444 Software Support Jobs - Page 5

Provide first-level IT support for hardware, software & network issues across devices. Handle system installation, configuration, user account mgt, and IT asset tracking. Support AV setups, CCTV, biometric systems, ensure compliance with IT policies.

Software development support for Windows App Store and automated installation tooling. Responsibilities include creation and maintenance of automation policies for application deployments. Required education Bachelor's Degree Required technical and professional expertise 5+ years of experience in software development. 3+ years of working experience with JAVA/Python/JavaScript/C++ Knowledge with SQL Database implementations Knowledge of SAST/DAST/IAST vulnerability scanning tools such as Mend, SonarQube, Contrast, etc. Preferred technical and professional experience Experience in cloud technologies. Good Communication skills.

The Technical Support Specialist/Advisor is primarily responsible for performing a full workload of technical services for IBM employees with complete responsibility for customer satisfaction with the services provided. Services include some or all the followingsoftware configuration, device setup, upgrades, device reimaging, device installation, software support or software analysis and repair. Seldom requires assistance from support resources to carry out complex or difficult service for in scope activities. Demonstrate leadership in innovative problem-resolution techniques. Provide technical support and assistance to end-users. Work within a service call management process or as part of a team to resolve issues. Possess extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices. Communicate with management and team members to provide status updates, report potential issues, and seek guidance. Maintain professional communication, conduct, and appearance at all times. Perform a full range of technical services for employees. Utilize reference materials, support centers, and diagnostic tools for problem resolution. Accurately diagnose and resolve equipment malfunctions. Fully document all issues in an accurate and timely manner. Analyze problems in hardware/software installation, migration, and operational services using existing techniques and tools. Identify process improvement opportunities and provide recommendations. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Excellent communication, customer service skills, and problem-solving ability. Hands-on experience with mobile devices. Strong operational knowledge and experience with Windows, Red Hat Linux, Mac OS, and iOS operating systems. Proficiency in supporting Microsoft applications such as Outlook, MS Office, MS Teams, OneDrive, and Box. Knowledge of system configuration, network connectivity, and troubleshooting techniques. Ability to communicate technical information clearly and concisely. Minimum 2 years of Windows support experience (professionally or personally). At least 2 years of professional troubleshooting experience. Customer support experience with a strong service-oriented mindset. Preferred technical and professional experience Active listening skills and adaptability to customer needs. Ability to multitask and work under pressure in high-volume environments. Proven problem-solving skills and willingness to share knowledge.

Responsibilities: * Provide user training on ERP systems * Troubleshoot software issues & install new versions * Configure software applications & resolve issues * Implement, support & train ERP solutions

KEY RESPONSIBILITIES: IT Support & Infrastructure Management: Manage user onboarding/offboarding including email, VPN, access rights, and device handover. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed). Maintain and regularly update asset inventory, software licenses, and AMC schedules. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained. Liaise with external vendors for IT procurement, AMC, and system upgrades. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime. Maintain and improve IT policies and documentation for internal processes. Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka. Office Admin Management: Manage domestic and international travel bookings (flights, cabs, hotels) for employees and guests. Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables. Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance. Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters. Assist in organizing office events and other employee engagement activities. Manage courier services, incoming mail, and visitor coordination. Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance KEY REQUIREMENTS: 1. Bachelor's degree in IT/Computer Science or a related field. 2. Strong working knowledge of: Windows & Mac environments Google Workspace / Microsoft 365 Networking fundamentals (LAN/WAN, VPN, firewalls) Hardware troubleshooting & endpoint security tools 3. Effective communication and people skills. 4. Excellent organizational and multitasking ability. 5. Detail-oriented with a proactive approach to problem-solving. 6. Ability to work with multiple vendors and internal stakeholders. 7. Willingness to work & manage both IT & Office Admin responsibilities.

Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users. Required Candidate profile Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby. Ability to manage code migration, document configuration changes, and monitor performance Perks and benefits Flexible Work Arrangements.

About the role 1. Team Leadership: Lead, motivate, and guide a team of L1 support specialists. 2. Performance Management: Monitor team performance against SLAs and KPIs, providing feedback and coaching.

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)bachelors degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with bachelors degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

1. EVA App Support Address and resolve any critical issues or bugs in the EVA App in coordination with the EVA support team. Discuss program-level improvements or issues during scheduled meetings with the EVA team. Provide support to the back-office team for using the app efficiently and resolving any queries. 2. Pedio App Support Coordinate with technicians facing login or usage issues in the Pedio App. Ensure real-time issue resolution by staying in touch with the app support team. 3. Toll-Free, Website & Online Platforms Handle toll-free calls and coordinate with customers for service inquiries or product orders. Maintain and share a proper call log/report regularly. Coordinate with the respective area manager for online product orders (e.g., from the website, TradeIndia, or IndiaMart), confirm delivery timelines, and update customers. Manage leads from platforms like TradeIndia and IndiaMart, coordinate with customers, and aim for successful closure. 4. Attendance & Reporting Maintain and submit voucher employee attendance reports to Gauri Madam. Share chemical usage details with the accounts team for stock and billing purposes. 5. Audit & Reporting Conduct service audits on-site and prepare detailed reports with observations and recommendations. Coordinate with customers for audit permissions, support during inspections, and follow-up. 6. Operational Coordination Schedule and manage meetings with sales executives , supervisors, and technical teams. Handle complaint services by proper coordination and follow-up to ensure resolution. Assist in technician arrangement , especially in branches facing manpower shortages. Candidate should have willingness to Travel

The Steamship Authority is looking for a Hardware and Software Support professional to join their team at the Falmouth administrative office location. As a Hardware and Software Support staff member, your primary responsibilities will include configuring, supporting, and managing PCs, providing front-line telephone technical support for hardware and software issues, coordinating IT problems with team members for resolution, and offering training and guidelines to all users. You will be tasked with maintaining tape libraries, managing IT assets and inventory, and working with consultants and vendors for problem reporting and solutions. To excel in this role, you must have a minimum of 2 years of experience in a WAN environment, possess exceptional mechanical and troubleshooting skills, and be familiar with Microsoft Windows (both desktop and server) as well as Microsoft software. You will need to work collaboratively with all levels of users from various departments, meet deadlines, and exhibit the ability to work both independently and within a team environment. Additionally, you should be prepared to work on-call as needed and support continuous improvement with the SQMS. If you are interested in this position, please submit a letter of interest and your resume to hr@steamshipauthority.com. Join the Steamship Authority team in Falmouth, MA, and contribute to the efficient operation of hardware and software systems while providing top-notch technical support to users.,

AAKASH INFOTECH is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Were Hiring! | Network Administrator Location: Mercury Laboratories Ltd., Unit -1 Department: EDP | Full-Time | On-Site Are you passionate about IT infrastructure, networking, and end-user support? Mercury Laboratories Ltd. is looking for a Network Administrator to join our growing team! Role Overview: As a Network Administrator, youll be responsible for managing our network systems, troubleshooting hardware/software issues, and ensuring smooth IT operations across the organization. Key Responsibilities: Maintain and troubleshoot LAN, WAN, VPN, firewalls, routers & switches Provide hardware support for desktops, laptops, printers, etc. Support enterprise software (MS Office, Outlook, antivirus, ERP) Install, configure & update software applications Ensure backups, endpoint security & IT compliance Assist with cabling, patch panels, UPS/inverter systems What We’re Looking For: Degree/Diploma in IT, Computer Science or related field 2–5 years of experience in IT support & networking Strong understanding of IP, DNS, DHCP, and Microsoft systems Hands-on experience with desktop/laptop troubleshooting Familiarity with Active Directory and remote support tools Preferred Skills: ERP system exposure (Tally, SAP, etc.) Antivirus & patch management experience Note: This is an on-site role, with occasional travel to Unit -2 and potential after-hours support. Why Join Us? At Mercury Laboratories Ltd., you'll work in a collaborative environment with a focus on innovation and continuous improvement in IT systems. Apply Now: Send your resume to personnel@mercurylabs.com Know someone who’s a great fit? Feel free to tag or share! #Hiring #NetworkAdministrator #ITJobs #HardwareSupport #SoftwareSupport #Networking #MercuryLabs #TechJobs #CareerOpportunity

Date 9 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role Take on a new challenge and apply your software development expertise in a cutting-edge field. Youll work alongside collaborative, innovative, and dedicated teammates. You'll play a key role in developing and delivering microservices, ensuring detailed design and implementation of features that contribute to the advancement of modern railway signaling systems. Day-to-day, youll work closely with internal teams such as the Software Manager, Program Manager, Lead Architect, and Technical Leads, contributing to software development, integration, and continuous improvement, and much more. Youll specifically take care of designing and coding software modules, as well as preparing and performing module tests, but also support software and hardware integration and sustain software solutions. Well look to you for: Contributing to the elaboration of software specifications and architecture in collaboration with the Software Architect Performing detailed design and coding of software modules Setting up the software development toolchain Preparing and performing module tests and verifications Managing software configuration according to the Configuration Management Plan Supporting integration processes for both software/software and hardware/software Contributing to technology evolution through ongoing research and innovation Standardizing solutions by reusing or implementing reusable designs Applying processes and standards throughout the software development lifecycle Driving continuous improvement through Return on Experience (RoE) and process enhancements All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in BE/B.Tech/M.Tech with 6 to 12 years of software design and development experience Experience in enterprise software development using C#, microservices architecture, and related technologies Proficiency in C#, .Net 5 or above, Microservices, Docker, Kubernetes, Multithreading, XML, and UML Familiarity with signaling systems, network protocols (e.g., OPC, SOAP, 0MQ), and modern railway signaling technologies (e.g., IP networks, embedded software, XML technology) is a plus Knowledge of design and deployment methodologies such as V-cycle and SysML Strong communication skills with the ability to guide, influence, and collaborate in a matrix organization Innovative mindset with the ability to create reusable libraries, codes, and model-based developments Optional experience with AKS, VMware/OpenShift, and requirement management tools Fluency in English Autonomy and a proactive attitude Preferred background in engineering captive units or signaling companies Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signaling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilize our flexible and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards roles such as Lead Architect or Technical Manager Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5. 00 billion in fiscal 2024. For more information, visit www. amdocs. com In one sentence We are seeking a highly skilled and motivated Support Specialist (s) to join our team and provide exceptional support for our T-Mobile RF cell site design product. The ideal candidate will be responsible for Level 1 and Level 2 support, Swagger API workarounds, creating training recordings, managing user permissions, maintaining the training portal, and updating Confluence pages. Relevant Experience: 4-6 years What will your job look like Level 1 and Level 2 Support: Provide technical support and troubleshooting for RF cell site design product. Resolve user issues promptly and efficiently. Escalate complex issues to higher-level support when necessary. Swagger API Workarounds: Develop and implement workarounds for Swagger API-related issues. Collaborate with the development team to ensure seamless integration and functionality. Training Recordings: Create comprehensive training recordings for users. Ensure training materials are up-to-date and accessible. User Permission Management: Manage user permissions and access controls. Ensure security and compliance with company policies. Training Portal Maintenance: Maintain and update the training portal with relevant content. Monitor portal usage and address any issues. Confluence Page Management: Update and maintain Confluence pages with accurate and current information. Collaborate with team members to ensure documentation is comprehensive and clear. All you need is. . . Bachelor s degree in computer science, Information Technology, or related field. Proven experience in technical support, preferably in telecommunications or RF cell site design. Strong knowledge of Swagger API and related technologies. Excellent communication and interpersonal skills. Ability to create and manage training materials. Experience with user permission management and security protocols. Proficiency in using Confluence and maintaining documentation. Strong problem-solving skills and attention to detail. Why you will love this job: Get a chance to gain valuable experience and wide knowledge of Software integrative systems! Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!

Attend to client calls for support, trouble shooting Communicate the same to the software development team Train the users on new features Candidate Must be available for face to face interview share resume - hr@plastemart.com Required Candidate profile Should have experience of 12 months in ERP implementation Should have worked with basic SQL queries- Edit, Delete, changes Knowledge of Crystal reports will be an added advantage Location-Andheri (E)

L1 Application Support location - lower parel skills - SQL Queries, Nodejs support, cloud knowledge Immediate joiners

Product base company hiring for Application support engineer Skill- Sql, Powershell must Salary- Best in industry job location- Pune( hybrid)

Job Posting Title: IT Assistant - Intern for ICT Support Organization. Work Location: Pune, India Your Role and responsibilities: Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support. Monitoring and maintaining local inventory of hardware & software. Need good time management, solid communication skills, and quick response. Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills. a) Laptop preparation for new joiners, webshop assignments, manage and maintain inventory b) Work on Level 1 tasks for Service Center c) Work on Level 1 tasks for Application Lifecycle Management tickets d) Assist with townhall arrangements e) Work on requests for door access Work within Global Service Center team and get local flavor as well. Excellent written & verbal communication are a must. Readiness to work in flexible/rotational shifts. Readiness to work in rotational 24x7 support hours. Needs to be an excellent team player with positive attitude at work. Demonstrate good attitude / discipline at the workplace Respond promptly to support tickets and service requests, ensuring timely resolution and maintaining high levels of customer satisfaction. Hardware experience preferred - Experience with troubleshooting and resolving issues related to Hardware and Software. Knowledge of PC hardware both Desktops & Laptops. - Working knowledge of networking and connectivity. Software & OS - Provide first and second-level technical support to end-users on various IT issues, including but not limited to Windows 11, Office 365 applications, basic VMware topics, Outlook, Active Directory & mobile devices. Ability to diagnose and troubleshoot basic technical issues, familiarity with remote desktop applications, help desk and ticketing software. Related certifications will be an added advantage. Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years of full time eduaction Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software troubleshooting methodologies.- Experience in diagnosing and resolving software issues.- Knowledge of database management systems.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Electronic Medical Records (EMR).- This position is based at our Bengaluru office.- A 15 years of full-time education is required. Qualification 15 years of full time eduaction

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead and mentor junior team members.- Implement best practices for software support.- Conduct regular performance evaluations. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software architecture principles.- Experience in troubleshooting complex software issues.- Knowledge of ITIL framework for service management.- Hands-on experience with incident management tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

We are looking for freshers and experienced persons who have good knowledge about .net platform. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. The primary responsibilities will be to design and develop these applications. Therefore, its essential that the candidate is skilled at problem solving, solution design, and high-quality coding. Responsibilities: Development of ASP.Net MVC based web applications. Perform coding, bug verification, unit testing, and integration testing. Implement & Support software, technical applications and system changes, Enterprise Application Blocks, and custom controls. Troubleshoot problems in security, remoting, threading, and serialization. Undertake new development initiatives. Skills: .Net Framework 4.0/4.5 C# ASP.Net 4.0 SQL Server 2008/2012 Web API, .Net Core 2.1 TFS, JavaScript, jQuery ASP.NET MVC 5.0 | ASP.NET Core MVC 2.1 + HTML5, Java Script, jQuery, and CSS3

ISIT Team Leader/Expert Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: ISIT Team Leader/Expert Edwards India Private Ltd Date of posting: Jul 4, 2025 Your role As a IT Team Leader/Expert [delet not used Title], youll drive innovation and ensure the seamless operation of our IT infrastructure. Reporting to the General Manager, youll shape our technology landscape, oversee critical systems, and lead impactful projects. This role offers the chance to work with cutting-edge technologies, mentor a talented team, and tackle complex challenges. You will Analyze, develop, and administer IT systems software, hardware, and databases. Manage data and voice networks. Oversee data processing operations. Provide end user technology and software support. Conduct cost/benefit analyses for proposed IT projects. Manage and lead large projects. Coach, review, and delegate work within your project team. To succeed, you will need We encourage you to apply even if you dont meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. You have X - X years of experience, working as a XY describe non-negotiable skill describe non-negotiable skill describe preferred skill describe preferred skill In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location Option 1: On-Site This role requires you to work on-site at our office in PUNE, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Option 2: Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in PUNE, India (IN). Option 3: Remote This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location. Contact information Talent Acquisition Team: Rajashree Santosh Zende Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Role & responsibilities 1. Network Management Monitor, maintain, and troubleshoot LAN/WAN networks and internet connectivity. Ensure Wi-Fi routers, firewalls, and switches are functioning optimally. Set up and manage VPNs and network security settings. Maintain network documentation and backups. 2. Hardware Support Install, configure, and maintain desktops, laptops, printers, scanners, and other office IT equipment. Perform routine maintenance of hardware systems and peripherals. Troubleshoot hardware-related issues and coordinate repairs/replacements with vendors. 3. Software & System Support Install, update, and troubleshoot licensed software (MS Office, antivirus, ERP, etc.). Assist employees with email, file sharing, and software access issues. Ensure timely patching and updates for operating systems and software. Maintain software licenses and documentation. 4. IT Administration & Security Manage user accounts and access control (email, shared drives, etc.). Monitor and maintain data backup systems. Ensure office systems are protected against malware and unauthorized access. Implement and follow IT policies and best practices. 5. Support & Coordination Act as the first point of contact for IT-related support in the office. Maintain a log of IT support tickets and resolutions. Coordinate with third-party vendors for AMC, procurement, or specialized support. Assist in setting up IT infrastructure for new employees and departments. Preferred candidate profile Bachelors degree in IT, Computer Science, or a related field. 2+ years of experience in IT support roles. Strong knowledge of Windows OS, MS Office, networking, and system troubleshooting. Familiarity with email clients (Outlook/Thunderbird), antivirus, and cloud backup systems. Good communication and problem-solving skills.

Lead end-to-end product support for global enterprise clients, manage support team, handle escalations, ensure SLA compliance, analyze trends, improve service quality and support UATs and product releases for smooth operations Required Candidate profile 6–10 yrs of experience in enterprise software/SaaS support with team handling. Strong in cloud, APIs, DBs, integrations Excellent in analysis, issue resolution, communication, and client management. Perks and benefits PF Mediclaim Gratuity Performance Bonus

The EU Transportation team is responsible for ensuring that packages make it to customers on time everyday across the EU at the best speed and cost. We do this by creating and building relationship with logistics providers and working with internal teams to ultimately build and manage a resilient, scalable network. A Trans Ops Specialist at EU Transportation team facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel Knowledge of SQL