444 Software Support Jobs - Page 10

Preferred Domain : Robotics Work Location : Continental Automotive India (TCI) Role of the Engineer Develop well documented industry ready software for powering robots and related infrastructure like robot simulation and testing frameworks. Validate the developed software modules in various. Provide software support for test and deployment engineering teams. Test and benchmark the performance of the existing and developed software solutions. Optimize the execution performance of the developed software modules. Contribute to development of new utility software and tooling required for improving the overall robustness of the autonomy functionalities. Improve the code quality to meet the cybersecurity requirements. A bachelor s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering or in a related discipline with at least 1 years experience. Technical proficiency in production level software development and support. Good software development skills in C++/Python/Rust. Experience or knowledge in ROS/ROS2 or other middleware technologies.

Preferred Domain : Robotics Work Location : Continental Automotive India (TCI) Role of the Engineer Develop well documented industry ready software for powering robots and related infrastructure like robot simulation and testing frameworks. Validate the developed software modules in various. Provide software support for test and deployment engineering teams. Test and benchmark the performance of the existing and developed software solutions. Optimize the execution performance of the developed software modules. Contribute to development of new utility software and tooling required for improving the overall robustness of the autonomy functionalities. Improve the code quality to meet the cybersecurity requirements. A bachelor s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering or in a related discipline with at least 1 years experience. Technical proficiency in production level software development and support. Good software development skills in C++/Python/Rust. Experience or knowledge in ROS/ROS2 or other middleware technologies.

Job Title: Application Manager Successfactors. Position Profile Template. Position Profiles are useful in several aspects of the employment relationship, including hiring, compensation, and managing employee performance. Well-drafted Position Profiles can help increase clarity and employee accountability with respect to position duties, while protecting the company against risk.. Instructions : Use this form as a starting point to prepare a Position Profile for a new position[1] and/or changing an existing position within Nouryon. Here is guidance to keep in mind as you prepare the Position Profile:. When drafting, choose appropriate words and phrases using active words and phrases whenever appropriate. For example: “evaluate” or “analyze” instead of simply “review.” Similarly, without exaggerating, avoid language that is unnecessarily vague or diminishes the importance of the role. For example, describing a role as “assisting with” something, “supporting” someone, or acting “pursuant to the company’s standard operating procedures.”. Before finalizing, the line manager and HRBP should review the Position Profile. The line manager is accountable for ensuring that the Position Profile is an accurate description of the position. Management review helps ensure consistency across positions and across the company.. If any legal questions arise, consult with your HRBP regarding when to involve the Legal Department.. Consider unions and collective bargaining agreements (CBAs). Consult with the appropriate HRBP regarding any union or CBA applicable to the position to confirm whether it impacts the Position Profile.. Be sure to include any applicable mandatory provisions, as outlined in this form.. Include signature lines in the final Position Profile, to be signed by the employee and position supervisor, to acknowledge its accuracy.. Function, and Reporting Structure. Position title: Application Manager SF & Integration. Reports to: Delivery Manager Application Services/. Job function: Nouryon. Job level of manager: MM5. Job functional area: IM Services. Number of direct/ indirect reports: N/A. Position pay grade: MM4. Full-time/part-time: Full-time. Country & Location:. Temporary position: No. Travel required: Yes. If yes, geographic region: USA, Netherland, Asia. If yes, percentage: 10%. In-person/remote: In-person. [1] The definition of a new position is one that is not in the existing organizational design (HR establishment) and is associated with growth or expansion and is additional to your approved headcount. ". Required. Education:. Master or Bachelor level of education (or similar level). Show more Show less

Sales & Support Executive Jobs | Ximple Solution Sales Support Executive (Remote or Hybrid) We are a leading provider of Cloud ERP for wholesale Distributors. We are looking to revolutionize the Distribution business and how distributors support the operational business by building a sophisticated service-based architecture. Our mission is to drive up operational efficiency and offer a seamless user experience to customers. We stay focussed on our core ERP Solution competency while allowing easy integration with our technology partner to provide an end-to-end solution to compete Wholesale Distribution space. We are looking for a candidate who can remotely offer services related to Lead Generation, ERP support, Calling, Sales, Software Demo Online Software Support, and attending trade shows. Demo support may need to be provided via Chat, Voice, or Remote Assistance Tools. Candidates from any IT background or who have knowledge or working on the following are required Qualification and Skills: Sales Support for Software like CRM, Billing, ERP, etc Leads Generation From Online Platforms Like Google, Facebook, and Other Online Directories, etc Calling to Leads, Scheduling an Appointment Giving Online Software Demo Aware of remote assistance support tools like Zoom, TeamViewer, etc

Position Purpose The person will be part of GIS team located in Mumbai A Deployment Manager is responsible for planning, coordinating, and executing the deployment of .NET applications and related software to various environments (development testing). This role ensures that deployments are smooth, efficient, and adhere to project timelines and quality standards. Key Responsibilities: Deployment Planning and Execution: Develop and maintain deployment roadmaps Execute application deployments across development, testing, staging environments. Ensure that deployments are performed in a timely manner with minimal disruption to business operations. Configuration Management: Manage and maintain configuration files and scripts necessary for application deployment. Ensure that configurations are consistent across different environments. Monitoring and Troubleshooting: Monitor deployed applications to ensure they are functioning correctly. Troubleshoot and resolve any issues that arise during or after deployment. Provide post-deployment support and handle any escalations. Documentation: Document deployment processes, procedures, and best practices. Maintain accurate records of deployment activities and outcomes. Collaboration and Communication: Work closely with development, QA, and operations teams to ensure seamless deployment processes. Communicate deployment schedules, changes, and issues effectively to all stakeholders. Communicate with the vendor technical team for the technical fix Compliance and Security: Ensure that all deployments comply with organizational policies and industry standards. Implement security measures to protect deployed applications and data. Technical Skills: Mandatory Skills: Experience on application deployment of .NET applications Knowledge on application architecture, servers, load balancer, database, NAS storage Knowledge with Microsoft SQL Server Knowledge of middleware tools MQ / Kafka API Knowledge on SSL certificate installation on windows server, registering application as service Knowledge on network connectivity protocols TCP, HTTP, HTTPS etc Good to Have Skills: Knowledge on query optimization and tuning related to database Knowledge with CI/CD pipelines, including Jenkins, GitLab, Bitbucket, Artifactory, Fortify, and NexusIQ Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes) Soft Skills: Communication and Collaboration: Excellent communication skills to collaborate with vendors, stakeholders, and team members Ability to plan, execute, and manage acceptance tests Strong project management skills to coordinate infrastructure orders and deployments Problem-Solving and Troubleshooting: Demonstrated ability to diagnose and resolve technical issues Analytical mindset to optimize database queries and improve performance Adaptability and Learning: Eager to learn new technologies and tools Ability to work in a dynamic environment and adapt to changing priorities Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop and adapt a process Ability to manage a project Analytical Ability Education Level: Master Degree or equivalent Experience Level At least 5 years

Responsibilities: * Provide technical support via chat, email or call * Resolve software issues promptly * Offer demo solutions over calls * Maintain high customer satisfaction ratings * Communicate effectively with customers

Manage Complete requirements of IT department of a manufacturing Industry including, Hardwares, ERP, network, servers and continual upgradations. Required Candidate profile Knowledge on handling servers, ILL, Firewalls, ERP software, complete network of Computers, Laptops, printers etc. Should be capable of managing and decision making

Roles and Responsibilities Hiring For International and Domestic Call Center Perks and Benefits Salary up to 15k to 35K WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply

Skill IT Applications Minimum Qualification MCA B.Tech/B.E CERTIFICATION No data available Working Language English Job Description Support of Existing Parcel Service Application (Anchor) Resolve issues as per Response and Resolution SLA's Work with Business and Partner for timely resolution of issues Support for Projects in terms of Testing Proficient in Angular JS and Angular technologies Good knowledge of SQL Server DB

Job Description and Responsibilities: Support customers with technical issues such as account configuration, software setup, and device/software installation, and collaborate with departments to deliver the best customer experience. Guide customers in integrating Stringee's API/SDK into supported systems. Act as the primary point of contact for receiving and addressing customer feedback on technical issues, ensuring timely and transparent communication about ongoing resolutions. Work closely with customers and internal teams (Sales and Product) to troubleshoot issues, manage customer expectations, and deliver optimal solutions. Identify, replicate, and troubleshoot technical issues, especially VoIP services, focusing on SIP and RTP protocols to ensure effective communication solutions. Propose solutions to internal teams to enhance customer experience and address practical usage issues. Prepare instructional materials and technical documentation as required. Requirements: Education: Bachelor's degree in Information Technology, Telecommunications, or a related field. System & Server Administration, Monitoring Demonstrate a minimum of 2 years' experience in IT system administration. Possess solid hands-on experience with Linux server administration (e.g., Debian, Ubuntu,RHEL). Manage database systems effectively, particularly MySQL and MongoDB. Utilize Linux command-line tools (ping, tracert, telnet, network diagnostics) for system operations, including file management and port verification. Apply DevOps practices and work with containerization technologies (Docker) and orchestration platforms (Kubernetes) is a strong plus. Implement system monitoring and alerting solutions, with experience in Prometheus and Grafana considered advantageous. Network & Security Manage network infrastructure including firewall, switch, and storage devices. Demonstrate in-depth understanding of networking protocols and standards: TCP/IP, HTTP/2, HTTP/3, DNS, UDP, SSH. Apply basic knowledge of VoIP technologies, specifically SIP trunking and related protocols; ability to troubleshoot VoIP issues is a plus. API Integration & Testing Work with RESTful APIs, understanding HTTP methods, authentication Mechanisms, and API response structures. Conduct API testing using Postman or similar tools. Skills: Customer-oriented mindset Strong problem-solving abilities. Strong communication skills. Ability to work under pressure and manage multiple tasks simultaneously. Fluently in Hindi and proficient in English. Remuneration package: Income: 8-10 Lacs PA Performance Bonuses: Based on work performance, including annual and holiday bonuses... Advancement Opportunities: Positions such as Team Leader, Manager and more. Work Environment: A young, dynamic, and creative environment that supports employee development. Professional Training: Continuous professional skills improvement training. Learning Opportunities: Exposure to new technology and innovation. Employee Engagement: Participate in hangouts, picnics, vacations, and other team activities. Working Conditions: Working hours: Full-time. Working hours are from 9:30 AM to 6:30 PM, with a 1-hour lunch break from 1:30 PM to 2:30 PM. Work one Saturday each month on the first week. Location: Mumbai, in-office. Contact: Address: 402, Kosha Kommercial Komplex, Primal Nagar, Malad East, Mumbai - 400097 Email: careers@stringee.com

Aarvi Technology is looking for Support Executive to join our dynamic team and embark on a rewarding career journey Provide technical and product support to clients. Resolve client issues and inquiries via phone, email, or chat. Maintain detailed records of client interactions. Collaborate with internal teams to address client needs. Conduct follow-ups to ensure client satisfaction. Assist in training clients on product features and usage. bachelors degree in business, computer science or engineering Excellent verbal and written communication, analytical and problem-solving skills Strong customer service skills Strong interest in IT or construction products Knowledge of Excel, Word, and PowerPoint

As a PC@IBM Windows Engineer, you wi be responsibe for designing, managing, configuring, and maintaining PC@IBM’s M365 tenant for managing IBM empoyee devices. You wi ensure the avaiabiity, security, and reiabiity of PC@IBM services whie coaborating with various teams to meet their technica requirements. Your responsibiities wi incude: Impement and manage poicies required for IBM security compiance. Monitor Microsoft Intune service heath, swifty addressing issues to maintain system integrity. Impement stringent security measures such as muti-factor authentication. Conduct reguar security assessments to strengthen data protection and ensure compiance with reguations. Deveop detaied user documentation to faciitate system navigation and troubeshooting. Design and impement backup strategies and disaster recovery pans to safeguard M365 data. Empoy PowerShe for monitoring system performance and service metrics, proactivey identifying potentia issues. Required education Master's Degree Required technica and professiona expertise Required Professiona and Technica Expertise: Overa 10+ years of experience in security and compiance roes. In-depth knowedge of compiance frameworks such as NIST, CMMC, ITAR/EAR, GDPR, HIPAA, and PCI. Expertise in Intune MDM for device security and management. Strong understanding of Microsoft 365 security and compiance capabiities. Exceent anaytica and probem-soving skis. Abiity to work in a fast-paced, high-stakes environment. Preferred technica and professiona experience Preferred Professiona and Technica Expertise: Mastery in PowerShe for automation and system management. Exceptiona probem-soving skis and the abiity to communicate compex technica concepts ceary.

The company is seeking an experienced End User Services Manager to lead a team of IT professionals. this role requires a strong technical background, leadership and team management skills, and experience with ITIL best practices and industry standards. The successful candidate will be able to lead and manage a team, drive process improvements, and deliver high-quality support and services to end-users. Who you are Basic/ Minimum Qualifications Minimum 10 years of experience in end-user support and services management BE/B.Tech/ in Computer Science, Information Technology, or related field 3+ years experience in L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration. Highly proficient in Windows hardware and software support, in Depth knowledge & hands on troubleshooting experience on O365 Suits Application like Outlook, Teams etc., Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as AirWatch, Intune, etc. Experience with IT service management tools, such as ServiceNow Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV/VC system support, desktop network troubleshooting. Positive person with can do attitude, MS Excel Proficient and Proven leadership and team management skills Experience with ITIL best practices and industry standards. Experience in Life Sciences/Healthcare industry preferred Preferred Qualifications Lead and manage a team of End User Services Engineers and specialists. Ensure to deliver high-quality support and services to end-users around all EUS Operational Topics. Manage incident and service request management processes with Defined KPIs. Ensure compliance with ITIL best practices and industry standards. Collaborate with other IT teams to ensure seamless service delivery. Analyze and report on end-user services metrics and performance. Develop and implement end-user support strategies and processes improvements. Develop and manage budgets and resource plan Communicate ongoing strategy and execution with various Business Management/Functions/Depts. Handle needed inquiries, escalations and establish partnerships with key Stakeholders Like All Business Sectors, IT-I Teams , Global Vendors etc. Efficient Service Delivery (50%): Ensure high-quality support and services are delivered to end-users. Team Management (25%): Lead and manage a team of End User Services Engineers and specialists. Process Improvement (10%): Develop and implement end-user support strategies and process improvements. Reporting and Analytics (10%): Analyze and report on end-user services metrics and performance. Budgeting and Resource Planning (5%): Manage budgets and resource

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

0px> Who are we? In one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. What will your job look like? Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable. Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution. Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects. Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience. Represent/lead discussions related to product / application / modules / team (for example, leads technical design reviews). Establishes relationships with internal customers/partners All you need is... Bachelors degree in Science/IT/Computing or equivalent and 7-8 years experience as a software engineer or a software support engineer. Awareness of programming concepts and ability to write software code in at least one programming language. Why you will love this job: The chance to serve as a specialist in software and technology. You will take an active role in technical mentoring within the team. We provide stellar benefits from health to dental to paid time off and parental leave!

Key Responsibilities: Deliver onboarding training for new technical support agents (L1/L2) Design and update training modules on tools, processes, and customer service Conduct classroom, online, and one-on-one training sessions Train staff on ticketing systems, troubleshooting workflows, remote tools, and soft skills Identify skill gaps and conduct refresher training as needed Evaluate performance post-training and provide feedback for improvement Create user manuals, SOPs, process documentation, and e-learning content Stay updated on product changes, system updates, and customer pain points Collaborate with QA, Support Leads, and Product Teams to align training with business needs Required Skills and Qualifications: 3+ years of experience in Technical Support or Helpdesk roles 1+ year of experience in training or coaching (preferred) Excellent communication and presentation skills Strong knowledge of Windows, networking basics, troubleshooting steps, and CRM/ticketing tools Familiarity with tools such as Zendesk, Freshdesk, Jira, ServiceNow, or similar Ability to translate technical concepts into simple training content Good documentation and report-generation skills Preferred Qualifications : Experience in IT support environment Certifications such as CompTIA A+, ITIL, or Microsoft Certified Trainer (MCT) Familiarity with Learning Management Systems (LMS)

Job Summary: We are seeking a proactive and detail-oriented System Administrator with a strong focus on end-user support. The ideal candidate will have proven experience troubleshooting Windows 10/11, supporting Microsoft Office applications, and handling basic network support issues. This role will be responsible for ensuring smooth daily operations of IT systems across laptops, desktops, and peripheral devices. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, printers, and other hardware. Troubleshoot and resolve issues related to Windows 10/11 OS and Microsoft Office 365 applications. Perform system updates, software installations, and patch management. Set up and configure new hardware and software for users. Support remote users with VPN, remote desktop tools, and connectivity issues. Handle basic network tasks such as IP configuration, printer sharing, and Wi-Fi troubleshooting. Maintain asset inventory and documentation for IT equipment. Ensure data security and compliance with IT policies. Collaborate with other IT team members to resolve complex incidents and improve system reliability. Requirements: Proven experience as a system administrator or IT support technician. Strong knowledge of Windows 10/11, Microsoft Office 365 Suite. Familiarity with Active Directory, Group Policy, and user account management. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). Ability to diagnose and resolve hardware/software issues quickly and effectively. Excellent communication and customer service skills. [Optional] Certifications like CompTIA A+, Microsoft MCP, or similar are a plus.

Company Overview: Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our client's needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics combined with deep industry expertise to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com . Role Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Qualifications & Requirements Bachelor's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ITIL 4 Certification, preferably with Foundation level completed.

BPO- Hiring For Technical E Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Experience in Technical Customer Service Mandate - 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Role & responsibilities Providing inputs to the team leads for the status update calls with the key stakeholders from the client side Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools Proactively communicate issue status in a timely way to the clients and the management. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLOs) Answering inbound calls of clients as per the SLA`s and ensure resolution on callfirst fix Making outbound calls to clients if process demands so Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process Efficiently and concisely document support calls/email support inquiries and resolution into the companys tracking system, practicing ITIL concepts Filing Solutions and Problem Reports. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues Analysis of issues, collecting of right information Perform special projects as requested by the Manager Deliver product training courses to customers and internal staff Develop a strong professional rapport with assigned customer accounts to help build our business Ensure customer feedback as per the set standards of the company Practice process improvements as defined Perform UAT`s as required and ensure complete documentation as defined-over the weekends Preferred candidate profile Excellent communication –written and verbal Analytical aptitude and business acumen Excellent follow up & coordination skills Knowledge of computer software applications, MS Excel, Word & PowerPoint (PF) Understanding of Ticketing Tools Understanding of L1/L2 support The role requires flexibility to work in night shifts , which may fall in any of the following time slots: 6:00 PM to 3:00 AM , 8:00 PM to 5:00 AM , or 9:30 PM to 6:30 AM . Shifts will be rotational and subject to change every month based on business requirements.

Responsibilities: Seeking a tech lead with 35 yrs experience in cloud product implementation, 12 yrs in team supervision, skilled in cross-functional collaboration, product development, and ensuring SLA compliance via proactive monitoring. Provident fund Health insurance Annual bonus

RUCKUS Networks is looking for Sr. Staff Technical Support Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

SUMMARY Job Opening: Desktop Support Engineer Vikhroli, Mumbai (C2H Role) Location: Vikhroli, Mumbai Client: Leading MNC Role Type: Contract-to-Hire (C2H) Shifts: Rotational CTC: Up to 30,000 per month Experience: Minimum 1 year of hands-on experience required Qualification: Any graduate Key Responsibilities: Provide end-to-end desktop support, both hardware and software. Perform OS installations and system upgrades as required. Support and configure Microsoft architecture environments (Windows, Outlook, Office 365, etc.). Handle Outlook configuration, troubleshooting, and user support. Set up and maintain Active Directory accounts, permissions, and security settings. Provide first-level network support including LAN/WAN connectivity and basic troubleshooting. Manage incident tickets and ensure timely resolution of IT issues. Coordinate with teams and users to ensure seamless support and satisfaction. Requirements Required Skills: Solid knowledge of desktop hardware, peripherals, and software support. Proficiency in OS installation, Active Directory setup, and Microsoft Outlook configuration. Basic understanding of network concepts (IP addressing, LAN/WAN, DNS/DHCP). Good communication skills to interact with global stakeholders. Ability to work effectively in rotational shifts. Benefits Why Join Us? Get a foot in the door with a renowned MNC. Opportunity to convert to a permanent role based on performance. Work with an experienced IT infrastructure team and gain exposure to enterprise technologies. Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

Role & responsibilities Minimum Education: Bachelors degree required Minimum Experience: 3+ year of experience in a customer support role. Technical support background is a plus Knowledge, Skills, and Abilities: Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems Ability to listen and understand the end user's concern so that the best response is given Ability to communicate clearly and concisely (and with proper spelling/grammar) Must develop an in-depth understanding of UWorlds products. Have the flexibility to work on some holidays and weekends, based on a rotating schedule JOB RESPONSIBILITIES: Customer Issue Resolution Aim to have first contact resolution Manage and resolve technical and product support requests from customers efficiently and accurately We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation Customer Service Excellence Display professionalism and empathy during all interactions with end-users Be a problem solver and solution champion for end-users Data Entry and Tracking Log and document common user issues accurately within the ticketing system Collaborate in writing Knowledge base articles based on customer interactions Consult and Collaborate Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders