444 Software Support Jobs - Page 16

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for IT OFFICER to join our dynamic team and embark on a rewarding career journey. Network Management: Oversee the organization's computer networks, including LANs (Local Area Networks) and WANs (Wide Area Networks). Ensure network security, stability, and performance. Hardware and Software Support: Provide technical support to employees, troubleshoot hardware and software issues, and assist with the setup and configuration of computer systems. System Administration: Manage servers, operating systems, and software applications. Ensure system reliability and data security. Cybersecurity: Implement and maintain cybersecurity measures to protect the organization's data and systems. This includes firewalls, antivirus software, and regular security updates. Data Backup and Recovery: Develop and manage data backup and disaster recovery plans to safeguard against data loss and system failures. User Access Control: Administer user accounts, permissions, and access levels to ensure that employees have the appropriate access to IT resources. IT Procurement: Assist in the procurement and maintenance of hardware, software licenses, and IT equipment. IT Policy and Compliance: Develop and enforce IT policies, guidelines, and compliance standards. Ensure that the organization adheres to relevant regulations and best practices. Documentation: Maintain accurate records, documentation, and IT inventory to track hardware, software, licenses, and warranties.

Description Roles and Responsibilities The role of the ASA will be to Install and configure computer systems and applications within the company. Respond to customer inquiries and assist in troubleshooting and resolving challenges. Actively update, maintain, and monitor all aspects of computer networks. Resolve technical issues related to network interruptions. Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems. Maintain a working log detailing all required system updates, as well as the date of completion. Organize and file documentation of warranties and instructional guides for computer hardware. Assist management in creating training materials for computer troubleshooting and usage. Job Education Any graduate can apply. Job Must Have Excellent Written and Verbal English Communication skills, Basic Knowledge of Computers Locations

Purpose of the Job Smooth functioning of POS operations at EBOs Key Result Areas for the Incumbent - Process Responsibilities Support POS queries - raised by EBO Managers. Validate that the discounts and offers are implemented and running properly at stores Update audit done at EBOs by third party / internal audit team. - People Management Responsibilities Smooth interaction with EBOs Managers and staff using POS. POS training to newly joined EBO staff. - Financial Responsibilities None Key Behavioral competencies required to perform this role - Essential 1. Experience in Ginesys POS Software is a must 2. Communication 3. Customer Focus 4. Problem solving / analytical skills - Desirable 1. Attention to details 2. Initiative 3. Results focused Key Technical competencies required to perform this role - Essential 1. Process Knowledge of Ginesys POS Software. 2. Discount and offers running at stores. 3. Trouble shootings of POS operational errors / queries. 4. POS training to new joined staff at EBO. - Desirable 1. Knowledge of payment wallets available / installed at EBOs. 2. Adequate knowledge of miscellaneous applications installed at EBOs 3. Resolution of audit specific queries of EBOs. Key Performance Indicators - Queries / errors resolution as per TAT. - Timely Updation of discounts / offers at EBOS. - Installation of other miscellaneous software / payment wallets in a time bound manner. - No. of EBOs staff trained on POS. The candidate would have to interact and manage the following stakeholders None In order to be considered for the role the ideal candidate should have: BCA or B.tech or BIT

Job Title: Technical Support Executive Location: Pune Job Type: Full-Time Industry: Software About Us: At Allied, we are passionate about building innovative solutions that solve real-world problems. We are a growing team of developers, designers, and product thinkers working collaboratively to deliver scalable, high-quality applications. As we expand our team, we're looking for a skilled and motivated Software Support Engineers to join us. The Role: You will be the frontline of our customer experience, providing exceptional support to users of our software products & services. You will empower our customers to get the most out of our software, troubleshoot technical issues, and ensure their success. Key Responsibilities: * Provide timely and effective technical support to customers via phone, email, chat and personal visits. * Guide customers through software functionalities, best practices, and troubleshooting steps. * Diagnose and resolve technical issues, escalating complex problems to our senior & development team when necessary. * Document customer interactions and solutions accurately in our CRM system. * Collaborate with product and development teams to identify and report bugs and suggest improvements. * Create and update knowledge base articles and FAQs to empower self-service. * Contribute to a positive and supportive team environment. Requirements: * Proven experience in a customer support role, preferably within a software or technology company. * Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and patiently. * Strong problem-solving abilities and a methodical approach to troubleshooting. * A genuine desire to help customers and a passion for delivering exceptional service. * Ability to work independently and as part of a team in a fast-paced environment. What We Offer: * Competitive salary * Opportunity to work with a cutting-edge software product and a talented team. * Ongoing training and professional development opportunities. * A supportive and collaborative work environment. To Apply: Just get in touch with us! Email: careers@alliedsoftech.com

0-2 years of experience, Work hours will align with EST, CST, or PST time zones based on US time zones, responsible for assigned Client accounts Experience working in International Call Centre, BPO, Technical Support Comfortable with night shift.

Job Summary: We are seeking a proactive and customer-focused IT Help Desk Technician to provide first-level support to internal teams. This role involves handling technical queries, responding to emails, assisting in resolving hardware/software issues, and coordinating with global teams. Key Responsibilities: Respond to and resolve technical queries from employees via email, phone, or ticketing system. Log, track, and document help desk interactions using standard procedures. Provide basic troubleshooting support for hardware, software, and network issues. Maintain documentation for common technical issues and resolutions. Coordinate with global teams in Europe and the USA for issue resolution and updates. Assist with onboarding/offboarding IT setup tasks. Support in maintaining IT inventory records. Prepare and share basic IT usage and issue reports when required. Ensure timely resolution of support requests in line with internal SLAs. Required Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Strong written and verbal communication skills in English. Ability to compose and respond to detailed technical emails. Organized and able to manage multiple support requests efficiently. Basic understanding of IT systems, hardware, and software environments. Preferred Skills: Ability to troubleshoot and resolve technical issues independently. Prior experience in technical support/helpdesk role is an advantage. Experience coordinating with international teams across different time zones. Familiarity with IT service desk tools or ticketing systems. Experience: Minimum 2-4 years of relevant work experience in an IT support/help desk role. Qualification: Graduate in Computer Applications or any relevant IT field.

Onboarding of new clients. Handling the accounts given to an individual. To give trainings to clients. To resolve all client queries over Mail/Chat/Skype. Fresher with excellent comm skill can apply Rotational Shift, Male candidates only. . Required Candidate profile Excellent written & verbal communication skills Male only Perks and benefits Incentives & allowance

We are seeking enthusiastic and proactive freshers to join our Client Support team. This role is ideal for individuals with strong communication skills, a knack for problem-solving, and a desire to grow in the tech support domain. You will be the first point of contact for our clients, helping resolve technical queries and ensuring a smooth support experience. Key Responsibilities: Handle and respond to client queries via tickets and emails. Understand and replicate client issues to provide timely resolutions. Coordinate with internal teams (L2/L3) for escalations, bugs, or customizations. Maintain organized mailbox management and identify priority issues. Build and maintain strong client relationships through proactive communication. Support team performance and contribute to a collaborative work environment. What Were Looking For: Excellent verbal and written communication skills. Strong analytical thinking and a customer-first mindset. Basic understanding of ticketing tools Jira/Zoho/Servicenow & SQL queries Willingness to learn, adapt, and grow in a fast-paced tech environment. Open to working on weekends (rotational basis - 5 days a week). Why Join Us? Opportunity to work with a dynamic tech team. Learn and grow in a supportive environment. Career development and mentorship from experienced professionals.

Process Analyst (VOICE PROCESS) (Designation may change depending on the skill set & experience) WHAT WE OFFER Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP WHAT YOU'LL BE DOING? Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues. Handle all issues with diplomacy, tact, and respect. Provide quality service to clients through thorough knowledge of products and services. Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions Enter data into computer database system. Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems. Build strong relationships with Team Leader, and team members. WE EXPECT YOU TO HAVE Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals Proficient in Customer service. Knowledge of record management procedures & processes (is a plus) Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing. Effective analytical, problem-solving, and decision-making skills Effective organizational skills Ability to access and research multiple sources of data. Must pass pre-hire exam with 90% or higher. Ability to multitask and work under pressure. Strong attention to detail and critical thinking skills Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc. Must be able to work in a team oriented, high demand and fast paced environment. Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.

Hiring for International technical support voice process Gurgaon Sal-40k ctc Any grad/UG with min 6 months technical experience mandatory. 5 days working Rotational shift and off both side cab+meal WFO Call or WhatsApp me 8375848971@ruchi Required Candidate profile International voice customer support technical process salary - 40k ctc + incentives + bonus + cab

Role & responsibilities Implementation and Configuration : Implementation and configuration of ERP software to meet the client's requirements. Training and Support: Providing training to end-users and offering ongoing support after the implementation. Communication: Collaborating with clients, teams, and other stakeholders to ensure successful implementation. Post-Implementation Support: Addressing any issues or questions that arise after the implementation is complete. Problem-solving: Ability to identify and resolve technical and business issues that may arise during implementation. Business Understanding: Understanding of business processes and how software can be used to improve them. Needs Assessment: Gathering and analyzing client requirements to understand their specific needs and challenges. Adaptability: Ability to adjust to changing client requirements and priorities.

Freshers/ Experienced (Min 1yr exp in International) Salary up to 4lpa - 8.4lpa + incentives + variables Location- Gurgaon/ Pune/ Bengaluru Excellent comms/ written skills 18 months of service agreement Call for more details:- HR Ritika- 9289133009 Required Candidate profile Candidates should have strong knowledge & experience in Active Directory, O365, EPS, Microsoft & its products, DNS, DHCP, RFC, OneDrive, etc. (Into International Process)

Global Customer Support Intern | Night Shifts US EST & PST | 11 Months Internship | Pune You should have Graduated in 2023, 2024 and 2025 ( For 2025 Results Should Have been Out ) Any trainings taken in Cloud, AWS , and other relevant technology areas would add value to your Resume This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset. In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations. You've got what it takes if you have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) Compensation: INR 35K Per Month + Shift Allowances ( EMEA INR 700/Day , US INR 1200/Day ) + Cabs ( Pick & Drop) + Fully Catered Meals on Board Duration of Internship: 11 Months

Role & responsibilities Coordination with IT Head in managing ERP systems Coordination between the Software Developers and Users Troubleshooting of ERP Application related queries across branches Remote Support for Application related Issues Manual Testing (User / Integration) of New Application and Reports. Change Request Follow-up and UAT Process Completion Oracle Cloud Custom Application Testing Preferred candidate profile MS SQL. Database Work Experience Communication & Interpersonal Skills Familiarity with Web based Application Support Familiarity with Software Testing (Manual) Excellent Technical Knowledge

Support job involves assisting users with technical issues, provide software problems solutions or guidance. Basic knowledge of Computing, Networking Require. Monthly Offered Salary: 25,000 Rs Dial HR : Sania - 9279700716 Neha - 9905338159 Required Candidate profile Required Candidate profile * Graduation in any trade with basic computing skill required * Average communication english. * Min 50 % passing in all academic.

Required Qualification and Skills: - B.E., / B.Tech., (Cs/IT)., or B.Sc ., (Cs/IT)., - Minimum 4 + Yrs Experience. - BSF ERP, Micromen ERP, ERP Implementations, Software - Implementations and IT Coordinations. - Job Location: Virudhunagar (Next to Madurai District). - Experience in the Construction or Interiors company is a plus. Job Describtion: FKRA-1: Software Co-ordination: - As the Software Coordinator, you will be responsible for all aspects of corporate enterprise resource. - Planning in a projected, matrix team environment. - Manage and communicate tasks/timelines for a given implementation Software. FKRA-2: Software Implementation: - Install the software and Create procedures for using IT across departments and projects. - Design, develop, and implement software applications based on user requirements and organizational objectives. FKRA -3: Software Training: - Design & release new workflows, applications, and enhancements. Introduction to the software - Key features and functionalities - Advanced tools and best practices - Determine specific goals for the training (e.g., improve efficiency, reduce errors). - Survey employees and managers to understand their current skill levels and needs regarding the software. - Address any issues or bugs reported by users after deployment. FKRA -4: Corrections & Resolving the Errors: - Analyse, diagnose and resolve technical issues reported by users or detected by monitoring tools. - Provide technical support to end-users, addressing their inquiries and resolving issues promptly. - Develop and conduct training sessions to educate users on best practices and system functionalities.

Must have hands-on on Azure Databricks, pyspark, Python, Linux Bash Script, blob storage, azure key vault, HashiCorp Vault technologies Must have development experience on pyspark, Python, Linux Bash Script technologiesMust have experience on GitHub, Git Actions deployment activities Must have hands on Azure cloud technologies Provide development and ongoing software support and issue resolution Build a standards-driven, scalable, secure and dynamic portal for the information delivery of specific based applications Partner with other business areas within Humana to understand application requirements and develop programming specifications for development staff Develop enhancements, resolve issues, coordinate testing of statement releases and oversee regular production efforts including GitHub activities Tech stack will require the use of Azure Databricks, pyspark, Python, Linux Bash Script, blob storage, azure key vault, GitHub, Git Actions, data lake In addition to these duties associate will be required to support and enhance user interfaces developed for our business users to support monitoring and reviewing outbound communications Finally, the applicant will be expected to support occasional after hours support in support of our systems

Must have hands-on on Azure Databricks, pyspark, Python, Linux Bash Script, blob storage, azure key vault, HashiCorp Vault technologies. Must have development experience on pyspark, Python, Linux Bash Script technologies Must have experience on GitHub, Git Actions deployment activities. Must have hands on Azure cloud technologies. Provide development and ongoing software support and issue resolution Build a standards-driven, scalable, secure and dynamic portal for the information delivery of specific based applications Partner with other business areas within Humana to understand application requirements and develop programming specifications for development staff Develop enhancements, resolve issues, coordinate testing of statement releases and oversee regular production efforts including GitHub activities. Tech stack will require the use of Azure Databricks, pyspark, Python, Linux Bash Script, blob storage, azure key vault, GitHub, Git Actions, data lake. In addition to these duties associate will be required to support and enhance user interfaces developed for our business users to support monitoring and reviewing outbound communications.

ns to join our fast-growing, dynamic team. Why Join Us? We are committed to bringing AI into every technology spaceand we want you to grow with us! As an intern, youll receive comprehensive AI training, work on practical in-house projects, and get the opportunity to transition to real-life client projects. What Youll Get: 1st Month: Professional AI Training Hands-on project experience Work with experienced mentors 2nd Month : Apply your learning to real-world scenarios Contribute to live projects After 2 Months : Performance-based stipend Opportunity for long-term placement with our core team What Were Looking For: Interns ready to work 6 days a week , 4-5 hours daily Flexible hours with mandatory team calls between 9:00 10:30 PM IST Preferred working window: 5:00 11:00 PM IST Strong sense of responsibility , maturity , and team spirit Immediate joiners only Location: Remote internship with the possibility to work from our Kolkata office in the future Note: No stipend in the 1st and 2nd month Only serious candidates looking to build a career in AI & software development should apply If you're ready to commit, learn, and grow with a cutting-edge team Infotech Launch is the place for you. Apply now and take the first step toward a rewarding AI career! Contact us: 8109731880 (WhatsApp)

Mandatory Skills: Technical Support. Experience3-5 Years.

The Opportunity Avantor is looking for a Sales Application Support Specialist- German Language. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. Our team comprises experts from various scientific fields within Life Sciences. What were looking for Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline. Experience: 0-2 years of experience working in Life science-related industry (exmolecular/ microbiology labs). Language Proficiency: Proficient in German (Level B1/B2 preferred) Preferred Qualification: Communication Skills: Excellent communication skills with telephone etiquette. Team Player: Strong team player with a drive for results. Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers. Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy. Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses. Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adherence to Avantors policies, procedures, rules, and guidelines Upholding Avantor Culture and Values H ow you will thrive and create an impact: Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries. Sales Enhancement: Maximize sales opportunities through technical assistance by: Providing product specifications and application support Checking product compatibility Identifying products based on end-user applications Suggesting alternatives for unavailable products Upselling products and services where feasible Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates. Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery. Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

1. Hardware and Software Support: Install, configure, and troubleshoot desktops, laptops, and peripherals. Ensure proper functioning of hardware components and resolve hardware-related issues. Install and maintain software applications on desktop systems. 2. Operating System Management: Perform OS installations and upgrades on desktop machines. Troubleshoot and resolve OS-related issues. 3. Printer Support: Diagnose and resolve printer problems, including configuration and maintenance. Provide support for networked and local printers. 4. Customer Service: Deliver exceptional customer service by addressing user issues promptly and professionally. Effectively communicate technical information to non-technical users. 5. Onsite and Remote Support: Provide onsite support to end-users as needed. Offer remote assistance using appropriate tools. 6. Documentation: Maintain accurate records of all support activities, including troubleshooting steps and resolutions. Document system configurations and changes. 7. Collaboration: Collaborate with other IT teams to resolve complex issues. Participate in team meetings and contribute to knowledge-sharing. 8. Security and Compliance: Implement and follow security policies to ensure desktop and laptop security. Assist in compliance with IT security best practices. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Key Responsibilities: Provide technical support to clients via calls, emails, and remote sessions. Train clients on the effective use of software solutions. Troubleshoot and resolve technical issues in a timely manner. Collaborate with internal teams to escalate and resolve complex issues. Maintain detailed records of client interactions, issues, and resolutions.

Experience: 2 to 4years Mandatory skills- SQL Server Preferred Skills: - Crystal report Responsibilities:- 1) Installation of MS SQL Server, ERP software. 2) Provide proper Training of software to user. 3) SQL queries optimization - Clauses, functions, etc. 4) Programming in VFP9. 5) Reports designing in Crystal report and Dados. 6) Analyzing issues in software and solving ASAP. 7) Customization in software. 8) SQL database backup. 9) Implementation & Support Requirement: - Should be able to provide support to client virtually or visiting at client location (Preferred Male Candidate only)

JOB RESPONSIBILITIES:- Addressing user s complaints pertaining to software application and guide them about functional aspect of the software and mobile application. Help clients for mobile application installation process and educate them for the utilisation. Having hands on experience about MS office. Follow up with clients to ensure their systems are functional Help to create user manual and functional document preparation SKILLS REQUIRED:- Proven work experience as a Software support assistant. Proven experience as a help desk technician or other customer support role. Hands-on experience with Windows. Excellent problem-solving and multitasking skills. Customer-oriented attitude.