444 Software Support Jobs - Page 8

The Opportunity Avantor is looking for a Sales Application Support Specialist Spanish Language. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. The team comprises experts from various scientific fields within Life Sciences. What were looking for Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline. Experience: 0-2 years of experience working in Life science-related industry (exmolecular/ microbiology labs). Language Proficiency: Proficient in Spanish (Level B1/B2 preferred) Preferred Qualification: Communication Skills: Excellent communication skills with telephone etiquette. Team Player: Strong team player with a drive for results. Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers. Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy. Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses. Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adherence to Avantors policies, procedures, rules, and guidelines Upholding Avantor Culture and Values H ow you will thrive and create an impact: Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries. Sales Enhancement: Maximize sales opportunities through technical assistance by: Providing product specifications and application support Checking product compatibility Identifying products based on end-user applications Suggesting alternatives for unavailable products Upselling products and services where feasible Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates. Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery. Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

The Opportunity Avantor is looking for a Sales Application Support Specialist German Language. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. Our team comprises experts from various scientific fields within Life Sciences. What were looking for Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline. Experience: 0-2 years of experience working in Life science-related industry (exmolecular/ microbiology labs). Language Proficiency: Proficient in German (Level B1/B2 preferred) Preferred Qualification: Communication Skills: Excellent communication skills with telephone etiquette. Team Player: Strong team player with a drive for results. Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers. Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy. Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses. Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adherence to Avantors policies, procedures, rules, and guidelines Upholding Avantor Culture and Values H ow you will thrive and create an impact: Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries. Sales Enhancement: Maximize sales opportunities through technical assistance by: Providing product specifications and application support Checking product compatibility Identifying products based on end-user applications Suggesting alternatives for unavailable products Upselling products and services where feasible Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates. Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery. Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Application Support L2 for end-users, business partners, internal users Review of production problems, root cause analysis Perform Backend Activities, Query building, fetching data, database updates Knowledge about infrastructure, sub system software Required Candidate profile 3 years of experience developing and supporting applications including scripting skills in Unix Shell Scripting. Experience in Incident Management, Change Management and Problem Management. Perks and benefits To be disclosed post interview

Urgent opening for Implementation Consultant - Software Technologies Posted On 23rd Sep 2015 07:11 AM Location Mangalore, Mysore, Bangalore, Ernakulam, Bhubaneshwar, Chennai, Coimbatore and Madurai Role / Position Implementation Consultant Experience (required) 2 plus years Description Our Client: Promoted by team of Doctors and Visionaries in Hospital business and founded in 1999 with the goal of creating world class hospital management software (HMS) and solutions to make the task of delivering expert IT solutions and services to Hospitals and healthcare institutions, easier. With the rise of technology throughout the healthcare field, we began to develop cutting edge software to better manage the information generated by newer technologies with one eye firmly focused on patient safety and the other on improving healthcare delivery. We believe that the benefits of software designed thoughtfully and purposefully can effectively address the challenges faced by healthcare providers. Our Information Technology solutions in healthcare can help provide enhanced care to patients while conforming to present and emerging standards and regulations and ensuring seamless integration within the various divisions of healthcare. Finally, we firmly believe these solutions have a critical social relevance for patients by providing accurate monitoring and compliance with best procedures and practices.Since our promoters are Doctors, it is natural that blending of people and skills in both fields of information technology and healthcare comes naturally to us. The company is deeply committed to its goals of providing applications that enhance patient safety, automate revenue cycles, secure patient information, manage scheduling, and improve financial management. The company also offers software for other health care companies such as blood banks, labs, and pharmacies as well as for companies involved in practice management, home health, and long-term care providers. Leveraging its heritage and domain expertise, and with the help of experts in almost very aspect of the healthcare field, we are focused on the continuing challenges that the healthcare field faces and the solutions that would solve them. From the core to the top each and every unique part is taken into consideration. In accordance with market demand, Aosta constantly improves its products and services, the latest being the mobile experience of its products and services given the reach of mobile screens in all walks of life. At the beginning of 2006, we released Backbone a comprehensive Health Information System (HIS). This package is made of a suite of modules that are designed to increase productivity while assisting in quality assurance for healthcare organizations and patients. VISION : To be holistic IT solution provider for Healthcare industry by embracing the best of technologies and skills to deliver world class Hospital Management Solutions and ensure greater services levels to patients using contemporary process and systems... Positions Implementation Consultant Locations Mangalore, Mysore, Bangalore, Ernakulam, Bhubaneshwar, Chennai, Coimbatore and Madurai Tasks: Implesment Healthcare IT Solutions Train users on healthcare IT solution and industry best practices Management reporting on project progress, issues & achievements. Document the Implementation. Qualification: MBA in Hospital Management / M.Sc in Hospital Administration / other equivalent Experience: 2 -3 years as healthacare IT solution Implementation Consultant in a reputed consulting organization / At least two full lifecycle implementation of Hospital Information System in 250+ bed hospitals. Skills: Process Oriented, Methodical, Analytical Skills and Problem Solving Skill, Should be a Team Player, Good Communication & Presentation Skills, Good Knowledge of Healthcare IT industry Standards & Best Practices Languages: MandatoryFluency in English MandatoryFluency in Hindi / Telugu / Kannada Knowledge of other south Indian languages is desirable If interested, Please share your updated profile along with CTC details Send Resumes to girish.expertiz@gmail.com -->Upload Resume Location - Mangaluru,Mysuru,Bengaluru,Ernakulam,Bhubaneswar,Chennai

Urgent Opening for Technical Writer-Koramangla-Bangalore Posted On 16th Jul 2015 04:44 PM Location Koramangla-Bangalore Role / Position Technical Writer Experience (required) 3+ years Description Our clientis data integration startup that helps users move data from various business apps with ease. They recently received a $2 million funding and are poised to capture the market. As a part of this expansion, they are currently looking for a Technical Writer with an exceptional portfolio. The details of the role are below The Opportunity Were looking for a product contentwriter. You would be an expert in our product andwritecontent that makes our product clear, easy, and delightful for our customers in North America, UK, and Australia. If you love technology (software) and eat, sleep, and breathewriting, keep reading.. You will be the proud owner of the entire product andtechnicalcontent and including Knowledge Base articles, Help Instructions, Contextual messaging etc. You would lead and be responsible to make our documentation the best in the business. This role requires you to be very hands-on with the product and regularly interact with internal teams like Product Management, Engineering and customer success teams. Responsibilities: lead an ongoing process of continuously improving our entire knowledge base. create, clean up, or rewrite ourtechnicalknowledge base, support articles, contextual help etc. analyzetechnicalsupport conversations (customer emails, support tickets, and live chats) and suggest if the documentation needs any changes to help customers find answers better and faster work with the tech support and customer success teams to refine the product documentation based on customer feedback. work with the product management and engineering teams to understand the product use cases and also to verify the accuracy of thetechnicalcontent produced. work with the UI / UX team towriteconcise and crisp contextual help information in the product to make it easier to use. create simple and lucid how to guides - could be textual articles, visual data or explainer videos. Ideal Candidate will: skills andtechnicaldepth towriteclear, accurate, and usefultechnicaldocuments and online content for our customers. ability to explain a complex concept ortechnicalinformation in an easily digestible content for a wide variety of audiences. 3+ years of experience working as atechnicalwriteror documentation specialist. (That said, we also care about potential. If you dont have the years, tell us about the impact you created) ability to self-manage and work on your own initiative, including seeking input and critique from others. ability to work on several projects concurrently and juggle competing priorities when necessary. Desired Skills: Basic HTML and CSS skills (Bonus) Familiarity with CMS, support softwares, documenting user interfaces etc Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Urgent openings for Technical Support Analyst - Hyderabad Posted On 25th Sep 2015 07:50 AM Location Hyderabad Role / Position Technical Support Analyst Experience (required) 1 plus years Description What Youll Do In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding our software product. In assessing and resolving end-user questions you will deliver world-class technical and application support to our dynamic and growing customer base. Responsibilities: Help resolve software and technical questions for the customer efficiently and effectively Gather the required information necessary in order to best handle customer software and technical inquiries Manage customer expectations regarding estimated response times for issue resolution Extensively research and document customer technical issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate Partner with Technical Support team members on various strategic projects when needed Extensively research and document customer technical issues Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams. What Were Looking For Bachelor's degree from an accredited University or College 1+ year work experience in delivering software support preferably at a SaaS company Must have passion for being part of a hard working, winning team Must have ability to multi-task in a fast paced environment Must have excellent ability to learn and articulate software-related and technical concepts Must have strong active listening skills Must have excellent Customer Service skills Must have strong attention to detail when communicating with customers (verbal & written) Must have ability to empathize with customers and convey confidence Must have expertise working with Microsoft Excel Must have strong documentation skills If interested, please share your updated profile Send Resumes to girish.expertiz@gmail.com -->Upload Resume

A person for Sales, Marketing & Support to deal with company clients. Minimum one year work should be there. In EduRBS TECHNOLOGY PVT. LTD. (IT Software Company) Communication, Laptop, Android Mobile & two wheeler are Mandatory. director@edurbs.in

Resolving IT support requests from employees Answering employee questions regarding computer systems Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Generating sign ins for new hires during the onboarding process Installing new software and hardware drivers and updating existing ones as needed Updating employees on the status of their service requests Logging all service requests and updating tickets as needed

Role - Team Lead | Service Desk Should need to have Team Lead designation on Papers Exp - Min of 4 Yrs Skills - Microsoft Application Support | Windows Support | Technical Support Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com

Skillset needed: Good Communication Able to arrange a call with the customer and discuss the issues/resolutions Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service/Customer support """ (1) To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project(2) To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards (3) To interact with the customer and internal teams to gather requirements for development purposes (4) To perform activities related to enhancement creation of documents for CMMi and client requirements (5) To provide technical guidance to junior developers

Act as the technical interface between the engineering services team and OEM/Tier-1 customer engineering teams. Lead and support avionics systems engineering activities throughout the lifecycle — requirements development, architecture, design, integration, verification, and validation. Interpret customer requirements and translate them into clear, actionable system and subsystem requirements, aligned with ARP-4754A guidelines. Work collaboratively with cross-functional teams (software, hardware, safety, and integration) to ensure seamless system development and certification. Contribute to the development of DO-178C and DO-254 compliant artifacts, supporting software and hardware engineering. Participate in technical reviews, design discussions, and formal audits with customer engineering and certification teams. Perform safety analyses (FHA, PSSA, SSA) in compliance with ARP4761. Support lab integration, troubleshooting, and issue resolution on customer platforms or rigs. Required Qualifications: Bachelor’s or Master’s degree in Aerospace/Electronics/Computer Science Engineering. 10+ years of engineering experience with significant exposure to commercial avionics development. Strong knowledge of ARP-4754A systems engineering and ARP-4761 safety assessment processes. Hands-on experience in software development for embedded avionics (C, C++, Ada) and understanding of real-time systems. Familiarity with DO-178C, DO-254, and ARINC protocols (429, 653).

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Customer Experience (CX) Center Support Engineer, you'll be responsible for providing Root Cause Analysis and triaging critical customer situations. The Support Engineer will help Premium customers on their critical situations and important technical or functional impacts on their UKG end-to-end solutions.The Support Engineer will deliver end-to-end high standard services, guidance, and support for our premium and strategic customers. You will collaborate with key stakeholders across the business to deliver and support innovative and high-quality customer specific proactive checks and provide support to the delivery of Premium Services and Support.The core competence for the Support Engineer will be to provide technical support, diagnosing and troubleshooting UKG solution and integration problems. You will create requirements, build, test, and create documentation that supports the rollout of proactive checks, tools, and methods in collaboration with other Customer Experience (CX) teams.The Support Engineer will need to fully understand the customers solution and business and define adequate customer engagement to ensure customers meet their business requirements in all segmentations (Enterprise, Small and Middle business and customers).Key Responsibilities: Manage and evaluate critical situations including review and sign-off of action plans for all critical customer situations. Handling vague customer situations. Elaborate and sign-off on de-escalation plans. Evaluation of customer solutions and provide specific direction needed on high priority issues for resolution and future prevention. Assist with providing updates on customer status to senior management. Ensure management of strategic customer delivery on software related services and ensure the quality of the customer engagements. Execute on the CX Strategy to drive growth, best practices, margin increases, and customer overall satisfaction. Develop and execute a comprehensive, transformation roadmap that aligns with Global Services vision, mission, strategic objectives and operational risks/issues. Performs other duties and responsibilities as assigned. Demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features. Establish and maintain standards, methodologies, tools, templates and best practices for Premium delivery, and Premium Customer Service. Develop mechanisms of factory deliveries and automation models to achieve quick time to value for UKG customers. Long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG Solutions.Basic Qualifications: Bachelor's Degree in Computer Science, STEAM related field or other relevant combination of training and experience 5+ years in a Solution and Software Support for Cloud solutions SQL, Python, or C++ experience 5+ years of experience in providing solution and leading customers to execute on multiple, critical projects simultaneously Ability to travel up to 50%Preferred Qualifications: Proven records on Root Cause analysis, Diagnosis and Solutioning Proven records on latest technologies AI, Data, Integrations and cross technologies Excellent problem solving, collaboration, and communication skills Proven track record of delivering results in complex and dynamic environments, with a focus on customer-centricity, quality, and efficiency Long-term view of the business environment and establish the business model and direction to meet the evolving customer challenges on adoption of UKG solutions. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

•Lead and technically support the customer support team, resolving IT-related issues. •Diagnose and troubleshoot software, hardware, and network problems related to printing processes (e.g., RIP software, print drivers, workflow systems). Required Candidate profile •Knowledge of IT infrastructure, networking, and software troubleshooting. • Solving industry-specific software/hardware (e.g., prepress, digital presses, workflow solutions) is a significant plus.

Job Title - Technical Support Engineer Job Description :- We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction. Preferably well versed with handling calls, emails, web tickets and chats from B2B customers . Must have prior experience in providing support for any software product (mobile app or web-based portal Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server. Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc. Adjacent device experience can be useful- network printers, routers, cable modems Hardware troubleshooting skills (troubleshooting internet-connected hardware) Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Requirement :- Experience with US project: Min 2 to 3 years Excellent communication skills Open for Night Shifts Interview Mode :- Virtual Perks :- 1. Both side Cab 2. PF Deduction 3. Gratuity 4. Mediclaim If you have relevant experience and are interested, Kindly share your resume on Lalit.Bisht@rsystems.com or you can contact on 8375974434 for more details.

Role & responsibilities 1. Ticket Triage & Prioritization Oversee the flow of inbound technical tickets from customers through systems like Zendesk, Linear, or equivalent. Assign tasks to appropriate implementation/support/solutions engineers, ensuring efficient handling and resolution of technical queries. 2. Team Management Manage a team of engineers responsible for customer-facing technical support. Conduct performance reviews, provide coaching, and oversee the development of the team. Lead the hiring, onboarding, and continuous training of new Implementation engineers. Schedule and oversee the staffing of support engineers on customer calls, ensuring availability for critical issue resolution. 3. Project & Resource Management Monitor deadlines, deliverables, and resource allocation for technical support tasks. Collaborate across departments and stakeholders to communicate timelines and handle technical escalations efficiently. Work closely with the implementation team to support customers through code-level debugging and integrations. 4. Process Ownership & Improvement Manage and optimize the technical support process (technical tickets, implementation, and solutioning), ensuring continuous improvement of support workflows, documentation, and issue tracking via tools like Zendesk, Linear, and internal systems. Lead the creation and maintenance of an efficient technical support knowledge base, including product documentation and training materials. 5. Customer Communication & Collaboration Act as a bridge between customer facing resources and technical teams (product, development, QA) to ensure seamless resolution of technical issues and feedback loops. Provide regular updates to all stakeholders including leadership, and the Customer Experience team on ticket statuses, timelines, and ongoing technical projects. Join customer calls as needed for diagnosing code-based errors and supporting customers during integrations and solutioning. Work hand in hand with the Customer Experience Team to ensure positive customer outcomes and seamless communication throughout lifecycle 6. Technical Expertise & Troubleshooting (Good to have) Assist in diagnosing customer implementation issues, determining whether the problem lies within the customer's codebase or CometChat's platform. Work with product teams to replicate and diagnose product bugs. Maintain a strong knowledge of CometChat's codebase and documentation to guide customers through integration and solutioning challenges. Preferred candidate profile Strong leadership and project management skills. Ability to manage multiple priorities, balancing technical expertise with a calm, customer-focused approach. Previous experience managing a technical support or similar team. Proficiency in troubleshooting, debugging code, and providing technical assistance at a high level. Excellent communication skills (both verbal and written).Proficient in using and administering ticketing systems (Zendesk, Linear, or equivalent). Nice-to-Have Experience managing support teams in a SaaS or developer-focused product environment. Familiarity with API-based integrations and SDK support. Understanding of common bug tracking and project management tools. Experience as a software developer, proficient in languages such as React JS, React Native, Vue.js, Flutter, Kotlin, JavaScript, or Swift.

Role & responsibilities Provide support to end users in Singapore market on enquiries to Accounting Software via phone call / email / remote assistance. Provide Software technical assistance, troubleshoot and resolve issue. Perform data migration works. Resolve customer technical issues in a timely and professional manner. Involve in ad-hoc project. Preferred candidate profile Degree or relevant qualification like B.Com, M.Com or equivalent to the field required Strong Accounting knowledge and Software troubleshooting skills is an added advantage Ability to multi-task and work independently in a fast-paced environment Perks and benefits Group Health Insurance and Accidental Life Insurance Gratuity Work Timing General Shift (6:30 AM IST - 3:30 PM IST)(Mon Fri) Mandatory to work from Office Interested candidate please share me your updated resume to mail id - hema.g@digisme.in

GCS - Product Support Specialist (L1) | Night Shift - US EST/+ PST | Pune The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset. In this role you wil Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Where necessary, time bound engagement of next level support with proper triage and case documentation. Attain and maintain product certification on Cornerstone products in adherence with Cornerstones Product Certification Program achieving deep understanding and expertise over Cornerstone applications. Active engagement with Knowledge base and forums utilizing help channels/resources. Consistently deliver aligning with set goals and beyond Collaborate with team members from all around the world. Consideration of privacy and security obligation. You've got what it takes if you have Bachelors degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment) Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Highly organized with understanding of processes, SLA's and tools used in product support ecosystem. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Positive Attitude with ability to thinking out of the box. Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. Strong analytical and problem-solving skills. Strong team player promoting and influencing positive team spirit towards inclusive success. The role requires working in 24x7 environment (mostly US shifts) Compensation: INR 6.5L to INR 10 L Base + Shift Allowance (INR 1200/Day) + Cabs (Pick & Drop ) + Fully Catered Meals on Board This is a "Work from Office" Role

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Join our innovative team! Apply now Dial HR Anamika : 9811722023 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Join our innovative team! Apply now Dial HR Deepthi : 7829726356 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Handle inbound customer calls Provide accurate information regarding software technical support Resolve technical queries of US/UK customer regarding their software & their concern Basic Technical knowledge req 24*7 shifts Contact: Aarav-7827642775 Required Candidate profile 12th & above Minimum 12+ months of experience in any international Technical process Excellent verbal communication skills with a clear and professional tone Strong problem-solving ability 37k in hand Perks and benefits both side cab Incentive Internal job promotions

Skills:. ERP, Enterprise Resource Planning (ERP), Immplematation,. Looking for ERP for Immplematation Specialist @ Bangalore location. Location = Bangalore/Pune / Remote. Experience = 2-3 yrs. Please share resume hr@cnsoltions.in. JD for Junior Implementation Engineer. Responsible For. Smooth implementation of ERP. Interfacing with Development team for Changes as per the change management procedure.. Ensuring. Process adherence related to implementation as highlighted in the implementation approach document and project plan sheet. Performance of Product Functional and Data Source verification before releasing to customer.. Completeness of deliverables as assigned in the assignment form. Key Duties. Project progress reporting in project reviews as identified in the schedule. Timely escalation of issues to development team and manager implementation.. Reviews of acceptance tests cases, testing and release deliverables.. Ensure that the testing is carried out in a customer-like simulated environment before updating in live server at client end.. Ensure that the test cases cover functionality, usability, performance, interoperability, scalability, etc., as appropriate.. Ensure all features/fixes promised in the release are present and working.. Skills. Functional understanding of business processes and software implementation. Knowledge of SQL database. Good client facing skills. Established communication skills both written and oral.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Role Overview The VMware, HyperV, HCI, UCS, Storage, and Backup Solution Architect is a pivotal role within an organization, responsible for designing and implementing robust, scalable, and efficient virtualization and storage solutions. This individual will work closely with various departments to ensure that the IT infrastructure aligns with the business objectives, offers high availability, and is secure and cost-effective. Key Responsibilities: Solution Design and Implementation Design and deploy VMware, HyperV, HCI, and UCS solutions to meet the organizations needs. Design, planning and implementation experience with All Windows and Linux Servers and Applications. Architect and integrate storage and backup solutions to ensure data protection and disaster recovery. Develop and maintain detailed design and configuration documentation for all deployment solutions. Evaluate and recommend new technologies to improve the current infrastructure. Collaboration and Support Collaborate with IT and business units to understand requirements and translate them into technical solutions. Provide technical guidance and mentoring to IT staff and other team members. Work with vendors and service providers to procure and implement necessary hardware and software. Support and troubleshoot the virtualization and storage environments, ensuring minimal downtime and optimal performance. Project Management Lead and manage infrastructure projects from inception to completion. Develop project plans, timelines, and resource allocation to ensure successful project delivery. Ensure that all projects adhere to best practices and regulatory requirements. Required Skills and Qualifications: Technical Expertise Extensive experience with VMware vSphere, vCenter, ESXi, and Horizon View. Proficient in designing, planning, and implementing VMware and VDI solutions, with extensive knowledge of virtualization sizing. Specialized in vSphere Products including vCenter, ESXi, SRM, vSAN, VDI, Horizon View, App Volume, DEM, FsLogix Concept, vROPS, Loginsight, ControlUp, and Skyline. Expert in creating various types of Virtual Machines (VMs) and handling VM and RDM mapping, with the capability to enable ODC-based VDI pools. Experienced in enabling LUN mapping to ESXi hosts and knowledgeable about kernel processes. Able to create and manage VMs, templates, High Availability (HA), Fault Tolerance (FT), Distributed Resource Scheduler (DRS), Physical to Virtual (P2V), and Virtual to Virtual (V2V) converters. Proficient in security hardening and monitoring the vSphere environment, as well as upgrading vSphere infrastructure. Zoning and LUN Sharing, LUN Allocation and Decommission, Hosts Groups Remediation, Removing Zones Proficiency with Microsoft HyperV and related technologies. Hands-on experience with Hyper-Converged Infrastructure (HCI) solutions, such as Nutanix or VMware vSAN. Strong knowledge of Cisco UCS (Unified Computing System) configuration and management. In-depth understanding of storage solutions such as RAID, SAN, NAS, ISCSI, FCOE and DAS. Working knowledge on different storage like VMAX, VNX, EMC, HP, Netapp, Hitachi, DELL. Proficiency in backup and recovery solutions, including Veritas, CommVault, Veeam or similar software. Long Description Project Management and Soft Skills Proven project management skills, with the ability to handle multiple projects simultaneously. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels. Ability to work independently and as part of a team. Certifications and Education Bachelors degree in computer science, Information Technology, or a related field. Proven track record in designing and implementing large-scale virtualization and storage solutions. Preferred Experience Experience in an architect or senior engineering role within a large, complex IT environment. Knowledge of cloud computing solutions and hybrid cloud environments. Experience with automation and orchestration tools to streamline operations and improve efficiency. Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management. Work Environment and Conditions Primarily a hybrid work environment. Require on-call support for critical issues or planned maintenance activities. Flexible to work in Shifts and support during critical/ major incidents Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE & Tele sales 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE & Tele sales 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility