444 Software Support Jobs - Page 4

We are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modeling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience, strong mechanical design knowledge, and a passion for solving challenging technical problems. Key Responsibilities Technical Support & Troubleshooting Resolve 90%+ of Creo-related cases within SLA (24hr for critical issues) Diagnose and fix: Modeling failures (feature regeneration, import/export errors) Assembly constraints and mechanism design issues Drawing and detailing problems (views, annotations, GD&T) Performance optimization for large assemblies License configuration and installation challenges Document solutions in KB system (5+ Creo-specific articles monthly) Product Expertise Development Maintain PTC Creo Certification (current or obtain within 3 months) Master advanced Creo modules: Simulate (FEA integration) Parametric and Direct Modeling Tool Design and Manufacturing extensions Windchill PLM integration Develop troubleshooting guides for: Config.pro settings optimization Trail file recovery procedures Data migration from legacy Pro/E versions Customer Success & Advocacy Conduct weekly case triage for recurring Creo issues Provide remote session support for critical design roadblocks Escalate confirmed bugs to PTC with: Reproducible test cases Screencasts of failure scenarios Customer impact analysis Technical Collaboration Partner with PTC Technical Account Managers on: Hotfix validation Version upgrade planning Best practice workshops Support sales teams with: Competitive Creo vs. NX/SolidWorks comparisons Feature demonstration support Qualifications & Requirements Education: BS in Mechanical Engineering or equivalent PTC Creo Professional Certification (preferred) Experience: daily use of Creo Parametric in production environment in technical support role (CAD/PLM preferred) Technical Must-Haves: Expert-level knowledge of: Top-down design methodology Skeleton modeling Family tables/UDFs Interoperability (Import DataDoctor, STEP, IGES) Working knowledge of: Creo Simulate (basic FEA setup) Mechanism Design (kinematics/dynamics) Windchill integration Preferred Skills: Creo API/Programming (J-Link, Toolkit) Experience with: Creo View Arbortext integration Mathcad connections Performance Metrics Support Quality: Creo case resolution time vs. severity Customer satisfaction (CSAT) scores KB article usefulness ratings Technical Growth: PTC certification maintenance Advanced module competencies gained Business Impact: Customer retention metrics Escalation reduction rate Why Join Our Team? Direct engagement with PTC's engineering team Continuous learning on latest Creo 8+/9 features Career path to: Application Engineering Implementation Specialist Product Management Application Requirements: Sample Creo model demonstrating complex feature creation Description of most challenging Creo issue resolved

IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge. Areas of responsibility include: Engage on cases effectively in a timely manner working as part of a Global 24X7 team. Work closely with Engineering and Operations on resolving escalated cases. Educate customers to help them become product experts. Write knowledge base articles based on customer questions. Develop and maintain strong customer relationships. Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimisation, incident analysis, solution partner recommendations, and product knowledge transfer. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals. Good spoken and written communication skills along with ability to collaborate with the team and act as a team player. 3+ years of previous experience in a customer facing technical support/development role with experience in Maximo Asset Management/Maximo Application Suite software and good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes). A successful track record in developing and managing customer relationships. EnglishFluent. Preferred technical and professional experience You would make a great addition to our team if you have great skills in some of the following: Experience in shell scripting and programming languages such as Java, C++. Understanding about Mobile technologies. Proficient in Windows/Linux operation system. Experience in Databases including MongoDB, DB2/Oracle/SQL Server. Understanding of the application development projects and Administration knowledge of Application Servers(WebSphere/WebLogic). Working knowledge or Understanding of web technologies and/or data analytics.

As a member of Data & AI Upgrade Tiger team, you will assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. The objective is to ensure a smooth upgrade for clients through high quality of planning and execution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise The ideal candidate should have strong technical skills on Cloud Pak for Data which is a Data and AI platform on top of Red Hat OpenShift Container Platform and a passion to work challenging customer projects. Following are the skill requirements: Linux and Red Hat OpenShift Container Platform. Expertise on Cloud technologies, such as IBM Cloud, AWS or Azure. Familiar with Python, JavaScript or other programming languages. Strong analytical and problem-solving skills. Good communication and project management skills in customer projects. Strong learning skills with new technologies and tools. Fluent level of English. Preferred technical and professional experience Knowledge and experience with IBM Data and AI technologies and products would be preferred. Experience with install or upgrade of Cloud Pak for Data would be a plus. Experience with IBM Software Support would be a plus.

Handle inbound customer calls Provide accurate information regarding software technical support Resolve technical queries of US/UK customer regarding their software & their concern Basic Technical knowledge req 24*7 shifts Contact: Aarav-7827642775 Required Candidate profile 12th & above Minimum 12+ months of experience in any international Technical process Excellent verbal communication skills with a clear and professional tone Strong problem-solving ability 37k in hand Perks and benefits both side cab Incentive Internal job promotions

As a Customer Support Specialist, your primary responsibility will be to respond promptly to customer inquiries through various channels such as phone, email, chat, or ticketing systems. You will troubleshoot and resolve functional and technical software issues by identifying root causes and providing effective solutions. Additionally, you will guide users with clear, step-by-step instructions to resolve issues and enhance product usage. Your role will also involve assisting customers with installation, setup, configuration, and general use of our software products and supported third-party solutions. You will monitor application performance, report bugs, or recurring issues to relevant internal teams, and escalate unresolved or complex issues to departments such as Development, QA, or Product Management. Furthermore, you will be responsible for maintaining thorough documentation of issue resolutions, procedures, and known issues for internal and customer use. Collaborating with cross-functional teams to improve product support and customer satisfaction will be an integral part of your responsibilities. Conducting user training sessions or walkthroughs to support smooth adoption and usage of software will also be expected. To excel in this role, you must hold a Bachelor's degree in Computer Science, Information Technology, or a related field. A strong understanding of software applications, user environments, and troubleshooting best practices is essential. Hands-on experience with help desk platforms, ticketing systems, and remote support tools will be advantageous. Excellent analytical and problem-solving abilities along with a customer-friendly approach to communication are key requirements. Strong written and verbal communication skills, the ability to prioritize, multitask, and efficiently manage time in a fast-paced, customer-facing environment are crucial. A proactive attitude with a customer-first mindset and excellent interpersonal skills will contribute to your success in this role. This is a full-time, permanent position with an in-person work location.,

Looking for a Software Support Engineer (1 to 3 yrs exp) to implement, train, & support web applications. Must have strong troubleshooting, documentation, Hindi/English communication, and remote support skills. Experience HTML/IIS/SQL will be a plus. Sales incentives

Surat, Gujarat (Preference to candidates from Nanpura or within 20 km) 0 2 years Office Hours: 10:00 AM to 7:00 PM (5 Days a Week, Sunday Holiday) Immediate joiners preferred About the Role We are looking for a Technical Support Engineer to join our growing support team at Gatisofttech. You will be responsible for assisting clients with real-time troubleshooting, resolving software-related queries, and ensuring smooth operation of our ERP, POS, Web, and Mobile applications. This role is ideal for individuals who are passionate about technology and providing excellent customer service. Key Responsibilities Provide technical support via phone, chat, email , or remote desktop tools such as AnyDesk . Respond to client queries in a timely and professional manner. Resolve software complaints and escalate complex issues to development teams if required. Guide users through installation, configuration, and usage of software. Maintain logs of client interactions and follow up until resolution. Deliver training sessions for new clients and users on using the software effectively. Assist in report generation or design when needed (knowledge of data report designing is a plus). Understand ERP / POS systems and help customers optimize their usage. Comfortable with Traveling / Have valid Passport. Required Skills & Qualifications Basic to intermediate knowledge of computer applications, Windows OS , and network configuration. Strong analytical and troubleshooting skills for software and system-level issues. Proficient in using remote desktop software like Good command over Gujarati, Hindi, and English both written and verbal. Pleasing personality and strong customer service orientation. Software, IT, Computer Applications, or related field Ability to multitask and handle support queries efficiently. Preferred Qualifications ERP / POS software support or customer-facing roles in IT companies. basic SQL queries, web/mobile app environments report designing tools is a plus. Graduates in BCA, MCA, BSc IT, MSc IT, Diploma IT, or related disciplines. real-time support for innovative enterprise software solutions Friendly and collaborative work environment. Hands-on experience in ERP, POS, Mobile App support and client communication. 5-day working week Friday or Saturday off , Sunday fixed holiday. Celebrations, outings, and team-building activities regularly conducted. growth path for a long-term career in software support and product consultation. How to Apply with your current experience in description. This role is open to candidates who

Position Overview: As an Application Engineer (AE), you will play a vital role in providing exceptional pre-sale and post-sale support for Electronic Design Automation (EDA) tools, specifically focused on Schematic Entry, PCB Design, and Libraries used in printed circuit board (PCB) development. You will collaborate closely with high-profile customers, delivering technical expertise and ensuring their success through various support channels. Key Responsibilities : Pre-Sales Support: Actively engage with customers to understand their success criteria and tailor solutions that drive customer satisfaction. Deliver compelling presentations and product demonstrations to prospective and existing customers, showcasing the latest products and updates. Gather and analyze feedback from customers for continuous improvements in our product offerings and services. Provide proactive technical guidance to sales teams throughout the sales process. Customer Support: Deliver world-class support as part of a collaborative team based in both India and the USA. Employ innovative problem-solving techniques, leveraging your domain knowledge to address complex customer issues effectively. Guide technical training sessions and workshops to enhance customer understanding and product utilization. Investigate and document customer issues, proposing workarounds and identifying bugs/enhancements, while creating supporting documentation and instructional videos. Stay informed on industry trends in design flow and methodologies, offering insights for product and service improvements. Technical Skills: Strong expertise in the Cadence PCB toolset, including Allegro and OrCAD, with a solid understanding of PCB design flows. Proven analytical skills to evaluate customer environments and recommend tailored support solutions. Ability to architect design flows and address potential technical challenges proactively. Qualifications: Minimum of 2 to 5 years of experience using Cadence Schematic tools (OrCAD Capture, Allegro Design Entry HDL, Allegro System Capture) and PCB tools (Allegro PCB Editor). Bachelors degree or diploma in Computer Engineering, Electrical Engineering, or a related field is preferred. Soft Skills: Excellent written and verbal communication skills in English is Must. Strong analytical and critical-thinking abilities. Proven capacity to communicate complex concepts clearly and negotiate effectively with stakeholders. Travel Requirements: Willingness to travel for customer visits, internal training, and industry exhibitions, which may range from 10% to 20%. Join Us: If you are passionate about technology and eager to contribute to customer success while working in a dynamic, collaborative environment, Sunstream Global invites you to apply for the Application Engineer (AE) position.

Ability to understand the issues raised by clients, reproduce them, troubleshoot and reply to clients promptly. Should have the ability to prioritize and respond promptly to clients independently in written English.

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)10+2 or Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

Job Overview: Pretture is a leading SaaS ERP developed by KAVworks Technologies Pvt. Ltd. , founded by an IIT alumnus. Recognized among India's Top 50 Tech Startups by YourStory , Pretture is headquartered in Mumbai and serves 150+ clients across the country . Pretture is seeking a dynamic and highly motivated fresher for the role of ERP Support Executive in Delhi . As an ERP Support Executive at Pretture, you will serve as the primary technical and functional liaison between our SaaS ERP platform and clients. You will ensure seamless usage across inventory, purchase, sales, and production modules by delivering expert remote support, complemented by occasional on-site assistance. The ideal candidate will demonstrate strong communication skills and a foundational understanding of ERP systems. Key Responsibilities: Conduct remote and in-person support for end-users. Respond promptly to support tickets via phone, email, or screen-sharing. Troubleshoot issues related to inventory, orders, sales, purchase and production modules. Develop and maintain user guides, SOPs, and FAQs to enhance user autonomy. Work with product, implementation, and technical teams to understand and resolve issues effectively. Support ERP implementation activities and provide on-site assistance during go-live events to ensure smooth feature rollout and user adoption. Required Qualifications & Experience: Education: B.Com, BCA, BBA or relevant degree (Commerce preferred) Experience: 0 to 1 year in ERP support or relevant internships (Freshers welcome) Knowledge & Skills: Basic accounting and business process knowledge (finance, inventory, sales). Strong verbal/written communication in English and local languages. Quick learner and eagerness to learn ERP modules and tools. Proficiency in Excel, MS Office. Strong problem-solving skills and attention to detail. Ability to work independently and in a team- oriented environment, self-starter. Familiarity with remote support tools (e.g., AnyDesk, TeamViewer). Ability to work remotely and travel when needed. Key Attributes: Excellent communication skills, both verbal and written. Strong training and presentation abilities. Detail-oriented with an analytical mindset. Customer-focused approach with a high level of professionalism. Ability to handle multiple tasks and manage priorities. In order to contact us, kindly drop your details at info@pretture.com

Job Title: Technical Support Executive Location: Hyderabad Shift: Night Shift (PST Timings) Experience: 2+ years We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. Health insurance Provident fund

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

Responsibilities: * Design, develop, test software solutions * Collaborate with cross-functional teams on project delivery * Ensure code quality through testing and documentation Food allowance Office cab/shuttle Health insurance

Acies is looking for Product Support Specialist-Callisto to join our dynamic team and embark on a rewarding career journey Provide technical support and troubleshooting for software and hardware issues. Assist customers with product setup and configuration. Document and track support requests and resolutions. Conduct training sessions for end-users on technical topics. Collaborate with other technical teams to resolve complex issues.

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

Position : Support Engineer (L1) Location : Kolkata (currently Park street, after 02 months Sec V, Salt Lake) Exp. - 1 to 4 years (Freshers can also apply, provided they meet the education and communication criteria. Fresher will be taken in an internship role with stipend) About Company Gamut is a technology driven leading software Product Development Company committed to delivering full-scale ERP Product for premier Construction Companies Pan India and in Middle East countries. Job Summary As an L1 Support Engineer, you will be the first point of contact for our clients, providing essential support and troubleshooting for basic issues related to our ERP product, Farvision. This role involves addressing customer queries and resolving minor technical problems to ensure smooth and efficient product usage. Role & responsibilities 1. Customer Interaction : Respond to customer issues reported through the Gamut CRM Portal or other channels such as WhatsApp, Emails, and Phone Calls. Handle direct calls, WhatsApp messages, and emails from clients professionally and promptly. 2. Issue Identification & Troubleshooting : Identify and diagnose the root of customer issues. Provide basic troubleshooting and guidance to customers to resolve their issues. Address common issues such as booking entries not happening, receipt/payment issues, payslip generation problems, etc. 3. Product Knowledge & Support : Answer FAQs related to the Farvision product, its features, and general usage questions. Maintain a thorough understanding of the product to assist clients effectively. 4. Documentation & Ticketing : Log customer interactions from various channels and create support tickets for tracking purposes. Ensure all interactions are documented accurately in the CRM system. 5. Escalation : Escalate unresolved or complex issues to higher-level support tiers (e.g., L2 support) when necessary. Coordinate with team members to ensure a seamless resolution process. Preferred candidate profile Graduate degree in any stream, preferably in Computer Engineering, Computer Science, B.Com, or BBA. Basic product knowledge of ERP systems. Technical expertise is an additional advantage. Communication : Proficiency in English and Hindi is mandatory. Knowledge of additional languages is an advantage. Soft Skills : Flexibility, patience, and problem-solving abilities are essential. Technical Skills : Basic technical troubleshooting skills. Team Coordination : Ability to coordinate effectively with team members to ensure comprehensive support.

NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1) bachelors degree 2) 12-24 months of work experience. 3) Good communication skills Trans Ops Representative will be facilitating flow of information between external 4) Proficiency in Excel (pivot tables, vlookups) 5) Demonstrated ability to work in a team in a very dynamic environment Graduate with bachelors degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

Responsibilities: * Manage hardware & software infrastructure * Provide desktop support & engineering services * Troubleshoot LAN issues & setups * Collaborate with teams on project implementation

Provide technical support to customers by troubleshooting hardware/software issues, IT knowledge required. Experience with networks and OS. Must have 2-Wheeler ( Backlogs candidate also eligible) For More Details- 9849112140/ haritavsp20@gmsil.com

Provide timely & efficient support to clients through g meet, phones Resolve technical issues and maintain clear documentation of all client interactions Skills Required Strong verbal and written communication skills in Hindi Solid computer literacy

You will be taking on a contract hybrid role as a Hitachi SSPR/Bravura Administrator with over 6 years of experience, based in Bengaluru with the possibility of some work from home. Your primary responsibilities will include managing and maintaining Hitachi SSPR and Bravura systems, ensuring their performance and security, troubleshooting technical issues, and supporting system upgrades and migrations. Collaboration with other members of the IT team will be essential to ensure smooth and efficient operations. Your key tasks will involve assisting customers in configuring and maintaining the Hitachi SSPR suite, providing technical support to application administrators both online and over the phone, and handling high-volume, time-sensitive issue prioritization. You will be expected to analyze software-related issues, propose solutions, verify them before submission, and resolve customer-reported incidents and questions promptly. Root cause analysis of issues, managing the issue lifecycle in the ticketing system, and thorough documentation of software support activities will be part of your regular duties. Independently researching, creating, and maintaining documentation, along with professionally communicating technical issues with customers and colleagues, will be crucial for success in this role. You will also engage in customer relationship management and assist with configuring, troubleshooting, and maintaining various systems including Windows servers, Active Directory or LDAP, MSSQL, Oracle or MySQL, IIS or Apache, virtual machines, Unix/Linux systems, networks, and enterprise applications and web services. Additionally, you should be able to read and edit short programs and scripts as needed.,

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. Your key responsibilities will include promptly responding to support queries through email, chat, and phone, troubleshooting issues related to TilesView's visualization platform, guiding users through product setup, onboarding, and training processes, collaborating with developers to report bugs and propose enhancements, maintaining comprehensive support documentation and case records, and conducting occasional user training sessions. To excel in this role, you should possess 6 months to 1 year of experience in SaaS or software support. However, freshers with relevant skills and internships are also encouraged to apply. Strong English communication skills, both written and verbal, are essential, along with excellent problem-solving abilities and a customer-centric approach. Familiarity with support tools like Zendesk, Freshdesk, or similar platforms would be advantageous. Joining our team offers you the opportunity to be part of a globally recognized SaaS brand and work in a fast-paced, innovation-oriented environment. You can expect rapid career growth, numerous learning opportunities, and the potential for long-term contributors to qualify for ESOPs, allowing you to share in our success. If you are ready to advance your career with us, we invite you to apply today by submitting your CV to career@tilesview.ai. Join us on this exciting journey of providing exceptional IT SaaS support and shaping the future of visualization technology.,

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632