The impact you'll make
As a Software Engineer at Lam, you will be at the forefront of innovation by designing, developing, and troubleshooting, and debugging software programs. Your role is pivotal in developing software tools that support design, infrastructure, and technology platforms. Your expertise will determine hardware compatibility and influence design, ensuring seamless integration between software and hardware.In this role, you'll make an impact across Lam's entire product portfolio of equipment working within our centralized software engineering team, collaborating with some of the brightest minds in the industry.
What You'll Do
- Role and Responsibilities
- Customer Request Management: Serve as the single point of contact for escalations, software upgrades, and new requirements. Attend customer meetings, track support metrics, and ensure timely updates and resolution.
- Issue Resolution & Coordination: Lead the support team in troubleshooting and resolving customer issues. Collaborate with development, QA, and support teams to ensure effective and timely closure of tickets.
- Quality Assurance Ownership: Design and execute test strategies and test cases based on customer needs. Manage test data, perform regression and integration testing, and ensure release validation meets quality standards.
- Root Cause Analysis & Debugging: Analyze software logs, reproduce issues in simulator environments, and debug code to identify and resolve root causes efficiently.
- Process Compliance & Reporting: Ensure adherence to escalation and upgrade protocols. Maintain detailed logs of customer requests, generate weekly reports, and share insights with management.
- Documentation & Knowledge Sharing: Identify documentation needs, create and release technical/non-technical content, and mentor team members on support and QA best practices.
- Continuous Improvement & Innovation: Stay updated on product architecture and changes. Use AI tools to derive innovative support and test solutions that enhance customer experience.
Mandatory Skills And Qualification
Mandatory skills
- Strong analytical, problem-solving, and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Working knowledge of Computer Architecture and Operating Systems.
- Prior experience in Customer Management roles.
- Experience in GUI, Functional, Integration, and Regression Testing.
ELIGIBILITY CRITERIA
- Bachelor's degree or master's degree in engineering preferably Computer Sc / Electronics / Information Technology
- Years of Experience 5 -7 years
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
