444 Software Support Jobs - Page 12

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Natural Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and user satisfaction. Your role will be pivotal in maintaining the integrity of business operations and supporting the overall technology infrastructure. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to improve service delivery.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Natural.- Good To Have Skills: Experience with application support tools and methodologies.- Strong analytical skills to diagnose and resolve software issues.- Familiarity with database management and query languages.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Natural.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Dear Candidate, We are hiring a Software Release Engineer to manage the packaging, deployment, and release processes for enterprise applications. The role ensures that software is delivered efficiently, reliably, and with minimal disruption. Key Responsibilities: Coordinate and manage software builds, deployments, and release cycles. Automate release workflows using CI/CD pipelines. Monitor releases, rollback plans, and deployment health metrics. Work with development, QA, and operations to align on release requirements. Maintain release documentation and compliance with change management. Required Skills & Qualifications: Experience with release management tools (Jenkins, GitLab, Bamboo). Knowledge of version control (Git) and branching strategies. Familiarity with containerization and deployment orchestration. Strong scripting and troubleshooting skills. Detail-oriented with excellent organizational skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

provide 1st level support for s/w apps, responding to queries via email, phone,in-person. Diagnose & resolve s/w issues, escalating complex problems to senior support. Maintain IT inventory including desktops, laptops, printers, networking equipment. Required Candidate profile Bachelor’s Degree in Comp Science, Information Technology, or a related field. 1yr of exp in s/w & IT support roles. understanding of networking concepts (IP, DNS, DHCP, VPN).Exp in ticketing Systems

About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.

Role & responsibilities The Software Applications Engineer, Staff, as part of our Technical Support Team, will be responsible for resolving customer problems. In this role and will work closely with R&D and technical support staff to provide high-quality support to our customers. You will be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate, understand the customers environment and business goals and work closely with the account team when needed. On a typical day, an Applications Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone or email. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Work with support team and developers to provide resolution to customer issues. Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the Worlds brightest developers and software architects. Create knowledge items for recurring issues. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities. Preferred candidate profile Bachelor’s degree or equivalent in a software or engineering discipline. 2-7 years’ experience in a hands-on application security role, ideally on microservices and cloud platforms, preferably security background. C/C++/C#/Python or Java programming experience Outstanding written and verbal communication skills Strong knowledge on Unix/Linux systems and Unix scripting. A good understanding of Cloud based applications (using Docker, Kubernetes, AWS/GCP/AZURE services) and think about security and scalability from group up. Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQL Server) OR exposure to search services fundamentals and troubleshooting (indices and JVM Memory analysis and CPU utilization) for key open source products. Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins. Experience with tools like Coverity, Blackduck, Seeker, Defensics, Fortify, Checkmarx, Burp, Rapid7, Twistlock, Nessus, NMap, etc. Team player with a customer-focused attitude Outstanding negotiation skills with the ability to resolve issues and address complaints. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Technical Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp only if you have Tech support process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Title- Technical Support Engineer Job Description We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction. Preferably well versed with handling calls, emails, web tickets and chats from B2B customers . Must have prior experience in providing support for any software product (mobile app or web-based portal Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server. Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc. Adjacent device experience can be useful- network printers, routers, cable modems Hardware troubleshooting skills (troubleshooting internet-connected hardware) Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Requirement Experience with US project: Min 2 to 3 years Excellent communication skills Open for Night Shifts Please drop your CV @ naresh.arya@rsystems.com, if you have relevant Experience and can join on early basis

Job Description Experience : 1-2 years Desktop support engineers provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Mandatory Skills TROUBLESHOOT DESKTOP / LAPTOP HARDWARE Skills to be evaluated on TROUBLESHOOT DESKTOP / LAPTOP HARDWARE

Behavioral Skills Email etiquette Communication skills Critical thinking and problem-solving skills Achievement/Performance oriented Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation. Provide technical expertise to the application development and testing team Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects. Business Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly Monitor the implementation, maintenance and support for systems related to asset banking. Track and update the status to the change to the respective stake holders Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines Customer (Both Internal & External) Adherence to client (internal) deliverables timelines Manage user experience to have complete clients satisfaction Internal process Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements Track the entire process of customization of external software to meet business requirements Preparation of solution Document Providing solution for system integration Oversee the execution of the test cases and documentation of necessary user manuals Testing of new change request. Checking the backend functionality provided by the vendor Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking Internal Process Managing Audit open issue Manage Change Request process Completion of goal setting, appraisal and feedback Adhere SLAs related to business-critical services are met by the IT team - 85% Adherence to timelines and Budgets for the projects under management - 95% Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100% Compliance to Regulatory requirements as per timelines committed - 100% Innovation & Learning Completion of relevant certifications and assigned trainings Educational Qualifications Bachelors in Computer Science, IT engineering or equivalent Post-graduate qualification is preferred. Experience(Years and Core Experience Type) 2 5 years of experience in IT and banking applications. Certifications Any additional IT application knowledge, is added advantage Functional Skills Knowledge of banking business & technology Knowledge of system integration Vendor Management

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

Marketing Administrator We re on the hunt for a tech-savvy, detail-obsessed Marketing Administrator in Hyderabad. Come and join our Marketing team and be the data powerhouse behind our global campaigns! About the role: We re looking for a proactive and detail-driven Marketing Administrator to join our high-energy Marketing team in India. If you re ready to play a key role in powering our sales and marketing success - and grow your skills in a fast-paced, global tech company - this is the opportunity for you! This is a full-time opportunity based in our modern Hyderabad office, supporting our fast-growing international team so come and join our friendly office family! What you ll be doing: You ll be at the heart of our marketing engine, taking ownership of a variety of exciting tasks, including: Sourcing and adding new contacts and accounts into our CRM from tools like LinkedIn, email, and calls Keeping our data clean, accurate, and campaign-ready Supporting marketing and sales teams with trade shows, events, and lead generation Maintaining and updating CRM records with key business data like revenue and employee counts Carrying out day-to-day admin that keeps our Sales & Marketing teams on point. What we re looking for: We re after someone who s organised, enthusiastic, and eager to learn. You ll thrive here if you ve got: A confident, friendly personality with great rapport-building skills Solid IT skills, especially in Microsoft Office and LinkedIn A sharp eye for detail and accuracy in data handling Excellent time management and prioritisation Self-motivation and a positive, team-focused attitude Strong verbal and written communication skills Interview process: Our hiring process is designed to be efficient and transparent. Here s what to expect: Screening Call A friendly chat with our Talent Acquisition team to get to know you and discuss the role Hiring Manager Interview Your chance to showcase your skills, experience, and ask us any questions about the role and team Team Interview Get to meet with other team members, dive into the exciting projects you ll be working on, and experience the collaborative energy that drives our success! Final HR Interview A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps. Salary and Benefits: We offer a competitive salary and a comprehensive benefits package, including Competitive Salary: Up to INR 600,000 - 800,000 per annum (depending on experience) Health Insurance: Comprehensive medical insurance for employees Provident Fund (PF) Contributions helping you build a solid foundation for your retirement Paid Time Off: Generous leave policy including annual leave, sick leave, and public holidays Flexible Work Arrangements: Hybrid working options where applicable Professional Development: Training programs, certifications, and career growth opportunities Employee Well-being Programs: Mental health support and wellness initiatives Meal, Transport & Telephone Allowances (where applicable) About Support Revolution: At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth. If you re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution! For more details, click here . (Note: Support Revolution does not accept unsolicited CVs from agencies.) By submitting your application, you consent to Support Revolution processing your personal data in accordance with our privacy policy , and for the purpose of recruitment for current and future roles. You can withdraw consent at any time. Share Apply

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Duties and Responsibilities Assist in the analysis and evaluation of IT solutions to meet organizational needs. Collaborate with cross-functional teams to implement software solutions effectively. Provide support and training to end-users on IT software applications. Monitor and report on the performance of IT solutions and software. Participate in project planning and execution to ensure timely delivery of IT initiatives. Qualifications and Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. 1-3 years of experience in IT solutions and software development. Strong understanding of software development life cycle (SDLC) and project management methodologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Key Competencies Technical proficiency in IT solutions and software applications. Ability to work collaboratively in a team-oriented environment. Strong organizational skills and attention to detail. Adaptability and willingness to learn new technologies. Languages to be known : Malyalam,English

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

We are looking for Senior Technical Program Manager, to join NVIDIAs Solution Engineering team. In this role, you will work on one of our key Automotive projects. Youll find the work exciting, challenging, and meaningful. You will provide the leadership for the software support team, guide the direction of the program and coordinate with other internal teams, as well as tracking and managing program deliverables. NVIDIA gives automakers, Tier 1 suppliers, automotive research institutions, and start-ups the power and flexibility to develop and deploy breakthrough artificial intelligence systems for self-driving vehicles. What youll be doing: Focus on a new project, developing the next generation of Vehicle Abstraction framework Perform release planning, manage features, bug fixes, testing and documentation Drive and track software releases for new vehicle platforms and software features. Manage risks and address issues that impact release scope, schedule, and quality Collaborate and communicate with program and product stakeholders Responsible for a successful delivery of the program while working as a team with a dedicated technical PIC, who will be helping with the technical aspects. What we need to see: BS/MS Computer Science or related field (or equivalent experience) 8+ years recent Program/Project Management experience driving the planning and execution of software engineering projects and releasing commercial products. Excellent communication and technical presentation skills Experience working with a multi cross-region engineering team Experience handling successful releases with short release cadence in a multifaceted environment. You have a consistent record of leading and successfully delivering scalable programs and projects, driving process improvements. Shown ability to evaluate and drive adoption of new and improved process workflows in scalable organizations. Strong project management background with good breadth and superior organization skills. Ways to stand out from the crowd: Previous experience with Embedded/Automotive system integration Expertise in ASPICE and ISE 26262 safety standards Background with data driven operations and defining/managing operational metrics. Understanding what makes a good/bad metric and how to drive an organization using those metrics. Experience in optimally leading global projects across time zones Agile Certification/training a plus as well as PM Certification/training desired NVIDIA is widely considered to be one of the technology world s most desirable employers. We have some of the most hard-working and talented people in the world working for us. If youre a creative and autonomous engineer with a real passion for technology, we want to hear from you!

TECHNICAL SUPPORT MANAGER Location: GOREGAON (Mumbai) About the role: We are looking for an individual with excellent technical skills and 4+ years of experience from technical background. About the company: The company is well-established as a Developer and Supplier of an advanced range of Taxation & HR related software products since 2004, and is a customer driven IT Company offering systems integration solutions in the Indian market. The company has worked on internet technologies to accelerate client requests and data processing over the Internet. It is a software development house with strong management and software development processes and state-of-the-art infrastructure. Main Responsibility Areas include, but are not limited to: Lead a team of talented engineers (developers and QA) through all stages of product development and delivery (requirement gather, requirement detailing, design, development, testing, release) Identify, coach and retain engineering talent and strengthen software development teams Provide constructive feedback and mentor team members to go to next level Build and maintain good relationship with peers, product management, architects, customer support, HR, talent acquisition team and other cross-functional teams Participate in the creation of engineering roadmap based on organization strategy Drive execution of quarterly releases and a roadmap of next year. Analyze customer issues, suggest and implement a practice to address and improve customer satisfaction about the product Our Ideal Candidate: Should have Bachelors degree or Masters degree in relevant quantitative fields Should have expertise in HR software implementation work. Should have team management & bugs management skills Experience with modern DevOps tools and technologies Proactive and solutions-oriented with experience in working in ambiguity Good leadership and interpersonal skills to lead and guide the team Commitments: Full time Work from Office Shift timings: 10am to 6 :30 pm 6 days working - Sunday off Best Regards.

Equence Technologies is looking for a proactive and detail-oriented Technical Support Executive with 12 years of experience in the CPaaS industry. The ideal candidate should have hands-on experience in supporting communication channels such as SMS, Voice, RCS, WhatsApp, and Email. You will act as the first line of support for our clients, ensuring seamless issue resolution and delivering exceptional customer experience. Key Responsibilities: Serve as the primary contact for customer inquiries via email, phone, or ticketing platforms. Troubleshoot and resolve customer issues related to SMS, Voice, RCS, WhatsApp, and Email services. Monitor and track delivery/reporting issues using dashboards, logs, and monitoring tools. Collaborate with cross-functional teams (engineering, product, operations) to escalate and resolve complex issues. Document customer interactions and known issues for internal reference and process improvement. Ensure SLAs are met for first response and resolution times. Maintain up-to-date knowledge of product offerings, system workflows, and industry trends. Provide feedback to product and engineering teams to drive continuous improvement. Onboarding process, Provisioning. Required Skills s Qualifications : Bachelors degree in computer science, IT, Telecommunications, or a related field. 12 years of experience in a customer support role within the CPaaS industry. Working knowledge of SMS, Voice, RCS, WhatsApp, and Email-based communication services. • Familiarity with messaging protocols (SMPP, HTTP, APIs) is a strong plus. Good understanding of troubleshooting tools (Postman, CURL, logs, dashboards). Strong communication skills with a customer-centric mindset. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Preferred Qualifications: Experience with CRM/ticketing tools such as Zendesk, Freshdesk, or Salesforce. Familiarity with carrier routing, message delivery reports, and telecom terminologies. Exposure to analytics and reporting tools related to messaging performance. Knowledge of compliance frameworks (e.g., DLT, CPAAS platform) is a bonus. What We Offer: • Opportunity to work with a fast-growing CPaaS provider. • Collaborative work environment with a focus on learning and development. • Competitive salary and performance-based incentives. • Health insurance and other employee benefits

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities Manage large amounts of incoming emails regarding software support Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction. Logically deduce root cause and find workarounds and solutions to issues Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them in Salesforce Communicate with Product Management and Development Teams in JIRA Qualifications/ Technical : Previous technical support /Product Support experience. High proficiency in Microsoft Word, Excel, and PowerPoint Candidate should have skills/knowledge on SQL (exMS SQL Server, MySQL, Postgre SQL), General experience in **Data Analytics** (e.g., Data Visualization, BI tools, Data Cubes) Ability to understand and troubleshoot complex systems Ability to extract meaningful information from Customer communications to understand customer intent and identify the customer’s technical issue. Basic Networking knowledge (TCP/IP, DNS, SSL etc.) Understanding of Windows client and server environments Nice to have: Previous experience working with Salesforce. Previous experience working with JIRA. Basic technical SQL knowledge. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and software support Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.). Understanding and experience with Microsoft IIS. Understanding and experience with SQL Server Analysis Services Windows general troubleshooting – understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc. Communication skills: Ability to communicate correctly and clearly with both internal team members and external customers. Native or equivalent English proficiency Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Qualifications Education : Bachelor’s Degree (CSE, IT) or MCA Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware About UsHear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Application Support Executive Purpose Person will be part of the Application Support Team. providing telephonic and email support to OpportuneHR customers. Skills required Customer Support handling, Oral and written communication skills Excel SQL will be preferred HRMS domain knowledge preferred Experience One year experience on any ERP type software support to customers / users

Service Engineer / Sr. Service Engineer Software Support, Pune Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Service Engineer / Sr. Service Engineer Software Support, Pune Atlas Copco (India) Private Ltd. Date of posting: Jun 6, 2025 Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team? Job description As Service Engineer Software support for the west region Pune area, you will have to support our software solutions and projects for our customers in India. You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI). You will have to report directly to the Technical Service Manager DDS & Software Products. We are looking for a highly skilled and motivated software technician who can support the installation and configuration of complex production systems and who is able to provide a profound technical analysis of the installed solutions in case of malfunction. We expect the capability of dealing with production critical systems in industrial environments, understanding the links between the customer s production processes and the associated IT products and solutions. Roles and responsibilities During the project phase: Integration of new software solutions into existing technical customer environments System installation- and configuration Handling of change requests Testing and validation Problem analysis und elimination of errors Supporting customer staff in pilot phases and while ramping up the production During the maintenance phase additionally: Ongoing remote or onsite production support Follow up on IT incidents Reconfiguration and modification Experience requirements Server and workstation administration on Windows and UNIX, preferably including cluster technologies. Installation and troubleshooting of hardware platforms Network technology and data communications ORACLE and Microsoft SQL Server installation and administration Webserver installation, management, and troubleshooting: Apache, IIS Good command of spoken and written English is mandatory, other local languages are a plus Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable Experience with software programming and scripting languages are of advantage Educational requirements Computer technician or scientist, system administrator or alternatively an electrician or similar with a profound professional experience in the IT area Personality requirements Used to work responsible and self-contained Capability of dealing with complex multitask situations under pressure Proactive, dynamic, and enthusiastic Good interpersonal and solid organizational skills Capability of adapting to flexible schedules Willing to travel in the region frequently and from time to time also worldwide Country and city description Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

You will have to demonstrate excellent skillset in API documentation You will plan, design and develop technical specification documents, data flow diagrams, application process flow, and so on. You will research and test products, and ask questions to ensure documentation is accurate, clear and consistent for our clients. You will write and edit drafts, publish final versions, and incorporate company style and standards You will participate in Project Meetings and adhere to project deadlines You will research and complete other documentation and communications projects as assigned You should have excellent writing and communication skills. You should also be a self-motivated problem solver with the ability to work with subject matter experts to define content. You should also be able to effectively multi-task, and have a strong analysis and analytical skill set including Knowledge of Madcap Flare Knowledge of MS Visio Knowledge of Swagger and Github Knowledge of HTML Code Knowledge of API documentation is mandatory Knowledge of basic understanding of banking is beneficial Strong Writing and Proofreading skills Soft Skill Set: Cutting edge isnt limited by what is today but looks for what is next Technical quick to grasp how Fiserv software supports Financial Institutions Network builds relationships easily throughout the organization Detailed realizes the importance of details in leading to impactful outcomes Collaborative works with others to get the job done Professional personal ethics, quality work and a quality attitude Eager to learn enjoys life-long learning. The bullet points highlighted are key. The duration of the contract is for a year. API tech writing Knowledge of Madcap Flare Knowledge of MS Visio Knowledge of Swagger and Github Knowledge of HTML Code Knowledge of API documentation is mandatory Knowledge of basic understanding of banking is beneficial Strong Writing and Proofreading skills

Consistently dependable and punctual, follows through on commitments, and provides clear, evidence-based explanations for decisions, earning the respect of teams and colleagues Takes ownership and accountability for actions and decisions, uses persuasiveness to inspire others, and remains focused on driving results HIS, RIS, ERp, and Medblaze application support EMR implementation and IP and OP User application access forms Frequent rounds Interaction with respective doctors fir EMR and other support

Provide first-line software support via chat, email, or phone. Troubleshoot issues, guide users, document cases, test features, create support content, gather feedback, train users, and give client demos via Google Meet. Required Candidate profile Bachelor's in IT/CS/Business. Min 1 year experience. Strong communication, problem-solving, multitasking. Knowledge of software, troubleshooting, ticketing/CRM tools a plus.

Responsibilities: Monitor and maintain Linux server performance, availability, and health. Manage OS/software installations and updates (CentOS 6/7). Implement security tools and follow change management policies. Provident fund Flexi working

Responsibilities: Provide desktop support with MS Office proficiency. Install software solutions & troubleshoot issues via phone, email & chat. Maintain customer relationship through Follow-ups. Handling Enquiries. Generate Leads through Cold calling