1045 Software Support Jobs - Page 22

The Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to ensure customer satisfaction and operational excellence. Must have: Strong customer-facing communication and conflict resolution skills, with the ability to manage high-pressure situations diplomatically. In-depth technical knowledge of telecom networks and Nokia product portfolios, especially related to Software Support Services (SWS). Analytical an...

Manage a team of support executive Analyze high level requirements / issue Co-ordination with Development Team Keep effective Track on outstanding issues, Delivery timelines, co-ordinate with stakeholder to analyze and ensure quick action and commitment fulfilment Convince and communicate properly to customer for out of scope demand Bring customer satisfaction level to 100% Prepare guidelines for smooth support mechanism, ensure the implementation of the same within team Self-motivated and Create motivation within team Periodical status and performance report to management Understand and identify frequently demanded features, analyze and take to development Ensure Quality and quantity delive...

We are seeking a skilled and dedicated Computer Hardware Technical Support Specialist .This position requires a deep understanding of computer components, peripherals, and diagnostic tools, as well as excellent communication and customer service skills. Key Responsibilities: Provide technical support to customers via phone, email, or chat regarding hardware issues, installations, and troubleshooting. Diagnose and resolve hardware-related issues, including desktops, laptops, printers, network devices, and other peripherals. Perform system and hardware upgrades, installations, and replacements. Assist with the configuration of hardware components, ensuring compatibility with software and other...

The Customer Experience Architects (CEA) will be delivering Services for UKG Emerald. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration. The CEAs will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and...

Job Overview Work with the AESL end users and provide help to the users in adopting the product. Work directly with product engineering, business analysis and DBA teams to ensure permanent resolution of issues and enhanced product. Key Responsibilities Responsible for complete Product Adoption across branches. Participate in UAT/ OAT/ Training sessions. Define master values in the system. Ability to do the first level of Investigation. Responsible for Product Training. Doing screen shares wherever necessary with clients and getting on calls to assist them. Focus on permanent resolution. Focus on enhancing the product and sharing inputs for better product usage. Provide support on incidents/s...

1. IT Infrastructure Management Maintain and troubleshoot hardware (computers, printers, bar code scanners, bio metric devices, etc.) used in garment production units and offices. Ensure smooth functioning of LAN/WAN, Wi-Fi, and internet connectivity across factory and office premises. Manage data backup, storage, and recovery processes. 2. Software & ERP Support Provide support for ERP/garment industry-specific software (such as SAP, Tally, or customized production planning systems). Coordinate with vendors for software updates, troubleshooting, and integration with production processes. Train staff on using ERP modules for merchandising, production, inventory, and accounts. 3. Data Securit...

Role & responsibilities • Responsible for the implementation of HRMS work. • Communicate with clients To Understand clients needs and provide solutions • Responsible for the preparation of project documents and development of the project plan, as well as to manage the progress of the project and changes • Setup system configuration during project implementation • Complete the final function test during the project implementation process to meet client requirements • Provide system training for clients and provide required support • Any other tasks assigned by manager • Requirement Gathering: Gathering crucial information and insights from clients or stakeholders • Implementation: Ensuring th...

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. Solid understanding of programming concepts, software design and software development principles.

Position Summary: In this role, you will serve as the single point of contact for customers. You will manage all aspects of NCR Services delivery to the client, providing analysis and actions to improve customer satisfaction, service fidelity, and profitability. A thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics is essential. You must quickly identify thenext steps in the problem-resolution process using ITIL practices and proactively identify actions for continuous improvements. This role can be a stand-alone position or part of a dedicated Customer Support Services Team. Key Areas of Responsibility: Client Governance, Service Delivery: Estab...

Job Title : Helpdesk / End User Support (EUS) Engineer Experience : 13 years Location : Bengaluru Employment Type : Contract To Hire Role Overview We are seeking a dedicated Helpdesk / End User Support Engineer to provide technical support and assistance to business users. The role involves troubleshooting Office 365 issues, coordinating with vendors, managing laptops/desktops, and supporting enterprise IT infrastructure. Candidates with hands-on experience in bulk laptop/desktop domain migrations and troubleshooting are highly preferred. Key Responsibilities Provide L1/L2 technical support for end users on hardware, software, and network issues. Troubleshoot Office 365 services (Outlook, Te...

We are looking for a dedicated IT Support Executive to join Vecura. The role involves providing technical assistance, troubleshooting hardware/software issues, and ensuring smooth functioning of IT systems across the organization. Key Responsibilities: Install, configure, and maintain computer systems, networks, and software. Provide technical support to staff via phone, email, or in-person. Troubleshoot system, network, and connectivity issues. Ensure data security, backups, and regular system updates. Coordinate with external vendors for IT-related services and repairs. Requirements: Bachelors degree/diploma in IT, Computer Science, or related field. Knowledge of Windows, MS Office, and ne...

What you can expect from the job The IT Support Officer provides basic to intermediate-level technical support to users across the organisation. This role acts as the first point of contact for incidents and service requests related to hardware, software, systems, and networks. Hands-on experience with diverse IT systems and applications. Exposure to enterprise-level Microsoft 365 and collaboration tools. A supportive team environment with opportunities to learn from senior IT experts. Training and development opportunities to build technical and professional skills. Involvement in projects beyond day-to-day support, such as system upgrades and deployments. Career growth path into specialize...

IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the o...

Managing company's relationships with IT vendors and suppliers Initiating onboarding and account setup for new IT vendors Managing IT vendor billing and disbursements Manage IT assets Monitoring status and performance of IT assets Required Candidate profile Having experience in IT software for vendor and asset management. Exposure to SAP would be an advantage.

Job Title: Technical Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective...

Skilled IT Engineer to maintain & improve company IT infrastructure Provide user support & ensure secure, smooth IT operations Manage networks, servers, cloud & participate in IT projects

Strong understanding of at least two modules: Production, Purchase, Sales, Finance. On-ground experience managing non-tech users and resolving ERP gaps practically.Experience in user training, support ticketing, and system stabilization Required Candidate profile Proactive problem-solving mindset and ability to ‘own’ ERP success. Preferred: exposure to custom ERPs or semi-automated environments in MSMEs.

Job Title: IT Support & System Administrator (Fresher) Department: Information Technology Location: Dadar, Mumbai Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented IT Support & System Administrator (Junior Level) to provide technical assistance and support to end users, as well as assist in system and network administration tasks. The role involves managing day-to-day IT operations, including user support, hardware/software troubleshooting, and supporting infrastructure tasks to ensure system uptime and security compliance. Key Responsibilities: Work Area 1: End User Support & IT Operations (50%) Respond to basic IT support tickets (hardware/software issu...

Key Responsibilities: 1. Troubleshoot software issues and resolve customer queries through phone, email, or onsite visits.2. Train clients on software usage and best practices.3. Collaborate with the development team for escalated issues and ensure timely resolution.4. Maintain client relationships by offering excellent post-sales support and ensuring customer satisfaction. Minimum Requirements: 1. Strong problem-solving and communication skills.2. Familiarity with common software systems and technical troubleshooting.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsib...

As a Desktop Support Specialist at Allen Lund Company, you will be responsible for providing technical support across various systems and devices to ensure a seamless user experience. Your primary focus will be on tier-one support, ticket management, hardware and software support, mobile device support, internet and network services troubleshooting, Google Workspace administration, Active Directory management, anti-virus management, and user account management. You will play a crucial role in handling end-user desktop-related issues through hands-on and remote technical assistance, ensuring timely resolution. Monitoring and responding to user requests and incidents via ticketing systems, ema...

As an AI-first SaaS platform focused on systematic literature reviews, EasySLR aims to revolutionize the way literature reviews are conducted by providing cutting-edge features such as AI-assisted study selection, intelligent data synthesis, transparent conflict resolution, comprehensive dashboard analytics, auto full-text retrieval, and customizable data extraction forms. Our platform is meticulously designed by a team of experts with a strong background in building and scaling global products, ensuring technological excellence and user-centric design at every step. In this role, you will be responsible for supporting customer queries to help users effectively utilize the EasySLR platform. ...

The job involves providing ERP training to the team, preparing POC & SOP documents, coordinating with software company for requirements, changes, and updates, cross-checking updates, managing computer systems, networks, and security. You will also be responsible for coordinating with operations and other departments for ERP system resolutions, coordinating hardware and software deployments, protecting sensitive information and system-crucial data, managing applications and their security, providing software support via email and phone to staff and branches, and conducting software training for staff and branches. This is a full-time job with benefits including health insurance and provident ...

The Software Support & MIS Executive plays a crucial role in providing support to internal users for business software applications, as well as managing MIS reports and ensuring adherence to ISO 9001:2015 Quality Standards. In terms of Software Support & Coordination, you will act as the primary point of contact for software support needs within the organization. This includes liaising with external software vendors for customization, development, and issue resolution. You will be responsible for maintaining an incident log to track software issues, providing training to users, and conducting user acceptance testing for new features. Regarding MIS Reporting & Data Management, your responsibi...

You should have 6 to 8 years of professional experience in software support at an enterprise level. As an experienced engineer, you must possess strong technical expertise, be ownership-driven, and have a focus on strong code quality. A Bachelors degree in Computer Science, Engineering, or a related IT field is essential for this role. Your responsibilities will include designing, developing, and architecting new and current systems. You will be participating in enterprise architecture reviews to provide recommendations aligning POS systems for optimized IT investments. As a technical lead, you will work on medium to large complex projects and feature enhancements. Collaboration with various...