1045 Software Support Jobs - Page 21

Provide customer support for SaaS software via phone and email. Troubleshoot technical and product-related issues. Explain product features and usage clearly. Escalate bugs and complex problems to relevant teams. Maintain accurate CRM logs

Role Overview: As a Support Specialist, you'll handle Level 1 and 2 support, manage tickets during US nighttime hours, perform UAT and regression testing, maintain client communication, and provide weekly status reports. Key Responsibilities: Level 1 and 2 support, including: Handling ticket intake during US nighttime hours Validating issues, and assigning appropriate severity and priority Triage tickets to resolution and document steps taken to resolve issues or questions Following the escalation process with the engineering team Maintaining communication and updates to clients Updating the ticket with any changes to the status, severity, or state of the ticket Handing off tickets to US bas...

Responsibilities: Manage customer queries via phone, email & chat Provide product & technical support Collaborate with development team on issue resolution Maintain high NPS scores through effective communication Be available to work in night shift Health insurance

1. Hardware and Software Support: Install, configure, and troubleshoot desktops, laptops, and peripherals. Ensure proper functioning of hardware components and resolve hardware-related issues. Install and maintain software applications on desktop systems. 2. Operating System Management: Perform OS installations and upgrades on desktop machines. Troubleshoot and resolve OS-related issues. 3. Printer Support: Diagnose and resolve printer problems, including configuration and maintenance. Provide support for networked and local printers. 4. Customer Service: Deliver exceptional customer service by addressing user issues promptly and professionally. Effectively communicate technical information ...

We are seeking a Product Support Specialist to serve as the first line of support for Prism, our chat-based LLM that acts as a performance marketing analyst and strategist. In this role, you will keep customers unblocked, ensure fast resolution cycle

Microland Limited is looking for Analyst - Tech Support to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities: Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives a...

Job Title: Hardware & IT Support Executive Location: Kolkata (Work from Office) Experience: 1+ Years Qualification: Graduate (Any stream) BCA/MCA/B.Tech candidates are NOT eligible Job Overview: We are hiring a Hardware & IT Support Executive with practical hands-on skills in system hardware, operating systems, and networking. The role is best suited for a simple graduate with IT administration experience , not for engineering/technical degree holders. Key Responsibilities: Desktop assembling, Install, configure, and troubleshoot Windows & Linux operating systems . Handle system reboots, formatting, upgrades, and software installations . Manage and troubleshoot LAN, Wi-Fi, and Router issues ...

Skills: * Manage application support team Ensure timely resolution of issues Collaborate with development & operations teams Maintain high customer satisfaction rating Configure applications per business needs Night Shift only.

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes. What You'll Achieve: Resolve customer issues leveraging your technical expertise and act as the primary point of escalation for our external support teams. Reproduce customer issues, perform initial triage and file software defects and feedback with Engineering Work cross-functionally across engineering and product to build processes and manage issues. Develop deep ...

Position summary This position primarily focuses on answering client support tickets escalated by our global client facing level 1 support teams; working closely with Dev, QA, Infra and OPS teams to investigate and troubleshoot complex client support cases. In addition to the usual responsibilities of a client services Analyst, the senior analyst will also help to direct and manage the daily operations in support of the client service Team lead. This could include assigning work, serving as an escalation point for problem solving, and serving as a subject matter expert for overall operational support. This position requires software support experience and familiarity of the finance market is...

Key Responsibilities Provide first-level support for incidents and service requests via ticketing system, phone, email, or chat. Perform troubleshooting of hardware, operating systems (Windows, Linux, macOS), and commonly used applications (MS Office, Outlook, Antivirus, Autodesk, Adobe tools, etc.). Handle installation, configuration, and troubleshooting of IT hardware (printers, scanners, webcams, headphones, etc.). Support and troubleshoot audio/video conferencing devices and platforms. Monitor and troubleshoot basic network and internet connectivity issues, including configuration of network tools. Escalate unresolved or high-priority issues to L2/L3 engineers in line with escalation pro...

Role & responsibilities Communicate with stakeholders and the developer team for new requirements. Verify changes on the UAT server, take proper downtime, and then implement in the PRD server. Knowledge of software integration (e.g., DMS to SAP, SAP to DMS). Should have an understanding of Dealer Management Software (Pre Sales, Sales, Spares, Service, Warranty, CRM, etc. Module) and Lead Management Software . Provide end-user support to end users via email, phone, web, and in person Troubleshoot software and identify root causes of software problems Obtain and log customer feedback for process improvement Business Blueprint Document of software support activities thoroughly, accurately, and ...

As a Full Stack Application Developer, will design, develop and/or re-engineer complex application components, and integrate software packages, programs and reusable objects residing on multiple platforms. An ambitious individual who can work under their own direction towards agreed targets and goals, have the ability to manage change and to work under pressure. Be curious to learn and stay updated with recent technology developments. Be a good team player familiar with Agile methodologies and principles and having experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creati...

Role Overview: As a Support Specialist, you'll handle Level 1 and 2 support, manage tickets during US nighttime hours, perform UAT and regression testing, maintain client communication, and provide weekly status reports. Key Responsibilities: Level 1 and 2 support, including: Handling ticket intake during US nighttime hours Validating issues, and assigning appropriate severity and priority Triage tickets to resolution and document steps taken to resolve issues or questions Following the escalation process with the engineering team Maintaining communication and updates to clients Updating the ticket with any changes to the status, severity, or state of the ticket Handing off tickets to US bas...

Technical Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A ...

Software Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A P...

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with ...

Job Summary: We are seeking a proactive and detail-oriented System Administrator with a strong focus on end-user support. The ideal candidate will have proven experience troubleshooting Windows 10/11, supporting Microsoft Office applications, and handling basic network support issues. This role will be responsible for ensuring smooth daily operations of IT systems across laptops, desktops, and peripheral devices. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, printers, and other hardware. Troubleshoot and resolve issues related to Windows 10/11 OS and Microsoft Office 365 applications. Perform system updates, software installations, and patch management. Se...

1. EVA App Support Address and resolve any critical issues or bugs in the EVA App in coordination with the EVA support team. Discuss program-level improvements or issues during scheduled meetings with the EVA team. Provide support to the back-office team for using the app efficiently and resolving any queries. 2. Pedio App Support Coordinate with technicians facing login or usage issues in the Pedio App. Ensure real-time issue resolution by staying in touch with the app support team. 3. Toll-Free, Website & Online Platforms Handle toll-free calls and coordinate with customers for service inquiries or product orders. Maintain and share a proper call log/report regularly. Coordinate with the r...

Key Responsibilities: Provide technical support for Tally software to clients via phone, email, remote login, or onsite visits. Handle installation, configuration, and upgrades of Tally software. Assist clients with GST, TDS, Payroll, Inventory, and Accounting features in Tally. Troubleshoot and resolve issues related to data migration, backup, errors, and customization. Train and guide clients on Tally usage, reports, and best practices. Maintain proper documentation of client issues, resolutions, and follow-ups. Escalate complex issues to senior team members or software partners if required. Ensure customer satisfaction and timely support delivery. Minimum Requirements: Strong knowledge of...

Our Global MNC Client in the industry of Education is looking for Software programmer with 5+ years of experience in working in team and also managing independent projects in PHP with knowledge of other platforms Candidate need not be fluent in English although basic speaking and listening / comprehension skills are required. Hindi is the other language where similar fluency is required Candidate must be exposed to multiple assignments and demonstrate delivery of timelines Knowledge of wireframing will be an added advantage Interested candidates may also be exposed to overseas clients, assignments and may also require to travel as need arises Organisation is a very stable and values loyalty,...

We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k Call 9988353971 7508062612 9988350971 WhatsApp number 9781021114 Mail Id- bps0172@gmail.com Age Limit 18 to 32

Join with us IT Infrastructure L1 Support | Mumbai(On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai , Bangalore, India Experience: 2 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic network...

The Customer Experience Consultants (CEC) will be delivering UKG Emerald for UKGs top segment customers. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration, The CECs will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms an...

The Customer Experience Senior Consultants (CESC) will be delivering UKG Emerald for UKGs top segment customers. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration The CESC will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms. They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry n...