444 Software Support Jobs - Page 3

About the Opportunity Join a leading force in the financial technology and enterprise support sector, where innovation meets precision. This role is ideal for professionals passionate about ensuring the robustness of critical tax systems in a dynamic, on-site environment. We support essential financial operations and tax calculations for diverse client portfolios in India. Role & Responsibilities Provide end-to-end production support for the Vertex Tax System, ensuring high system availability and accuracy. Troubleshoot, diagnose, and resolve production issues swiftly to maintain seamless tax operations. Collaborate with cross-functional teams and escalate issues when necessary to guarantee minimal disruption. Monitor system performance, implement updates, and execute system enhancements to optimize efficiency. Document resolutions, maintain process standards, and contribute to continuous improvement initiatives. Engage in on-site support activities, including participation in on-call rotations and emergency response protocols. Skills & Qualifications Must-Have: Proven experience in production support for the Vertex Tax System or similar tax software environments. Must-Have: Strong technical troubleshooting abilities coupled with hands-on experience in Linux and SQL environments. Must-Have: Familiarity with critical business processes around tax calculations and financial reporting. Must-Have: Prior experience in on-site production support roles with a proactive problem-solving approach. Preferred: Exposure to financial software support, ERP systems, or ITIL production support frameworks. Preferred: A degree in Engineering, Computer Science, or a related field. Benefits & Culture Highlights Be part of an innovative team that rewards initiative, expertise, and collaboration. Engage in challenging projects that drive professional growth and skill enhancement. Competitive compensation package with clear career advancement pathways in a high-impact, on-site environment.

Narrative Description: Working in Level 1/2 support environment, the Level 2 Support Engineer is an individual that is capable of addressing a large majority of support issues raised by the Level 1 and StayinFront customers via Phone, Email, and Ticketing portal. Role & responsibilities: Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period. Ensure all emails and calls are answered in a timely manner and follow up on each issue to closure. Identify the root cause of issues and data defects. Escalate issues as needed to Level 3 within a specific time period and follow up with a view to close. Ensure all tickets meet the targets for resolution, escalation, documentation, and completion. Deliver world-class support to StayinFront customers by being responsive, proactive, and professional in all interactions. Meeting SLAs and other customer satisfaction targets. Monitoring and maintaining the production environments. Daily administration and support of StayinFront applications and servers. Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledge base articles. Follow up on and take responsibility for unresolved issues and escalations. Perform other duties as assigned. Essential Qualifications: Graduate with good knowledge on Computer Applications Essential Requirements: Outstanding organizational skills and the ability to work in a team environment. Ability to effectively prioritize and escalate customer issues as required. Ready to work flexible shifts Ability to work independently and complete assigned tasks under limited supervision. Highly self-motivated with a keen attention to detail. Strong problem-solving skills. Desirable Requirements: Strong documentation and reporting skills Multilingual communication ITIL Foundation Certification

We would require one IT resource , preferably handicapped for carrying out desk related IT work. Requirements: Graduate in any discipline (Science, Commerce, Arts all streams welcome) Good communication skills (written and verbal in English) Strong logical reasoning and problem-solving abilities Ability to stay focused and attentive for extended periods Basic understanding of computer systems and common software applications Willingness to work in shifts (if required) Positive attitude and willingness to learn

Join our team as a Tech Product Support Specialist! Provide first-line SaaS support, resolve technical issues, guide users, and collaborate across teams to improve product experience. 4+ years in SaaS support preferred.

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management Investigate application errors, provide workarounds, document resolutions in the ticketing system, and follow through until issues are closed. Active listening & communication Utilize strong listening skills to extract necessary detail from users, clarify technical queries, and simplify explanations for nontechnical audiences. Highlevel verbal communication Confidently interact with end users over phone and Zoom, resolve concerns in real time, and escalate critical issues to ensure user satisfaction. Follow company processes & documentation Adhere to DrCloudEHR’s support procedures, record all customer interactions, steps taken, and outcome in compliance with internal protocols. Requirements : Experience: 2+ years in helpdesk, application support, or EHR/EMR technical support roles—preferably with direct enduser support. Technical familiarity: Exposure to ticketing systems, remote-support tools, EHR workflows, and basic troubleshooting steps. Communication skills: Excellent verbal and written English; able to gather requirements and explain technical information clearly. Customer-oriented mindset: Strong interpersonal skills with a focus on timely resolution, empathy, and service quality. Remote working capability: Self-motivated, able to work during US business hours, and manage time independently in a virtual environment.

Responsibilities ???? Analyze the customer needs and suggest solutions Accompany customers in the full delivery cycle from software configuration to go live Negotiate the required resources Make your customer/partner an Odoo Champion (training) Take part in the first-line support Support the sales team during pre-sale Feedback to the Product Owners Must Have ??? Bachelor's or Master's degree Minimum of 1 year of experience in Business/ ERP Application Ability to understand different business processes Good communication/negotiation skills Fluent in English Ability to learn fast and execute accordingly Affinity with the IT world ??? Nice to Have ?? Experienced in management software implementation Master in product demonstration Deal with various Industry and Customer segments Autonomous, Assertive, Proactive Multi Tasking

Role & responsibilities Knowledge of Dealer Management Software ( Pre Sales , Sales, Spares, Service, Warranty, CRM etc. Module) Provide end-user support to end users via email, phone, web, and in person Troubleshoot software and identify root causes of software problems • Analyze software related issues and propose solutions Fix software problems and test (verify) solutions prior to implementing them Obtain and log customer feedback for the purpose of process improvement Document software support activities thoroughly, accurately, and in a timely manner Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement. Provide Training to Dealer Team and Field Staff etc. Preferred candidate profile Bachelor Degree in Computer Science or Computer Engineering. A bachelors degree in computer science or computer engineering is required, as is minimum 1+ years of experience in software design, testing, troubleshooting and/or implementations. Must work well independently or as part of a team of software analysts and support technicians. Good communication skills and the ability to work well with people at all levels (technical, non-technical, etc.) are essential. Strong analytical and problem solving skills are a must.

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal support teams and end users. Drive process improvements to reduce ticket volume and improve self-service adoption. Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. Create feedback loops from support to product and marketing teams for continuous improvements. Ensure a personalized, prompt, and delightful experience across all customer : 3-6 years of experience in product support, customer support, or technical account management. Strong experience with: SQL (basic queries and data investigation) JavaScript (troubleshooting and browser debugging) Postman (API testing and validations) Proven leadership experience or team management exposure. Prior experience at a fast-paced SaaS or startup environment preferred. Excellent communication skills and a problem-solving mindset. Deep empathy for customers and strong attention to Qualifications : Experience in e-commerce platforms (especially Shopify). Familiarity with support tools like Intercom, Zendesk, or Freshdesk. Basic understanding of UI/UX and customer journey mapping. Ability to work in a global, remote-first team

You are a Junior IT Executive responsible for diagnosing and resolving hardware and software issues, providing IT support to end-users, and ensuring smooth computer system operations. Your key responsibilities include diagnosing and repairing hardware issues, assembling and maintaining computer systems, installing and updating software applications, managing user accounts and system configurations, setting up and troubleshooting networks, supporting data backup and recovery processes, and delivering exceptional customer service by documenting issues and responding promptly to service requests. To qualify for this role, you should have a Bachelors degree in Computer Science, Information Technology, or a related field, along with a minimum of 2 years of experience in IT hardware and software support. You should possess strong technical skills including knowledge of hardware components, diagnostics tools, and repair techniques, familiarity with Windows and macOS systems, proficiency in commonly used software applications and IT tools, and a basic understanding of networking principles. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are considered a plus. In addition to technical skills, you should also have excellent problem-solving and troubleshooting abilities, strong communication and interpersonal skills, the ability to work independently and collaboratively within a team, and strong organizational and time management skills. By excelling in these areas, you will contribute to the efficient functioning of IT operations and the delivery of exceptional support to end-users.,

To take care of various IT installations at HO and across all sites. Must be currently handling IT hardware systems like computers, attendance systems, CCTV systems across multiple locations.Responsible for overseeing the IT infrastructure, software

Dear Candidate, One of our leading IT MNC Clients is looking for Software Support (CICS / MQ) Professionals for onsite (South Africa) on immediate basis. 8-10 years experience in various Mainframe environments At least 5 years experience in managing CICS and MQ Notice Period: 15 days or less Shift: South Africa Time zone Location: open to travel South Africa (Onsite opportunity). Have extensive expertise on IBM Mainframe: MVS; JCL; JES2; in any scheduling package such as CA7; CA packages; control packages; Knowledge of Endevor and Xpeditor will be an advantage. Have expert knowledge of: CICS TS, IBM MQ. Support of mainframe operating system and associated utilities & management software Capacity management Research Change Management Documentation/Technical Authoring Hardware/Software Installation Systems Testing . CICS / MQ Experience If Interested, send CVs to anji.g@kanarystaffing.com

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/service requests as per standard SLAs/Turnaround Times. Perform additional support tasks as assigned by the Team Lead. Strong interpersonal ability to interact with teams across various sites/branches and within the organization. Would be the Primary escalation point for all blockages in the pipelines. Diagnose issues effectively and efficiently, completing all troubleshooting steps and escalation forms, as necessary. Must be able to prioritize or de-prioritize the customer incidents or requests considering business impact and urgency. Responsible for maintaining SOPs Continuously improves customer service, productivity, and process improvement. Confers with the Team Lead/Manager daily to clarify priorities, processes, and assignments and to discuss any issues therein. Willing to work in rotation during holidays/weekends. (Regular working hours are daytime business hours). Responsible for handling calls and emails for issues reported by the internal team and getting the same addressed as per SLA. Responsible for the Onboarding and Off-boarding process of Aakash employees in collaboration with the HR team. Maintaining the sanctity of the credentials for all Products as per security norms. Responsible for setup requirements across Products. Maintain exchange of regular communication with cross-functional teams. Qualification/ Experience 0-1 years of experience in an L1/L2 technical support assignment independently communicating with clients. Working knowledge of SQL queries, PS Queries and Java scripts is preferred. Familiar with any one ticketing tools like- Sapphire, JIRA. Knowledge of Excel. MCA is preferred. Skills Should have a fair knowledge of the Application Support Process and software development lifecycle (SDLC). Strong oral and written communication skills. Comfortable working on SQL queries.

Candidate responsible for the installation, configure, maintenance and troubleshooting of systems, servers and network hardware. This role supports operations, ensures system availability, and assists in managing both local and remote infrastructure.

Prodigy technologies looking for support executive Manage customer queries via phone, email. Provide technical & software support Collaborate with development team on issue resolution Apply : carrers.prodigytechnologies@gmail.com call : 9607002771

Please find below the JD:- Position: Desktop Support Engineers with Application Support Experience: 2 years to 5 years Location: Chennai, Tuticorin(Onsite) Work type: 6 days working (Mon to Sat). Should also be open to work on Sundays in lieu of any other day off. Shift: 9 am 6 pm IST Summary: We are seeking a highly skilled Desktop Support Engineer with expertise in Application Support to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for desktop hardware, software, and applications. Additionally, this role involves providing specialized support for various applications used within the organization, ensuring they operate efficiently and effectively to meet business needs. Responsibilities: Desktop Support: Install, configure, and troubleshoot desktop hardware, software, and peripherals. Provide technical support to end-users regarding hardware and software issues. Perform routine maintenance tasks such as system updates, patches, and upgrades. Respond to help desk tickets and resolve technical issues in a timely manner. Ensure desktop systems are secure and up-to-date with antivirus software and security patches. Application Support: Serve as a subject matter expert for various applications used within the organization. Provide technical support and troubleshooting for application-related issues. Install, configure, and update applications as required. Collaborate with software vendors to resolve complex application issues. Develop and maintain documentation related to application support processes and procedures. User Training and Documentation: Conduct training sessions for end-users on how to use desktop applications effectively. Create user guides and documentation to assist end-users in troubleshooting common issues. Provide guidance and assistance to users on best practices for utilizing desktop applications. Collaboration and Communication: Work closely with other IT teams to resolve escalated issues and implement solutions. Communicate effectively with end-users to understand their needs and requirements. Collaborate with stakeholders to assess the impact of application changes and updates. Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Proven experience in desktop support, including hardware, software, and peripheral devices. Strong understanding of operating systems such as Windows and macOS. Proficiency in troubleshooting application issues and providing technical support. Experience with application deployment and configuration. Excellent communication and interpersonal skills. Ability to work independently and prioritize tasks effectively. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Installation, Administration, Maintenance & Implementation of ERP Software Knowledge of Microsoft SQL, PostgreSQL etc Knowledge of Python, Java, Business Process Knowledge of It infrastructure Support & troubleshooting - Hardware/ SW/networking Required Candidate profile At least 3 years experience as ERP support in manufacturing industry

Job Opening: IT Support Technician (Hardware, Software & CCTV) Location: Balipara, Tezpur, Assam Company: Sunit Breweries Private Limited Sunit Breweries Private Limited, a leading alcoholic beverage manufacturing and distribution company established in October 2020 and based in Kamrup, Assam, is inviting applications for the post of IT Support Technician. As an IT Support Technician at Sunit Breweries Private Limited, your primary responsibilities will include the installation and maintenance of LAN networks, troubleshooting computer hardware and software issues, setting up CCTV cameras, and conducting routine checks. You will also be responsible for regular IT system maintenance at the site to ensure smooth operations. The ideal candidate for this position should have a minimum qualification of HS (Higher Secondary) passed and at least 1 year of relevant experience in computer hardware/software support, LAN installation, and CCTV maintenance. This position is open only to male candidates who possess strong knowledge of computer hardware and software, LAN setup and troubleshooting, as well as basic CCTV setup and monitoring system knowledge. In return for your services, Sunit Breweries Private Limited offers a monthly salary of 15,000 along with accommodation provided by the company. This is a full-time position based in Balipara, Tezpur, Assam. If you meet the eligibility criteria and are willing to relocate to Balipara, Tezpur, please send your updated resume to ea@rstradehouse.co.in. For any queries, you can contact us at 7099077647. Please note that the job location is in Balipara, Tezpur. Kindly apply only if you are willing to relocate to this location. The willingness to travel is required for this position, with 100% travel expected. Join Sunit Breweries Private Limited as an IT Support Technician and be a part of our dynamic team in Guwahati, Assam.,

Position: IT Support (Application Technical & Functional Support) Department: Purchase Department Company: Cable and wire Manufacturer Employment Type: Third-Party Payroll (CIEL HR Services)(12 Month Renewable Contract) Location: Halol, Gujarat Education: BE/B.Tech (IT / Computer Science) Total Experience: Fresher to 1 year Budget: Depend on current No. of Openings: 1 Job Responsibilities: Provide technical & functional support for applications at the site Support production and deployment activities Configure and customize (development) ERP systems to align with business requirements Prepare and maintain technical specifications, configuration documents, and customizations Build and execute test scripts, end-to-end business process scenarios, and training materials Provide help desk support, resolve issues, and escalate defects as required Troubleshoot, debug, and resolve application & technical issues Participate in all phases of the Software Development Life Cycle (SDLC) Interact with business users to analyze and gather requirements Additional Requirement: Willingness to relocate and travel to company branches as required

About the Role: Foxit, a leading provider of innovative PDF products and services, is seeking a skilled Junior L1 India Support Engineer to join our team. In this role, you will handle Level 1 product issues, troubleshoot and resolve customer problems, and collaborate with our product teams for continuous improvement. Working Hours: Willing to work rotational shift 24*7 on weekdays and weekends (mandatory) Responsibilities: Work directly with customers to troubleshoot, recreate, and resolve Tier 1 and Tier 2 level issues related to products Document and review solutions to common questions and problems Update the ticket tracking system to provide the accurate and current status of support issues Escalate issues to the product/developer team and help with product improvement Ability to serve as an escalation point for the Customer Success team and other key stakeholders Suggest and implement improvements to workflow, tools, and general policies to improve the overall quality and efficiency Able to handle multiple tasks at the same time i.e. Chats, emails, calls Qualifications: 1+ years of proven experiences in providing technical support Bachelors degree in computers or relevant field Having worked for a software support is a plus but not mandatory Great Communications skills SaaS experience a plus Experience with Salesforce & JIRA is a plus Ability to work independently and as part of a team

Take over the Site, actively call out snags and snag closure. Vendor Management aligning with all suppliers to establish and maintain operational stability Operational issues on real time basis which requires assistance, guidance and approval. Landlord Management Aligning with Landlord to resolve issues on timely basis. Interacting with Client for monthly walkthrough. Tracking & control Inventory of HK consumables, stationery and Unboxings distribution. Ensure adherence to policies and procedures applicable to the FM function. Plan, organize and arrange any event for JLL and client. Ensure compliance of regulations / requirements of JLL management and client. Provide assistance in general administrative activities as required. Reviewing HK manpower deployment on daily basis. Regular meeting with to understand the day-to-day requirement. Reviewing 52 weeks soft services PPM checklists. Reviewing all checklists on weekly basis to ensure smooth operations. To maintain consistency on agreed SLA & KPI. Ensure all the mandatory trainings are conducted as per schedule and track for attendance. Ensure 100% usage of online work permit tool and upload incidents in the incident tool. Proper handing & taking over tabs which are utilized for taking equipment readings. Facility walk around and ensure Walk around map & Guide is followed and maintained. Coordinate with DM team for any issues that need help. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE Ensure to support for all client audits /Internal & External audits Ensure the functionality of all technology tools in the facility Ensure to implement EHS practices (PPEs etc) in and around the office Ensure to update the new assets in the asset tracker & update the relevant stake holders Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags. To discuss and assist facility manager on monthly basis on the vendor performance matrix. Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now Dial HR Neha - 9905338159 Dial HR Nidhi - 7644825453 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Role & responsibilities - Requirement Understanding and Documentation - Onboarding and Training of Customers - Customer Query Handling - Resolving the Queries. - Supporting customers over phone/email/zoom meeting - Customer Feedback - Coordination with the technical Team Preferred candidate profile - Strong English Communication (Must Have) - Understanding of Business Process (Sales/Purchase/Production) (Optional) - Should be able to travel when required - Once/Twice in a month - ERP/CRM knowledge (Optional) - Freshers can also apply - Customer Centric Approach

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge: Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities : Proficiency in additional languages to support global customers. Shift Timings: Rotational Shift 06:30 PM IST to 03:30 AM IST (Night Shift) 09:00 PM IST to 06:00 AM IST (Night Shift)

Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums. Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. Work with the internal teams and the clients to take follow up of the incidents and get the things done. Logging client queries using service management tools to record each & every query. Detect, record, and classify the incidents & provide initial incident support. Investigate, prioritize and diagnose the incidence based on impact & urgency. Resolve incidents and recover service as per agreed service levels & close the incidents. Maintain ownership, monitoring, tracking & communications about incidents. Provide management information about Incident Management quality and operations. Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. Skills: Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Able to work independently and efficiently to meet deadlines. Able to promptly answer support-related emails, phone calls, and other electronic communications. Self-motivated, detail-oriented, and organized. Experience with hardware and software issues. Proficient in Internet-related applications such as EMail clients, FTP clients, and Web Browsers.

Role & responsibilities 1. Provide technical support to end-users regarding hardware, software, and network-related issues. 2. Diagnose and resolve technical problems in a timely and efficient manner. 3. Install, configure, and maintain computer systems, peripherals, and software applications. 4. Set up and troubleshoot network connectivity, including LAN, WAN, and wireless networks. 5. Identify and troubleshoot problems related to cabling, connectivity, hardware, and replace faulty hardware. 6. Perform patch management and monitoring on server operating systems and desktop operating systems. 7. Install, update, configure, fine-tune, and troubleshoot software products on servers, desktops, terminals, peripherals, and printers. 8. Implement software changes in any machine arising due to moves, adds, changes, and upgrades of hardware. 9. Maintain and troubleshoot CCTV systems, including installation, configuration, and regular maintenance to ensure optimal performance. 10. Provide onsite and remote support as needed by the end user, track the ticketing portal for any complaints by the end user, and address them promptly. 11. Manage IT assets, including inventory tracking, maintenance, and lifecycle management. 12. Coordinate with vendors for faster resolution of technical issues and ensure timely delivery of services and products. 13. Render services not specifically mentioned above but necessary for support to the IT Management team for their IT-related activities. 14. Manage information security. 15. Install and update antivirus software on servers and desktops, and resolve virus-related problems. 16. Install, configure, update, and troubleshoot information security-related tools, such as DLP, encryption, and endpoint backup on desktops/laptops. 17. Install, configure, and troubleshoot any other operations management tools used by IT Management. 18. Maintain all reports and documents for all systems, operations, and changes. 19. Maintain checklists/templates for daily, weekly, monthly, quarterly, and yearly reports. 20. Monitor and report performance issues to the IT Management team. 21. Resolve performance issues if any. 22. Prepare documentation with respect to processes, policies, guidelines, checklists, and work instructions as instructed by the IT Management team. The location will be Mejia Project site.