1045 Software Support Jobs - Page 12

Job Track Description: Requires broad technical expertise and company and industry knowledge. Accountable for functional, operational, and/or program management. Achieves goals through the work of others. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Sets team priorities to ensure timely project completion. Coordinates work activities with other supervisors. Makes decisions based on policies, procedures, and business plans. Receives guidance from manager. May not perform the work supervised. Functional Knowledg...

Set up desktops, laptops, and peripheral devices (printers, scanners, etc.) for India and US employees. Install and configure Windows operating systems and approved company software. Troubleshoot basic hardware and software issues (both onsite and remote). Maintain and update the IT asset inventory for India and US offices. Support onboarding and offboarding tasks like user account setup and access management. Assist employees with day-to-day IT issues (email, login, applications, etc.). Ensure smooth LAN/Wi-Fi network operations in the India office. Log IT issues and solutions in the ticketing system. Follow IT policies and security guidelines. Communicate clearly with employees in India an...

Service Desk Representative Location: This is a hybrid opportunity in Gurugram area. Qualification : B.Tech/B.E or Full time BCA with MCA Degree Shift : Rotational Shift Work Mode : Hybrid Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortunes World's Best Workplaces list #14 on Forbes World's Best Employers in IT 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globally About the role The Service Desk Representative is responsible for supporting all desktop hardware, software and te...

Key Responsibilities: Customer Interaction Product Knowledge Issue Resolution Customer Satisfaction Collaboration Quality Assurance Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products ...

The ideal candidate should be familiar with the complete software life cycle. They must understand basics of mobile or web applications. They must be comfortable in taking support calls. Previous experience in any support software preferred. Responsibilities: • Understand our web & mobile app-based software solution. • Handle Support Calls, understand and document feedback so as tech team can resolve it. • Managing & Handling Support / Ticketing Tool. • Schedule & Manage ongoing Training to the Users. • Create / Generate Various Reports and share with the concerned team regularly Skills. • Excel, Word, PPT, Mobile App. Support, Inbound / Outbound Call Handling. • Previous experience in Softw...

About ZipBooks ZipBooks Software Pvt. Ltd. is a fast-growing IT solutions company specializing in ERP, CRM, and customized software solutions . We work with businesses across industries to streamline operations, improve productivity, and enable digital transformation. At ZipBooks, we believe in innovation, teamwork, and providing a platform for our employees to learn, grow, and build impactful careers. Role Overview We are seeking a motivated and detail-oriented ERP Support Engineer to join our team. The role involves providing functional and technical support for ERP systems, handling user queries, and ensuring smooth day-to-day operations. The ideal candidate should have a solid understand...

Role Application Support Engineer Exp 2 to 5 yrs Location Mumbai (Thane) Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm . (No transportation provided) Working Days - 6 days (Monday to Saturday) Primary Skill Set - We need L1 support folks who have supported Dotnet based applications, who can troubleshoot issues . General Insurance Experience is highly preferred Application Support Engineer Responsibilities: Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Troubleshoot and rectify application issue...

Provide customer support for SaaS software via phone and email. Troubleshoot technical and product-related issues. Explain product features and usage clearly. Escalate bugs and complex problems to relevant teams. Maintain accurate CRM logs

As an IT Engineer with 5 years of experience in both hardware and software support, your role will involve managing IT infrastructure, troubleshooting issues, and ensuring the smooth operation of systems and networks. Key Responsibilities: - Install, configure, and maintain desktops, laptops, servers, and network devices. - Diagnose and resolve hardware, software, and network issues in a timely manner. - Perform system upgrades, patch management, and preventive maintenance. - Support end-users with IT-related queries and provide technical assistance. - Ensure data security, backup, and recovery processes are implemented. - Maintain IT inventory, licenses, and documentation. - Coordinate with...

As a Software Support Engineer at Microgenn Software Solutions, your role involves providing technical support and troubleshooting software issues for clients. You will be responsible for responding to customer inquiries, debugging software problems, and collaborating with the software development team to identify and resolve issues. Your contribution in improving software performance and ensuring customer satisfaction through effective communication and problem-solving is crucial. Key Responsibilities: - Provide technical support to clients - Troubleshoot software issues - Respond to customer inquiries - Collaborate with the software development team - Improve software performance - Ensure ...

The Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to ensure customer satisfaction and operational excellence. Must have: Strong customer-facing communication and conflict resolution skills, with the ability to manage high-pressure situations diplomatically. In-depth technical knowledge of telecom networks and Nokia product portfolios, especially related to Software Support Services (SWS). Analytical an...

Ankura Hospitals is a chain of super specialty hospitals for women and children. With multiple locations in states like Telangana and Andhra Pradesh, the hospital offers comprehensive maternity, infant, and childcare services, including high-risk pregnancy management, advanced neonatal and pediatric intensive care, and fertility treatments. The hospitals are equipped with advanced medical technology, a 24/7 blood bank, and specialized doctors to provide quality healthcare from preconception to advanced age. We are hiring for the role of Application Specialist - IT, details are mentioned below: Role: Application Specialist - IT Location: Hyderabad Salary: 6 Lacs to 12 Lacs Job Responsibilitie...

Ensure smooth IT infra ops incl. networks, desktops & devices; monitor branch systems for uptime; provide first-level electrical support; resolve issues with teams/vendors; enforce banking IT security; and communicate effectively in English. Required Candidate profile IT experience in Bank with networks, infra & troubleshooting; skilled in managing desktops, laptops & peripherals; basic electrical support; fluent English for multinational collaboration.

Role & responsibilities This is a internship on-site role for an IT Support Engineer located in Delhi. The IT Support Engineer will be responsible for providing technical support, troubleshooting IT systems, performing system administration tasks, and assisting with help desk support on a day-to-day basis. Qualifications Technical Support and Information Technology skills. Troubleshooting and System Administration skills. Help Desk Support skills. Experience with IT support in a fast-paced environment. Strong problem-solving abilities. Excellent communication and customer service skills. Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are a plus.

Responsibilities: The role of Technology Support Analyst sits within the Technical Operations Centre (TOC) as part of the wider IT department at Stats Perform. The TOC is responsible for first and second-line support of all back-office and client-facing technology platforms and services. This covers a vast array of cloud and on-premises services, using both third-party and proprietary platforms. TOC are the first to react to issues escalated by client support teams or directly by employees and, in most cases, will resolve them first-time. If an escalation is required, the TOC take the lead, provide detailed triage, and follow the issue to resolution. TOC work hand-in-hand with Customer Opera...

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. - Promptly respond to support queries through email, chat, and phone. - Troubleshoot issues related to TilesView's visualization platform. - Guide users through product setup, onboarding, and training processes. - Collaborate with developers to report bugs and propose enhancements. - Maintain comprehensiv...

Key Responsibilities Serve as the first point of contact for technical issues: answer customer inquiries via voice calls. Troubleshoot and resolve problems related to SaaS product use: configuration, integrations, performance, errors, etc. Guide customers in onboarding, setup, and best practices to maximize value from our product. Collect diagnostic data, replicate issues where possible, escalate when needed with clear reproduction steps. Maintain detailed, clear ticket records in our CRM/ticketing tool. Produce and maintain support documentation: knowledge base articles, FAQs, howto guides. Meet service level agreements (SLAs) in terms of response time, resolution time, firstcall resolution...

Job: Technical support engineer Job Description: SaaS/software support. Onboard customers, troubleshoot issues, integrate via APIs/webhooks educate users,enhance adoption,minimize churn. Strong communication & problem-solving skills needed Provident fund

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Quality Management Good to have skills : Quality Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The role is responsible for understanding and delivering client & customer requirements in terms of Quality and Performance.1. Knowledge of Transaction Monitoring Process2. Candidate should have good Communication skills.3. Ability to provide effective feedback and coac...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cobol Mainframe Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting problems, and collaborating with...

Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable. Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution. Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspect...

Position Purpose The person will be part of GIS team located in Mumbai A Deployment Manager is responsible for planning, coordinating, and executing the deployment of .NET applications and related software to various environments (development testing). This role ensures that deployments are smooth, efficient, and adhere to project timelines and quality standards. Key Responsibilities: Deployment Planning and Execution: Develop and maintain deployment roadmaps Execute application deployments across development, testing, staging environments. Ensure that deployments are performed in a timely manner with minimal disruption to business operations. Configuration Management: Manage and maintain co...

JOB POSTING: Job Title : CavinKare Group Retail IT Specialist Business: Green Trends chain of Salon Company: CavinKare Group Green Trends Salons (Corporate Office: CavinKare Group, CKR Retail Pvt Ltd Cavinville, 12, Cenotaph Rd, Rathna Nagar, Alwarpet, Chennai, - 600018) Work Category: On Company Roles Work Location: Corporate Office Chennai-CavinKare Group, CKR Retail Pvt Ltd Cavinville, 12, Cenotaph Rd, Rathna Nagar, Alwarpet, Chennai, - 600018 Work Timings: 9.30am to 5.30pm, Alternate Saturdays holiday & rest of Saturdays half day Education: Bachelor's Degree in Computer science / Engineering Experience: 3 + years Salary: As per CavinKare & Job Market standard JOB DESCRIPTION: We are seek...

Support to user related to IT issues, Knowledge of windows and Ubuntu OS, Audit the assets monthly and weekly etc.

Responsibilities: * Troubleshoot software issues on Linux systems * Manage dialer system maintenance * Provide technical support via phone/email * Collaborate with product development team * Resolve customer complaints promptly Shift allowance