2191 Software Troubleshooting Jobs - Page 32

Job Posting Title: IT Assistant - Intern for ICT Support Organization. Work Location: Pune, India Your Role and responsibilities: Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support. Monitoring and maintaining local inventory of hardware & software. Need good time management, solid communication skills, and quick response. Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills. a) Laptop preparation for new joiners, webshop assignments, manage and maintain inventory b) Work on Level 1 tasks for Service Center c) Work on Level 1 tasks for Application Lifecycle Management tickets d) Assist with townhall arrangements e) Work on requests for door access Work within Global Service Center team and get local flavor as well. Excellent written & verbal communication are a must. Readiness to work in flexible/rotational shifts. Readiness to work in rotational 24x7 support hours. Needs to be an excellent team player with positive attitude at work. Demonstrate good attitude / discipline at the workplace Respond promptly to support tickets and service requests, ensuring timely resolution and maintaining high levels of customer satisfaction. Hardware experience preferred - Experience with troubleshooting and resolving issues related to Hardware and Software. Knowledge of PC hardware both Desktops & Laptops. - Working knowledge of networking and connectivity. Software & OS - Provide first and second-level technical support to end-users on various IT issues, including but not limited to Windows 11, Office 365 applications, basic VMware topics, Outlook, Active Directory & mobile devices. Ability to diagnose and troubleshoot basic technical issues, familiarity with remote desktop applications, help desk and ticketing software. Related certifications will be an added advantage. Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Install, configure, and maintain middleware software such as WebSphere, JBoss, Apache, Tomcat, IBM HTTP Server, and others. Monitor middleware performance and troubleshoot issues across application and infrastructure layers. Perform regular upgrades, patches, and system tuning to ensure optimal performance and security. Collaborate with development, infrastructure, and security teams to support application deployments and integrations. Your Profile 4-12 years of expereince WebSphere, JBoss, Apache, Tomcat, and IBM HTTP Server. Document middleware configurations, architectures, and operational procedures. Implement and maintain high availability and disaster recovery strategies. Ensure compliance with IT security policies and protocols. Automate routine tasks using scripting languages (e.g., Shell, Python, PowerShell). What will you love working at Capgemini Managing enterprise-grade Middleware Adminsitrate Be part of mission-critical projects that secure and optimize networks for Fortune 500 clients. Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years of full time eduaction Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software troubleshooting methodologies.- Experience in diagnosing and resolving software issues.- Knowledge of database management systems.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Electronic Medical Records (EMR).- This position is based at our Bengaluru office.- A 15 years of full-time education is required. Qualification 15 years of full time eduaction

Job Description: Essential Job Functions: Collaborate with the software development team to design, code, and test software solutions, with a focus on developing and maintaining critical components. Work with senior team members to meet project requirements and deadlines, actively participating in design and code reviews. Contribute to troubleshooting and problem-solving in software development, diagnosing and resolving complex technical issues. Participate in the development and documentation of software requirements and specifications. Debug and resolve complex production issues, working closely with senior engineers and support teams. Stay updated on emerging technologies and best practices, researching and proposing innovative solutions. Assist in mentoring and guiding junior team members, sharing knowledge and expertise. Take ownership of challenging technical tasks and collaborate on architectural decisions. Proficient in Microfocus and Rocket to work in Cloud migration projects Basic Qualifications: Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role years of relevant software engineering experience Proficiency in 1 or more software languages and development methodologies Proficiency in coding and debugging complex software components Familiarity with software development practices and methodologies Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description · 4 - 6 years of relevant experience supporting Information Security architecture and technologies in large enterprise networks. · Architecture of large-scale network and application environments (including Internet-facing) · Familiar with cloud infrastructure and related technologies · Solid understanding of the TCP/IP protocol suite and related concepts and technologies and IPv6 · Experience with router and multilayer switch technologies and products · Experience with stateful firewall technologies and products, NextGen firewalls (e.g. Checkpoint, Juniper, Cisco, Palo Alto) and firewall management tools · Experience with key security tools such as Antivirus, File Integrity Monitoring, Intrusion Detection/Prevention, Data Loss Prevention, Web Application Firewalls, Web Proxies, Web Content Filtering; DDoS defence. · Solid experience with system engineering, installation and administration of *NIX-based and Windows-based operating systems, system hardening and troubleshooting · Ability to support Incident Response processes · Familiarity with major application protocols (HTTP, HTTPS, SMB, FTP/SFTP, SMTP, NTP, SNMP, VoIP protocols, etc.) · Strong understanding of authentication and encryption technologies Primary Skills · Experience with stateful firewall technologies and products, NextGen firewalls (e.g. Checkpoint, Juniper, Cisco, Palo Alto) and firewall management tools · Experience with key security tools such as Antivirus, File Integrity Monitoring, Intrusion Detection/Prevention, Data Loss Prevention, Web Application Firewalls, Web Proxies, Web Content Filtering; DDoS defence. · Solid experience with system engineering, installation and administration of *NIX-based and Windows-based operating systems, system hardening and troubleshooting · Familiarity with major application protocols (HTTP, HTTPS, SMB, FTP/SFTP, SMTP, NTP, SNMP, VoIP protocols, etc.) · Strong understanding of authentication and encryption technologies

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Workday Advanced Reporting Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire product lifecycle or focusing on specific stages. Your day will involve collaborating with various teams, applying your expertise in technologies and methodologies to support projects and clients effectively, ensuring that the software solutions meet the required standards and expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to ensure alignment and address any challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Advanced Reporting.- Strong analytical skills to interpret complex data and generate actionable insights.- Experience with software development methodologies such as Agile or Scrum.- Ability to design and implement reporting solutions tailored to client needs.- Familiarity with data integration techniques and tools. Additional Information:- The candidate should have minimum 5 years of experience in Workday Advanced Reporting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Conduct regular system audits to ensure data integrity and security.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in system monitoring and performance optimization.- Knowledge of database management and SQL queries.- Hands-on experience in software deployment and configuration. Additional Information:- The candidate should have a minimum of 3 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service OperationsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Document troubleshooting steps and solutions for future reference.- Provide technical support to end-users on software-related queries.- Conduct regular system audits to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Strong understanding of desktop management tools and techniques.- Knowledge of troubleshooting software and hardware issues on Windows platforms.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Ahmedabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Apprentice - Technology Job ID: R0357977 Listed: 2025-06-03 Regular/Temporary: Temporary Location: Pune Position Overview Role 1: Job Title: Apprentice Role for Technology hiring 2025 – 2026 Location: Pune, India Role Description The role is required to provide technical expertise to automate and simplify Operations. Role is key player in product squad. Product squad comprises of Product Owner, Product engineering and Product operations. Personal will provide assistance to Product Manager and Operations team in automating database tasks. Team follows Agile ways of working. DB follows JIRA tool to manage all tasks and deliveries. Great opportunities lies around this role in terms of automating tasks pertaining to monitoring, capacity mgt., security compliance and improving data flows. Role is expected to understand process flows and automate using tools/ software’s like Microsoft power automate. Your key responsibilities Collaborate with all EUC and CIO functions to deliver a product that fulfil business requirements and improve user experience across all processes i.e Packaging, Testing and Release mgt. Follow industry standard practices to automate database tasks. Create integrated dashboards for data monitoring and capacity Adherence to all control and process requirements for Process control documents and SDLC processes in DB Manage Product aligned squads as per DB Agile@Scale methodology Stay up to date on product enhancements, competing products, and the industry as a whole Your skills and experience Understanding of other End User technologies, such as SCCM, Intune, Azure active directory is must Able to interface with other infrastructure technology functions such as networks, data centre, server and database teams Database administration experience or project execution in this domain is must Python coding knowledge Proven skill in delivering complex power automate EPICs. Conduct product reviews and solve complex technical issues /obstacles with a group of SMEs Understand platform set up, capacity planning, monitoring, and performance improvement Experience of working in Agile environment is must Collect feedback from end user on the services and assign it to respective products/team for improvements/suggestions if any. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm - Role 2: Job Title: Apprentice Role for Technology hiring 2025 – 2026 Location: Pune, India Role Description The PB Tech Apprentice – Pune, will work closely with our experienced IT professionals to gain hands-on experience and develop a deep understanding of our IT applications and systems. Recent graduates who have a strong technical aptitude and are eager to learn and grow within a dynamic and supportive environment. Your key responsibilities Assist with Application Management : Help manage and maintain IT applications, ensuring they run smoothly. Support and Troubleshooting : Provide technical support to users, helping to resolve application issues. Documentation : Keep accurate records of application configurations and changes. User Training : Assist in creating and delivering training materials for users. Project Participation : Work on projects like application upgrades and new implementations. Quality Assurance : Help test applications to ensure they work correctly. Continuous Improvement : Suggest ways to improve application performance and user experience. Compliance and Security : Ensure applications follow company policies and industry regulations. Collaboration : Work with other teams to ensure successful application delivery and support. Your skills and experience Qualifications: Educational Background : A Bachelor’s degree in Computer Science, Information Technology, or a related field from a reputed university. Technical Aptitude : Strong interest in IT applications and systems. Problem-Solving Skills : Ability to analyze problems and find solutions. Communication Skills : Good verbal and written communication skills. Team Player : Ability to work well in a team. Attention to Detail : Careful attention to detail. Adaptability : Willingness to learn new technologies. Skills: Application Knowledge: Familiarity with IT applications. Programming Languages: Basic knowledge of programming concepts and/or any programming language such as C, C#, Java, Python or SQL. Database Management: Understanding of database systems and SQL queries. Networking: Basic knowledge of networking concepts. Cybersecurity: Awareness of cybersecurity principles. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm - Role 3: Job Title: Apprentice Role for Technology hiring 2024 – 2025 Location: Mumbai Role Description The PB Tech Apprentice – Mumbai, will work closely with our experienced IT professionals to gain hands-on experience and develop a deep understanding of our IT applications and systems. Recent graduates who have a strong technical aptitude and are eager to learn and grow within a dynamic and supportive environment. Your key responsibilities Assist with Application Management : Help manage and maintain IT applications, ensuring they run smoothly. Support and Troubleshooting : Provide technical support to users, helping to resolve application issues. Documentation : Keep accurate records of application configurations and changes. User Training : Assist in creating and delivering training materials for users. Project Participation : Work on projects like application upgrades and new implementations. Quality Assurance : Help test applications to ensure they work correctly. Continuous Improvement : Suggest ways to improve application performance and user experience. Compliance and Security : Ensure applications follow company policies and industry regulations. Collaboration : Work with other teams to ensure successful application delivery and support. Your skills and experience Qualifications: Educational Background : A Bachelor’s degree in Computer Science, Information Technology, or a related field from a reputed university. Technical Aptitude : Strong interest in IT applications and systems. Problem-Solving Skills : Ability to analyze problems and find solutions. Communication Skills : Good verbal and written communication skills. Team Player : Ability to work well in a team. Attention to Detail : Careful attention to detail. Adaptability : Willingness to learn new technologies. Skills: Application Knowledge: Familiarity with IT applications. Programming Languages: Basic knowledge of programming concepts and/or any programming language such as C, C#, Java, Python or SQL. Database Management: Understanding of database systems and SQL queries. Networking: Basic knowledge of networking concepts. Cybersecurity: Awareness of cybersecurity principles. How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

2 - 3 Years 1 Opening Bangalore Role description UST Job Title: Associate II - Lab Support Who we are: At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at . The Opportunity : UST is looking for an IT Infrastructure Support Engineer to assist with daily IT infrastructure operations, system administration, hardware and software support, and routine maintenance for on-premises and cloud-based environments. The candidate will support end-users and infrastructure teams to ensure uptime, stability, and performance across systems and networks. Key Roles & Responsibilities: Monitor, maintain, and troubleshoot servers, networks, and end-user systems. Provide Level 1 and 2 support for IT hardware (desktops, laptops, printers, networking devices). Assist in installation, configuration, and updates of OS (Windows/Linux), enterprise applications, and patch management. Coordinate with central IT team for backup, security compliance, user access management, and issue escalations. Document incidents, resolutions, asset inventory, and support procedures. Support audio-visual systems and VC setups for meetings and presentations. Participate in scheduled audits, system health checks, and preventive maintenance tasks. Track helpdesk tickets using ITSM tools (ServiceNow or similar) and ensure SLA compliance. Required Skills: Proficiency in Windows desktop and server environments. Knowledge of networking fundamentals (LAN/WAN, IP addressing, DNS, DHCP). Basic experience with Active Directory, user provisioning, and system access. Hands-on skills in troubleshooting hardware, operating systems, and connectivity issues. Familiarity with endpoint security tools, backup utilities, and asset tracking. Good communication, documentation, and interpersonal skills. Desired Skills: Exposure to Linux-based systems and virtualization (VMware, Hyper-V). Experience using ITSM platforms (ServiceNow, JIRA). Awareness of cloud platforms (Azure, AWS) and ITIL practices. Basic scripting knowledge (PowerShell, Bash) is a plus. Qualification: Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field. 7+ years of relevant IT support and infrastructure experience . What we believe : We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do. Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity: Through business, we will better the lives of those less fortunate than ourselves. Integrity: We honour our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. To support and promote the values of UST. Comply with all Company policies and procedures Skills IT,Linux,Lan About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

4+Yrs Exp We are looking resources with strong knowledge and experience in ReactJS, Node JS, HTML 5, Boot Strap, JavaScript, CSS Development, CI/CD, GitLab. The ideal candidate should be able to develop and maintain web applications and be able to troubleshoot and debug code. Should have a good understanding of web design principles and be able to create and modify web pages to meet customer requirements, Should also have a good understanding of databases and be able to design and implement database solutions, should have excellent problem-solving skills and be able to work independently or as part of a team, should have excellent communication skills and be able to work with customers to ensure their satisfaction About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description: We are hiring ServiceNow Architect having: Key Responsibilities: Seeking a skilled ServiceNow Architect with ITSM expertise and strong Handson experience in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions, ensuring alignment with ITSM best practices and enterprise service management strategies. ServiceNow Development: Design, develop, and implement custom solutions within the ServiceNow platform. Design, develop, and configure ServiceNow solutions with a focus on CMDB and CSDM . Implement and enhance ITSM processes such as Incident, Problem, Change, and Service Request Management . Develop and maintain CMDB integrations, ensuring accurate discovery and data population . Customize and configure ServiceNow applications (Incident, Problem, Change, Service Catalog, CMDB, etc.). Develop and maintain integrations with external systems (REST, SOAP, JDBC). Technical Expertise: Hands On experience in platform upgradation and SNOW . Build and configure ServiceNow workflows, business rules, UI policies, and other key ServiceNow components. Develop custom scripts using JavaScript to address client needs. Utilize ServiceNow Update Sets, scoped applications, and ServiceNow Studio for development. Implementation & Deployment: Collaborate with stakeholders to define technical requirements and deliver high-quality solutions. Assist in deployment planning, release management, and overall implementation of ServiceNow modules. Troubleshooting & Support: Provide ongoing support, enhancements, and troubleshooting for existing applications and modules. Resolve issues, bugs, and defects in the platform, ensuring minimal downtime. Collaboration & Documentation: Work closely with functional consultants, project managers, and business stakeholders to ensure alignment with project goals. Document development work, configurations, and solutions for future reference. Provide training and support to endusers and internal teams. Required Qualifications: 7+ years of handson experience as a ServiceNow Developer. Hands On experience in platform upgradation and SNOW Strong experience with ServiceNow Discovery, Service Mapping. Expert level understanding of CSDM data model and CI lifecycle. Proven ability to translate business needs into technical solutions. Experience managing CMDB governance processes and roles. Strong communication and stakeholder management skills. Proficient in JavaScript, ServiceNow scripting, and other development tools within ServiceNow. Experience in ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, Discovery, etc. Strong knowledge of ServiceNow platform administration, customizations, integrations, and configurations. Familiarity with web services like REST and SOAP and integration techniques. Experience with Agile methodologies and tools. Ability to work independently in a remote environment and manage time effectively About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Title: Full-time Certified Computer Trainer Job Location: Mumbai (Mobile Computer Lab – ‘Skill on Wheels’ Bus) Industry: Education / Training / IT Services Functional Area: Teaching & Training / IT Software – Education & Training Employment Type: Full-Time, Permanent Education:  UG: Diploma / B.Tech / B.E. in Computer Science, IT, or a related field  PG: M.Tech / MCA / M.Sc (IT) (Preferred)  Certifications: Any relevant IT or computer training certification (preferred) Experience: Minimum 2 years of teaching experience in the field of computer training. Salary: As per qualification and experience Job Description & Responsibilities: 1. Conduct computer training sessions for students on the ‘Skill on Wheels’ mobile lab. 2. Teach computer fundamentals, programming, MS Office, digital literacy, and IT skills to students and professionals. 3. Develop course materials, lesson plans, and assessments as per curriculum guidelines. 4. Ensure proper functioning of computers, software, and internet connectivity on the mobile lab. 5. Evaluate trainees through tests, quizzes, and practical assignments and track their progress. 6. Collaborate with local communities, schools, and organizations to promote digital literacy programs. 7. Maintain attendance records, student progress reports, and training logs. 8. Troubleshoot basic hardware and software issues if required. Key Skills Required: ✅ Computer Training & Digital Literacy ✅ MS Office & Basic IT Skills ✅ Programming (Python, C++, Java – optional) ✅ Teaching & Presentation Skills ✅ Troubleshooting Hardware & Software Issues ✅ Curriculum Development & Student Evaluation Key Highlights: ✔ Field-Based Role: Conducting training in a mobile computer lab ✔ Work Hours: 8:00 AM – 6:00 PM ✔ Work Environment: Traveling within Mumbai for training session Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person

ROLE SUMMARY: We are looking for a skilled and proactive System Administrator with 3–6 years of hands-on experience in managing IT infrastructure, including dedicated servers, network systems, CCTV, biometric devices, software installations, hardware maintenance, Troubleshooting and network cabling. The candidate must ensure the optimal performance and security of the organization's IT infrastructure while supporting end-users. Responsibilities, Authorities & Tasks Install, configure, and maintain servers (Windows/Linux) and network devices. Monitor system performance and ensure the availability of critical infrastructure. Manage LAN/WAN networks, routers, switches, and firewalls. Perform software installation, updates, and patch management. Provide technical support and troubleshooting for hardware, software, and network issues. Setup and maintain CCTV surveillance and biometric attendance systems. Handle structured cabling, including planning and implementation. Maintain system security through user access controls, antivirus, and firewall configurations. Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed Perform routine and scheduled audit of all systems, including backup and restore systems and data as per policy. Maintain IT documentation and inventory records. Present periodic reports, daily & monthly to the Managing Director. Perform other related duties as assigned. Required Job knowledge, Skills and Abilities Excellent verbal and written communication skills and strong supervisory and leadership skills. Excellent organizational skills and attention to detail. Strong Critical thinking and problem-solving skills, Collaboration. Respond appropriately to evaluation and changes in the work setting. Network configuration: IP, DHCP, DNS, VPN. Desktop/laptop troubleshooting Hands-on with routers, switches, and wireless devices. Experience with firewall and antivirus tools CCTV & Biometric device setup and maintenance Strong analytical and troubleshooting skills. Ability to work independently and in a team environment Required Qualification & Experience UG in IT, Computer science or related field Minimum 3-6yrs in similar Job Types: Full-time, Permanent Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Namakkal, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: System admin: 5 years (Required) Location: Namakkal, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 6382007397

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Key Responsibilities: Develop, test, and maintain secure PHP-based applications. Design and build efficient, reusable, and scalable PHP modules and web applications. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Write and maintain clear, scalable, and well-documented code. Troubleshoot, test, and debug applications to optimize performance. Participate in code reviews and ensure compliance with best practices. Work with other team members and stakeholders to define and implement new features. Follow industry trends and best practices to ensure code quality and application security. Required Skills: Proficiency in PHP and object-oriented programming (OOP) principles. Experience with PHP frameworks (e.g., Laravel, CodeIgniter,). Strong understanding of HTML, CSS, JavaScript, and AJAX. Familiarity with SQL and relational databases (e.g., MySQL, PostgreSQL). Knowledge of APIs (RESTful and SOAP) and experience integrating third-party services. Basic understanding of version control systems (e.g., Git). Strong problem-solving and debugging skills. Attention to detail and commitment to producing high-quality code. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Additional Information Job Number 25112729 Job Category Information Technology Location The Westin Mumbai Garden City, Goregaon East, Mumbai, Maharashtra, India, 400063 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

We are looking for a highly skilled and proactive IT Expert to take full ownership of backend operations across all departments. The ideal candidate should be proficient in Shopify management , Advanced Excel , and cross-departmental IT integration . This role demands a strong technical backbone and organizational intelligence to ensure seamless digital operations and workflow connectivity between Sales, Marketing, Accounts, Inventory, Customer Support, and E-commerce. Key Responsibilities:1. Shopify Management Manage, update, and optimize Shopify-based e-commerce website. Oversee product listings, integrations, apps, and theme updates. Monitor orders, payment gateways, shipping, and inventory sync. Manage backend customizations, reports, and automation scripts. 2. Advanced Excel & Data Handling Maintain, automate, and analyze complex Excel sheets for inventory, sales, and financial tracking. Create dashboards and reports for various departments. Handle data reconciliation, pivot reports, formulas, macros, and automation tasks. 3. Cross-Department IT Coordination Integrate and streamline tools/software used by departments like CRM, accounting, inventory, customer support, and HR. Set up and maintain internal file sharing, backups, access rights, and documentation processes. Ensure effective data flow and communication between departments. Train and support staff on digital tools and tech operations. 4. Technical Operations & Support Maintain IT infrastructure including cloud drives, email systems, software tools, and databases. Troubleshoot and resolve hardware/software issues across departments. Ensure data security, backups, access permissions, and regular maintenance. 5. Automation & Process Improvement Identify automation opportunities using Excel, Google Sheets, Zapier, or other tools. Build workflows to minimize manual tasks and boost productivity. Collaborate with stakeholders to identify pain points and offer tech-driven solutions. Key Skills Required: Proficiency in Shopify backend , apps, and theme customization. Advanced Excel skills (VLOOKUP, Pivot Tables, Power Query, Macros, etc.). Familiarity with automation tools (Zapier, Google Apps Script, etc.). Basic knowledge of web technologies (HTML/CSS, APIs) is a plus. Strong knowledge of data integration, file management & workflow mapping . Analytical mindset and process-driven approach. Good communication and troubleshooting skills. Educational Qualification: Bachelor's degree in IT/Computer Science or relevant field. Certifications in Excel, Shopify, or other automation tools (preferred). Experience: 2–5 years of relevant experience in IT backend roles, preferably in e-commerce or multi-departmental setups. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Shift: Day shift Work Location: In person

Awdiz Institute - Navi Mumbai's No. 1 Training Institute is hiring for Full time Hardware and Networking Trainer. As a Networking and Hardware Trainer, you will be responsible for designing and delivering comprehensive training programs to students, focusing on networking fundamentals, hardware configuration, maintenance, troubleshooting, and best practices. The ideal candidate should have a strong background in networking and hardware technologies along with a passion for teaching and mentoring students. Role: Hardware and Networking Trainer, A+/N+ Trainer, CCNA Trainer, Server Trainer, MCSE Trainer, MCSA Trainer. Job Responsibility The Trainer will be responsible for taking batches of Hardware Networking which includes A+, N+, OS Software Installations & troubleshooting, Windows and Linux Servers and CCNA Networking. Deliver the content of the structured program in an effective manner according to the lesson plans provided Keep a track of progress of the learners and submit timely information to the management when requested from time to time Developing questions for the purpose of Assignments, Practice Questions, and Test Papers Daily Practice Worksheets etc Complete documentation of program and ensuring the all assessment and training quality. Establish training modules and ensure the understanding of learners with case studies, assessments, and hands-on sessions. Required Key Skills Have updated knowledge in IT tools and certifications such as A+, N+, and CCNA. MCSE, MCSA, or Linux. Relevant certification is a must. Deep understanding of networking protocols, Windows Server, TCP/IP model, LAN, WAN, Switching, Firewalls, VPNs, Routing, and other hardware and networking concepts. Ability to manage a variety of training formats and learner levels Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Experience: Microsoft Windows Server: 1 year (Preferred) Application Deadline: 15/08/2025

DESCRIPTION As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. You'll have the opportunity to develop your career while supporting Amazon's unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the company's innovative and efficient work environment. Key job responsibilities As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazon's multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. BASIC QUALIFICATIONS 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% PREFERRED QUALIFICATIONS At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, KA, Bangalore Global IT Services Operations, IT, & Support Engineering

Position Overview: We are seeking a motivated and innovative IoT Intern to join our team and support the development of smart, connected solutions. This internship will offer hands-on experience in building, testing, and deploying IoT systems, from sensor integration to cloud communication. Key Responsibilities: Assist in designing and prototyping IoT devices using microcontrollers (e.g., ESP32, Arduino, Raspberry Pi). Work with sensors, actuators, and wireless modules (Wi-Fi, BLE, Zigbee, etc.). Develop and test embedded firmware using C/C++/Python. Integrate IoT devices with cloud platforms (e.g., AWS IoT, Firebase, ThingsBoard, MQTT). Collaborate with software and hardware teams to troubleshoot and optimize system performance. Maintain documentation for hardware schematics, firmware versions, and communication protocols. Requirements: Pursuing a degree in Electronics, Computer Science, Mechatronics, or a related field. Basic understanding of IoT architecture and components. Hands-on experience with microcontrollers and circuit design. Familiarity with programming languages such as C, C++, or Python. Knowledge of cloud integration and networking protocols is a plus. Strong problem-solving skills and eagerness to learn. Job Type: Internship Contract length: 3 months Pay: ₹3,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Work Location: In person

Job Purpose: To develop and optimize CNC programs for Vertical Machining Centers (VMC) to manufacture high-precision mould base components as per drawing and quality standards. Key Responsibilities: ✅ Programming & Operations: Prepare CNC programs for VMC machines using CAM software (e.g., Mastercam, NX, or similar). Optimize tool paths and machining processes for efficiency and precision. Select appropriate cutting tools, feeds, and speeds for various materials (steel, alloy steel, tool steel). ✅ Job Setup & Troubleshooting: Setup tools, jigs, fixtures, and workpieces on the VMC machine. Perform test runs and adjust programs to achieve desired dimensions and surface finish. Troubleshoot machining issues and resolve any programming errors or machine alarms. ✅ Drawing Interpretation: Interpret 2D drawings and 3D CAD models for programming. Ensure dimensional accuracy and geometric tolerances (GD&T) as per drawing. ✅ Process Documentation: Maintain program records, process sheets, and setup sheets. Ensure proper backup and version control of all CNC programs. ✅ Machine Maintenance & Safety: Perform basic maintenance of VMC machines. Ensure adherence to safety and quality protocols on the shop floor. Key Skills & Competencies: Strong knowledge of VMC programming and machining processes . Proficient in CAM software (Mastercam, Siemens NX, Solid CAM, or equivalent). Hands-on experience with Fanuc , Siemens , or Mitsubishi controllers. Good understanding of cutting tool selection , cutting parameters, and fixture design. Ability to work from technical drawings and CAD models. Analytical thinking and problem-solving skills. Key Machines Knowledge: VMC (Vertical Machining Centers) Tool Offset & Work Offset Setting Basic knowledge of Conventional Milling & Grinding preferred. Qualifications & Experience: ITI / Diploma / Degree in Mechanical / Production / Tool & Die Making. 3 to 6+ years of experience in VMC Programming & Operations , preferably in mould base or precision machining industry. Experience with high-precision components and close tolerance work. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person

Roles and Responsibilities: Act as the primary point of contact for all IT helpdesk queries, ensuring timely resolution and high-quality user support. Handle hardware troubleshooting, software installation, and configuration across multiple platforms including macOS. Manage end-to-end IT asset lifecycle: procurement, tagging, assignment, maintenance, and disposal. Facilitate asset allocation for new joiners and ensure efficient asset recovery during employee exits. Coordinate with vendors for purchase orders, repairs, replacements, and warranty claims. Organize and track asset movement between locations or departments, maintaining up-to-date inventory records. Oversee peripheral and secondary IT infrastructure including TVs, speakers, and other media hardware. Ensure adherence to ITIL practices in daily operations and contribute to continuous process improvement. The Successful Applicant: Proficiency in English (written and oral). Ability to complete tasks on time and collaborate with other departments. Possesses outstanding communication abilities and is skilled in engaging with stakeholders. Should possess a strong problem-solving nature. Must be proficient in data management. Should demonstrate high integrity and ownership. 3–5 years of experience in IT asset management or IT support roles. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift License/Certification: ITIL Certification (Required) Work Location: In person

JOB DESCRIPTION Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Proficiency in Oracle SQL & Perl/Shell scripting Basics knowledge in AWS or other cloud technology Should be able to work in shift and support on-call on weekends. Strong analytical and problem resolution skills Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Knowledge in payment domain is added advantage ABOUT US

JOB DESCRIPTION Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support II team member within JPMorgan Chase, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. You will be responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, thereby supporting a seamless user experience and fostering a culture of continuous improvement. Job Responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure May require the role to provide on-call coverage during weekends Required qualifications, capabilities, and skills Possess 2+ years of experience, ideally working with Data/Python applications in Production environment. Experience in programming or scripting language (Python). Experience working with containers and container orchestration (Kubernetes) Experience working with orchestration tools (Control-M) Experience with cloud platforms (AWS), ideally provisioning infrastructure using Terraform. Exposure to observability and monitoring tools and techniques Good communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment. Preferred qualifications, capabilities, and skills Significant advantage to have experience supporting applications on platforms such as Databricks, Snowflake or AWS EMR (Databricks preferred). Actively self-educates, evaluate new technology, and recommend suitable ones. Knowledge of virtualization, cloud architecture, services and automated deployments. ABOUT US