444 Software Support Jobs - Page 18

Role: L2 Support Client: Top Audit, consulting, and financial services MNC Tenure: 6-12 Months Tenure and Convertible based on Performance Shift: 5 Days Office Morning or Afternoon Shift Location: Bangalore & Hyderabad Exp: Min 1+ year in Technical Software Support Excellent Communication Skills in English if not do not apply Share your Profile if suitable to ganreddy@astoncarter.com Mob: 7760406375 (Ganesh Reddy) Qualifications Required: B. Tech, BE & Engineering Graduates If BCA then MCA Mandatory Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Role & Responsibilities: Focus on delivering world class customer service to every customer coming at the ITS Walk-up. • Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required

Good Communication skill. Handling Software Support & Implementation. Provide training & support to client Onsite and remote. Willing to travel

We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k Call 9988353971 7508062612 9988350971 WhatsApp number 9781021114 Mail Id- bps0172@gmail.com Age Limit 18 to 32

1 Requirement Gathering Collaborate with stakeholders across multiple departments to understand business processes and gather functional and nonfunctional requirements Translate business needs into clear and detailed ERP system requirements Document the requirements in a structured manner to ensure clarity and completeness 2 System Configuration Independently configure the ERP system to meet the business requirements and needs of the stakeholders Customize the system modules where necessary adhering to best practices to maintain system integrity 3 System Testing Conduct thorough system testing to ensure the ERP meets the specified requirements Work with stakeholders to facilitate User Acceptance Testing UAT addressing any issues or concerns that arise 4 Training and Support Develop and conduct training sessions for endusers to ensure successful adoption of the ERP system Provide ongoing support to users addressing any systemrelated queries issues or enhancements 5 Project Management Plan track and manage ERP implementation projects to ensure timely and onbudget delivery Coordinate with other IT teams vendors and partners as needed 6 Continuous Improvement Proactively identify areas of improvement in the ERP system and recommend enhancements Stay updated with the latest industry trends and best practices in ERP implementation and suggest relevant upgrades or changes Required Skills & Experience: 1. Bachelordegree in Computer Science, Information Technology, Business Administration, or a related field. Masterdegree will be an added advantage. 2. Minimum of 1 to 2 years of experience in ERP implementation. 3. Strong understanding of business processes and best practices. 4. Proficiency in system configuration and customization. 5. Excellent project management skills. 6. Strong problem-solving abilities and analytical thinking. 7. Excellent interpersonal and communication skills. 8. Ability to work independently and collaboratively within a team. 9. functional expertise in modules CRM, Accounting, Marketing, SFA 10. At least one ERP rollout experience Please e-mail me to schedule your interview & drop your resume at hr@tyagroup.co.in Note: Also, requesting you to refer your friends and help them to get a job.

Hiring Application Support Engineer for hospital software implementation. Provide technical support, troubleshoot issues, and assist in deployment. Must have strong communication and problem-solving skills.

Need min 1yr of relevant experience on paper in International Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon/ Pune/Bengaluru WFO Excellent comms 18 months of service agreement Call for more details Priya - 8826383009

Role & responsibilities Provides technical support and troubleshooting to users Assists in the setup and maintenance of hardware and software systems Performs system upgrades and updates Monitors network and computer systems for security threats or issues Helps with data backups and disaster recovery planning Assists with inventory management of IT equipment Communicates and coordinates with other IT staff and departments Maintains documentation and records of IT systems and support activities Participates in training and development opportunities to improve skills and knowledge. AMEX ALLOYS PLEASE VIEW THE COMPANY DETAILS IN WEBSITE Amex Alloys Private Limited Sf No: 289/2,Kunnathur Pudur, Sathy Road,Coimbatore 641107 https://amexalloys.com/ CONTACT NUMBER :9047054309

Strong SQL, Python & MS Excel Skills are must Excellent Communication Needed Work Location- Patna Team Leader with Project Management Experience of 3-5 Years upto 7 Lacs Technical Support - Hardware and Software Required Candidate profile Strong SQL, Python And Technical Support - HW & SW NEEDED Team Leader with Project Management Experience of 3-5 Years upto 7 Lacs Whatsapp CV to Akshat - 7011110734 & Write Data Analyst TL- Patna

Job Title : Technical Support Specialist Qualifications/Skills: Location: Bangalore Malleswaram. Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor relations. Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks in a high-pressure environment. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of script languages such as Python, JavaScript, Java, C#, etc. Good Communication Skills. Warm and friendly attitude. Experience: 1-2 Years Mode: Work from office. Working Days: Monday to Saturday. Preferred candidate profile Diploma/Btech

Withum is a place where talent thrives - where who you are matters. Its a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business. Under the overall supervision of the Senior IT Services Manager, the Senior Service Technician of WithumSmith+Brown (WSB) requires advanced knowledge and experience in solving firm-wide Team Member technology issues and more advanced knowledge of hardware, software, networking and support as well as service processes or procedures. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Any one Senior Technician role includes all the expected Experienced Technician responsibilities and also include all the duties listed below for this position. To perform this job successfully, an individual must be able to perform each essential duty of the position effectively, efficiently and repeatedly with minimal oversight. May assist in overseeing and coordinating service staff activities and services if needed Provides assistance and training to other Service Technicians in solving more advanced Team Member problems and inquiries Refers problems and inquiries to more experienced technical staff or leadership, if necessary, once all due diligence is performed Provides basic through advanced training to Team Members as needed Analyzes and verifies statistical information within the ITSM tool to ensure the accuracy of reports and data integrity Maintains ITSM KB of problems and accompanying resolutions and utilizes the Service staff to research and solve problems Acts as a subject matter expect on no less than 2 of our primary support product lines Seek and create opportunities of growth through automation, innovation and process improvement Assists IT leadership and other IT technical staff in developing departmental and Service guidelines and operating procedures Establishes priorities on Service tickets based on established departmental guidelines and procedures Creates and administers new Team Member accounts, passwords, and privileges/rights as assigned and directed by system administrators Acts as a liaison between all IT verticals Better than working knowledge of Video Conferencing and Audio-Visual hardware and applications PERFORM EXPECTED SERVICE TECHNICIAN RESPONSIBILITIES: Responds to Team Member questions and inquiries via telephone, email, web and other communication methods in a timely manner Enters, assigns and tracks service requests in the ITSM system Refers service issues to IT leadership Provides technical support and works with team members to resolve Team Member hardware and software problems or questions including computer hardware and software and enterprise system software Provides professional, courteous, prompt and accurate support and solutions to Team Members Communicates, analyzes and troubleshoots Team Member problems and provides proper solutions or remedies Properly documents problem tickets into the ITSM System Assists other IT technical staff in providing Team Members feedback and support Updates Service database information Follows up and communicates ticket information to Team Members when appropriate Performs computer imaging and installation as needed Follows Service departmental guidelines and operating procedures Work closely with other IT staff to acquire additional technical and nontechnical knowledge Performs other related duties as required Requirements: Minimum 4 years working experience in related support service field. Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment. Strong working knowledge of but not limited to Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook Associate degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware. Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement. Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff. Must be able to work extended hours when required. Ability to lift up to 50lbs. Experience working in a public accounting, or other professional services, firm a plus. Willingness to travel to remote offices as needed. Website: www.withum.com Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

Support job involves assisting users with technical issues, provide software problems solutions or guidance. Basic knowledge of Computing, Networking Require. Monthly Offered Salary: 25,000 Rs Dial HR : Anjali: 9693890215 Nidhi: 7644825453 Required Candidate profile Required Candidate profile * Graduation in any trade with basic computing skill required * Average communication english. * Min 50 % passing in all academic.

Software Support Executive Cloud Help Desk (Chat Process) Shift Type: Night Shift (Mon to Fri, Rotational Shift) Employment type: Contractual role Shift Timings: 06:00 PM IST to 03:00 AM IST 09:00 PM IST to 06:00 AM IST NOTE: This position is a CHAT Process Technical Support role. Essential Attributes to do this job Technical Expertise: Strong understanding of IT concepts, networking, and cloud-based applications. Troubleshooting Skills: Ability to diagnose and resolve issues efficiently. Customer Support Experience: Proven track record in a technical support role, preferably in SaaS or IT environments. Communication Skills: Ability to explain complex technical issues in a clear, concise manner to both IT professionals and non-technical users. Problem-Solving Mindset: Analytical thinking to investigate issues, identify root causes, and provide effective solutions. Documentation Abilities: Experience in creating clear knowledge base articles, FAQs, and detailed support tickets. Multi-Tasking: Capable of handling multiple customer inquiries and prioritizing urgent issues. Teamwork: Able to work well with other teams, including product development and engineering, to escalate and resolve issues. Adaptability: Ability to quickly learn new technologies and stay up to date with product updates. Customer-Focused Attitude: Empathetic and patient when assisting users, ensuring a positive support experience. Optional (Preferred) Attributes: Help Desk Experience: Prior experience working with ITSM tools especially Cloud help desk. Cloud Knowledge: Understanding of cloud platforms like AWS, Azure, or Google Cloud. SQL & Database Knowledge : Basic experience querying databases for troubleshooting purposes. Security Awareness: Knowledge of best practices for cybersecurity in cloud applications. Certifications: ITIL, CompTIA, AWS, or other relevant IT certifications. Scripting & Automation: Familiarity with PowerShell, Bash, or Python to potentially automate troubleshooting tasks. Experience in a Fast-Paced Environment: Comfortable with a high-growth company or experience in a startup. Multilingual Abilities: Proficiency in additional languages to support global customers

SUMMARY Application Support Specialist (SQL & Unix/Linux) 2COMS Group is currently seeking experienced Application Support professionals with expertise in SQL and Unix/Linux for a global IT MNC based in Hyderabad. The ideal candidate should have at least 4 years of experience, with a preference for domain knowledge in banking. Location: Hyderabad Experience: 3+ years Responsibilities: Provide production support for applications Work with Linux and SQL for application support Experience in supporting applications Hands-on experience with Linux and Windows operating systems Proficiency in SQL and Unix Requirements 3+ years of experience in application support Proficiency in SQL and Unix/Linux Domain knowledge in banking (preferred) Benefits

We are seeking a skilled Network Administrator to manage and maintain our organization's network infrastructure. You will be responsible for ensuring the integrity, security, and availability of network services, hardware and software management.

Role Overview: Were seeking a passionate and experienced Technical Support Team Lead to empower, grow, and lead our high-performing support team. In this role, you wont just be resolving tickets you'll be building a proactive, customer-obsessed support function that plays a critical role in our customers success and our companys growth. You’ll work cross-functionally with Customer Success, Engineering, Product, Onboarding , and Enablement teams — serving as the glue that brings together technical problem-solving and exceptional customer experience. What You’ll Own: Lead and mentor a team of 7–11 Support Engineers , driving daily operations and ensuring SLAs are met with quality and care. Create and manage support schedules , training plans, and ongoing enablement to ensure full team readiness. Step in to resolve complex or escalated technical issues with speed and empathy. Monitor and evaluate team performance, providing real-time feedback, coaching, and growth plans. Align technical support with business impact — ensuring customer happiness, reduced churn, and increased product adoption. Coordinate support-related activities with Onboarding, CSMs, and Product/Engineering teams. Own and enforce best-in-class SOPs, processes, and escalation frameworks . Drive a culture of accountability, learning, and innovation across the support team. Represent Support in internal reviews and customer-facing meetings — bringing data, insights, and solutions to the table. Help build the next generation of support excellence — scaling systems, tools, and processes as we grow. Your Superpowers: 8+ years of experience in Customer Support/Tech Support, with at least 2–3 years in a leadership role . Deep understanding of SaaS environments , technical debugging, and customer workflows. Strong command of SQL and the ability to troubleshoot technical issues through data analysis. Outstanding communication skills — both verbal and written. Able to speak "engineer" and "customer" fluently. Proven experience in hiring, coaching, and managing high-performance teams . Proficiency with support tools , collaboration platforms , and Microsoft Office (Word, Excel, PowerPoint). Experience collaborating with Product, Engineering, and GTM teams to close feedback loops and drive product enhancements. Naturally curious and proactive — you don’t wait for problems to be handed to you. Strong multitasking ability; thrives in a fast-paced, high-growth environment . Why You’ll Love Working Here: Be part of a fast-scaling tech company that’s shaping the future of local business. Collaborate with industry leaders and passionate problem-solvers. Enjoy true ownership — your work will directly impact customer satisfaction and revenue. Join a culture built on innovation, grit, and accountability . We're not about bureaucracy — we're about building, learning, and growing fast.

Job Title: Tier 1 Technical Support EIS v20 Location: Hybrid/Remote Employment Type: Full-Time Experience Required: 56 years Industry: Insurance / IT Services / Support Shift: Night Shift Job Summary: We are seeking a proactive and experienced Tier 1 Technical Support Specialist with strong knowledge of the EIS v20 insurance platform . The ideal candidate will have exceptional communication skills and the ability to work independently with minimal supervision. This role is responsible for providing front-line technical support, issue triaging, and resolution tracking to ensure a smooth and responsive support experience for users. Key Responsibilities: Provide Tier 1 technical support for the EIS v20 insurance system. Act as the first point of contact for user-reported issues and service requests. Perform initial triaging and issue documentation for escalation to Tier 2/3 if required. Clearly communicate technical information and issue status to non-technical users. Maintain accurate records of support tickets, resolutions, and follow-ups. Collaborate with cross-functional teams to ensure timely resolution of issues. Monitor support queues, meet defined SLAs, and escalate blockers appropriately. Prepare and update knowledge base articles for recurring issues and best practices. Requirements: 56 years of experience in a technical support or help desk role. Strong working knowledge of EIS v20 insurance system . Excellent verbal and written communication skills. Ability to handle client communication with professionalism and clarity. Self-starter with the ability to troubleshoot independently and escalate appropriately. Experience with support ticketing tools (e.g., ServiceNow, JIRA) is a plus. Ability to work in a fast-paced and customer-focused environment. Preferred Qualifications: Prior experience in the insurance or financial services domain. ITIL foundation certification is a plus.

Greetings, Job Role : Technical Support Executive (Voice Process) Company Name : M.Phasis ( https://www.mphasis.com) Job Location: Bangalore (Electronic City or Whitefield) Shift : Rotational Shift ( Complete Day shift) Languages : English & Hindi Mandatory Experience : 1 to 5 yrs (Experience in International Voice Process is mandatory) Notice Period : Immediate to 15 days only Interview Rounds : 2 to 3 Mode of Interview : Virtual Mode Skills : Excellent Communication skills , International Voice Support , Knowledge in Desktop & PC troubleshooting, Knowledge in technical process like OS Installation and Hardware. Salary : 5 LPA (Fixed) + 2 LPA (variable) based on the performance Reference is also welcomed. Note: If you have good communication and Technical skills alone apply for the job. Hindi and English language is mandatory and candidate should be in Bangalore location or ready to relocate to Bangalore (Electronic City or Whitefield) Thank you

Job Description RESPONSIBILITIES: Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customers problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting Typically requires 5-8 years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Benefits Hybrid & Remote Work Opportunities Flexible Time Off Career Development & Mentoring Programs Generous Retirement Benefit Plans, including a company matching HSA program. Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs You Earned it”

locationsHYDERABAD, IND time typeFull time posted onPosted 6 Days Ago job requisition idR1147200 . TITLEAssociate Software Support Team Lead GRADE10 LOCATIONHyderabad, India About NCR Atleos Corporation : NCR Atleos (NYSENATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services, software, and hardware solutions for self-service channels. Headquartered in Atlanta, Georgia, NCR Atleos can be found online at www.ncratleos.com. You are: Passionate about technology and troubleshooting, with a unique perspective on the world. You see possibilities and opportunities everywhere, believing that every problem has a solution. You view challenges as boundaries to push and problems to solve. Position Summary & Key Areas of Responsibility: The Associate Software Support Team Leader role primarily involves working on reported support incidents, but also includes overseeing a small number of Support Specialists (typically less than 3). This position involves collaborating with global customers, internal teams, and peers to investigate problems, identify and confirm product bugs, recreate issues, provide advice on product usage, and assist with configuration. While the role requires some domain and technical knowledge, comprehensive training will be provided. The Associate Software Support Team Leader must be customer-oriented and ready to offer solutions to address customer issues. Additionally, the Team Leader, with assistance, oversees the day-to-day operations of a workgroup under close guidance and instruction from a Manager. Successful candidates will receive training, mentorship, and support on NCR's proprietary software products. Responsibilities and Competencies: Accountability Responsible for the operations of a small workgroup. Ensure team members understand their roles and responsibilities. Monitors team performance and provides feedback. Product Skills and knowledge Basic knowledge across the related NCR Atleos product range, including all currently released and supported solutions. Knowledgeable on assigned solutions. Capable of investigating issues with occasional assistance. Understands basic functionalities and features of the product. Provides initial troubleshooting and support for common issues. Troubleshooting Gathers and analyzes information, formulates and tests hypotheses for issues. Identifies, designs, develops, and validates solutions for straightforward issues. Utilizes basic troubleshooting tools and techniques. Minimal issue recreation with assistance. Process Adherence Follows established processes and procedures for incident management. Owns assigned issues until closure, ensuring regular communication updates. Keeps customers updated with the status of investigations as per SLA guidelines. Knowledge Capture Creates knowledge articles with occasional assistance. Collaboration Works effectively with team members to resolve straightforward issues. Communicates clearly and follows established protocols when interacting with other departments. Participates in team meetings and contributes to discussions. Technical Qualifications [Insert/Delete as necessary for the team position advertised] Enterprise Software Knowledge of Web Applications. High-level knowledge of Relational Databases and DB structures. Java technologies and relational databases. Knowledge of Tomcat, Webservices SOAP / REST API calls. Microsoft Windows technologies. Knowledge of Linux OS & basic commands would be beneficial. Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.). Basic Qualifications Bachelor's degree in a computer/science-related field; typically, software engineering, electronics, information systems, or a related field. Offers of employment are conditional upon passage of screening criteria applicable to the job.