444 Software Support Jobs - Page 17

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals - Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams

Roles and Responsibilities Collaborate with development teams to identify and fix bugs, errors, and defects in the application. Provide technical support to customers via phone, email, or chat for software applications. Document customer feedback and suggestions for future product improvements. Desired Candidate Profile 1-3 years of experience in application support or a related field (software engineering). B.Tech/B.E. degree in Computers or equivalent from a recognized university. Strong understanding of computer science concepts including algorithms, data structures, object-oriented programming languages such as Java/C#/C++ etc., .Net framework.

Onboard new clients, ensuring a transition from Sales and help them get started with our software platform. Serve as main contact for a portfolio of clients, building strong relationships Respond to product inquiries and provide technical guidance.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Lab45 is the innovation arm of Wipro focused on building cutting-edge products, platforms, and solutions. We are seeking a highly skilled and experienced Software Engineering Leader with a proven record of accomplishment of building frameworks, platforms and reliability software supporting large scale and mission critical systems. As the Engineering Leader for Airline Products in Lab45 Platform org you will, Be responsible for leading the design, development, and deployment of software frameworks and platforms that will be used by airline suite of products Drive technical vision, strategy, innovation, and roadmap for the Platform and frameworks. Work with stakeholders and customers to understand requirements and provide technical solutions ? Drive adoption of open source and champion inner sourcing Lead, inspire and drive success of the team members Evaluate modern technologies and provide recommendations to improve software development processes Stay up to date with the latest software development trends and technologies Review and approve software design and code changes to ensure they align with established standards and best practices Help develop and maintain documentation for the software framework and platform Model company values and behaviors and help foster a culture of innovation, engineering excellence and product inclusion Driving the culture of creativity and accountability in running the production systems reliability Inspire and grow future technologists through active mentorship programs and training sessions ? Minimum Qualifications Bachelor’s degree in engineering-related field (computer science, electrical engineering, etc.) or equivalent practical experience Experience developing product/platform with minimum of 6-8 years in large scale software development Experience with software architecture and design influence Experience handling multi diverse customers and expectations. Knowledge or prior experience in multiple programming languages, such as Java, .Net, and C++ ? Experience defining & implementing PDLC and DevOps processes Strong leadership skills and experience leading teams of software engineers Familiarity with Agile development methodologies Manage large scale production environments Strong problem-solving skills and the ability to troubleshoot complex software issues. LocationIndia ( Preferably Bengaluru ) Preferred Qualifications Experience leading and managing a team of software engineers across multiple geographical locations Experience taking ideas from inception to launch to widespread adoption ? Championing major change and driving adoption across multiple organizations Technical Skills: Proficiency in Java and Spring Boot. Experience with microservices architecture. Knowledge of Kubernetes (k8s) for container orchestration. Experience with monolith applications. Familiarity with Google Cloud Platform (GCP). Proficiency in PostgreSQL for database management. Experience with Git, CI/CD tools, and processes. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Troubleshoot desktop hardware and software issues. • Handle system configuration and maintenance. • Manage and support LAN, WAN, and network segments. • Maintain operating systems, business applications, web servers, email, laptops, and desktop. Required Candidate profile We are looking for a skilled and proactive IT Engineer – DC Operation IT Helpdesk to join our dynamic team. The ideal candidate should have hands-on experience in IT helpdesk operations.

Technical Support: Provide timely and effective technical support to resolve Smartsheet-related issues and bugs Configuration Expertise: Customize and configure Smartsheet modules to meet the specific needs of various teams within the company Required Candidate profile Module Development: Collaborate with teams to design and develop new Smartsheet modules Continuous Improvement: Stay updated with the latest Smartsheet features and best practices

As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. You have: Bachelor's degree in engineering with 7-12 years of relevant experience. Provides technical requirement inputs based on customers deployment experience. Inputs to develop SW/HW build-controlled production releases. Creation and release of hardware/software documentation and customer notifications. Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams. It would be nice if you also had: Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration. Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents. Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge. Work effectively in a mixed environment, using best practices and business knowledge to improve products or services. Apply in-depth business knowledge of IP product services to understand integration and achieve objectives. Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products. Share initial ideas for the professional direction of your organizational unit. Act as a professional advisor and mentor for staff, work teams, and task forces. Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact. Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions. Provide technical requirement inputs based on customers' deployment experience.

About the Role: We are seeking a proactive and tech-savvy Product Support Engineer to join our team and contribute to delivering exceptional L2 (Level 2) Support. In this role, you will assist with advanced troubleshooting, resolve escalated technical issues, and work closely with the product and engineering teams to maintain seamless product performance. This role will provide valuable exposure to a dynamic, fast-paced support environment and opportunities to develop advanced problem-solving and technical skills Key Responsibilities: Provide technical support to customers via email, chat, and calls. Diagnose and troubleshoot software, API, and system integration issues. Analyze logs and error reports to identify root causes of issues. Collaborate with engineering and product teams to resolve complex issues. Document common issues, solutions, and best practices for internal and external use. Assist with product testing, debugging, and validation before releases. Ensure timely resolution of support tickets within SLAs. Monitor system performance and escalate issues proactively. Train and educate customers on product features and troubleshooting steps. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 1+ years of experience in technical support, product support, or a similar role. Strong understanding of SQL, APIs, and debugging techniques. Experience with log analysis tools, monitoring tools, and ticketing systems (e.g., Jira, Zendesk, ServiceNow). Familiarity with Linux/Unix commands and cloud platforms (AWS, Azure, GCP) is a plus. Knowledge of programming/scripting languages like Python, JavaScript, or Shell scripting is a plus. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced environment and manage multiple priorities. Customer-focused mindset with strong interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with cutting-edge technology. Collaborative and innovative work culture. Career growth opportunities and continuous learning. If you are a passionate problem-solver with a customer-first attitude, we would love to hear from you!

Seeking tech-savvy support agent to handle customer tickets via chat/email. Troubleshoot, educate users, document issues, escalate when needed. Strong English, problem-solving, and communication skills required. Experience with support tools a plus.

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for desktop-related issues. Troubleshoot hardware and software problems using manual testing techniques. Install, configure, and troubleshoot various applications software on Windows operating systems. Offer product service by providing user training and resolving customer queries efficiently. Collaborate with team members to resolve complex technical issues. Software demonstration software testing , writing test cased, documentation, Retail Domain will preferred Looking support executive for our Retail Management Software Location - Pune - work from office only Language - Marathi, Hindi and English

COMMUNICATE WITH THE TRAVEL AGENT TO RESOLVE COMPLAINT OR QUERY ABOUT HIS PURCHASED TICKES BY MAKING OR RECEIVING A CALL 2 E-MAIL COMMUNICATION WITH THE TRAVEL AGENT TO SOLVE THEIR QUERIES COORDINATE WITH INTERNAL TEAM FOR VARIOUS QUERY RESOLUTION AIRLINES WEBSITES & E-MAIL NAVIGATION FOR VARIOUS ASPECTS COMMUNICATE WITH AIRLINES SUPPORT TEAM FOR VARIOUS ACTIVITY IN THE PNR PROPER HANDOVER OF THE ASSIGNED TASK IN CASE OF REQUIREMENT Performs other duties as assigned

Position Summary: The Desktop Support Executive will be responsible for providing on-site and remote technical support to end-users within a retail store environment. This includes troubleshooting hardware and software issues on desktops, laptops, POS systems, printers, and other IT equipment. The role requires prompt, professional, and courteous service, ensuring minimal disruption to store operations. Key Responsibilities: Technical Support: Provide first-level support for desktop computers, laptops, and retail-specific hardware like POS systems, barcode scanners, receipt printers, and price checker machines. Diagnose and resolve hardware and software issues promptly to minimize store downtime. System Maintenance: Ensure all IT equipment in stores is up-to-date, functional, and follows the organizations security standards. Perform periodic maintenance checks on IT equipment to ensure optimal performance. Incident Management: Log and manage service requests, incidents, and issues reported by store staff, maintaining detailed documentation for future reference. Escalate issues to the IT Manager or relevant support teams when necessary, ensuring timely resolution of critical issues. Installation and Setup: Set up and configure new desktops, POS systems, printers, and other IT hardware for store openings, relocations, or expansions. Install and update essential software and applications on end-user systems. User Training and Support: Assist store staff with troubleshooting basic IT issues, such as password resets, system navigation, and usage of retail-specific applications. Provide on-site guidance for the efficient use of technology in day-to-day operations. Inventory and Documentation: Maintain accurate records of IT assets, including serial numbers, warranties, and repair history for all store equipment. Track and manage spare parts inventory, ensuring the availability of essential components for quick replacements. Network Support: Troubleshoot basic network connectivity issues for store Wi-Fi, LAN, and VPN connections. Coordinate with the network team for complex issues or updates. Preferred candidate profile Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills. Proficient in Windows operating systems, Microsoft Office Suite, and basic network troubleshooting. Knowledge of retail software and hardware (POS, scanners, printers) is an advantage.

We have opening for Networking and cloud Enginerr Experienced 2010 to 2022 passed out with good communication. Non IT to IT Domain . salary 3.60 LPA to 15 LPA BGV will take care and Training provided . 1 year Minimum without experience required. Creation of test designs, test processes, test cases and test data Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the teams overall test objectives Responsible for designing testing scenarios for usability testing Prepare all reports related to software testing carried out Analyze the results and then submit the observations to the development team Networking Knowledge and cloud Engineer.

Understand the overall project by considering every aspect of each module of ERP. Implementation of projects/modules at client site. Training of users according to modules. Onsite support to clients. Required Candidate profile Excellent communication skills. Experience in software implementation. Open to travel

locationsHYDERABAD, IND time typeFull time posted onPosted 6 Days Ago job requisition idR1147544 . Education and Experience Requirements Education Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science Minimum of 6 years software related job experience (support/development) Or High school education Minimum of 10+ years software related job experience (support/development) Experience Minimum 5 years experience within related LOB NCR Support, Engineering or PS Organisations Key Areas of Responsibility Offer input and gain knowledge as a subject matter expert on products, systems, and services Knowledgeable across the related LOB product range including all solution(s) currently released and supported Knowledgeable on assigned solution(s) to SME level and assists others with investigations Knowledgeable on 3rd party products used within customer solutions Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role Prepare and deliver training on products and systems, as appropriate Prepare various technical documents on technologies, customer environments, products and systems Provide advice to engineering on new product designs Input and guidance to engineering on potential resolution of product defects Input and guidance to engineering on issues encountered during engineering field trial Design corrective action(s) to resolve product or system problems with no known solutions. Gather and analyze information, formulate and test hypothesis Identify, design, develop and validate solution Ability to research problems with no known solutions and design solutions for identified problems Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident Ability to manage multiple issues of differing stages of investigation and priority without assistance. Work with product developers to assess and create product alterations and contribute to long term solutions Actively participate in making the team a success by achieving the team objectives Actively participate in making the team a success by achieving the team objectives Adherence to NCR Software Support SLA Guidelines Knowledge metrics and knowledge code compliance as per department objectives Proper usage of incident tracking tool (as per incident working guidelines) Accurate and prompt time logging (direct and indirect) Work all incidents diligently to ensure customer satisfaction targets are achieved Enhance customer service by dealing with all incidents professionally and adhering to NCR Software Support guidelines Enhance customer service by dealing with all incidents professionally and adhering to NCR Software Support guidelines Ensure customers are kept updated with current status of investigation as per guidelines Maintain ownership of incident at all times Customer escalation management with minimal assistance (Incidents identified as escalated by Manager) Including key position of driving and communicating a status of incident to all relevant parties including senior management as required. Critical site management, including : multiple critical or urgent complex issues Personal management of multiple issues for one customer High priority issues, either technically or politically Manage individual high priority issue affecting multiple customers Offers of employment are conditional upon passage of screening criteria applicable to the job.

Understand the overall project by considering every aspect of each module of ERP Implementation of projects/modules at client site Training of users according to modules Onsite support to clients Daily database backup of project at client site Required Candidate profile Excellent communication skills Experience in software Implementation Open to travel.

Role & responsibilities : Collaborate with cross functional teams to define, design and deliver software Perform unit and integrating testing to ensure software quality Maintain up to date knowledge of emerging technologies and industry trends Provide technical support and guidance to end users support erp team(in house) Preferred candidate profile worked on ERP Construction company real estate can join immediately

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for software support. Continuously improve processes and procedures. Professional & Technical Skills: Must To Have Skills: Proficiency in Asset Management. Strong understanding of asset life cycle management. Experience in software troubleshooting and issue resolution. Knowledge of ITIL framework for service management. Familiarity with incident management tools. Ability to work under pressure and meet deadlines. Additional Information: The candidate should have a minimum of 5 years of experience in Asset Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Android Application Development Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for software support. Conduct regular performance evaluations for team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Android Application Development. Strong understanding of software debugging techniques. Experience in troubleshooting software issues. Knowledge of database management systems. Hands-on experience in software deployment processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in Android Application Development. This position is based at our Pune office. A 15 years full time education is required. Qualification 15 years full time education

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Account Delivery Management Good to have skills : Account Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years of formal education - Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve acting as a software detective, utilizing your expertise in Account Delivery Management to provide a dynamic service to our clients. Roles & Responsibilities: Provide technical support for critical business systems, utilizing your expertise in Account Delivery Management to ensure timely resolution of issues. Collaborate with cross-functional teams to identify and troubleshoot complex technical issues, utilizing your strong problem-solving skills to provide effective solutions. Develop and maintain strong relationships with clients, utilizing your expertise in Account Management to ensure client satisfaction and retention. Contribute to the development and implementation of best practices and standard operating procedures, utilizing your experience in Application/Cloud Support to drive continuous improvement. Professional & Technical Skills: Must To Have Skills:Expertise in Account Delivery Management. Good To Have Skills:Experience in Account Management. Strong problem-solving skills, with the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills, with the ability to develop and maintain strong relationships with clients. Experience in Application/Cloud Support, with a solid understanding of best practices and standard operating procedures. Additional Information: The candidate should have a minimum of 2 years of experience in Account Delivery Management. The ideal candidate will possess a strong educational background in Software Engineering, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications 15 years of formal education - Graduate