444 Software Support Jobs - Page 14

Hi, We are having an opening for Infrastructure lead at our Mohali and Halol location Job Summary : The Job holder will be responsible for IT Infrastructure operations support related activity. To ensure in defining the strategy inline with compliance, product quality management objectives and regulatory requirements. Proactively assess infrastructure issues at site and ensure its compliance at Site level as a Infrastructure Lead. Areas Of Responsibility : - The Job holder will ensure the smooth IT infrastructure operations at the site as a Site Infra Lead. - Management of IT Infrastructure Inventory for hardware and software including Servers, Network devices, GxP & Non GxP Systems. - Responsible to maintain the Server/Datacenter environment and components such as Power/UPS supply, Access to Server/Datacenter Room, maintaining of Server/Datacenter Room environment condition (Temperature & humidity) and Security Systems (Fire, Rodent & WLD) - Ensure for Backup-Restoration, Archival-Retrieval process of electronic data. - Resolving on going Hardware /Software Problems with the support of FMS team at the site and Corporate teams. - Responsible for configuration and installation of network devices (Switch, Wi-Fi, IP Phone) as per requirement in operation & projects. - Responsible for the response of users tickets (Incidents / Service requests) which is raised in IT Service Management (ITSM) portal & their resolution as per defined SLA. - Contribute for preparation of IT Infrastructure procedures and maintain IT regulations & compliance, regulatory audit support. - To perform and participate in QMS activities w.r.t IT Infrastructure such as Incidents, Change Controls (CCRs), Deviations and Corrective & Preventive Actions (CAPAs) and timely closure of all such records (CCR/Deviation/Investigation/CAPA system). - To support for the infrastructure requirements in implementation of site-based projects and Global projects related at the site. - Coordination with internal and external stakeholders for various IT Infrastructure application support and project execution. - Understanding of IT security policies, domain policies, malware and antivirus. - Support in procurement process w.r.t. Site IT Infrastructure components requirements. Educational Qualification : BE/B.Tech, MCA, BCA, MSc.-IT, BSc.-IT, Graduation+ PGDCA, Certification in Network/Server Operations and ITIL processes Skills : Management of IT Infrastructure & Site IT Support Team members, understanding the requirements of Servers/Network based from the business and their availability. Experience : 6-7 Years in IT Operations, Preferably in Pharma Manufacturing.

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simplest / most elegant solution to a problem Should be flexible with Rotational Shifts & rotational week offs Responsibilities: 1. Team Leadership: Lead and supervise a voice technical support team, ensuring effective communication and collaboration. Foster a customer-focused and service-oriented culture within the team. 2. Call Center Operations: Oversee the day-to-day operations of the voice support call center. Monitor call queues, agent performance, and service levels to meet or exceed set targets. 3. Training and Development: Conduct ongoing training sessions for voice support representatives to enhance their technical skills and customer service abilities. Ensure that team members are well-versed in product knowledge and troubleshooting techniques. 4. Quality Assurance: Implement quality assurance programs for voice support interactions to maintain high standards of service. Regularly review and assess recorded calls for accuracy, professionalism, and adherence to established procedures. 5. Performance Metrics: Set and track key performance indicators (KPIs) related to voice support, such as average handling time, first-call resolution, and customer satisfaction scores. 6. Customer Escalations: Handle escalated customer issues that require managerial intervention. Work closely with the team to address complex technical problems and ensure timely resolution. 7. Technology Management: Ensure that the voice support team has access to the necessary technology and tools to provide efficient assistance. Stay updated on advancements in voice support technologies and implement relevant solutions. 8. Documentation: Oversee the creation and maintenance of documentation for voice support processes, procedures, and frequently asked questions. 9. Shift and Schedule Management: Develop and manage schedules to ensure adequate coverage for voice support during business hours. Address staffing needs during peak call times or special circumstances. 10. Continuous Improvement: Identify areas for improvement in voice support processes and implement changes to enhance efficiency. Solicit feedback from customers and team members to drive continuous improvement initiatives. 11. Emergency Response: Develop and implement contingency plans for handling spikes in call volume, technical emergencies, or major incidents affecting voice support. Lead the team in responding promptly to critical issues. 12. Compliance and Security: Ensure that the voice support team adheres to compliance and security guidelines. Implement measures to protect sensitive customer information. 13. Cross-Functional Collaboration: Work closely with other departments, such as product development, to adda

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Looking for a skilled professional with experience in server maintenance, software query resolution, hardware troubleshooting, LAN management, domain access, and repairing/formatting MacBooks and other laptops to ensure smooth IT operations.

Logiology Solutions Pvt. Ltd. is looking for Software Support Executive to join our dynamic team and embark on a rewarding career journey. Job Description:As a Software Support Executive, your role is to provide technical support and assistance to customers using software applications You will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring customer satisfaction Here are the key responsibilities and tasks typically associated with the position of a Software Support Executive:Customer Support: Provide prompt and professional technical support to customers via various channels, such as phone, email, or chat Respond to customer inquiries, troubleshoot software issues, and guide customers through problem resolution steps Issue Troubleshooting: Analyze and diagnose software issues reported by customers Utilize your technical expertise and knowledge of the software application to identify the root cause of problems Provide step-by-step instructions or guidance to customers to resolve issues effectively Issue Resolution: Resolve customer issues by providing workarounds, patches, or updates as necessary Collaborate with internal teams, such as developers or quality assurance, to escalate and resolve complex or recurring issues Ensure timely and satisfactory resolution of customer problems Documentation and Knowledge Base: Maintain accurate and up-to-date records of customer interactions, inquiries, and solutions provided Contribute to the development and maintenance of a knowledge base or support documentation to improve efficiency and facilitate self-service resolution for customers Product Training and Onboarding: Conduct product training sessions for new customers to ensure a smooth onboarding process Provide guidance on software features, functionality, and best practices Address any questions or concerns raised by customers during the onboarding phase Software Updates and Releases: Assist customers in updating their software applications to the latest versions or applying patches and hotfixes Communicate software updates, new features, and enhancements to customers, ensuring they are aware of the benefits and any necessary actions to be taken Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional support and demonstrating a customer-centric approach Understand customer needs, expectations, and pain points, and provide feedback to internal teams for continuous product improvement Escalation Management: Escalate complex or critical customer issues to appropriate internal teams for further investigation and resolution Ensure proper documentation and communication of escalated cases to both customers and internal stakeholders Quality Assurance: Conduct quality checks and follow established procedures to ensure the accuracy and effectiveness of support provided Participate in quality improvement initiatives and contribute to the enhancement of support processes and procedures

Krazy Mantra Group of Companies is looking for Oracle Product Lifecycle Management: Service Engineer to join our dynamic team and embark on a rewarding career journey. Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Position IT Infrastructure Manager Location Tirunelveli Type Full-Time (On-site) Experience Minimum 4 years of overall IT experience, with at least 1 year in a leadership or managerial capacity Role Overview We are seeking an experienced IT Infrastructure Manager to lead and oversee our organizations end-to-end IT infrastructure operations. This role demands a proactive strategist who can ensure stability while driving innovation across our systems. From cloud management to network security, you’ll be the custodian of our digital backbone—keeping it strong, scalable, and secure. Key Responsibilities Design and implement a robust and scalable IT infrastructure strategy aligned with organizational goals Manage server and network systems including cloud (AWS, Azure) and on-prem infrastructure Oversee system uptime, performance monitoring, disaster recovery, and backup solutions Implement and maintain cybersecurity measures, data protection, and access controls Ensure compliance with industry standards and regulatory requirements (ISO, GDPR, etc.) Manage IT budgets, vendor contracts, and license renewals Lead a team of infrastructure engineers, fostering growth, efficiency, and 24/7 support readiness Collaborate with other departments to support ongoing digital transformation initiatives Required Skills and Qualifications Strong experience in systems/network administration, cloud platforms, and cybersecurity Expertise in managing infrastructure across Windows, Linux, and virtual environments Hands-on knowledge of firewalls, routers, load balancers, and monitoring tools Proven experience in IT security, risk mitigation, and business continuity planning Strong leadership and communication skills with a collaborative, team-oriented mindset Experience working with cloud platforms (AWS, Azure, GCP) and virtualization tools (VMware, Hyper-V) Preferred Skills Certifications: CCNA, CCNP, AWS Solutions Architect, Microsoft Certified: Azure Administrator, VCP, ITIL Exposure to DevOps pipelines, automation, and containerization (Docker/Kubernetes) Experience leading IT during periods of rapid scale or digital transformation. Education Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field What You’ll Gain Ownership of critical infrastructure and IT operations A leadership role in shaping the digital core of a growing company Exposure to a range of technologies with continuous learning opportunities A collaborative work environment with room for innovation and impact Competitive compensation and growth pathways. How to Apply Apply now and take your first big step into the world of IT with Gove Technologies! Interested candidates can apply by sending their resume and a brief cover letter to: Email: careers@gove.co Contact: 7092003838 Website: Careers -

Senior Technical Support Engineer Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities Manage large amounts of incoming emails regarding software support Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction. Logically deduce root cause and find workarounds and solutions to issues Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them in Salesforce Communicate with Product Management and Development Teams in JIRA Qualifications/ Requirements Technical Requirements: Previous technical support experience. High proficiency in Microsoft Word, Excel, and PowerPoint Candidate should have skills/knowledge on SQL (exMS SQL Server, MySQL, Postgre SQL), general experience with any Data Analytics, Data Cubes. Ability to understand and troubleshoot complex systems Ability to extract meaningful information from Customer communications to understand customer intent and identify the customers technical issue. Basic Networking knowledge (TCP/IP, DNS, SSL etc.) Understanding of Windows client and server environments Nice to have: Previous experience working with Salesforce. Previous experience working with JIRA. Basic technical SQL knowledge. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and software support Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.). Understanding and experience with Microsoft IIS. Understanding and experience with SQL Server Analysis Services Windows general troubleshooting understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc. Communication skills: Ability to communicate correctly and clearly with both internal team members and external customers. Native or equivalent English proficiency Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Qualifications Education Requirements: Bachelors Degree (CSE, IT) or MCA Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Troubleshoot application errors, performance issues, and integration failures. Monitor application health and proactively resolve incidents before they impact end-users. Participate in application upgrades, patch management. 8898807167

Deliver service and support to end-users via online, telephone or remote connections. Interact with customers to provide and process information in response to queries and requests about software. Gather information and fix the issue by analyzing the symptoms. Follow standard processes & procedures using designated tracking software. Identify and escalate priority issues as per Client specifications. Follow up and make scheduled callbacks to the customer where necessary. Looking For Immediate Joiners with Shipping and Logistics background.

0px> Who are we In one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. What will your job look like Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable. Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution. Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects. Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience. Represent/lead discussions related to product / application / modules / team (for example, leads technical design reviews). Establishes relationships with internal customers/partners All you need is... Bachelors degree in Science/IT/Computing or equivalent and 7-8 years experience as a software engineer or a software support engineer. Awareness of programming concepts and ability to write software code in at least one programming language. Why you will love this job: The chance to serve as a specialist in software and technology. You will take an active role in technical mentoring within the team. We provide stellar benefits from health to dental to paid time off and parental leave!

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hi, We are Hiring for Immediate to 30 Days Joiners for Chennai based MNC Company. Please refer below JD for your reference. JD: Roles & Responsibilities: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching. Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT support for the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams on different time zone. Basic Qualifications: Graduate with 6 to 7 years’ experience in IT Infrastructure field Effective problem-solving skills and ability to work independently. Top Candidates will also have: Knowledge in Windows Operating System (OS V10 & V11) and cloud networking principles (VPN, DNS). Knowledge in Active Directory, ServiceNow, Asset management, network troubleshooting. Candidate should have excellent communication skills and good team player. Candidate should be willing to work in rotating first or second shift. Note: We do have multiple IT Openings Kindly refer your friends & Colleagues for below requirements/Job openings & Other IT Job Openings too.. 1)Java Developer -Chennai Location 2) IT Analyst - Angular8+ -Chennai Location 3) IT Analyst - IT Infrastructure field - Software support Installation, Configuration & Troubleshooting -Chennai location 4) Software Development Engineer -React+Node/Angular+AWS - Chennai Location 5) Mobile app development - Native mobile iOS +angular- Chennai Location 6) Cloud Security Engineer - Prisma Cloud+ ECR/ECS/Fargate + OpenShift + Docker/Kubernetes + AWS and Azure 7)PLC Engineer-Chennai 8)C++ Developer -Bangalore/Thiruvananthapuram etc..

Role & responsibilities • Responsible for maintaining the technical knowledge of the customer environment. • Responsible for updating the technical documents in the Support & Application Management knowledge base. • Analyze log files, provide corrective measures, and propose technical preventive solutions to the First Line team or the customer success associate. • Spar with project members about technical/functional workarounds in the model in case of defining a correction due to an incident. • May execute hotfixes in the model on Production environments. • Responsible for defining clear instruction (documentation and training) towards the front office team for incidents, service requests, or executing predictive maintenance. • Responsible for maintaining an internal Reference environment. • Contact 3rd party suppliers related to incidents or service requests. • Responsible to execute deployment of DELMIA Quintiq applications in the customer production environment to conform release instructions from the project team. • Provides input on new functional/technical opportunities to the Client Executive. • Help to improve the internal and external Continuous Services processes. • As part of the Continuous Services team, you will have direct contact with customers around the world regarding updates to their raised incidents or service requests. Preferred candidate profile Technical competencies: Basic understanding about Windows Server Operating Systems. Hands-on experience using Java/C++/C#.NET, PowerShell or similar object-oriented languages. Experience with databases like SQL Server or Oracle is nice-to-have. Experience with Log Analysis, application, and system performance analysis. Basic understanding of TCP/IP Networking would be added advantage. Previous experience with DELMIA Quintiq would be added advantage. Competence requirements: • Strong analytical and troubleshooting skills. • Persistence and pro-active attitude. • Creative problem-solving skills. • Problem management skills. • Customer and result-oriented. • Excellent communication skills. • Highly customer and result-focused. • Sense of Ownership • Service and quality focus/mindset • Excellent English reading, writing, and conversation. • Flexible (After completion of probation period it is expected to be ready to work in rotational shifts). Interested and eligible candidates can apply directly or can share their updated resume with the current CTC, expected CTC, and Notice Period on careers-in@thelogicfactory.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Nutanix Administration, Vmware Virtualization Administration, Nutanix Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement best practices for software support- Conduct regular performance evaluations Professional & Technical Skills: - Must To Have Skills: Proficiency in Nutanix Administration, Nutanix Architecture, Vmware Virtualization Administration- Strong troubleshooting skills- Experience in system monitoring and maintenance- Knowledge of cloud computing technologies- Ability to work under pressure and meet deadlines Additional Information:- The candidate should have a minimum of 5 years of experience in Nutanix Administration- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Functional Test Planning Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide technical support to end-users and troubleshoot software issues.- Collaborate with cross-functional teams to resolve complex technical problems.- Document and track software defects and resolutions.- Conduct software testing and quality assurance activities.- Assist in the development and implementation of software solutions.- Stay updated on industry trends and best practices in software support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Functional Test Planning.- Strong understanding of software testing methodologies.- Experience with test case design and execution.- Knowledge of defect tracking tools and software testing frameworks. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Functional Test Planning.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Role & responsibilities We are seeking an experienced Application Support Engineer to join our client location at Kolkata. The successful candidate will be responsible for providing technical support and maintenance for our trading software applications (Neat, Bolt, Odin) and desktop infrastructure. This L2 role requires strong technical expertise, problem-solving skills, and experience working in a fast-paced trading environment. Key Responsibilities: Provide L2 technical support for trading software applications (Neat, Bolt, Odin) Troubleshoot and resolve complex technical issues, collaborating with development teams and stakeholders Desktop support: troubleshoot and resolve hardware/software issues, install/configure desktop applications, and perform troubleshooting for peripheral devices Perform software updates, patches, and configuration changes Conduct testing and quality assurance for software releases Develop and maintain technical documentation Collaborate with cross-functional teams to ensure smooth system operations Identify areas for process improvement and implement changes Requirements: 5+ years of experience in application support and desktop support, preferably in trading software Strong technical expertise in: - Trading software applications (Neat, Bolt, Odin) - Desktop operating systems (Windows, macOS) - Hardware and software troubleshooting Experience with outlook and O365 Excellent problem-solving, analytical, and communication skills Ability to work in a fast-paced environment and meet deadlines Nice to Have: Knowledge of financial markets and trading operations What We Offer: Competitive salary and benefits package Opportunity to work with cutting-edge trading technologies Collaborative and dynamic work environment Professional growth and development opportunities Preferred candidate profile Early Joiners are preferred. Interested candidates share your updated resume on chandanbala.jain@teamcomputers.com

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team