444 Software Support Jobs - Page 11

About NuvertOS: At NuvertOS, we are revolutionizing healthcare technology by providing cutting-edge solutions for healthcare institutions. We understand the critical role technology plays in streamlining healthcare operations, and we are committed to developing innovative Health-Tech supply chain logistics that bridge the gap between information and real-world application. Our vision is to build a dynamic Health-Tech ecosystem that enhances efficiency, improves patient care, and drives impactful change at every stage of the healthcare journey. As we expand, we are looking for driven and ambitious professionals who are eager to be a part of this transformation. If youre passionate about services, technology, and making a real difference in healthcare, join us in shaping the future of Health-Tech! JOB LOCATION: Noida, Uttar Pradesh JOB TYPE: Full Time ROLES & RESPONSIBILITIES: Handle incoming and outgoing customer calls professionally and efficiently. Resolve client queries related to NuvertOS HMS software and services. Provide guidance and troubleshooting support to customers. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to ensure quick resolution of customer concerns. Follow up with customers to ensure satisfaction and issue resolution. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: Education: Any degree or equivalent qualification. Experience: Prior experience in customer support is a plus but not mandatory. SKILLS: Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle customer concerns with patience and professionalism. Basic computer skills and familiarity with CRM software is a plus. Availability: Full-time role with flexible working hours. CONTACT INFORMATION: +91 9220606368, Email: ipshitaroy@nuvertos.com

Job Title: Technical Support Executive Location: Mohali Shift: Night Shift (PST Timings) Experience: 2+ years We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. Health insurance

Job Description Job Title: Executive Laundry Management Location: Sector 54 and nearby areas, Gurgaon Qualification: BBA / BCA Job Profile: Ensure all operational transactions are updated in the software. Monitor workflow progress through software as well as physical verification at the workshop. Manage one designated collection center. Coordinate with the software developer to fix bugs or technical issues in the software. Monitor and support marketing initiatives both digital and offline. Coordinate with a team of 10 staff members to ensure smooth operations across 45 laundry locations in Gurgaon. Note: This position is expected to transition into the role of Head Laundry Operations (Gurgaon) within one year, based on performance. Joining Timeline: Within 23 weeks Salary Structure: At the time of joining: 22,000 per month After 3 months (upon successful completion of training): 25,000 per month After 1 year (subject to successful performance and personality development): 27,000 per month + designation upgrade to Manager Laundry Operations Additional Benefits: Performance-based incentives will also be provided

Job description Designation Trainee Salary 2.5-3.25 lakhs Experience & Fresher Eligible Any Degree( all streams eligible ) Location – Chennai /vizag/Hyderabad Immediate joining. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

Purpose of this position - The Support Expert (3rd Level Support SW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support SW/HW) impacts in these main areas: • Effective and customer-oriented expert support concerning complex issues for the focused products • Monitoring and acceptance of allocated Cases routed from L2 to L3 Support,, fulfilling internal OLAs and customer SLAs to drive customer satisfaction • Detailing of customer requests forwarded from L2 Support and identification of the most effective solutions for customers problems in MS Dynamics Tool • Detailed problem analysis, remote identification of a solution (via phone, e-mail, remote or visual support) and documentation in the Field Service and Support Management System (TopDesk / Dynamics) • Regular communication of status and solutions for requests via the Field Service and Support Management System • If required, provision of on-site support (troubleshooting, complex solutions, answering very complex technical customer questions) to solve very complex problems • Documentation of problem-related solutions with the help of knowledge articles, error tree updates, etc. • Providing know-how via (online) trainings, knowledge articles, documentation reviews etc. • Identification and categorization of customer inquiries that require further support and forward them to the respective specialist (Level 4 in R&D, Integration, Quality) in case of product change requests, upgrades, quality matters, etc. • Central point of contact to involve further non-service experts (Level 4) like Quality, R&D, OEMs and management of interaction and sparring with those • Contribution to continuous product improvements by raising quality notifications or change requests • Constant optimization of end-to-end support workflows, governance and tools through consolidation of customer feedback and initiation of corresponding action • Driving escalations to resolution The Support Expert (3rd Level Support - GDM) closely cooperating with • Global: Training, Knowledge & Technical Communication, R&D, Product Quality • Regions: Tech Expert (2nd Level Support) Requirements: Personality / Skills / Professional Qualification & Experience • Engineering degree in Computer/IT/Electronics/Electrical with many years professional experience in technical service in various support levels • Minimum 5-6 Years experience in SW support is required Regards, Kajal Khatri Kajal@beanhr.com

Sales Role: The executive is responsible for promoting and selling our Software Products, to clients across various industries. This role involves Onsite lead generation, product demonstrations, and managing the sales process from prospecting to closing deals. The ideal candidate should have a deep understanding of Tally software and the ability to showcase its features to meet clients accounting, business and statutory needs. Support Role: The executive is responsible for attending the Incoming calls and escalated support based on the call log and approaching for a Cross Sales of our Products and Services based on the Sales Role. 2 Wheeler Required.

Profile: Customer Support Executive | Location: Gurgaon | Experience: 2-5 years | Budget: upto 40k | Contact: Mayank - 9990735099 (WhatsApp or Call) Note: If you want your CV shortlisted, Copy, Paste and fill out the below form for a better response. Job Apply Link: https://shorturl.at/0Xtm6 Experience : 2-5 years Salary : upto 40,000/month Working : 6 days Shift timing : 9:30 am - 6:30 pm Job brief : We are looking for an experienced, motivated Support Executive who can quickly understand the challenges, and helps the Customer in solving their Problem. As a Technical Support Specialist at your primary responsibility will be to assist customers in resolving technical issues related to our products. You will act as the first point of contact for customers seeking technical support, providing timely and effective solutions. Responsibilities: Respond promptly to customer inquiries via phone, email, or chat, addressing technical issues and providing solutions. Understand customer requirements and provide appropriate technical assistance. Collaborate with team members to achieve better results and share knowledge. Gather feedback from customers and share with internal teams to improve products and services. Assist in onboarding clients through video calls, ensuring they understand how to use the automation tools effectively. Maintain accurate records of customer interactions and technical issues. Stay updated with product knowledge to provide accurate information to customers. Requirements: Minimum of 1 year of experience in customer service or technical support. Proficiency in Google Sheets and Excel. Strong written and verbal communication skills. Ability to troubleshoot technical issues and provide clear instructions to customers. Experience with email communication and ticketing systems. Willingness to work in shifts, including weekends and holidays, as required. Interested candidates can apply or share their updated CVs at essveeconsultant12@gmail.com Current Openings ( Naukri ) : https://www.naukri.com/essvee-consultant-jobs-careers-123488705 Current Openings ( LinkedIn ) : https://www.linkedin.com/company/essvee-consultants/posts/ Thanks Mayank 9990735099 ( WhatsApp or Call )

Provide IT support for hardware, software, and networks. Troubleshoot OS, apps, and peripherals. Manage user accounts, updates, and backups. Maintain documentation, assist in IT projects, and collaborate on system improvements.3+ yrs experience.

Key Responsibilities: Set up and configure workstations, routers, and basic networking infrastructure. Provide first-line support for hardware and software issues across the firm. Install, configure, and maintain Microsoft 365 services, including Outlook, Teams, SharePoint, and AI-powered features like Copilot in Word, Excel, and Outlook. Assist in the setup and management of SharePoint sites and document libraries. Troubleshoot connectivity, software, and system issues efficiently. Support staff in navigating and configuring various software platforms. Assist in the development and implementation of internal systems and workflows. Assist in automating internal processes using tools like Power Automate or AI-based scripting. Stay current with emerging technologies, including AI tools, and recommend solutions to improve efficiency. Preferred candidate profile: Educational Background: Certificate IV or Diploma in Information Technology, Networking, or a related field. Bachelors degree in Information Technology, Computer Science, or a related discipline (preferred but not essential). Certifications (Highly Regarded): CompTIA A+ (for general IT support knowledge) CompTIA Network+ (for networking fundamentals) Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification (for understanding IT service management) Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks. A proactive and customer-focused approach. Experience: 1-3 years in a similar IT support or helpdesk role. Experience working in a professional services environment (e.g., accounting, legal, consulting) is a plus.

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Our Product Engineering group is responsible for GLG s technology platforms that connect GLG s clients with insights needed to make important business decisions. Were seeking a Software Support Engineer to help improve and maintain GLG s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you ll pair with other engineers, product managers and users to help resolve issues and improve our technology. Key Responsibilities Include (but are not limited to): Help ensure the continuous operation and reliability of GLGs critical systems. Interface with Engineering and Helpdesk to triage and resolve system issues. Diagnose and resolve issues when identified. Partner with IT security to address security vulnerabilities Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people. An Ideal Candidate Will Have the Following: Minimum 5 to 7 years of work experience is required. A knowledge of languages and technologies used across GLG including React, JavaScript, TypeScript, NodeJS and SQL. The ability to dig into a large existing codebase, identify and fix any issues that may come up A strong interest in problem solving and collaboration. The ability to investigate and diagnose system problems. The ability to effectively communicate between audiences of differing technical skill levels.

We are looking for a proactive and detail-oriented Application Support Lead with strong expertise in Zoho Creator and Deluge scripting to manage, support, and enhance custom-built applications. This role involves both hands-on Zoho Creator development and leading a small support team. Role & responsibilities Handle and support daily tasks related to Zoho Creator apps. Fix issues, update features, and improve workflows using Deluge software. Help team members by answering questions and solving problems quickly. Work with other departments to build or update apps based on their needs. Take care of backups, updates, and safe app handling. Guide junior team members and make sure tasks are resolved on time. Keep records and documentation of all changes and processes. Step in to solve complex issues when needed. Key Skills: Zoho Creator & Deluge software Zoho CRM / Zoho One (preferred) Software/application support & issue resolution Communication & team leadership Support management tools (ticketing systems) Ability to manage small teams and prioritize workload Understanding of business processes and user flows

Technical support and provision of services at the client end. Should be responsible for demos. Provides any necessary data or reports to the sales team. Exerts attention to detail, as client may have the same problems. Online IT support to client. Required Candidate profile Reports the problems as necessary and to solve the problems. Technical support related to IT solutions to corporate clients. Renewals of IT solutions. Good communication skills in English and Hindi

Manage and maintain the hospital's computer systems, ensuring seamless operation of data entry, patient records management, and IT support. This role is critical for maintaining accurate documentation and efficient communication within the hospital

The Opportunity Avantor is looking for a Sales Application Support Specialist- French Language. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. Our team comprises experts from various scientific fields within Life Sciences. What were looking for Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline. Experience: 0-2 years of experience working in Life science-related industry (exmolecular/ microbiology labs). Language Proficiency: Proficient in French (Level B1/B2 preferred) Preferred Qualification: Communication Skills: Excellent communication skills with telephone etiquette. Team Player: Strong team player with a drive for results. Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers. Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy. Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses. Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adherence to Avantors policies, procedures, rules, and guidelines Upholding Avantor Culture and Values H ow you will thrive and create an impact: Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries. Sales Enhancement: Maximize sales opportunities through technical assistance by: Providing product specifications and application support Checking product compatibility Identifying products based on end-user applications Suggesting alternatives for unavailable products Upselling products and services where feasible Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates. Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery. Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

About NCR Atleos TITLEAssociate Software Support Team Lead GRADE10 LOCATIONHyderabad, India About NCR Atleos Corporation : NCR Atleos (NYSENATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services, software, and hardware solutions for self-service channels. Headquartered in Atlanta, Georgia, NCR Atleos can be found online at www.ncratleos.com. You are: Passionate about technology and troubleshooting, with a unique perspective on the world. You see possibilities and opportunities everywhere, believing that every problem has a solution. You view challenges as boundaries to push and problems to solve. Position Summary & Key Areas of Responsibility: The Associate Software Support Team Leader role primarily involves working on reported support incidents, but also includes overseeing a small number of Support Specialists (typically less than 3). This position involves collaborating with global customers, internal teams, and peers to investigate problems, identify and confirm product bugs, recreate issues, provide advice on product usage, and assist with configuration. While the role requires some domain and technical knowledge, comprehensive training will be provided. The Associate Software Support Team Leader must be customer-oriented and ready to offer solutions to address customer issues. Additionally, the Team Leader, with assistance, oversees the day-to-day operations of a workgroup under close guidance and instruction from a Manager. Successful candidates will receive training, mentorship, and support on NCRs proprietary software products. Responsibilities and Competencies: Accountability Responsible for the operations of a small workgroup. Ensure team members understand their roles and responsibilities. Monitors team performance and provides feedback. Product Skills and knowledge Basic knowledge across the related NCR Atleos product range, including all currently released and supported solutions. Knowledgeable on assigned solutions. Capable of investigating issues with occasional assistance. Understands basic functionalities and features of the product. Provides initial troubleshooting and support for common issues. Troubleshooting Gathers and analyzes information, formulates and tests hypotheses for issues. Identifies, designs, develops, and validates solutions for straightforward issues. Utilizes basic troubleshooting tools and techniques. Minimal issue recreation with assistance. Process Adherence Follows established processes and procedures for incident management. Owns assigned issues until closure, ensuring regular communication updates. Keeps customers updated with the status of investigations as per SLA guidelines. Knowledge Capture Creates knowledge articles with occasional assistance. Collaboration Works effectively with team members to resolve straightforward issues. Communicates clearly and follows established protocols when interacting with other departments. Participates in team meetings and contributes to discussions. Technical Qualifications [Insert/Delete as necessary for the team position advertised] Enterprise Software Knowledge of Web Applications. High-level knowledge of Relational Databases and DB structures. Java technologies and relational databases. Knowledge of Tomcat, Webservices SOAP / REST API calls. Microsoft Windows technologies. Knowledge of Linux OS & basic commands would be beneficial. Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.). Basic Qualifications Bachelors degree in a computer/science-related field; typically, software engineering, electronics, information systems, or a related field. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLPs PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED TECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service PREFERRED EXPERIENCE Bachelor's degree

Job Role Role would require day in day out client interactions over telephonic calls and remote session over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 1 to 6 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitude Desired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple priorities Key Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & Solving Key Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

About us Bain & Company is a global management consulting that helps the worlds most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. What you'll do The TSG Support Associate role at Bain is responsible for providing technical support and assistance to employees with IT-related issues and problems. This individual will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems, maintaining an accurate inventory and repair log, enforcing TSG guidelines and policies, and managing user accounts and permissions. Additionally, the Coordinator will need to coordinate off-site repairs with external vendors, test new applications and upgrades, monitor backups, assist in supervising and training junior TSG staff and conduct end-user training programs. This is a demanding and results-oriented environment that requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software. Operations & Support (100%): Serve as the primary contact for IT related problems and issues for Bain employees Install, configure, and upgrade software and operating systems Investigate, troubleshoot and resolve hardware and software problems on computer systems Maintain accurate inventory database, repair log and activity log Enforce TSG guidelines and policies Manage user accounts and set permissions Coordinate off-site repairs with external vendors Work with other TSG staff to test new applications and upgrades Support development of end user training programs About you Associate's/Bachelors degree or an equivalent combination of education, training and experience Previous corporate experience of 3-5 years preferred Experience in a customer service or technical support role Experience with remote support tools and techniques Experience in managing and prioritizing service requests and escalations Experience in creating and maintaining documentation, processes, and procedures Demonstrated interest and aptitude in technology and technical issues Communicate well with customers and members of the team, display a confident and self-motivated approach Strong time management and prioritization skills in a multi-tasking environment Ability to work well in a team environment, support other members of the TSG team as they support our customers Ability to be calm and think clearly under pressure Aptitude for analytical problem resolution, troubleshooting skills and approaches What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..

We Have requirements for a Software Engineer position: Key Responsibilities 1. Design and Development: Design, develop, test, and maintain software applications. 2. Coding: Write high-quality, efficient, and well-documented code. 3. Troubleshooting: Identify and resolve software issues. 4. Collaboration: Work with cross-functional teams, including QA, DevOps, and Product Management. 5. Staying Up-to-Date: Stay current with industry trends, technologies, and best practices. Requirements 1. Education: Bachelor's or Master's degree in Computer Science, Engineering, or related fields Any Graduate. 2. Programming Skills: Proficiency in one or more programming languages (e.g., Java, Python, C++, JavaScript) 3. Software Development Methodologies: Experience with Agile development methodologies. 4. Communication: Excellent communication and problem-solving skills. 5. Teamwork: Ability to work collaboratively in a team environment. Nice-to-Have Skills 1. Cloud Platforms: Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). 2. DevOps Tools: Familiarity with DevOps tools (e.g., Jenkins, Docker, Kubernetes). 3. Data Structures and Algorithms: Strong understanding of data structures and algorithms. 4. Machine Learning: Basic understanding of machine learning concepts. Location - Pune Apply Now

Job Description This is a Level 2 Analyst role responsible to support IT Infrastructure including PCs, Printers and Software installations and resolve end-user requests/issues Job Duties/Responsibilities may include, but are not limited to: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support – Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT supports the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams in different time zones. Basic Qualifications: Graduate with 5 to 6 years’ experience in IT Infrastructure field Effective problem-solving skills and ability to work independently. Good to Have skills: Knowledge in Windows Operating System (OS) and cloud networking principles (VPN, DNS). Knowledge in Active Directory, ServiceNow, Asset management, network troubleshooting. Candidates should have excellent communication skills and good team players. Candidate should be willing to work in first or second shift.

Infinite Computer Solutions India Pvt. Ltd. is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in analyzing and resolving software issues.- Knowledge of ITIL framework for incident management.- Hands-on experience in software debugging and log analysis. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Plant Maintenance (PM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the functionality of the applications you support. Your role will be pivotal in maintaining the integrity of business processes and ensuring user satisfaction through effective support and communication. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).- Strong analytical and problem-solving skills.- Experience with system integration and data management.- Familiarity with troubleshooting methodologies and tools.- Ability to communicate technical information effectively to non-technical stakeholders. Additional Information:- The candidate should have minimum 5 years of experience in SAP Plant Maintenance (PM).- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education