444 Software Support Jobs - Page 9

Lab45 is the innovation arm of Wipro focused on building cutting-edge products, platforms, and solutions. We are seeking a highly skilled and experienced Software Engineering Leader with a proven record of accomplishment of building frameworks, platforms and reliability software supporting large scale and mission critical systems. As the Engineering Leader for Airline Products in Lab45 Platform org you will, Be responsible for leading the design, development, and deployment of software frameworks and platforms that will be used by airline suite of products Drive technical vision, strategy, innovation, and roadmap for the Platform and frameworks. Work with stakeholders and customers to understand requirements and provide technical solutions Drive adoption of open source and champion inner sourcing Lead, inspire and drive success of the team members Evaluate modern technologies and provide recommendations to improve software development processes Stay up to date with the latest software development trends and technologies Review and approve software design and code changes to ensure they align with established standards and best practices Help develop and maintain documentation for the software framework and platform Model company values and behaviors and help foster a culture of innovation, engineering excellence and product inclusion Driving the culture of creativity and accountability in running the production systems reliability Inspire and grow future technologists through active mentorship programs and training sessions Minimum Qualifications Bachelors degree in engineering-related field (computer science, electrical engineering, etc.) or equivalent practical experience Experience developing product/platform with minimum of 6-8 years in large scale software development Experience with software architecture and design influence Experience handling multi diverse customers and expectations. Knowledge or prior experience in multiple programming languages, such as Java, .Net, and C++ Experience defining & implementing PDLC and DevOps processes Strong leadership skills and experience leading teams of software engineers Familiarity with Agile development methodologies Manage large scale production environments Strong problem-solving skills and the ability to troubleshoot complex software issues. LocationIndia ( Preferably Bengaluru ) Preferred Qualifications Experience leading and managing a team of software engineers across multiple geographical locations Experience taking ideas from inception to launch to widespread adoption Championing major change and driving adoption across multiple organizations Technical Skills: Proficiency in Java and Spring Boot. Experience with microservices architecture. Knowledge of Kubernetes (k8s) for container orchestration. Experience with monolith applications. Familiarity with Google Cloud Platform (GCP). Proficiency in PostgreSQL for database management. Experience with Git, CI/CD tools, and processes. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE & Tele sales 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

Blitz Infosystem is looking for Technical Support to join our dynamic team and embark on a rewarding career journey Provide technical assistance to end-users Diagnose and resolve hardware/software issues Document technical problems and solutions Ensure customer satisfaction through effective support

ConvergePoint iscurrently looking for a Specialist \u2013 Software Support to join the team and helpbuild our market-facing B2B SaaS regulatory compliance software products. Youwill be responsible for providing Technical Support for our products built onMicrosoft Office 365 SPFx, Microsoft Azure, AI, Machine Learning, and Bottechnologies JobResponsibilities Provide in-depth online support to customers on the use of the ConvergePoint software (training will be provided). Will need to support multiple ConvergePoint products. Assist customers with the use of software, troubleshooting and finding solutions to unforeseen issues. Manage and update support tickets in HubSpot. Follow time tracking on all tickets. Must be able to conduct tests and find resolutions to issues. Work closely and communicate with the US implementation team. Provide daily end of day status updates to the US Manager Requirements Desired Skills A bachelor\u2019s degree is required. A degree in Management Information Systems, Business Administration, Communication, or related field is preferred. Must have a minimum of 3 years of technical/software support or B2B customer support experience. Must have excellent problem solving and technical troubleshooting skills. Exceptional customer service skills Excellent phone, verbal, and written communication skills Possess excellent critical thinking skills. Must be willing to learn the ConvergePoint software; training will be provided. Experience with HubSpot, Zendesk or a help desk ticketing system This position will provide thecandidate with a lot of opportunities to learn and grow within software supportand implementation. Work Timings 9.30 pm to 06.30am IST.

Job Profile We are looking for a Customer Support Executive (Female) to join our team! She will handle day-to-day tasks, Provide timely response to customer feedback or enquiries. Attend to customers' email and phone enquiries professionally and amicably. Liaise and coordinate between vendors to ensure the Campaign requirements are met. Assist with documentation tasks such as data entry, filing documents, and preparing reports. Your responsibilities will cover both Back office support and direct communication with customers across various platforms. Role & responsibilities This is a full-time on-site role for a Customer Support Executive located in Navrangpura, Ahmedabad. In this role, you will be responsible for the following: Handle customer inquiries and resolve issues via phone, email, and chat. Manage office operations, with tasks like data entry, filing, and Maintain accurate records of customer interactions. Perform general office duties, such as answering phones and responding to emails. Provide support with scheduling appointments, meetings, and events. Maintain a positive and professional image of the company . Collaborate with other teams to ensure seamless customer experience. Perform other tasks as assigned. Preferred candidate profile Bachelor's or Masters Degree preferred. Freshers and experienced candidates can apply.(Only Female candidates apply) Strong communication, presentation, and interpersonal skills. Strong attention to detail and organizational skills. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks as well as in a team environment. Experience in digital marketing and social media platforms is a plus. Good working knowledge of Microsoft Word, Excel, PowerPoint and any other relevant software. Basic in English and Fluency in Hindi is required. Fluency in any other regional language is a plus.

Location : Gurgaon Company : Max@Home (Max Healthcare) Job Description We are looking for a proactive and detail-oriented IT Executive to join our team at Max@Home. The ideal candidate should have a solid foundation in IT infrastructure, hardware troubleshooting, basic networking, and inventory management. Key Responsibilities Provide day-to-day technical support to internal users for hardware, software, and networking issues. Troubleshoot and resolve problems related to desktops, laptops, printers, scanners, routers, and other IT equipment. Perform system installations, upgrades, configurations, and routine maintenance. Ensure smooth operation of LAN, WAN, and internet connectivity across the office. Maintain asset records and manage IT inventory, including hardware, software, and licenses. Coordinate with vendors for hardware repairs and procurement. Support end-user onboarding/offboarding activities (e.g., system setup, email configuration, access provisioning). Maintain documentation of IT processes, asset allocation, and issue resolutions. Ensure data backups and adherence to IT security protocols. Provide remote IT support to field and homecare teams as needed. Required Skills & Qualifications Bachelors degree or diploma in IT, Computer Science, or related field. 1-3 years of experience in IT support or system administration. Basic knowledge of networking (LAN/WAN, IP addressing, routers, switches). Hands-on experience with desktop/laptop hardware and troubleshooting. Familiarity with Windows OS, MS Office, and basic system utilities. Knowledge of IT inventory management tools or Excel. Good communication and problem-solving skills. Ability to work independently and support remote users. Interested candidates can share their profiles at attul.chauhan@maxhealthcare.com

ServiceNow RPA Developer1 Key Responsibilities Bot DevelopmentDesign, develop, and implement RPA bots using ServiceNow's RPA Desktop Studio. Process AnalysisWork with stakeholders to analyze business processes and identify automation opportunities. IntegrationIntegrate RPA bots with various applications and systems to streamline workflows. DocumentationCreate detailed documentation of RPA solutions, including process maps, technical designs, and user guides. Testing & Quality AssuranceConduct thorough testing of RPA bots to ensure accuracy and reliability. Maintenance & SupportProvide ongoing maintenance and support for deployed RPA solutions, addressing any issues or enhancements. CollaborationWork closely with cross-functional teams based out of India and US, including IT, business analysts, and project managers, to deliver successful RPA projects. Feedback & ImprovementCollaborate with other RPA developers across the organization to gather feedback and work towards addressing them to maximize the benefits of ServiceNow RPA offerings. Required Qualifications and Skills: Bachelor's degree or higher in Mathematics, Computer Science, Engineering, or a related discipline 4-6 years of working experience in Technology Consulting, Software Support, or a related field 3+ years of working experience with designing and developing RPA bots using ServiceNow RPA hub Exposure to SAP and Web applications Hands-on with at least one of the coding languages - C#, Java and .net VB Familiarity with programming (including scripting /coding using JavaScript), SQL and relational databases Develop detail As-Is Process Description - PDD (Process Description Document), Detail To Be Automated Process Description - SDD (Solution Design Document) Proven track record of successfully delivering RPA projects from inception to deployment Strong understanding of RPA principles and best practices Work with business and technology teams and assess automation solution feasibility Experience with developing and maintain applications on ServiceNow Platform using tools like flow designer, app engine studio, etc will be a big plus Knowledge of Python, ML, tools/techniques will be preferred

JOB ROLE ANALYSIS Employee Name & Code: Replacement Job Title: Senior Product Manager Function: RL Ho & Support-HO House Hold Grade: M5 Job Summary: (Please provide a concise summary of job’s purpose and main responsibilities) A candidate with Tech and Digital knowhow with inclination towards Switch, Acquiring, Authorization Key Responsibilities: (Detailed description of tasks and responsibilities) Analyze and monitor various developments in Debit Card Switch, ACS partners Coordinating with IT, BSG and other stake holders for completing and developing the projects. Analyze existing product authorization rate and see that there is any changes as per the trend in the market. Handle regulatory project and audit query to smooth functioning of debit card Supports strategic planning and product implementation of Debit Cards Owns the end-to-end debit card transaction lifecycle via different channels and achieves project completion and customer experience by higher auth rate and improving overall customer experience Implements auth strategy with help of ACS partners, identify issues, ideate and implement solutions Cross functional co-ordination with, Legal compliance, BSG, Ops, IT, Marketing & Product teams to discuss and finalize new enhancement changes on the channels or new product development. Tools & Platforms: (Details of any specific online tool / platform / software used in the role) SQL, SAS Does the role include any of the below(Please tick the box as applicable)

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle PeopleSoft Financials Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle PeopleSoft Financials.- Strong understanding of database management systems.- Experience in troubleshooting software issues.- Knowledge of SQL and PL/SQL.- Hands-on experience in software debugging.- Good To Have Skills: Experience with Oracle E-Business Suite. Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle PeopleSoft Financials.- This position is based at our Gurugram office.- A 15 years of full time education is required. Qualification 15 years of full time education

Key Responsibilities: Provide technical support for web hosting services, including shared, VPS, cloud, and dedicated servers. Communicate directly with customers via phone, email, or chat to understand their concerns, provide updates, and ensure a smooth support experience. Troubleshoot issues related to DNS, domains, cPanel, WHM, Plesk , FTP, SSL, and email hosting. Assist customers with website migration, email setup, and server-side issues. Handle support tickets and ensure timely resolution in line with SLAs. Monitor server health and escalate any major server/network-related incidents. Guide customers through basic CMS (WordPress, Joomla, etc.) troubleshooting . Assist in server configuration and updates as needed in coordination with the sysadmin team. Maintain documentation of client issues, resolutions, and knowledge base updates. Collaborate with sales, billing, and infrastructure teams for seamless customer support. Required Skills: Good understanding of Linux/Windows hosting environments Experience with cPanel, WHM, Plesk, FTP, SMTP/IMAP/POP3 Familiarity with DNS management and domain propagation Strong troubleshooting and communication skills Basic knowledge of firewalls, SSL certificates, and backups

Hiring for Customer Care Executive in Pure chat process Solving technical queries Salary upto 30 k Immediate Joining Call or whatsapp CV now to schedule interview HR 79827 39499

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Android Application Development Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Android Application Development.- Strong understanding of software debugging techniques.- Experience in troubleshooting software issues.- Knowledge of database management systems.- Hands-on experience in software deployment processes. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Android Application Development.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Continuously improve processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management.- Strong understanding of asset life cycle management.- Experience in software troubleshooting and issue resolution.- Knowledge of ITIL framework for service management.- Familiarity with incident management tools.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Asset Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with application lifecycle management tools.- Strong understanding of software troubleshooting methodologies.- Familiarity with cloud-based application support.- Experience in user training and support for software applications. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Lead a team of tier 1, 2 and 3 Customer Support professionals who respond via phone/email/chat to customer inquiries Implement and refine processes and procedures for the CSR Monitor CSR metrics & implement initiatives to drive continuous improvement Required Candidate profile Prior experience working in a software support role including at least 5 years of leadership experience managing direct reports Experience supporting Enterprise SaaS applications

Job Title: System Administrator IT Support Location: Chennai-Perungudi Job Summary: We are seeking a skilled and proactive System Administrator – IT Support to join our IT team. This role is responsible for maintaining, supporting, and optimizing our IT infrastructure, ensuring the stability and security of our systems and networks, and providing technical support. Key Responsibilities: Install, configure, and maintain operating systems, software, hardware, and network infrastructure. Monitor system performance and troubleshoot issues to ensure optimal up time and reliability. Manage user accounts, permissions, and access controls in Microsoft 365. Perform regular system backups and recovery operations. Maintain IT documentation, including system configurations, procedures, and support logs. Collaborate with vendors and other IT team members to support and upgrade IT infrastructure. Responsible for User ID creation for new joiners, assigning Laptop. Experience: 2+ years in a similar System Administrator or IT Support role. Skills: Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills. Ability to prioritize tasks and work independently.

IT Asset Management | Hardware Asset Management | Software Asset Management | License Management | IT Procurement | Vendor Management | IT Budgeting | CMDB | Hardware Asset Management

About the position: Join the core technical team behind Scalefusion, OneIdP, and Veltar platforms trusted by IT teams worldwide. As a Technical Solutions Engineer, youll work on real-world enterprise challenges across device management, identity, access, and security. This is a hands-on, problem-solving role involving scripting, feature testing, and deep technical analysis across multiple platforms. This is a full-time on-site role based out of our office in Viman Nagar, Pune, India. What youll do: Troubleshooting device, OS, and identity-level issues across Windows, Android, iOS, macOS, and Linux Writing PowerShell, Bash, and JSON scripts to simulate IT environments and automate tasks Testing new features, replicating customer use cases, and working closely with product and engineering teams Working across platforms like MDM, IAM, Conditional Access, and remote management What youll bring: Strong logical thinking and problem-solving mindset Interest in scripting, operating systems, and system security Effective verbal and written communication Willingness to learn and work across diverse technologies Exposure to PowerShell/Bash/JSON is a plus This is a launchpad for those who love tech, think deeply, and want to grow fast.

BKMSOLVENTS is looking for Data Base Manager to join our dynamic team and embark on a rewarding career journey Design and develop database solutions. Optimize database performance and efficiency. Write and maintain database scripts and procedures. Collaborate with development teams on data integration. Ensure data security and integrity.

Manage a team of 15 support engineers efficiently and drive performance. Handling escalation / supervisor calls and assist/resolve customer issues. Monitoring performance of agents and help them improve their KPIs. Responsible for meeting all the key KPIs assigned to the project. Provide constant coaching and feedback for team members. Prepare performance reports of the team and share with management / client.

Roles and Responsibilities Should have knowledge about operating systems Work form Office Rotational Shifts/ Day shift Desired Candidate Profile Fresher / experience in International BPO call center voice and non voice process knowledge about computers & Internet Perks and Benefits Domestic and International call Center No Fees Call 9988350971 9988353971 7508062612 01725000971 WhatsApp number 9781021114 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Role & responsibilities Candidate should have knowledge on Software Applications Should Install, Support and Troubleshoot Software Applications onsite Preferred candidate profile Should have good exposure to Software Skills and Good Communication Skills Must be a Quick learner 2 Wheeler with Driving License Required

Seeking a proactive Customer Support Specialist to handle client enquiries, complaints, and lead follow-ups. Must ensure timely resolution, maintain CRM records, and support customer satisfaction for our IT products and services. Annual bonus Sales incentives Performance bonus Job/Soft skill training Course reimbursements

Preferred Domain : Robotics Work Location : Continental Automotive India (TCI) Role of the Engineer Develop well documented industry ready software for powering robots and related infrastructure like robot simulation and testing frameworks. Validate the developed software modules in various. Provide software support for test and deployment engineering teams. Test and benchmark the performance of the existing and developed software solutions. Optimize the execution performance of the developed software modules. Contribute to development of new utility software and tooling required for improving the overall robustness of the autonomy functionalities. Improve the code quality to meet the cybersecurity requirements. A bachelor s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering or in a related discipline with at least 1 years experience. Technical proficiency in production level software development and support. Good software development skills in C++/Python/Rust. Experience or knowledge in ROS/ROS2 or other middleware technologies.

Preferred Domain : Robotics Work Location : Continental Automotive India (TCI) Role of the Engineer Develop well documented industry ready software for powering robots and related infrastructure like robot simulation and testing frameworks. Validate the developed software modules in various. Provide software support for test and deployment engineering teams. Test and benchmark the performance of the existing and developed software solutions. Optimize the execution performance of the developed software modules. Contribute to development of new utility software and tooling required for improving the overall robustness of the autonomy functionalities. Improve the code quality to meet the cybersecurity requirements. A bachelor s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering or in a related discipline with at least 1 years experience. Technical proficiency in production level software development and support. Good software development skills in C++/Python/Rust. Experience or knowledge in ROS/ROS2 or other middleware technologies.