444 Software Support Jobs - Page 2

Key Responsibilities Technical Support: Provide expert-level technical support to customers via phone, email, and remote sessions. Diagnose and troubleshoot application issues, including performance problems, bugs, and configuration errors. Work with customers to understand their technical environment and requirements. Issue Resolution: Analyze, identify, and resolve complex technical problems in a timely manner. Collaborate with internal teams, including development and QA, to escalate and resolve issues. Document troubleshooting steps and solutions in the knowledge base. Customer Interaction: Communicate effectively with customers to understand their issues and provide clear, concise updates. Build and maintain strong customer relationships by delivering exceptional service. Provide training and guidance to customers on the use of our applications. Product Expertise: Gain in-depth knowledge of our applications and stay updated with new features and updates. Assist in the development of user guides, FAQs, and other support documentation. Conduct regular reviews of application performance and recommend improvements. Monitoring and Maintenance: Monitor application performance and system health to proactively identify potential issues. Perform regular maintenance tasks, such as software updates and backups. Ensure the security and integrity of application data. Collaboration and Continuous Improvement: Work closely with product management and development teams to provide customer feedback and suggest enhancements. Participate in team meetings and contribute to the continuous improvement of support processes. Stay current with industry trends and best practices to enhance support capabilities.

Core Responsibilities Include: Work cross-functionally with Clients (Enterprise/MSSP/MSP) and Channel Partners. Achieve targets with delivery and support. Function as a subject matter expert on topics relevant to the cybersecurity ecosystem including various vendor solutions, platforms, integrations, and competitors Perform other duties as assigned or required. What We Need from You: Stay in Greater Noida only (near Pari Chowk) Proficient in English Min. 1 year of experience in Cyber Security Solutions Experience in Cybersecurity with strong technical knowledge of SaaS Platforms. Some experience with PowerShell and Bash scripting. Technically strong including support for: Added Advantage with some basic experience in XDR/EDR solutions Added Advantage with some basic experience in Agent-based Deployment (Installation / Implementation) Added Advantage if you have worked with VADs or SIs or as a System Admin Excellent verbal, written, and presentation communication skills Highly efficient, with strong attention to detail and proven ability to multi-task and meet tight deadlines Proficient in Microsoft Office: PowerPoint, Excel, and Word. Preferred: min. B.Tech in Computers

Roles and Responsibilities Should have knowledge about operating systems Work form Office Rotational Shifts/ Day shift Desired Candidate Profile Fresher / experience in International BPO call center voice and non voice process knowledge about computers & Internet Perks and Benefits Domestic and International call Center No Fees Call 9988350971 9988353971 7508062612 01725000971 WhatsApp number 9781021114 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Responsible for Resolving customer issues related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in IT & IoT domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations. Responsibilities Technical administration and troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation. Maintenance of Standard Operating Procedures and Working Instructions Provide managed service support [3rd line support] for all MVNO platforms. This support is applicable for MVNO platforms built on frontend and backend applications/DBs & APIs. Accountability and management of day-to-day support activities and tickets related to B/OSS services (i.e. Webservers/ Application servers, Databases, Integration services and telco component related failures. Provide technical assistance to team members. Provide expertise in the analysis of major incident root cause and follow up with vendors and other corporate teams as needed. Troubleshoot and identify software bugs, perform root cause analysis on performance issues as needed. Work closely with the Level 2 teams on incidents in the affiliate and provide direct follow-up. Work on improving monitoring solution and implement automation wherever needed. Provide QDFs (Quick Data Fixes) wherever required against incidents to resolve customer issues. Provide support on 24x7 - On-call basis. Coordinate with cross functional teams on escalations, tracking, performance issues, and outages. Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Why Choose Bottomline Are you ready to transform the way businesses pay and get paidBottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to both end users and internal customers using the Paymode Procure to Pay Platform. You are expected to handle all inbound customer inquiries and manage tickets, following our established communication standards. The role will perform diagnosis of reported issues, answer how-to questions, reproduce reported technical issues, and assist users with navigating the applications. The primary success criteria in this role is to ensure the effective tracking of customer issues from initial report to final resolution, all while providing an excellent customer experience. Responsibilities of this Position: Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service. Provide outstanding customer service to both internal and external customers. Thoroughly document findings, next steps, and learnings in tickets. Contribute to team documentation to facilitate knowledge sharing. Actively manage assigned tickets to ensure adherence to SLA s. Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed. Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues. Deliver and perform against position and team performance metrics. Work with cross functional teams to research and resolve customer issues. Collaborate on issue resolution and escalate issues requiring technical resources. Quickly identify trends and product defects and escalate to managers for fast resolution. Perform additional responsibilities as defined by the support management team. Participate in on-call responsibilities during non-business hours, weekends and holidays as requested. Knowledge and Skill Requirements: 4+ years of experience and in customer service/ Helpdesk role at least 2+ years of experience. Proven ability to troubleshoot and support customers using software applications Must have excellent listening and communication skills (written and verbal) with the ability follow instructions Highly organized with good analytical problem-solving abilities Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers. Ability to multi-task in a fast-paced constantly evolving workplace. Candidates must be eligible to work in the US for any employer Desired but not required: Bachelors degree in Information Systems, Communications, Business Administration, Technology or equivalent education and experience Familiarity with Accounting and/or software support Experience working out of ticketing systems We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Job description Designation Trainee Salary 2.5-3.25 lakhs Experience & Fresher Eligible Any Degree( all streams eligible ) Location – Chennai /vizag/Hyderabad Immediate joining. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team! Tier 1 Customer Support Specialist About the Position: Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member of the Customer Support Team, you will be responsible for providing exceptional, front-line support to both end users and internal customers using the Paymode Procure to Pay Platform. You are expected to handle all inbound customer inquiries and manage tickets, following our established communication standards. The role will perform diagnosis of reported issues, answer how-to questions, reproduce reported technical issues, and assist users with navigating the applications. The primary success criteria in this role is to ensure the effective tracking of customer issues from initial report to final resolution, all while providing an excellent customer experience. Responsibilities of this Position: Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service. Provide outstanding customer service to both internal and external customers. Thoroughly document findings, next steps, and learnings in tickets. Contribute to team documentation to facilitate knowledge sharing. Actively manage assigned tickets to ensure adherence to SLA s. Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed. Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues. Deliver and perform against position and team performance metrics. Work with cross functional teams to research and resolve customer issues. Collaborate on issue resolution and escalate issues requiring technical resources. Quickly identify trends and product defects and escalate to managers for fast resolution. Perform additional responsibilities as defined by the support management team. Participate in on-call responsibilities during non-business hours, weekends and holidays as requested. Knowledge and Skill Requirements: 4+ years of experience and in customer service/ Helpdesk role at least 2+ years of experience. Proven ability to troubleshoot and support customers using software applications Must have excellent listening and communication skills (written and verbal) with the ability follow instructions Highly organized with good analytical problem-solving abilities Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers. Ability to multi-task in a fast-paced constantly evolving workplace. Candidates must be eligible to work in the US for any employer Desired but not required: Bachelors degree in Information Systems, Communications, Business Administration, Technology or equivalent education and experience Familiarity with Accounting and/or software support Experience working out of ticketing systems We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge. Areas of responsibility include: Engage on cases effectively in a timely manner working as part of a Global 24X7 team. Work closely with Engineering and Operations on resolving escalated cases. Educate customers to help them become product experts. Write knowledge base articles based on customer questions. Develop and maintain strong customer relationships. Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution partner recommendations, and product knowledge transfer. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals. Good spoken and written communication skills along with ability to collaborate with the team and act as a team player. 7+ years of previous experience in a customer facing technical support/development role with experience in Maximo Asset Management/Maximo Application Suite software and good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes). A successful track record in developing and managing customer relationships. EnglishFluent. Preferred technical and professional experience You would make a great addition to our team if you have great skills in some of the following: Experience in shell scripting and programming languages such as Java, C++. Understanding about Mobile technologies. Proficient in Windows/Linux operation system. Experience in Databases including MongoDB, DB2/Oracle/SQL Server. Understanding of the application development projects and Administration knowledge of Application Servers(WebSphere/WebLogic). Working knowledge or Understanding of web technologies and/or data analytics.

As a member of Data & AI Upgrade SWAT team, you will assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise The ideal candidate should have strong technical skills on Cloud Pak for Data which is a Data and AI platform on top of Red Hat OpenShift Container Platform and a passion to work challenging customer projects.Following are the skill requirements: Should have 5 - 7 Years working experience Linux and Red Hat OpenShift Container Platform. Expertise on Cloud technologies, such as IBM Cloud, AWS or Azure. Familiar with Python, JavaScript or other programming languages. Strong analytical and problem-solving skills. Good communication and project management skills in customer projects. Strong learning skills with new technologies and tools. Fluent level of English. Preferred technical and professional experience Knowledge and experience with IBM Data and AI technologies and products would be preferred. Experience with install or upgrade of Cloud Pak for Data would be a plus. Experience with IBM Software Support would be a plus.

You will be responsible for managing and monitoring all installed systems and infrastructure to ensure the highest level of availability. Providing L1 Level support in LAN and Remote support will be a key aspect of your role. You will also be required to offer Software, Hardware, Network Support, and Operating System support. Configuring Microsoft Outlook for users and troubleshooting mail problems, along with tasks such as basic networking, peer-to-peer connections, mapping drives, and data sharing will be part of your daily responsibilities. It is essential to have proven work experience as a Desktop Support Engineer, Technical Support Engineer, or in a similar role. You will be addressing user tickets regarding hardware, software, and networking, as well as installing applications and computer peripherals. Hands-on experience with Windows environments is necessary, along with knowledge of network security practices and anti-virus programs. Excellent problem-solving and multitasking skills, a customer-oriented attitude, and the ability to handle printers and Wi-Fi devices in customer locations are also required. Qualifications: - Experience: 1 - 7 Years - Salary: 2 Lac To 2 Lac 50 Thousand P.A. - Industry: IT Hardware / Technical Support / Telecom Engineering - Qualification: Other Bachelor Degree Key Skills: - Hardware Engineer - Network Engineer - Hardware Faculty - LAN Maintenance - Walk in,

You will be a part of the Software or applications support function, providing software solutions to Corporate and other competitors in the Air Conditioning Business. You will need to understand client needs and develop strategies to market our digital platforms effectively. Your responsibilities will include customer support for software users, ensuring they maximize the benefits of Pureblus solutions through onboarding, training, and ongoing support. Additionally, you will collaborate with product and marketing teams to design and market enterprise solutions that meet complex industry requirements. Moreover, you will play a crucial role in product development by collecting, analyzing, and implementing customer feedback to enhance our products. You will be required to attend interviews on short notice and join within 0-11 days. The ideal candidate should be a female candidate with either no experience or a minimum of 6 months experience, holding a qualification of BSC (IT) or BSC (Computer Science) or BE (IT). This is a full-time, permanent position that offers a flexible schedule and Provident Fund benefits. The preferred language for this role is English, and the work location is in person. Training will be provided in-house, including guiding and promoting software through corporate online demos, presentations, and training sessions on software features.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. On-site Technology Senior Support Specialist Enterprise Technology (ET) Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity As part of Enterprise Technology, the On-site Technology Support's mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit-for-purpose support service. The On-site Technology Support Senior Specialist provides this support to customers within the country or site by performing the highest level of multiple technology support activities. This professional provides meaningful contributions to team efforts to enhance effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy customer and firm objectives. This professional anticipates technology support issues and creates solutions with appropriate consultation. Your key responsibilities - Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware). - Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. - Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. - Acts as a lead to less experienced specialists. - Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor. - Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process. - Anticipate technology support issues and act creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues. - Work independently on small projects and assess the local needs of area offices and respond appropriately. - Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction. - Work effectively as remote hands for other EY Technology functions, such as Telecommunications and Hosting. - Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents. - Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel. - This role is required to physically work in an EY office. Skills and attributes for success - Advanced analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues. - Decision-making responsibilities can be made to address issues impacting large numbers of customers within the supported geography and communicate effectively to customers as necessary. - Experience in leading projects and overseeing contribution and performance of project members. - A Bachelor's degree or equivalent work experience is desirable. To qualify for the role you must have - Exceptional communication, interpersonal, organizational, project and time management skills. - Excellent customer service attitude. - Demonstrated multitasking abilities in a fast-paced environment. - Ability to liaise and work effectively with all levels of end users and IT personnel. - Ability to communicate effectively with supervisor and peers. - Approximately 4-8 years of extensive experience in end user software and hardware and technology support. What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As an End User Services Manager at our company, you will lead a team of IT professionals to provide high-quality support and services to end-users. With over 10 years of experience in end-user support and services management, you will be responsible for driving process improvements and ensuring compliance with ITIL best practices and industry standards. Your role will involve managing incident and service request management processes, collaborating with other IT teams, and analyzing end-user services metrics and performance. You will develop and implement end-user support strategies, manage budgets and resource plans, and communicate ongoing strategies with various business functions. Key Responsibilities: - Lead and manage a team of End User Services Engineers and specialists - Deliver high-quality support and services to end-users - Develop and implement end-user support strategies and process improvements - Analyze and report on end-user services metrics and performance - Manage budgets and resource planning - Collaborate with other IT teams for seamless service delivery - Establish partnerships with key stakeholders Qualifications: - Minimum 10 years of experience in end-user support and services management - Bachelor's degree in Computer Science, Information Technology, or related field - Experience with IT service management tools such as ServiceNow - Proficiency in troubleshooting technical issues and providing outstanding customer support - Knowledge of O365 Suits Applications, mobile devices, MDM solutions, and ITIL best practices - Previous experience in the Life Sciences/Healthcare industry is preferred We are a diverse team dedicated to sparking discovery and elevating humanity. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress. Apply now and become a part of a team that values excellence, innovation, and personal growth.,

Urgent Opening - Senior Application Support - Chennai with Leading NBFC. Need relevant exp from Banks & NBFC. Age - Max - 35-36 Yrs. CTC - Can be discuss Share CV - sanjeevani.dupare@voicehr.in

Urgent Opening - Application Support - Chennai with Leading NBFC. Need relevant exp from Banks & NBFC. Age - Max - 35-36 Yrs. CTC - Can be discuss Share CV - sanjeevani.dupare@voicehr.in

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Roles and Responsibilities Should Install, Support and Troubleshoot Software Applications onsite Training to Clients on Software Applications Desired Candidate Profile Candidate should have knowledge on Software Applications Must be a Quick learner 2-Wheeler with Driving License Required

Roles and Responsibilities Should Install, Support and Troubleshoot Software Applications onsite Training to Clients on Software Applications Desired Candidate Profile Candidate should have knowledge on Software Applications Must be a Quick learner 2-Wheeler with Driving License Required

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of application support processes to enhance system reliability.- Provide training and guidance to junior team members on best practices in application support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud computing concepts and architecture.- Experience with application monitoring and performance tuning.- Familiarity with incident management and problem resolution processes.- Ability to work with scripting languages for automation tasks. Additional Information:- The candidate should have minimum 3 years of experience in Amazon Web Services (AWS).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Join with us IT Infrastructure L1 Support | Chennai (On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of India’s fastest-growing financial services firms! Position: IT Infrastructure – L1 Support Location : Chennai / Bangalore / Mumbar , India Experience : 2 –3 years (Freshers with strong IT aptitude welcome) Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To : Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

Overview: Our Client , is a leading HRMS Software Product company available in the cloud (SAS)Platform on premises model with over a decade of success, serving 400+ customers and 300,000+ users across industries. We are looking for an experienced Software Implementation/Support Executive. The ideal candidate will have hands-on experience in implementing ERP/HRMS solutions, including modules covering Attendance to Exit Management . Proficiency in Hindi speaking is highly preferred. Role & responsibilities The ideal candidate will have hands-on experience in implementing ERP/HRMS solutions, including modules covering Attendance to Exit Management . Proficiency in Hindi speaking is highly preferred. PLEASE READ THE SIMPLE JD FULLY. Troubleshoot and resolve implementation-related challenges promptly. Collaborate with the support and development teams for technical escalations. Maintain detailed documentation of implementation processes, configurations, and customizations. Provide regular progress updates to project stakeholders. Preferred candidate profile 3 plus years in implementing ERP/HRMS solutions. Experience with HRMS modules (Attendance, Payroll, Leave, Exit Management) is mandatory. Prior experience in MRMS solutions or ERP products with HRMS modules is highly preferred. Strong understanding of HR processes and systems. Excellent communication and interpersonal skills for client interactions and training. Proficiency in Hindi is an added advantage. Perks and bene As per the Experience & Current Salary .. Contact Vasudevan @ 7845912093 Email svv@skillmine.co.in or smk@skillmine.co.in (Sub - Implementation / Support Executive). Note - Email ID of the key persons are shared , so do not share your resumes in WhatsApp. Use the mobile number only for your queries.

Job Title: Tier 1 Technical Support Exigen Insurance Suite v2O Location: Hybrid/Remote Employment Type: Full-Time Shift: Night Shift Experience Required: 5-6 years Industry: Insurance / IT Services / Support Job Summary Seeking a proactive, experienced Tier 1 Technical Support Specialist with strong knowledge of the Exigen Insurance Suite v2O . You'll be the primary frontline support, responsible for effective issue triaging and resolution tracking to ensure user satisfaction and system reliability. Key Responsibilities Provide Tier 1 technical support for the Exigen Insurance Suite v2O. Act as the first point of contact for userreported issues and service requests. Perform issue triaging, document accurately, and escalate to Tier 2/3 when necessary. Translate technical details for nontechnical users with clarity. Keep meticulous records of support tickets, resolutions, and followups. Collaborate with cross-functional teams to expedite issue resolution. Monitor support queues, meet SLAs, and escalate blockers as needed. Develop and update knowledge base content for recurring issues and best practices. Required Knowledge & Skills Exigen Core Modules PolicyCore core policy administration including underwriting, quoting, rating, commission, selfservice portals, document management, and analytics BillingCore end-to-end billing lifecycle management, invoicing, reconciliation, payment integration ClaimCore (ClaimScore) – integrated claims management with scoring and workflow for first notice of loss, adjudication, fraud detection, reserves, and payments. Integration & API Knowledge Familiarity with Exigen DXP and digital APIs , understanding how service integrations work across PolicyCore, BillingCore, and ClaimCore Technical Troubleshooting Experience reproducing issues in lower environments (dev/preprod) to support debugging and escalation. Insurance Domain Fundamentals Solid grasp of insurance concepts: policy lifecycle, underwriting, claims adjudication, billing cycles, product definition, and regulatory compliance. Requirements Experience: 5–6 years in technical support/help desk roles, ideally within insurance or financial services. Technical Skills: Hands-on experience with Exigen Insurance Suite v2O: PolicyCore, BillingCore, ClaimCore; APIbased integration; sandbox environment troubleshooting. Communication: Strong verbal and written abilities; adept at explaining technical issues to nontechnical audiences. Tools: Experience with ticketing tools (ServiceNow, JIRA) preferred. Professional Traits: Self-starter, client-focused, dependable, and able to escalate issues effectively. Certification: ITIL Foundation certification is a plus. Preferred Qualifications Prior support experience with Exigen OneSuite or SaaS-based core systems. Demonstrated expertise with API/DXP-based integrations. Deep understanding of insurance lifecycle policy administration, claims handling, billing.

Urgent Hiring for ERP Manager ( Farvision - Real Estate Software ) Functionality Coverage: Farvision ERP covers an extensive range of functionalities including: Management Pre Sales Sales Post Sales(CRM Module) Budgeting Execution Contracting Client Billing Stores and Procurement Management Property Management, Community Management Payroll and Employee Life Cycle Management Accounting Job Description: We are seeking an experienced ERP Manager to oversee the implementation of Farvision ERP for our company. The ideal candidate will possess a strong background in project management, coupled with expertise in ERP systems and the Real Estate industry. Responsibilities: Lead and manage ERP implementation projects for our company from initiation to closure. Collaborate with cross-functional teams to ensure successful project delivery, including Development, Sales, and Customer Support. Develop project plans, timelines, and budgets, and ensure adherence to project milestones and deliverables. Communicate effectively with department to understand their requirements and provide guidance on best practices for ERP implementation. Conduct regular project status meetings and provide updates to stakeholders. Manage end-to-end implementation of ERP systems, including planning, execution, and post-implementation support. Provide functional expertise on ERP modules such as MM (Materials Management), PP (Production Planning), QM (Quality Management), and FICO (Financial Accounting). Troubleshoot issues related to ERP system configuration, data migration, and user training. Qualifications: Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Proven experience in project management, preferably in ERP implementation projects. Candidate must have the Experience in Farvision Software Strong understanding of ERP systems. Excellent communication, leadership, and stakeholder management skills. Ability to work effectively in a fast-paceda and Independently, dynamic environment and manage multiple projects simultaneously.

Role & responsibilities Work on UI based platforms to set-up digital events, basis the event specifications received from requester. Self-review the output and share for review/approval. Make sure the deliverable is as per the defined quality standards. Adherence to all the required processes, checklist, and service levels. Communication with internal/external stakeholder for campaigns Flag any risks to the supervisor if needed or identified during operations. Accountability for resolving client issues and escalating to the appropriate person to the point of resolution. Must Have Skills: Working experience on Platform as a solution Quick learner and self-starter Eye for detail Analytical bent of mind and logical reasoning

Acies is looking for Product Support Specialist-Kore and Kepler to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes