1339 Software Support Jobs - Page 3

We are looking for a skilled and customer-focused Technical Support Executive to assist clients in using our software applications and resolving technical issues. Health insurance Provident fund

Designation: Technical Support Engineer Level I & II Department: Information Technology Reporting To: Senior Manager IT Management & Security Location: Pune, On-site Job Type: Full Time, Permanent Shift: Mid-day Shift 2:00 PM to 11:00 PM Role Overview The Technical Support Engineer Level I will serve as the first point of contact for users of the Clients healthcare-based platforms and automated solutions (including RPA-driven workflows). The role involves troubleshooting, ticket triage, SLA-aligned responses, documentation support, issue resolution, and accurate escalation to internal cross-functional teams. The objective is to ensure a seamless, secure, compliant, and high-quality support e...

Primary Purpose of the role We are seeking a highly motivated Support Engineer to provide technical assistance and support to our clients. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for solving complex issues. Duties & Responsibilities Provide technical support and troubleshooting assistance to clients via email, phone, or remote access. Diagnose and resolve technical issues related to hardware, software, and network systems. Collaborate with the engineering and development teams to identify and resolve product defects. Maintain detailed records of client interactions and support cases. Ensure client satisfaction by addressing...

L2 Detection Engineer Job Title : L2 Detection Engineer Experience : 68 years Number of Positions -1 Role Summary Designs, develops, and optimizes detection logic and use cases across SIEM and security tools to improve threat coverage and reduce false positives. Key Responsibilities Develop and maintain SIEM correlation rules, dashboards, and reports to detect malicious behavior. Translate threat intelligence, TTPs, and incident learnings into new or improved detections. Continuously tune existing rules to reduce noise and improve alert fidelity. Collaborate with SOC analysts, threat hunters, and TI teams to identify detection gaps. Test and validate new rules in lower environments before pr...

Responsibilities: Provide product, application, software support at L1-L3 levels. Collaborate with cross-functional teams on Linux system administration and monitoring tools usage.

Tasks: Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone and other electronic medium. Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. Logging client queries using service management tools to record each & every query Detect, record and classify the incidents & provide initial incident support Investigate, prioritize and diagnose the incidence based on impact & urgency Resolve incidents and recover service as per agreed service levels & close the incidents Maintain ownership, monitoring, tracking & communications about incidents Provide management information about Incident Manageme...

Responsibilities: * Manage end user requests via phone, email & chat * Provide technical assistance with software, hardware & networking issues * Collaborate with IT team on system updates & maintenance Provident fund

Job description At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overv...

The EU Transportation team is responsible for ensuring that packages make it to customers on time everyday across the EU at the best speed and cost. We do this by creating and building relationship with logistics providers and working with internal teams to ultimately build and manage a resilient, scalable network. A Trans Ops Specialist at EU Transportation team facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decision...

About the Role We are hiring a Technical Support Associate for the Adobe Connect process. The ideal candidate should have strong technical troubleshooting skills, especially in networking , application support , database queries , and basic frontend concepts (HTML, CSS, JavaScript). You will be responsible for resolving customer-reported issues related to Adobe Connects web conferencing and collaboration platform. Key Responsibilities Provide technical support for Adobe Connect customers through chat, email, or phone. Troubleshoot issues related to: Networking : connectivity, TCP/IP, DNS, VPN, firewall restrictions, proxy settings. Application-level troubleshooting for Adobe Connect rooms, a...

Manage camera functions & storage; handle computers, printers, TVs, remotes, data storage, and documentation; oversee software subscriptions, users, databases; maintain internet, WiFi mesh, and connectivity for smooth operations.

Preferred Candidate Location: Vadodara (Only candidates based in Vadodara are eligible to apply) Preferred Candidate Skills: Freshers with strong English communication skills are eligible to apply Role & responsibilities - Lead the end-to-end ERP implementation process - Requirement Understanding and Documentation - Onboarding and Training of Customers - Customer Query Handling - Resolving the Queries. - Supporting customers over phone/email/zoom meeting - Customer Feedback - Coordination with the technical Team Preferred candidate profile - Strong English Communication (Must Have) - Understanding of Business Process (Sales/Purchase/Production) (Optional) - Should be able to travel when requ...

In this role at Adobe, you will be part of the 24x7 Service Desk team as a Sr. Technical Support Consultant. Your main responsibility will be to provide exceptional support to Adobe business users through real-time chats, calls, and emails. You will assist customers from onboarding to troubleshooting, aiming to enhance customer experience, drive product adoption, and increase revenue through upselling and retention efforts. Your role will involve collaborating with cross-functional teams to address complex issues and maintaining a deep understanding of Adobe's products and services to cater to customer needs effectively. Key Responsibilities: - Handle real-time chats, calls, and emails from ...

1. Provide technical support for hardware, software, network-related issues within hospital. 2. Ensure proper functioning & maintenance of IT systems & hospital management software. 3. Troubleshoot IT-related problems reported by hospital staff. Required Candidate profile 1. Proven experience in IT support or a similar role, preferably in a healthcare industry. 2. Strong knowledge of computer hardware, software & network troubleshooting.

Job Title: Technical Support Representative (TSR) Location: Chennai / Indore Process: Global Technology & Service Environment Shift: 24/7 (Night Shifts & Weekends Included) Experience: 14 Years (Chat + Technical Support) Employment Type: Full-Time Job Description We are hiring Technical Support Representatives for a global technology services environment. The role involves handling customer queries via chat, performing technical troubleshooting, and resolving service tickets within defined SLAs. Candidates must have strong communication skills and prior chat support experience. Key Responsibilities Provide real-time technical support via chat for global customers. Troubleshoot technical issu...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Tech S...

Manage and maintain the overall IT infrastructure of the property, including network connectivity, hardware, software, databases, and other related systems.

Role Overview We are seeking a high-calibre, intellectually sharp, and multi-disciplinary professional to support the Directors in a broad spectrum of strategic, analytical, and operational initiatives. This role demands an individual with strong business acumen, exceptional analytical capability, and a proactive mindset who can seamlessly manage research assignments, data-driven tasks, market studies, project follow-ups , and any special mandates assigned by senior leadership. The ideal candidate is agile, reliable, and eager to take ownership of responsibilities while maintaining the highest level of professionalism and confidentiality. Key Responsibilities Work directly with the Directors...

GCS - Product Support Engineer (L1)| Pune | Night Shifts - US EST The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset ...

Role & responsibilities 1. Software Maintenance: Assist in the maintenance and management of software systems and applications, ensuring they are operational and up-to-date. 2. User Support: Provide technical support to end-users and staff regarding software-related issues, troubleshooting problems and coordinating repairs or updates as needed. 3. Software Updates: Assist in implementing software updates, patches and security measures to protect against cyber security threats. 4. Documentation: Help in creating and maintaining documentation related to software configurations, user guides and support procedures. 5. Vendor Coordination: Collaborate with software vendors and service providers t...

Responsibilities: * Provide technical & software support via phone, email & chat * Maintain high customer satisfaction ratings through timely resolutions * Collaborate with development team on product improvements

• Perform installation, configuration, training, and troubleshooting of company products • Conduct testing of software/applications/products to ensure quality and functionality • Understanding of operating systems such as Linux, Ubuntu & Windows

Role & responsibilities - Monitor system performance and troubleshoot issues - Ensure security and efficiency of IT infrastructure - Respond to and resolve help desk requests - Maintain and administer computer networks and related computing environments, including computer and device hardware, systems software, applications software, and all configurations. - Diagnose, troubleshoot, and resolve hardware and software, including call centre hardware and software and other network and system problems. - Configure, monitor, and maintain email applications and virus protection software. - Plan, coordinate, and implement network security measures to protect data, software, and hardware. - Check, t...

Support and Assist the various operations teams with Product knowledge. Help the team customize programmes with product ideas as per their requirement. Come up with new product ideas and translate them into tangible tours or excursions as per demand. Keep abreast of latest travel trends. Track competition on product. Travel to study product as per plan and where required. Efficient and timely action of all queries with regard to Product. Ensure proper coordination with operations team in India and Sales Reps. Specific responsibility / day to day activities Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news...

Job Title: Technical Support Representative Experience: Fresher Employment Type: 1-Year Contract Salary - 15,575 in hand Benefits - ( PF, Mediclaim, Shift allowance) Working Days: 5 Days Working ( WFO) Shift Time - Rotational Shift FRESHER CANDIDATES ONLY Job Role & Responsibilities: Provide technical support Assist clients with troubleshooting and resolving technical issues. Demonstrate excellent written and spoken communication skills. Understand and follow business processes efficiently. Apply analytical and logical skills to problem-solving. Work in rotational shifts covering 24x7 operations (weekends, evenings, holidays, and 3rd shift included). Maintain a professional and positive atti...