1048 Software Support Jobs - Page 25

Role & responsibilities Work on UI based platforms to set-up digital events, basis the event specifications received from requester. Self-review the output and share for review/approval. Make sure the deliverable is as per the defined quality standards. Adherence to all the required processes, checklist, and service levels. Communication with internal/external stakeholder for campaigns Flag any risks to the supervisor if needed or identified during operations. Accountability for resolving client issues and escalating to the appropriate person to the point of resolution. Must Have Skills: Working experience on Platform as a solution Quick learner and self-starter Eye for detail Analytical ben...

Acies is looking for Product Support Specialist-Kore and Kepler to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

About the Opportunity Join a leading force in the financial technology and enterprise support sector, where innovation meets precision. This role is ideal for professionals passionate about ensuring the robustness of critical tax systems in a dynamic, on-site environment. We support essential financial operations and tax calculations for diverse client portfolios in India. Role & Responsibilities Provide end-to-end production support for the Vertex Tax System, ensuring high system availability and accuracy. Troubleshoot, diagnose, and resolve production issues swiftly to maintain seamless tax operations. Collaborate with cross-functional teams and escalate issues when necessary to guarantee ...

Narrative Description: Working in Level 1/2 support environment, the Level 2 Support Engineer is an individual that is capable of addressing a large majority of support issues raised by the Level 1 and StayinFront customers via Phone, Email, and Ticketing portal. Role & responsibilities: Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period. Ensure all emails and calls are answered in a timely manner and follow up on each issue to closure. Identify the root cause of issues and data defects. Escalate issues as needed to Level 3 within a specific time period and follow up with a view to close. Ensure all tickets meet the targets for resolution, escalation,...

We would require one IT resource , preferably handicapped for carrying out desk related IT work. Requirements: Graduate in any discipline (Science, Commerce, Arts all streams welcome) Good communication skills (written and verbal in English) Strong logical reasoning and problem-solving abilities Ability to stay focused and attentive for extended periods Basic understanding of computer systems and common software applications Willingness to work in shifts (if required) Positive attitude and willingness to learn

Join our team as a Tech Product Support Specialist! Provide first-line SaaS support, resolve technical issues, guide users, and collaborate across teams to improve product experience. 4+ years in SaaS support preferred.

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management In...

Responsibilities ???? Analyze the customer needs and suggest solutions Accompany customers in the full delivery cycle from software configuration to go live Negotiate the required resources Make your customer/partner an Odoo Champion (training) Take part in the first-line support Support the sales team during pre-sale Feedback to the Product Owners Must Have ??? Bachelor's or Master's degree Minimum of 1 year of experience in Business/ ERP Application Ability to understand different business processes Good communication/negotiation skills Fluent in English Ability to learn fast and execute accordingly Affinity with the IT world ??? Nice to Have ?? Experienced in management software implement...

Role & responsibilities Knowledge of Dealer Management Software ( Pre Sales , Sales, Spares, Service, Warranty, CRM etc. Module) Provide end-user support to end users via email, phone, web, and in person Troubleshoot software and identify root causes of software problems • Analyze software related issues and propose solutions Fix software problems and test (verify) solutions prior to implementing them Obtain and log customer feedback for the purpose of process improvement Document software support activities thoroughly, accurately, and in a timely manner Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities fo...

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

You are a Junior IT Executive responsible for diagnosing and resolving hardware and software issues, providing IT support to end-users, and ensuring smooth computer system operations. Your key responsibilities include diagnosing and repairing hardware issues, assembling and maintaining computer systems, installing and updating software applications, managing user accounts and system configurations, setting up and troubleshooting networks, supporting data backup and recovery processes, and delivering exceptional customer service by documenting issues and responding promptly to service requests. To qualify for this role, you should have a Bachelors degree in Computer Science, Information Techn...

To take care of various IT installations at HO and across all sites. Must be currently handling IT hardware systems like computers, attendance systems, CCTV systems across multiple locations.Responsible for overseeing the IT infrastructure, software

Dear Candidate, One of our leading IT MNC Clients is looking for Software Support (CICS / MQ) Professionals for onsite (South Africa) on immediate basis. 8-10 years experience in various Mainframe environments At least 5 years experience in managing CICS and MQ Notice Period: 15 days or less Shift: South Africa Time zone Location: open to travel South Africa (Onsite opportunity). Have extensive expertise on IBM Mainframe: MVS; JCL; JES2; in any scheduling package such as CA7; CA packages; control packages; Knowledge of Endevor and Xpeditor will be an advantage. Have expert knowledge of: CICS TS, IBM MQ. Support of mainframe operating system and associated utilities & management software Capa...

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/s...

Candidate responsible for the installation, configure, maintenance and troubleshooting of systems, servers and network hardware. This role supports operations, ensures system availability, and assists in managing both local and remote infrastructure.

Prodigy technologies looking for support executive Manage customer queries via phone, email. Provide technical & software support Collaborate with development team on issue resolution Apply : carrers.prodigytechnologies@gmail.com call : 9607002771

Please find below the JD:- Position: Desktop Support Engineers with Application Support Experience: 2 years to 5 years Location: Chennai, Tuticorin(Onsite) Work type: 6 days working (Mon to Sat). Should also be open to work on Sundays in lieu of any other day off. Shift: 9 am 6 pm IST Summary: We are seeking a highly skilled Desktop Support Engineer with expertise in Application Support to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for desktop hardware, software, and applications. Additionally, this role involves providing specialized support for various applications used within the organization, ensuring they o...

Installation, Administration, Maintenance & Implementation of ERP Software Knowledge of Microsoft SQL, PostgreSQL etc Knowledge of Python, Java, Business Process Knowledge of It infrastructure Support & troubleshooting - Hardware/ SW/networking Required Candidate profile At least 3 years experience as ERP support in manufacturing industry

Job Opening: IT Support Technician (Hardware, Software & CCTV) Location: Balipara, Tezpur, Assam Company: Sunit Breweries Private Limited Sunit Breweries Private Limited, a leading alcoholic beverage manufacturing and distribution company established in October 2020 and based in Kamrup, Assam, is inviting applications for the post of IT Support Technician. As an IT Support Technician at Sunit Breweries Private Limited, your primary responsibilities will include the installation and maintenance of LAN networks, troubleshooting computer hardware and software issues, setting up CCTV cameras, and conducting routine checks. You will also be responsible for regular IT system maintenance at the sit...

Position: IT Support (Application Technical & Functional Support) Department: Purchase Department Company: Cable and wire Manufacturer Employment Type: Third-Party Payroll (CIEL HR Services)(12 Month Renewable Contract) Location: Halol, Gujarat Education: BE/B.Tech (IT / Computer Science) Total Experience: Fresher to 1 year Budget: Depend on current No. of Openings: 1 Job Responsibilities: Provide technical & functional support for applications at the site Support production and deployment activities Configure and customize (development) ERP systems to align with business requirements Prepare and maintain technical specifications, configuration documents, and customizations Build and execute...

About the Role: Foxit, a leading provider of innovative PDF products and services, is seeking a skilled Junior L1 India Support Engineer to join our team. In this role, you will handle Level 1 product issues, troubleshoot and resolve customer problems, and collaborate with our product teams for continuous improvement. Working Hours: Willing to work rotational shift 24*7 on weekdays and weekends (mandatory) Responsibilities: Work directly with customers to troubleshoot, recreate, and resolve Tier 1 and Tier 2 level issues related to products Document and review solutions to common questions and problems Update the ticket tracking system to provide the accurate and current status of support is...

Take over the Site, actively call out snags and snag closure. Vendor Management aligning with all suppliers to establish and maintain operational stability Operational issues on real time basis which requires assistance, guidance and approval. Landlord Management Aligning with Landlord to resolve issues on timely basis. Interacting with Client for monthly walkthrough. Tracking & control Inventory of HK consumables, stationery and Unboxings distribution. Ensure adherence to policies and procedures applicable to the FM function. Plan, organize and arrange any event for JLL and client. Ensure compliance of regulations / requirements of JLL management and client. Provide assistance in general ad...

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now Dial HR Neha - 9905338159 Dial HR Nidhi - 7644825453 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Role & responsibilities - Requirement Understanding and Documentation - Onboarding and Training of Customers - Customer Query Handling - Resolving the Queries. - Supporting customers over phone/email/zoom meeting - Customer Feedback - Coordination with the technical Team Preferred candidate profile - Strong English Communication (Must Have) - Understanding of Business Process (Sales/Purchase/Production) (Optional) - Should be able to travel when required - Once/Twice in a month - ERP/CRM knowledge (Optional) - Freshers can also apply - Customer Centric Approach

Job Title: Technical Support Executive (Chat Process) Employment type: 6 Months Contract Work Location: Work From Office (Koregaon Park, Pune ) Shift Type: Night Shift NOTE: This is a Technical Support - Chat Process role for our Cloud Help Desk product and this position requires to Work From Office (Mon - Fri) in the night shift from our office located at Koregaon Park, Pune. Essential Attributes to do this job: Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT envi...