2191 Software Troubleshooting Jobs - Page 33

JOB DESCRIPTION Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilities Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Required qualifications, capabilities, and skills 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services Candidate should be proficient in Unix, Shell Scripting and SQL/Oracle. Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Preferred qualifications, capabilities, and skills Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Knowledge of Python will be an added advantage. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Position- Network Support Intern Experience- Fresher or course in IT field will be a plus Stipend- 5000 to 6000rs per month Location- Udaipur (Raj) (on- site) Company- Aii Tech Systems Pvt. Ltd. Dba Assure IT Infra Roles & Responsibilities are as follows: Provide Assistance: Offer support to users encountering technical issues, including hardware, software, and network problems. Troubleshooting: Diagnose and resolve basic technical issues by following established procedures or escalating to higher-level support as necessary. Documentation: Maintain accurate records of technical support activities, including tickets, resolutions, and user communication. System Maintenance: Assist in routine maintenance tasks such as updates, patches, and system configurations under supervision. Inventory Management: Help manage hardware and software inventory, including tracking and organizing equipment and licenses. Setup and Configuration: Aid in setting up and configuring computer systems, peripherals, and software applications for users. Software Support: Assist with software installations, updates, and troubleshooting for standard applications used within the organization. Ticket Management: Respond to support tickets and inquiries promptly, ensuring timely resolution and effective communication with users. Collaboration: Work closely with team members to address complex technical issues and share knowledge and best practices. Adherence to Policies: Learn and adhere to company policies and procedures related to IT support, security, and data privacy. Interested candidates can share their Cv on- [email protected] or can call on 8003394932 Job Types: Full-time, Permanent, Fresher Pay: ₹5,000.00 - ₹6,000.00 per month Benefits: Leave encashment Paid sick time Work Location: In person

At Turtle , we’re building a human-first financial planning platform that goes beyond dashboards and deductions. We help people make confident money decisions, the kind that affect real lives, not just spreadsheets. This role is for someone who loves making things work behind the scenes and cares deeply about how people feel in the process. You’ll be managing the experience of high-income professionals, HNIs, and NRIs as they go through their financial planning journey with Turtle. It's a mix of operations, customer experience, relationship management, and personal finance education - all rolled into one. This is not a back-office role. This is not a telecalling job. This is not customer support for a SaaS tool. If you’re the kind of person who enjoys structure, cares about people, and likes solving personal finance puzzles, keep reading. This role reports directly to the founder. What you’ll work on Coordinate and manage client journeys from onboarding to advisor calls to membership renewals Schedule calls between clients and advisors, update trackers, and ensure no balls are dropped Support clients via chat, email, and phone with empathy, not scripts Handle both routine and slightly messy client situations with care and calm Collaborate with the team on new, member-first ideas and process improvements Review user journeys regularly to identify friction points and improve experience Help clients understand their Turtle dashboard, tools, and financial plan in simple language Deliver high-touch, high-trust service that clients remember (and talk about) Who we’re looking for 1–3 years of experience in operations, customer success, or a client-facing role at a financial services company Some familiarity with personal finance concepts and a genuine interest in learning more Excellent communication skills, written and verbal. You should be able to write like a human and talk like a friend Highly structured and dependable, you don’t let details slip Comfortable managing multiple conversations and tasks in parallel Emotionally intelligent you know when to slow down, when to reassure, and when to take charge Flexible to work on occasional weekends and US hours, based on client needs Looking to grow in the financial planning space long-term This is not a fit if You come from a BPO, SaaS support, or tech troubleshooting background You want to work strictly within fixed hours and clear-cut SOPs You’ve never worked in or shown interest in personal finance or client-facing work You struggle to write professional emails or simplify complex topics in conversations You’re only looking for a stable job, not an opportunity to grow and take ownership A few honest truths This is a hands-on role. No ivory tower. No hiding behind “other teams.” You’ll be talking to real people about real financial decisions. You’ll learn a lot about money, behaviour, and building trust. If you’re someone who wants to grow into a senior client-facing role in personal finance, this is a solid foundation. If you're not the right person for this, think of that finance extrovert friend who loves money, people, and structure and send this to them. If you still find this interesting, do let me know - One way you think we can improve the member experience at Turtle in the next 60 days We read every application. Keep it honest. We’ll do the same. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: Rotational shift Application Question(s): One way you think we can improve the member experience at Turtle in the next 60 days One achievement that you are proud of (personal/professional/financial/anything) Work Location: Remote Expected Start Date: 15/07/2025

Key Responsibilities: Provide first-line support to users on hardware, software, printer, email, and network issues. Install, configure, and maintain desktop systems, laptops, printers, and other IT peripherals. Monitor and maintain computer systems and networks. Troubleshoot system and network problems and diagnose hardware/software faults. Manage user accounts, permissions, and email setup (Office 365). Handle installation and configuration of software and applications. Maintain inventory of IT assets and update records regularly. Perform routine maintenance and updates on systems and software. Provide remote support and onsite support as required. Ensure data backup and system recovery procedures are properly executed. Assist in implementing cybersecurity protocols and best practices. Log all support requests, incidents, and resolutions accurately in the helpdesk system. Coordinate with vendors for hardware/software procurement and AMC services. Maintaining & monitoring the daily IT checklist. Manage the Infrastructure & Admin consoles regularly: Active Directory, On-premises Data Storage servers & Hyper-V Management, Office 365, SonicWall Firewall, Kaspersky Endpoint Security Qualification: Bachelor's degree in Information Technology or related field Minimum 2 years of experience in IT management Certifications in relevant IT fields (AWS, Azure Linux, Networking) are a plus Strong analytical and troubleshooting skills Ability to work independently and as part of a team Skills: Strong knowledge of IT systems and infrastructure Proficiency in network management Experience with cybersecurity measures Excellent problem-solving skills Good communication and interpersonal skills Familiarity with cloud computing technologie Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Fixed shift Work Days: Monday to Friday Work Location: In person

Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences, and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. POSITION / TITLE: Software Engineer/Senior Software Engineer As a Product Support Specialist at Kore.ai, you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are resolved. RESPONSIBILITIES: Understand the Kore.ai support process and ensure all instructions are followed religiously and meticulously. Ensure unambiguous, comprehensible, and concise communication to customers as well as internal stakeholders in grammatically correct English. Ensure a defined Service Level Agreement is followed for appropriate tickets. Handle screen-sharing web conference calls customers for remote diagnostics and triage of reported issues. Document problems and their solutions accurately in knowledge base articles. Provide customer support for all product lines of Kore.ai. Work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks. Adapt to support shift and schedule defined by the leadership. EXPERIENCE REQURIED: 2-6 years’ experience. MUST HAVE SKILLS Relevant experience in delivering customer support for a web or mobile application-based product. Ability to track and resolve support issues as per SLA. Ability to implement product features and sanity test defect fixes, and documenting results. Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks. Ability to gather information systematically and efficiently in order to perform Root Cause Analysis. Ability to analyze logs for effective troubleshooting. Ability to program in at least one programming language. Ability to work with at least one ticket tracking tool. Ability to answer inquiries from customers and work with the right points of contact to gather knowledge if required. Ability to handle customer problems and inquiries via email, chat, and phone Ability to articulate in an unambiguous, comprehensible, and concise manner using grammatically correct English. Ability to be self-organized, proactively track own work, and report status to the reporting point of contact without need for follow-up. Ability to work as per set priorities by the manager/ lead. Ability to show empathy to customers and adapt to difficult and unfavorable situations. Ability to escalate matters at the right time to the right stakeholders. Ability to adapt to working in shifts as required. Ability to be a good team player and treat all team members – peers, juniors, and seniors with respect. You will work from our India operations office located in Hyderabad, Telangana. Ability to quickly learn various technologies, techniques, tools, and scale as and when needed. GOOD TO HAVE SKILLS Previous working knowledge of Node.js, HTML, and CSS. Basic understanding of Linux. Basic working knowledge of tools like Postman and API testing Knowledge of web and application servers. Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, Visual Studio Code. ITIL Fundamentals or above a strong plus Knowledge of other global languages Basic Java/Scripting knowledge. Knowledge of web and mobile based enterprise applications. Knowledge of Web Services, API's (Functionality), SDK's and tools usage like the Postman, VS Code, etc. Basic Knowledge of Node.js, Browser Console/DevTools [Eg: https://developer.chrome.com/docs/devtools/] Ability to articulate and summarize complex issues both verbally and in writing. Basic Java/Scripting knowledge- basic coding and ability to read and understand. EDUCATIONAL QUALIFICATION Any graduation degree (Technical degree like Computer Science, MCA, Electronics etc. preferred) and above.

Strong proficiency in application development with .NET technologies (C#, .NET Framework, understanding of .Net Maui principles is highly advantageous). Solid experience with MS SQL Server, including writing complex queries, stored procedures, and understanding database design. Proven experience in L3 application support, including troubleshooting, debugging, and root cause analysis in enterprise environments. Experience with the full Software Development Lifecycle (SDLC), including Agile/Scrum methodologies. Familiarity with version control systems (e.g., Git, Bitbucket) and CI/CD concepts. Strong analytical and problem-solving skills with a high attention to detail. Excellent communication skills and ability to collaborate effectively in a team environment. Desired Skills (Highly Advantageous): Prior direct experience with Simplicity® Business Software or other leading Enterprise Asset Management (EAM) / Computerized Maintenance Management System (CMMS) platforms. Experience working on Singapore Government / Public Sector IT projects. ITIL Foundation certification. Experience with ITSM tools such as Jira or ServiceNow

A VMC programmer and setter is responsible for designing, configuring, implementing, and troubleshooting programs for Vertical Machining Centers (VMCs)1. Their key responsibilities include creating and optimizing CNC programs, interpreting technical drawings, and setting up and operating VMC machines to ensure precise manufacturing Requirements and skills Proven experience as VMC operator and programming min 1-3 years on Fanuc controller. Blueprint Reading Proficiency in Computer Aided Design (CAD) and (Computer Aided Manufacturing (CAM) software Skill in operating VMC machinery and tooling as well as precision measurement tools Ability to read and interpret mechanical documents and drawings. Computer savvy with basic understanding of computer programming and CAD/CAM Mechanical aptitude and good math skills A keen eye for detail and results-driven approach Good communication abilities ITI or diploma & B. Tech in Mechanical engineering Successfully completed apprenticeship is required. Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Health insurance Schedule: Day shift Night shift Experience: total work: 1 year (Preferred) Work Location: In person

DESCRIPTION As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. You'll have the opportunity to develop your career while supporting Amazon's unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the company's innovative and efficient work environment. Key job responsibilities As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. BASIC QUALIFICATIONS 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% PREFERRED QUALIFICATIONS At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TN, Chennai Global IT Services Operations, IT, & Support Engineering

E-mail configuration , Installation & Trouble shooting-O365 Full Suite Operating System Installation & Configuration & Troubleshooting - Win 10,11 Antivirus, MS Office, Mailing clients, and other software - Installation, Configuration & FLT Configuration -Hardware Troubleshooting: Desktops & Laptops, Printers, Scanners, Barcode Machines, VC devices Patch management for desktops, laptops Knowledge of Earthing / Basic about UPS Knowledge of Configure & FLT - Video conferencing system Troubleshooting all network and application issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Help resolve software and technical questions for the customer efficiently and effectively Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat, and email communication channels. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Shift: Day shift Work Location: In person

Company Overview Entisi is a leading premium chocolate manufacturer committed to crafting exceptional chocolate experiences. We leverage technology-driven systems to optimize our operations and ensure seamless business processes. We are seeking a skilled MIS Executive to join our team and drive data-driven decision-making across the organization. Role Overview As the MIS Executive, you will design, develop, and maintain management information systems that streamline reporting, analytics, and internal workflows. You will work closely with cross-functional teams to understand reporting requirements, automate processes, and ensure data integrity across Google Workspace tools and our suite of internal software applications. Key Responsibilities MIS Development & Maintenance Design, build, and maintain dynamic dashboards and reports in Google Sheets and Looker Studio. Automate data collection, consolidation, and reporting processes using Google Apps Script. Develop and maintain internal portals or microsites on Google Sites for knowledge sharing and process documentation. Data Integration & Automation Integrate data from multiple sources (e.g., Zoho CRM, Salesforce, Posist POS) into centralized reporting systems. Write and maintain App Scripts for scheduled data pulls, transformations, and error-handling routines. Implement triggers, webhooks, or APIs to ensure near-real-time data sync between systems. Technical Support & Internal Tools Management Serve as the first point of contact for technical issues related to Zoho, Salesforce, Posist, and other internal platforms. Coordinate with vendors and IT teams to troubleshoot, escalate, and resolve software issues. Configure user access, profiles, and permissions; manage system upgrades and user training. Process Improvement & Documentation Analyze existing workflows to identify automation opportunities and efficiency gains. Create clear, step-by-step documentation and user guides for all developed systems and tools. Conduct periodic audits to ensure data accuracy, consistency, and compliance with company policies. Qualifications & Skills Education: Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or related field. Technical Proficiency: Advanced expertise in Google Sheets, including formulas, pivot tables, and data validation. Strong experience writing and debugging Google Apps Script for automation. Hands-on experience with Looker Studio (formerly Data Studio) for dashboard creation. Familiarity with Google Sites for building and maintaining internal portals. Working knowledge of Zoho CRM, Salesforce administration, and Posist POS systems. Understanding of APIs, webhooks, and data integration best practices. Analytical & Problem-Solving Skills: Excellent data analysis capabilities, with a keen eye for detail and data quality. Proven ability to translate business requirements into technical solutions. Strong troubleshooting skills and the ability to work under pressure to meet deadlines. Communication & Collaboration: Effective verbal and written communication skills; able to convey technical concepts to non-technical stakeholders. Collaborative team player who can work with multiple departments to gather requirements and deliver solutions. Job Type: Full-time Pay: ₹11,632.92 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Education: Bachelor's (Preferred) Experience: total work: 5 years (Required) Work Location: In person

Job Summary As an Infra. Technology Specialist you will be responsible for managing and optimizing network security solutions ensuring seamless connectivity and protection for our global infrastructure. You will leverage your expertise in Palo Alto Firewall Zscaler Internet Access and other security technologies to enhance our security posture. This role requires strong decision-making and writing skills to effectively communicate and implement security strategies. Responsibilities Manage and maintain the integrity of IPS/IDS systems to ensure robust network security. Oversee the configuration and deployment of Palo Alto Firewalls to protect against unauthorized access. Implement and optimize Zscaler Internet Access to enhance secure web browsing for users. Administer Zscaler Private Access to ensure secure remote access to internal applications. Provide technical support and troubleshooting for network security issues to minimize downtime. Collaborate with cross-functional teams to integrate security solutions with existing infrastructure. Develop and document security policies and procedures to guide organizational practices. Conduct regular security assessments to identify vulnerabilities and recommend improvements. Monitor network traffic and analyze logs to detect and respond to potential threats. Ensure compliance with industry standards and regulations to maintain a secure environment. Communicate effectively with stakeholders to explain security measures and their impact. Utilize strong decision-making skills to prioritize and address security incidents promptly. Write detailed reports and documentation to support security operations and audits. Qualifications Zscaler ZIA and ZPA SME and Palo Firewall Knowledge Network Security Engineer Proxy Firewall IPS IDS & F5. Possess extensive experience with IPS/IDS systems and their role in network security. Demonstrate proficiency in configuring and managing Palo Alto Firewalls for optimal protection. Have a strong understanding of Zscaler Internet Access and its implementation in secure browsing. Show expertise in Zscaler Private Access for secure remote connectivity. Exhibit excellent writing skills for clear and concise documentation. Utilize effective decision-making skills to enhance security operations. Adapt to a hybrid work model while maintaining productivity and collaboration. Certifications Required Certified Information Systems Security Professional (CISSP)

Overview: PepsiCo is embarking on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more Capable, more Agile, and more Efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate “vertical” planning for Operating Units (OUs) or markets, and “horizontal” planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across PepsiCo market. The Finance Application Developer / Architect (TM1) is a key contributor in designing, developing, and maintaining financial planning and analytics solutions using IBM Planning Analytics (TM1). This role combines technical expertise with a deep understanding of finance processes to create robust, scalable, and efficient systems that enable data-driven decision-making. The ideal candidate will excel in solution design, stakeholder collaboration, and aligning technical implementations with strategic business goals. Responsibilities: Design, Enhance and Maintain Mosaic Solution: Develop, troubleshoot and maintain robust TM1/Planning Analytics applications, including cubes, rules, and TurboIntegrator (TI) processes, to support financial planning, forecasting, and reporting. Collaborate with stakeholders to design and implement scalable, future-proof solutions that meet business requirements. Business Incident Triage: Engage with finance and business teams to understand objectives, gather requirements, and translate them into effective technical designs. Provide advisory support to optimize financial processes and restore the solution Optimize System Performance: Ensure the stability and performance of TM1 models, performing optimization and tuning to handle growing data and user demands efficiently. Data Integration and Automation: Manage data flows between TM1 and other systems, automating processes for data loading, transformation, and reconciliation. Governance and Standards: Implement best practices for data governance, model development, documentation, and version control to maintain system reliability and accuracy. Training and Support: Deliver training and support to finance teams, empowering them to leverage TM1 solutions effectively for business insights. Qualifications: Bachelor’s degree required. Master’s degree preferred. 12-13+ years of experience configuring, deploying and managing TM1 (Preferred) or SAP based Financial Planning & Analysis solution with a focus on Topline Planning.

Country/Region: IN Requisition ID: 27263 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI Title: Remote Desktop support Description: Area(s) of responsibility About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. 1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios. 2. Job Title – Remote Desktop support Engineer 3. Location: Mumbai 4. Educational Background – BE/Btech 5. Key Responsibilities – 5. Must Have Skills: Candidate must know English. Install, configure, and maintain computer systems, applications, and mobile devices. Manage and update the desktop environment, including patches, updates, and security measures. Develop and implement solutions to improve the end-user computing experience. Create and maintain documentation for systems, processes, and procedures. Train and assist users in utilizing computer equipment and software effectively. Collaborate with IT teams and vendors to resolve complex technical issues. Ensure compliance with company IT policies and security protocols. Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience. Troubleshoot and resolve hardware, software, and network issues specific to Mac systems. Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune. Deploy software updates, patches, and security configurations across Mac devices. Provide technical support and training to end users for Mac systems and applications. Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows. Provide advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity. Manage device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems. Support onboarding and offboarding processes, including account setup and device deployment. Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution Assist in the implementation of new technologies and upgrades to enhance the end-user experience. Monitor system performance and provide recommendations for improvements. Knowledge of networking fundamentals, including VPN, firewalls etc Administer and monitor identity services, such as Active Directory, Azure AD, or other IAM platforms. Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password management systems. Troubleshoot and resolve issues related to access control and user authentication. Familiarity with directory services (e.g., Active Directory, LDAP) and cloud-based identity solutions (e.g., Azure AD, AWS IAM).

We’re looking for a proactive and hands-on IT Support Executive to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day IT operations, managing technical issues, and supporting our evolving IT infrastructure. If you're a problem-solver with a passion for technology and a service-first mindset, we want to hear from you. Main Responsibilities: Familiarity with PCS/Express Online (Transportation Management System), EDI (Electronic Data Interchange), and Microsoft Outlook is essential Troubleshoot and resolve PC hardware and software issues across the organization Provide user support and administration for Microsoft 365 applications and services Set up, monitor, and maintain firewalls, routers, and network systems Deliver timely tech support across various devices, including desktops, laptops, mobile phones, and peripherals Assist with basic photo and video editing tasks for internal communication or social media use Maintain IT documentation and ensure system updates and backups are regularly performed Preferred Qualifications: Strong knowledge of the Microsoft 365 suite and PC troubleshooting techniques Hands-on experience with firewall configuration and basic network troubleshooting Familiarity with editing tools such as Photoshop, Canva, or Adobe Premiere Pro is a plus Ability to multitask, prioritize work, and adapt to a fast-paced environment A collaborative and solution-oriented approach to internal tech support Excellent communication and interpersonal skills How to Apply: Send your resume along with a short introduction to [email protected] Or contact HR Ritu Salariya via WhatsApp at +91-8427709989 for further details. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Shift: Rotational shift Work Days: Weekend availability Work Location: In person

Job Summary We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.simply, we’d like to meet you. Job Requirements You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems with top most financial businesses with rigorous SLAs. You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe. You have the opportunity to drive issue mitigation with our tier1 support partner and deliver workarounds or solutions. Create new knowledge base articles to share information for reuse throughout the Technical Support center. Share best practices with Technical Support center staff and learn about new technologies and complimentary storage applications. Education A minimum of 2 years of experience as Technical Support Engineer. Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure; Worked on monitoring platforms; Windows and Linux; Compute, storage, networking and debugging tools; MySQL database; VMware; MS Windows troubleshooting; Transport layer security troubleshooting. Strong command of the English language; both written and verbal communication skills. Excellent interpersonal communication and customer service skills. Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 6 months to 1 year of work experience in Service Desk role (Phone, Chat & Tickets) Should be ok to work in voice process - 24*7 Willing to work in Hybrid Model (2-3 days in a week) Knowledge of Windows, Mac, or Linux operating systems Support help desk knowledge Troubleshooting and problem-solving skills Customer support knowledge Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Applicant Privacy Notice NetBackup NetWorker Publication Date: Jul 9, 2025 Ref. No: 532168 Location: Pune, IN Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters Backup GCM4 – Technical Requirement Storage Technology NetBackup NetWorker Tape Library - SL3000 Tape Library - SL150 Tape Library - SL4000 Tape Library - Quantum Scalar Series Operating System - RedHat Enterprise Linux Operating System - AIX Operating System - Solaris Operating System - Windows Basic TCP/IP Networking Advanced Networking DELL EMC Data Domain Oracle Key Manager VMWare Virtualization Oracle Database / Microsoft SQL / PostgreSQL NetApp / Hitachi NAS NDMP Backup DELL EMC ECS DELL EMC NetWorker Replication / DD Replication CommVault Veeam Storage Duty Backup Duty On Duty roster to support for 24 x 7 Standby sercices, participate ad-hoc incident NetWorker Job monitoring NetWorker Policy Update NetWorker Schedule Update NetWorker Job release / Hold NetBackup Job monitoring NetBackup Policy Update NetBackup Schedule Update NetBackup Job release / Hold Change creation, update and Closure Handle ad-hoc incident Job re-run on failure Basic trouble shooting of backup failure Fetch of the backup data Extension of backup image Manage clones and replication Review alerts and manage escalations Execute backup related changes Advance trouble shooting for Application related backup Handle ad-hoc S@R / Medium incident Process management request for fetching information and design changes Minimum 8 years of relevant hands-on experience on above-mentioned technology Degree in Computer Science / Information System or related disciplines Excellent listening, oral, and written communication skills. Fluent in English Fluent in Cantonese would be an advantage Mandatory for Cantonese speaking for Hong Kong Hiring Planning and Organization Excellent Planning and execution, good time management skills. Identity task to be accomplished, prioritize tasks, participate in technical discussion, makes good follow-up and provide constructive feedback. Attention to Detail Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked. Establishing relationships and maintaining contacts with people from a wide variety of backgrounds. Pay attention to assigned and provide accuracy on the tasks/activity. Flexibility Should be flexible to attend customer and organizational needs. Should have high level of flexibility and Adaptability to situations. Analytical Thinking Acquiring and understanding of problem or situation by breaking it down, systematically into its components or parts and identifying the relationships between these parts. Ability to solve problems quickly and permanently using step by step standard methods. Conceptual Thinking Acquiring understanding of the underlying issues in complex problems or situations, by correctly relating these to simpler or better understood concepts, models or previous experiences. Ability to understand a situation or problem by identifying patterns or connections, and address the issues. Continuous improvement Understanding the root cause of the issue, and plan for the governance. Apply permanent fix to remediate the problem Understanding of Business criticality and result oriented mindset Whenever incident reported, think from the business angle and drive the incident till rest. with the minimal impact to the business aspect. Regardness of efforts and problem owner. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. About Lilly: At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the globe. Position Description: Digital Production Associate will be responsible and accountable for the development and testing of the new and derivative digital marketing materials / assets (Emails, Banners, Veeva Approved Emails, Interactive Visual Aids / iDetails). Digital Production Associate will work closely with the Digital Production Leads and Digital Project Managers. Digital Production Associate will support the delivery of complaint digital products with strong focus on user experience, performance, and accessibility. The role will be crucial in making digital marketing material / assets both functional and user friendly. Key Responsibilities: Web design and Development: Writing clean, efficient, maintainable, and scalable HTML, CSS, JavaScript code to translate creative design mock-ups and wireframes into functional, visually stunning, and responsive web interfaces User Interface Development: Ensuring web interfaces works seamlessly across different browsers on various devices to ensure consistent user experience Version Control: Managing development versions with version control systems like GitHub to manage code and collaborate with other inhouse teams Testing and Debugging: Identifying and fixing issues in the web application and conduct thorough testing Being Agile: Ability to troubleshoot and solve technical challenges related to front end development Stay Current: Staying up to date with latest front-end technologies, trends, and best practices to enhance skills and maintain relevance. Have a growth mindset and a willingness to learn and adapt to new technologies and tools Compliance: Ensuring quality, value, and compliance throughout the development Lifecycle. Partnering with the external stakeholders (Agency of Record, other vendors, etc.) to ensure quality and compliance Actively participate in deviation investigations, and contribute to continuous improvement efforts as the role dictates Anticipate potential challenges and proactively communicate with the Digital Project Manager. Support Digital Project Manager with the possible solutions and to take the right decision Basic Qualification: Bachelor’s degree in computer science, Web Development, or in the related field Minimum 2-3 years of experience in the front-end development Pro efficient in front end technologies (HTML, CSS, and JavaScript) Experience in modern web technologies (Emailer, Photoshop, Illustrator, SFMC, AJO (Adobe Journey Optimizer), AEM, VVPM, Litmus, DoubleClick Studio, GWD (Google Web Designer), AWS, Node, GitHub, etc.). Strong understanding of responsive web development Experience with Salesforce Marketing Cloud (SFMC) and knowledge database systems (ex: SQL, MySQL) Experience with development of Veeva Approved emails and iDetails Good communication skills to understand project requirement and provide update to the Digital Project Manager and other stakeholders Ability to work within a team as a strong team player and to collaborate with multiple stakeholders across different Additional Skills/ Preferences: Certifications in front-end development, web design, HTML, CSS, JavaScript, and related technologies Familiarity with design software’s (ex: Adobe Photoshop, XD, Sketch, InDesign) geographies Experience working on projects involving the creation, use or implementation of design systems Excellent collaboration skills and organizational skills Experience on project management tools such as Wrike and hands on experience on Veeva vault is preferable but not a mandatory requirement Knowledge of front-end frameworks (ex: React, AngularJS) Experience with continuous Integration / Continuous Deployment processes Pharmaceutical industry Knowledge Knowledge of Digital Marketing Material development, approval, testing and deployment knowledge of Marketing Material types and associated business rules Understanding of the Role of Agency of Record, Source of Authority, and Implementation partners Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

What success looks like in this role: Minimum 3-5 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications Experienced in supporting single and domain separated ServiceNow instances Proficiency in ITIL best practices Proficiency in Java Good verbal and written communication skills, problem solving skills, customer service and interpersonal skills Job Description Looking for experienced and highly motivated Senior ServiceNow administrator to be part of a skilled team of ServiceNow support team. Roles and Responsibilities Provide user and application support on ServiceNow application Troubleshoot end user problems Evaluate issues, troubleshoot and resolve them Perform incident/change/release management activities Understand ServiceNow Error messages and error/installation logs Provide technical leadership in resolving complex issues for ServiceNow and related integrations Coordinate with deep support team members to get the status of issues that have been transferred Interacting with various SME’s (Subject Matter Experts) to gather and harvest related content and deliverables, Involving in application support during outage/degrade or any enhancements. Strong understanding on Design, build, workflow and customize ServiceNow modules Estimate efforts for ServiceNow projects based on provided requirements Evaluate and perform feasibility studies for new solutions Provide technical leadership for projects Interface with Architects to provide technical feedback and translate high level designs to detailed solutions Others : The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities. Minimum 4-6 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications Strong hands on technical knowledge of all ServiceNow modules Hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services ServiceNow Certifications and ITIL certification is preferred Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks Good technical documentation skills Strong interpersonal and presentation skills #LI-SS1 You will be successful in this role if you have: BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI has an exciting opportunity for a Cloud Architect, he will be responsible for delivering first class service, advice and technical support to ECI internal and external clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes proactive management of client technology as it pertains to Public Cloud, Private Cloud, Networking, Virtualization and Storage, resolving high priority escalations and contributing standards and procedures. Cloud Architects serve as an escalation point for junior, mid-level and senior technicians and augment deliverables for technology managers. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism. This is an Onsite position in Bangalore What you will do: Supports all implementations and recovery efforts as it pertains to EzePrivate Cloud, and Azure. Acts as a mentor and technical escalation for multiple groups within ECI. Develops and documents best practices for cloud technology deployments. Acts as Cloud subject matter expert, researching as needed. Builds automation for alerting on issues with backend jobs and processes. Builds automation for deployment of standardized customer environments. Builds Automation for deploying patches to infrastructure. Non-Disruptively agile Devops style mitigation and deployment of high priority changes to customer environments. Provides technical support, troubleshooting and complex problem resolution on escalated issues. Works in a fast paced project delivery environment collaborating with clients, client success managers, products technicians, management, and engineers. Collaborates with clients and sales architects to determine data and performance requirements for new business development opportunities. Utilizes expert knowledge to develop business solutions that meet the clients’ short-, mid-, and long-term business needs. Works effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues. Engages in self-directed professional development. Remains on the forefront of emerging industry practices. Who you are: Bachelor's degree in computer science, information systems or related field, experience with 4-6 years of product support. Advanced understanding of networking concepts. Switching and Firewalls, Palo Alto and Cisco. Advanced Knowledge of Public Cloud Providers such as Azure and AWS. Advanced knowledge of Virtualization software such as VMWare vSphere. Advanced knowledge of Zerto replication software or similar enterprise level software. Advanced knowledge of Data backup and recovery with enterprise level software. Deployment and troubleshooting of operating systems and applications. Microsoft Server operating system Family. Familiar with Linux/Unix operating systems. Advanced experience with public cloud API’s and scripting. Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering). Knowledge of Storage Area Networks. Knowledge of Powershell scripting or similar automation experience. Ability to perform patching and maintenance of various software. Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions). Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Motivated to pursue technical certifications and further education. Highly self-motivated and directed, in a fast-paced team environment. Sharp attention to detail with proven analytical and problem-solving abilities. Effective time management in working on internal tasks as well as with external vendors. Displays fundamental leadership skills when working with junior-level employees. Able to design, lead and execute project plans approved by technology and project management. Capable of assembling and coordinating a small team to execute short-term goals and operations. Can interpret customer needs and translate to technical deliverables. Bonus Points (Nice to have): Financial industry experience (Hedge Funds Private Equity, FoF). Experience with Managed Service Providers. Experience with Market Data vendors like Bloomberg, Reuters, Factset. Interest in continuous professional development with a focus on technical leadership. In depth understanding of high-level infrastructure design. Ability to identify infrastructure flaws and promote business opportunities. Technical certifications preferred. ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Onsite

Job Title: Tech Support Engineer Test Company Name: Livspace Job Description: As a Tech Support Engineer at Livspace, you will play a critical role in delivering excellent technical support to our customers. You will be responsible for troubleshooting and resolving technical issues related to our products and services, ensuring a seamless experience for our users. Your efforts will directly impact customer satisfaction and help drive the success of our technical operations. Key Responsibilities: - Provide front-line technical support to customers via phone, email, or chat. - Investigate and diagnose technical issues reported by users, providing timely resolutions or escalations as necessary. - Document and track customer interactions and issues in the support system for future reference. - Collaborate with the development and product teams to address recurring issues and suggest improvements to enhance product performance. - Create and maintain knowledge base articles and user manuals to assist customers in resolving common issues. - Conduct product testing to identify bugs and ensure software quality before releases. - Train and educate customers on using our products efficiently, assisting with onboarding and providing best practices. - Participate in continuous improvement initiatives to streamline support processes and enhance customer experience. Skills and Tools Required: - Strong technical knowledge and troubleshooting skills related to hardware and software systems. - Familiarity with testing methodologies and tools. - Proficiency in using ticketing systems and remote support tools. - Excellent communication skills, both written and verbal, to communicate effectively with customers. - Ability to work collaboratively in a team environment. - Strong problem-solving skills and attention to detail. - Basic understanding of programming or scripting languages is a plus. - Experience with network configurations and support is desirable. - Familiarity with databases and SQL can be beneficial. This position requires a proactive attitude, a passion for technology, and a commitment to helping customers succeed with our products. If you are enthusiastic about technology and customer support, we invite you to join our team at Livspace. Roles and Responsibilities About the Role: - The Tech Support Engineer Test will troubleshoot and resolve technical issues related to software and hardware products. - You will provide support to both internal teams and external customers, ensuring timely and effective solutions. - The role involves documenting problem resolutions and maintaining accurate records of reported issues. About the Team: - You will be part of a dynamic and collaborative team focused on delivering high-quality technical support. - The team values continuous learning and encourages sharing knowledge and expertise. - There is a strong emphasis on teamwork, with team members often collaborating to resolve complex issues. You are Responsible for: - Diagnosing and resolving technical issues for customers through various channels, including phone, email, and chat. - Testing and validating software releases to ensure functionality and performance meet the company's standards. - Building and maintaining strong customer relationships to enhance satisfaction and loyalty. To succeed in this role – you should have the following: - A strong understanding of technical concepts, software troubleshooting, and problem-solving skills. - Excellent communication skills to interact effectively with customers and team members. - Experience in a technical support role, preferably in a technology-driven environment. - A proactive attitude towards learning and adapting to new technologies and processes.

Job Description: Key Responsibilities: Mobile Device Management (MDM) – Intune (Primary Focus): - Configure, deploy, and manage iOS and Android devices using Microsoft Intune. Create and maintain compliance policies, configuration profiles, app protection policies, and conditional access. - Manage mobile application deployment, updates, and lifecycle using Intune and Apple/Google enterprise tools. - Integrate with Apple Business Manager (ABM) and Android Enterprise for seamless device provisioning. Monitor and troubleshoot device enrollment, policy application, and user access issues. - Endpoint Management – SCCM & Windows Intune (Secondary): - Support Windows 10/11 device management using Intune and SCCM. - Assist in co-management scenarios between SCCM and Intune. Deploy and manage Windows updates, software packages, and compliance baselines. Maintain SCCM infrastructure, including distribution points, collections, and reporting. Optional/Preferred: - Manage Samsung Knox EFOTA for firmware updates and policy enforcement on Samsung Android devices. Automate tasks using PowerShell or Graph API for Intune and SCCM. Collaborate with security teams to ensure endpoint compliance, data protection, and zero-trust policies. Required Skills & Qualifications: 5–8 years of hands-on experience with Microsoft Intune and MDM for iOS and Android. Strong understanding of mobile security, compliance frameworks, and conditional access. Experience with SCCM for Windows device management and software deployment. Familiarity with Apple Business Manager, Android Enterprise, and Knox Mobile Enrollment. Good understanding of Azure AD, Endpoint Security, and Microsoft 365 ecosystem. Strong troubleshooting documentation, and communication skills. Nice to Have: - Experience with Samsung Knox EFOTA. - Microsoft certifications (e.g., MD-102, MS-102, SC-300). Experience with PowerShell scripting or Graph API for automation At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .