions. Ability to assess existing systems and recommend/implement re-architecture strategies. Experience with Azure architecture best practices and designing cloud-native solutions. Strong problem-solving and troubleshooting skills across application, data, and infrastructure layers. Excellent communication and stakeholder management skills. Demonstrated experience leading and mentoring development teams. Ability to manage vendor relationships effectively. Preferred Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Azure Architect certification or equivalent experience. Experience with agile methodologies and tools. Job Type: Contractual / Temporary Contract length: 06 months Pay: ₹928,696.43 - ₹2,561,306.44 per year Schedule: Day shift Experience: total work: 8 years (Required) Work Location: In person

Job Title: Microsoft 365 Administrator (L2 Support) Location: Mumbai Experience: 1–3 years Reporting To: IT Infrastructure Manager / Head of IT Role Overview: We are seeking a proactive and detail-oriented Microsoft 365 Administrator (L2 Support) to join our IT infrastructure team. The ideal candidate will manage day-to-day administration, user support, and operational troubleshooting across Microsoft 365 services including Exchange Online, Microsoft Entra ID (Azure Active Directory), Microsoft Intune, and Teams. This role focuses on hands-on administration, user management, compliance tasks, and second-level support for escalated issues, ensuring the security, reliability, and efficiency of our Microsoft 365 environment. Key Responsibilities: Microsoft 365 Administration Manage user accounts, mailboxes, shared mailboxes, distribution lists, and licenses Perform mailbox permissions, retention policies, and message tracing Monitor and support services like Teams, OneDrive, and SharePoint Execute basic PowerShell scripts for user management and bulk operations Reset passwords, manage user permissions, and troubleshoot access issues Entra ID (Azure Active Directory) Create and manage users and groups Enforce and support Multi-Factor Authentication (MFA) Configure Conditional Access policies under guidance Assist with integration of enterprise applications Microsoft Intune Device Management Enroll and manage Windows devices to ensure compliance Support configuration profiles and compliance policies Help deploy applications (Win32, MSI) via Intune Troubleshoot device enrollment and compliance issues Security & Compliance Apply Data Loss Prevention (DLP) policies Support audits and generate compliance reports Help monitor and respond to security alerts User Support & Collaboration Provide L2-level support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) Resolve escalated user issues from the helpdesk team Coordinate with vendors or Microsoft Support for unresolved incidents Required Skills & Qualifications: 1–3 years of experience in Microsoft 365 administration and support Working knowledge of Exchange Online, Entra ID/Azure AD, and Intune Experience with PowerShell for basic scripting and admin tasks Understanding of MFA, Conditional Access, and identity management Strong troubleshooting skills and user-focused approach Good written and verbal communication skills Preferred Certifications (not mandatory): Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Enterprise Administrator Associate Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹550,000.00 per year Schedule: Day shift Ability to commute/relocate: Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: L2 M365 Administrator: 1 year (Required) Work Location: In person Speak with the employer +91 8104699036

Arcitech Navi Mumbai, Maharashtra, India On-site Internship 0-1 Year experience required ₹7 - 10K Per Year Posted 27 days ago About Company Arcitech AI, located in Mumbai's bustling Lower Parel, is a trailblazer in software and IT, specializing in software development, AI, mobile apps, and integrative solutions. Committed to excellence and innovation, Arcitech AI offers incredible growth opportunities for team members. Enjoy unique perks like weekends off and a provident fund. Our vibrant culture is friendly and cooperative, fostering a dynamic work environment that inspires creativity and forward-thinking. Join us to shape the future of technology. A-806, 2nd floor, Trade Link, Kamala Mills, Lower Parel, Mumbai, Maharashtra 400013, India Role Overview This React Developer Internship at Arcitech AI is a crucial position that plays a key role in the company's advancements in software development and AI technology. The successful candidate will have the opportunity to work on cutting-edge projects and contribute to the growth and success of Arcitech AI. This role presents unique challenges and opportunities for professional development in a dynamic and innovative industry. Responsibilities Develop and implement front-end components using React Work with APIs and state management to enhance user experience Utilize Redux, Hooks, Virtual DOM, and Context API for efficient application development Collaborate with the team to troubleshoot and optimize code Stay updated on industry trends and best practices in React development Qualifications Bachelor's degree in Computer Science or related field 0 to 1 years of experience in React development Skills Proficiency in React, APIs, State Management, Redux, Hooks, Virtual DOM, and Context API Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities Other Details This internship is based in Navi Mumbai, Maharashtra, India. Arcitech AI offers a friendly and cooperative company culture that fosters creativity and innovation. Enjoy unique benefits like weekends off and a provident fund. This role provides opportunities for professional growth and a competitive benefits package. Compensation Salary Range: 7000 to 10000 INR, with room for negotiation.

Job Title : Application Server & IIS Administrator (Mid-Level) – with Basic Computer Knowledge Job Summary : We are looking for a hands-on Windows Server and IIS Administrator to manage the monitoring and performance tuning of Microsoft stack web applications. The ideal candidate should have a strong foundation in Windows operating systems, basic understanding of application servers, and the ability to monitor and support IIS-hosted applications. The role requires close collaboration with development and infrastructure teams to ensure application health, availability, and responsiveness. Key Responsibilities : Performance & Monitoring Monitor IIS web server and hosted application performance. Set up and maintain application health checks, uptime monitoring, and threshold alerts. Perform basic troubleshooting of Windows application issues. Monitor and analyze API performance and availability. Generate and share performance reports with stakeholders. Assist in identifying and escalating root cause of recurring performance issues. Required Skills & Experience : Minimum 1 year of experience in Windows application and server monitoring. Basic knowledge of Windows OS , IIS (Internet Information Services) , and application hosting. Understanding of monitoring tools like Performance Monitor , Event Viewer , or third-party solutions (e.g., Site24x7, Nagios, SolarWinds, or similar). Ability to troubleshoot application issues related to memory, CPU usage, or service unavailability. Strong communication and documentation skills Job Types: Full-time, Permanent, Fresher Schedule: Day shift Work Location: In person

Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Informatica PowerCenter Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Data Platform Architect, you will be responsible for architecting the data platform blueprint and implementing the design, which includes various relevant components of the data platform. Your typical day will involve collaborating with Integration Architects and Data Architects to ensure that there is cohesive integration between systems and data models, thereby enhancing the overall functionality and efficiency of the data architecture. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure alignment with architectural standards. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and development opportunities for team members to enhance their skills. - Monitor project progress and implement necessary adjustments to meet deadlines. - Familiarity with database management systems and SQL. - Ability to troubleshoot and resolve application issues efficiently. Professional & Technical Skills: - Must To Have Skills: Proficiency in Informatica PowerCenter. - Strong understanding of data integration techniques and best practices. - Experience with data modeling and database design. - Familiarity with cloud data platforms and services. - Ability to troubleshoot and optimize data workflows. - Strong understanding of ETL processes and data integration techniques. - Experience with data warehousing concepts and methodologies. Additional Information: - The candidate should have minimum 5 years of experience in Informatica PowerCenter. - This position is based at our Hyderabad office. - A 15 years full time education is required. 15 years full time education

Job requisition ID :: 85146 Date: Jul 3, 2025 Location: Pune Designation: Executive Entity: Deloitte Touche Tohmatsu India LLP Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The Team Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help you lead in the markets where you compete. Learn more about our Tax Practice. Job brief We are looking for a QA Tester to assess software quality through manual and functional testing. You will be responsible for testing software applications, finding, and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you. Ultimately, you will ensure that our products, applications, and systems work correctly. Responsibilities Review and analyze system specifications. Collaborate with team to develop effective test strategies, test plans, and requirement traceability matrices. Design and Execute test cases, analyze test results. Evaluate product code according to requirements and business specifications. Create logs to document testing phases and defects. Report test results and ensure that bugs are properly identified, tracked, documented, and fixed. Prepare and share test reports with management and team. Conduct post-release/ post-implementation testing. Work with cross-functional teams to ensure quality throughout the software development lifecycle. Requirements and skills Years of Experience: 0-2 years in IT Proven experience as a Quality Assurance Tester or similar role in Cloud applications Solid understanding of the software development process, including requirement gathering, analysis/design, development tools/technologies, release management/version control, contemporary testing methodologies and deployment management Working knowledge on SaaS and Cloud Experience in defect management, QA process, and methodology Experience working in fast paced Agile environments with working knowledge of Scrum principles and methodologies. Ability to document and troubleshoot errors. Working knowledge of test management software (e.g. ALM, JIRA, Azure DevOps) and SQL Excellent communication skills, written & speaking. Attention to detail. Analytical mind and problem-solving aptitude Strong organizational skills How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. Key job responsibilities Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments. Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues. Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling. Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services. Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues. Research, procure, vet and deploy new hardware and software solutions. A day in the life Windows/Mac/Linux OS deployment Providing remote tech support User hardware/software/peripheral support LAN troubleshooting and support Hardware procurement and asset management Creating and maintaining documentation The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers. Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you. As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

P2 C3 STS 6+ Years of experience Core Java 17, SpringBoot 3.x.x, SpringSecurity, Spring JDBC OAuth 2.0, JWT, REST APIs, PL/SQL, Kafka, IBM MQs GITLAB CI/CD, Dockers JUnits with Mockito or Powermock, JMeter Nice to have: Angular, Javascript Ability to lead other developers Design and develop scalable and resilient systems using Java to contribute to continual, iterative improvements for product teams Executes software solutions, design, development, and technical troubleshooting Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Java Spring boot Oracle/SQL Angular GITLAB CI/CD About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

About Company Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust. With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more. Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients. Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.’ Our Vision: To be the best-in-class in IT services in India and overseas. Our Mission: To provide customized services and solutions and be the No. 1 choice for all IT needs. Job Description Active Directory (AD), DNS, and DHCP Administration: Administer, manage, and maintain Active Directory (AD) infrastructure and perform routine maintenance. Ensure proper functioning and configuration of DNS and DHCP servers. Create, update, and manage user accounts and permissions in AD as needed. Infrastructure Management (Nutanix & VMware): Oversee and administer Nutanix and VMware virtualized infrastructure. Monitor and manage virtual machines, ensure high availability, and provide performance tuning. Server Creation & User ID Management: Create and provision new servers per departmental or user requests. Manage user accounts, create and assign user IDs as required by business needs. File Server Management: Manage file servers , configure, and apply access permissions to ensure secure data access for users and teams. MFA (PureID) Solution Management: Administer the PureID MFA solution for user authentication and security. Onboard new users to PureID and resolve any login or authentication-related issues. Backup Solution Management (Commvault): Administer and manage the Commvault backup solution to ensure the integrity and security of data backups. Manage Commvault Airgap for secondary backup copies to protect against ransomware and data corruption. Troubleshooting & Vendor Coordination: Troubleshoot hardware and software issues on Windows server environments . Collaborate with external vendors and OEMs to resolve hardware and software issues promptly. Vulnerability Remediation: Identify and remediate vulnerabilities in the server environment to maintain system security and compliance. Patch Management: Conduct monthly patch updates on laptops, desktops, and servers to ensure systems remain up-to-date and secure. System Performance & Tuning: Continuously monitor system performance and implement necessary adjustments to optimize efficiency and responsiveness. Windows Hardening and Security Best Practices: Apply advanced security hardening practices to both Windows servers and endpoints . Implement security protocols to mitigate threats and safeguard critical data. Privileged Access Management (PAM): Manage CYBERARK PAM service, ensuring server connectivity and maintaining role-based access for privileged accounts. Administer CYBERARK roles and safes , including license management. Endpoint and Server Antivirus Management: Oversee CrowdStrike antivirus solutions for both server and user endpoints. Create antivirus policies and manage exceptions such as USB/device exclusions . AD360 Plus and Reporting: Manage AD360 Plus for Active Directory audits and reports. Perform regular reviews and generate reports for file and server audits as required. SOC Alerts Management: Review, investigate, and take necessary actions based on SOC alerts for potential security incidents or performance issues. Department Service Open Positions 1 Skills Required Server Hardware Support, Vmware, Nutanix can be added advantage, HP/Dell Certification Experience 5 to 9 years Location Vidyavihar, Mumbai, Maharashtra, India;Worli, Mumbai, Maharashtra, India

Overview: We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users. Responsibilities: Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues. Respond to queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. Escalate unresolved issues to the next level of support. Maintain accurate records of issues and solutions within the ticketing system. Assist in setting up new user accounts and workstations. Follow up with users to ensure full resolution of issues. Provide support for remote users and mobile devices. Document internal procedures and contribute to knowledge base articles. Qualifications: Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong problem-solving and multitasking abilities. Essential skills: Preferred Qualifications: Experience with Active Directory and remote desktop tools.

Solution Architect Experience Required: 8+ years (with 3+ years in architecture/design) Job Summary We are seeking a skilled and experienced Solution Architect with a strong background in Python (back end) and React (front end) to lead the design and development of scalable, high-performance web applications. You will collaborate with cross-functional teams to define architectural standards, provide technical leadership, and ensure that solutions align with business goals and technology strategies. Key Responsibilities: Design end-to-end technical architecture for scalable and secure web applications using Python and React. Define and document architectural standards, guidelines, and best practices. Collaborate with product owners, business analysts, and developers to translate requirements into technical solutions. Make decisions on frameworks, libraries, APIs, and data structures that align with long-term technology strategy. Lead code reviews and provide mentorship to development teams. Evaluate and recommend tools, technologies, and processes to ensure the highest quality product platform. Work with DevOps teams to define CI/CD pipelines and infrastructure as code (IaC). Ensure applications are cloud-optimized and meet performance and security standards (preferably in AWS, Azure, or GCP). Troubleshoot complex issues across application stacks and lead resolution efforts. Stay current with industry trends and emerging technologies. Required Skills: 8+ years of software development experience with at least 3 years in a solution or enterprise architect role. Strong programming expertise in Python (FastAPI, Django, or Flask). Deep front-end experience with React.js including state management libraries (e.g., Redux, Zustand). Solid understanding of REST APIs, GraphQL, WebSockets. Proficiency with databases: both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis). Familiarity with containerization tools (Docker, Kubernetes). Experience with cloud platforms (AWS preferred, or Azure/GCP). Strong knowledge of security best practices in web application development. Experience with microservices, event-driven architecture, and API gateways. Preferred Qualifications: Experience in Agile/Scrum environments. Exposure to serverless frameworks (e.g., AWS Lambda). Working knowledge of CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI). Previous experience in SaaS, FinTech, EdTech, or healthcare is a plus. Excellent problem-solving skills and attention to detail. Strong communication and leadership abilities. Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Job Types: Full-time, Permanent Pay: Up to ₹2,700,000.00 per year Benefits: Food provided Health insurance Provident Fund Schedule: Monday to Friday UK shift Work Location: In person

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Revit - BIM Architect: Role Overview: With a diverse and talented platform of over 1000 designers worldwide, and thousands of projects designed every year for many Fortune500 firms, JLL’s ambition is to be the leader in design. As a company with a strong focus in technology, we are constantly bringing together the latest innovation to enable our clients to benefit from our design technology, from inception to completion for the best possible experience and outcome for their projects. With that in mind, we’re looking for a Revit Technician, who can work with our regional team to produce and deliver projects in BIM for our APAC design studios. If you have a background in industry working with BIM, and have a passion for error-free, high quality technical documentation, this can be a good opportunity to realize your ambition. Responsibilities: Provide technical support and mentoring as required to the project team. Produce detailed plans, sections, elevations, details, schedules and all required elements of design and construction documentation for office interior fit outs in Revit. Execute the design documentation with minimal to no supervision. Ensure company Revit drawing standards are properly implemented as required in all sets. Review and validate Revit models and drawings for accuracy, completeness, and adherence to project specifications. Provide mentoring to technicians on a regular basis and aid them as required. Manage and execute the design documentation in Revit with minimal to no supervision. Day-to-day project coordination efforts with the ability to prioritize deadlines. Work with project representatives regularly to meet overall project objectives. Strong knowledge in content creation and parametric properties of families. Troubleshoot and resolve complex technical issues related to Revit software, ensuring smooth workflow, and minimizing disruptions. Perform quality control checks on Revit models and drawings, ensuring consistency, accuracy, and adherence to project requirements. Assist in the training and onboarding of new team members, providing guidance on Revit software and project specific workflows. Work on projects from inception to completion with the project team members. Stay updated on the latest developments and trends in Revit software and related technologies and share knowledge and best practices with the team. Deliver medium to large-scale workplace projects. Experience: Qualified professional in Design, Architecture or related discipline or field with 5-10 years of experience in a BIM / Revit role working in medium to large scale corporate office projects. Proficiency in creating detailed construction drawings for interior fitouts, and an exceptional understanding of construction details. Extensive experience in producing accurate and comprehensive construction documentation using Revit Architecture software. Strong technical background and expertise in Autodesk Revit Architecture, AutoCAD software, BIM360, Revit family creation and modelling. Has a good understanding of the built digital environment and how ideas can be modelled and realized. A strong level understanding of how a design project can be translated into the BIM environment. Training of teams and individuals in the development of BIM documentation in Revit. Excellent English communication skills. Values & Traits: Personal values that align with JLL’s values of teamwork, ethics, excellence. Strong interpersonal and communication skills, team collaboration skills essential for team-based working. A problem solver by nature. Somebody who is known for getting things done. Location: On-site –Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

We are seeking a skilled and detail-oriented Computer Operator to join our team. The ideal candidate will be responsible for monitoring computer systems, ensuring smooth operation of hardware and software, and troubleshooting technical issues. Duties include data entry, system backups, maintaining records, and supporting users with basic IT problems. Familiarity with operating systems, MS Office, and database management is essential. The candidate should have strong problem-solving skills, attention to detail, and the ability to work independently or in a team. skills required for a Computer Operator role: Typing and Data Entry – Fast and accurate typing skills. Basic IT Knowledge – Understanding of computer hardware, software, and operating systems. MS Office Proficiency – Especially in Word, Excel, and Outlook. Troubleshooting Skills – Ability to identify and fix minor technical issues. Attention to Detail – Ensure data accuracy and error-free operations. Time Management – Handle multiple tasks efficiently. Communication Skills – Clear verbal and written communication. Teamwork – Ability to collaborate with IT staff and other departments. Problem-Solving – Quick thinking in resolving system or software issues. Record Keeping – Maintain logs and operational documentation. Job Type: Full-time Pay: ₹9,071.68 - ₹14,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: Remote

Operation and Production Stability of PSD2 Application - AVP Job ID: R0374487 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-07-03 Location: Pune Position Overview Job Title: Operation and Production Stability of PSD2 Application - AVP Location: Pune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial. Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organization’s reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 10+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment Preferred: ITIL v3 foundation certification. Preferred: Experience in a financial institution or large corporation; good technology background. Preferred: Prior experience working in cloud based application. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Technologies: Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools: Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. Incident and Operations Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Description: A test engineer, skilled in Automation & Database Testing and possessing a strong background in Database testing, plays a pivotal role in functional and regression validation and automation. This individual is tasked with building and maintaining and automating regression workflows, as well as ensuring the delivery of a high-quality product into production by identifying and preventing critical defects from leaking into the production environment. Collaboration with cross-functional teams is essential to understand changes and ensure adequate test coverage. Key Responsibilities: Work closely with cross-functional teams to understand project requirements and ensure comprehensive test coverage of database-interfacing functionalities. Develop an automated regression suite for database-interacting functionalities by using Java/Selenium/ Rest Assured automation frameworks. Create and implement Behavior Driven (BDD) test cases, test plans, and strategies in accordance with project needs. Perform thorough Functional & Regression testing to validate functionality, reliability, and performance. Identify, document, and track bugs, defects, and performance issues using appropriate tools and methodologies. Follow Agile model to track and manage sprints tasks using ADO which include Sprint Planning, Execution and Retro. Troubleshoot Application, Environment or Data Issues Skill Set: 8 + years of experience in testing diverse projects and handling complex testing scenarios. Experience in Database migration testing project. Experience in database testing, proficient in writing and testing complex queries. Experience in Java/ Selenium/ Rest Assured, proficient in writing automation scripts and maintenance. Understanding of Sybase and MSSQL databases is a must. Good to have Data Analysis/Reconciliation experience. Knowledge of migration tools and techniques to ensure smooth transition from Sybase to MSSQL. Experience with Behavior-Driven Development (BDD), specifically writing feature files for Cucumber Scenarios. Experience in using Git, ADO Great analytical, problem-solving and communication skills. Job Type: Full-time Schedule: Day shift Work Location: In person Speak with the employer +91 9488549333

3 - 5 Years 2 Openings Bangalore Role description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Role Proficiency: Develops applications and selects appropriate technical options. Optimizes application development maintenance and performance by employing design patterns and by reusing proven solutions. Independently account for others' developmental activities and assists Lead I – Product Engineering Outcomes: Understand product requirements and user stories from customer discovery process Create high/low level design document and maintain necessary artefacts Ensure requirements coverage of complex features with unit test cases Ensure appropriate technical options for development are selected such as reusing improving or reconfiguration of existing components or create own solutions Troubleshooting development and production problems across multiple environments and operating platforms. Provide technical guidance to the team to resolve challenging programming and design problems Create effort estimation and ETA for the deliverables ensure adherence to timelines/SLAs wherever applicable Ensure code coverage and code quality by active participation in architecture / code reviews Ensure adherence to the best practices and standards with provision of periodic status updates Execute test cases and prepare release document in line with the requirements Ensure career progression for Associate Product Engineers via focused mentoring and grooming Ensure career progression for Associate Product Engineers & Product Engineers I via focused mentoring and grooming Optimises efficiency cost and quality Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set OKRs for self/team and also provide feedback to these goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non-compliance issues Number of reusable components/libs developed Adherence to mandatory domain certification/ product certifications Personal achievement of quarterly/yearly objectives (OKR Assignments HIG Stretch goals) Outputs Expected: Product Requirements: Understand the functional/ non functional requirements gathered from the stakeholders (Architect Product Manager Product Lead Client) for enhancement. Participate in cross functional meetings to review Product Marketing user stories and Functional Requirements and create clarification list to resolve ambiguities; Conduct feasibility study to understand the impact of user stories on the existing product; Provide inputs to the development lead on estimation Understand new / complex product requirements (functional and non functional) ; Create a low level design document (which captures class level diagram and attributes mapped to the class and sequence diagram) based on the understanding of high level design; 6. Seek review inputs from the Architect and incorporate the same Product Design and Development: Develop/Support scripts (like Powershell scripts) that automate configuration/build/deployment tasks Onboard and extend existing tools to product dev/support teams Deliver components that automates parts of the build/deploy lifecycle for products Configure a CI/CD pipeline that can be used by application development/support teams Create POCs to identify the feasibility of new technologies/ products and share the findings with the architecture team for new products Provide technical inputs for product research design analysis testing process improvement and complex troubleshooting for critical and large projects; Create high level software design (HLSD) documents under the guidance of Architects Provide technical expertise to resolve challenging programming and design problems Participate in architecture / code reviews and eliminate implementation problems early in development cycle Create and low level design document for product enhancement Seek review inputs from the product specialist Build code as per the design document Support the client in user acceptance testing if required Product Testing: Review Test Cases and Test Plan; Conduct Integration testing and resolve defects/bugs Product Training and Documentation: Provide inputs to technical publications and review documentation of key features as required. Product Sign Offs: Resolve existing issues Gather users’ feedback from the client and identify ways to enhance the usability Project Management: Provide inputs on the status of the module development to the development lead. People Management: Mentor Software Engineers and conduct one on one sessions to coach team members; Enable high performance for team members using FAST G&F Skill Examples: Uses Domain / Industry Knowledge to ind Skills Cloud Infrastructure,Cloud,Monitoring About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.