228 Software Licensing Jobs - Page 9

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow ITSM Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : Degree in IT or Business-related discipline; Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills :Software License ManagementGood to Have Skills : ServiceNow ITSM Software Asset Management (SAM)Job Requirements :Key Responsibilities :1 Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets;2 Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales;3 Drive progress of SAM engagements resolution of compliance issues4 Deliver information to Customers on best licensing practices to enhance knowledge and understanding Technical Experience :1 An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc;2 Must have Knowledge on Microsoft, Adobe from Tier 2 or Tier 3 publishers ;3 Understanding of Licensing, maintenance and support elements of agreements; and4 Fair understanding of enterprise / server estate configuration4 A technical understanding of networks, the use of licensed software and software deployment; Professional Attributes :1 Excellent communication skills verbal written; 2 Advanced analytical skills using Excel or other software tools3 Strong project management and delegation skills, meeting and enforcing deadlines Educational Qualification:Degree in IT or Business-related discipline;Additional Info :Flexible shift timing

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Technical Experience:Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills:Software licensing & Software Asset Management Tools Good to Have Skills:Analytical and Communication Skills Educational Qualification: 15 years of full-time education Qualifications 15 years full time education

Greetings for the day!! We are in search to scout a Renewal Specialist with a Global IT Service based Consulting company. Position/Title : Renewal Specialist Department : Customer Operations Experience : 2 - 5 years Location: Pune, Maharashtra Shifts (if any) : 5.30 / 6.30 pm - 2.30 / 3.30 am Mode of Work: Work from Office for 3 month ( hybrid post 3 months ) Shift allowances & Travel/cab is provided. Role & responsibilities Manage the renewal process, from quoting, contract facilitation, internal approvals, through to ensuring the Order is processed adhering to Customer Operations SLAs. Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR. Proactively provide customers with a renewal proposal at least 90 days prior to renewal date. Communicate changes in ARR against planned renewal bookings & losses. Negotiate special pricing and validate at point of order. Maintain accurate customer data in CRM systems. Provide service to customers via telephone and email regarding licensing, renewal, billing, or sales inquiries. Partnering with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support). Manage attrition for assigned customers by handling any requests to cancel renewal contracts. Coordinate with necessary departments to identify opportunities to save the renewal, help drive retention and resolve customer issues. Maintain accurate health/risk status for assigned customers by routinely reviewing key indicators, such as support requests, implementation status, and usage. Contact customers at various points during their renewal term to identify opportunities for upsell and ensure overall customer satisfaction. Reach out to new customers to ensure successful onboarding. Assist with Export license requests when necessary. Perform additional duties and projects as assigned by management. BASIC QUALIFICATIONS Minimum two years customer service experience or equivalent education and experience Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel Ability to calculate pricing, including margins, discounts and increases Must be able to manage and prioritize multiple tasks Detail oriented, self-motivated, resourceful, and reliable Proficient verbal and written communication skills, including email etiquette Professional disposition with a customer service focus Ability to work with minimal supervision, both independently and within in a team Creative problem-solver who acts confidently spearheading solutions to problems that arise Basic negotiation skills Have tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment Basic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand) Interested candidate, Kindly share me on Keval G keval.gadani@mappyresources.com

• Asset Tracking and Management • Asset Deployment and Recovery • Compliance and Reporting • Lifecycle Management • Vendor and Warranty Management • Software License Management • Conduct the monthly asset verification Required Candidate profile • 2-3 yrs of experience in IT asset management • Knowledge of IT hardware, software & licensing management. • Experience in vendor management. *** Lucknow candidates Preferred ***

The Impact you will have in this role: The WDS governance team defines operational frameworks along with continual improvement related to environmental sustainability, facility resilience, and WDS technology systems. The role will support DTCCs energy/ environmental framework oversight & maintain WDS technology system day to day cybersecurity. Your Primary Responsibilities: Maintain and Update WDS network device assets inventory for audit every year. Remediate cybersecurity vulnerabilities identified on any WDS devices. Maintain complete WDS IT assets lifecycle management for all devices Report findings, remediation steps, & remediation schedule for the firmware and software upgrade. Prepare and update technical procedures, standards & network technical documents Coordinate with IT network for requirements with internal teams and management Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately Facilitate user access for in scope servers & devices. Comply with DTCC incident, change and problem management requirement , Validate WDS network connected devices are in compliance with DTCC IT governance, Provide bi-weekly reporting showing status of WDS network connected devices Provide enterprise support to WDS quality management framework including continual improvement Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately. Qualifications: Minimum of 4+ years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: 3- 4 years of experience in IT networking domain Knowledge on asset inventory of servers, workstations, software licenses, network connected devices, and BMS network connected devices Process experience in SNOW application or other IT ticketing system Preferred if any experience in cyber security scanners and reporting tools Good communication skills to interact with global teams Day shift at IST and support EST (morning hours) meetings based on requirement Willing to learn new system processes or certification.

Responsibilities: Meet with prospective clients to explain the benefits and risks of hardware and software asset management Support IT Asset Management (ITAM) engagements that include maturity assessments, gap analysis, process improvements, tool selection, and implementation Prepare deliverables and presentation material to clients in addition to leading client presentations and data gathering sessions to support ITAM initiatives Identify performance improvement opportunities for clients for ITAM and adjacent functions including Change Management and Release Management Support the development of internal ITAM tools and training materials Help develop intellectual property Qualifications: 4 -6 years of experience in software asset management Bachelor's degree from an accredited college/university in an appropriate field; MBA from an accredited college/university preferred Understand the basic ITAM principles from a physical, financial, and contractual perspective Knowledge of ITAM technology platforms such as ServiceNow, Remedy, or Flexera preferred Effective written and oral communication skills with strong interpersonal skills Minimal travel 0%-10%

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition We are seeking an innovative and visionary Technology Leader to guide the future of our technological landscape for Robotics Process Automations (RPA), Office365 tools and Power Platform, Chatbots, Generative AI/Agentic AI, and other emerging technologies. This leadership role oversees investigations, assessments, and implementation of emerging technologies to drive advanced process automation and app development. The ideal candidate is passionate about adopting new technologies and promoting change. In addition to guiding the strategic integration of innovative tools and solutions, this position involves collaborating with cross-functional teams including Warehouse Operations, Supply chain Services, Customer services, Human resources, Business resources etc. across Product Support Logistics Division (PSLD) to identify opportunities for process improvement and increased efficiency. The leader will be responsible for staying informed of industry trends, evaluating technology vendors, and ensuring that all implementations align with organizational goals and compliance standards. Strong communication and project management skills are essential for effectively managing projects from conception through execution, as well as for fostering a culture of continuous learning and adaptability within the team. Success in this role will help the organization maintain a competitive edge and rapidly respond to evolving business needs. Responsibilities Proven experience in building and leading high-performing technology teams (30 Cat + 30 Agency), Team members based in India & Brazil. Lead the development of web applications to enhance downstream and upstream processes, extending the capabilities of ERP/core business applications. Build roadmaps, oversee execution and manage RPA-Automation Anywhere, Power Platform, and .NET-based solutions from infrastructure setup to solution deployment. Ensure cybersecurity compliance tasks are aligned with corporate IT system security guidelines. Collaborate with vendor teams to remain informed of their product roadmaps and key innovations. Incorporate relevant updates into the technology adoption strategy. Work closely with PSLD business partners to deliver technology solutions that meet strategic business needs. Engage actively in key industry forums to comprehend emerging trends, hype cycles, technology roadmaps, and their applicability to enterprises, providing insights and proofs of concepts based on these trends. Strong knowledge of enterprise architecture guidelines, software onboarding processes, software licensing proposals, and enterprise technology initiatives. Exceptional communication and collaboration skills to work effectively with diverse teams and stakeholders. Ability to think strategically and envision technological advancements that drive business success. Degree Requirement Advanced degree in Computer Science, Information Technology, or a related field. Preferred experience with enterprise-level cybersecurity practices and compliance. Masters or Certification in AI/ML is a plus. Skill Descriptors Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Continuous Transformation: Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization. Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization. Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there. Matrix Management: Understanding of the importance of being able to leverage external resources when required and ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into application designs that enhance efficiency and productivity. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of ServiceNow SAM solutions- Conduct workshops and training sessions for team members- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM)- Strong understanding of IT asset management processes- Experience in designing and implementing SAM solutions- Knowledge of ITIL framework- Experience in data migration and integration Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Software Asset Management (SAM)- This position is based at our Chennai office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).d)Update software entitlement and agreement information into the SAM tool.e)Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.f)Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.g)Maintain software installation records in SAM tool and perform product normalization.h)Perform license reconciliation in SAM tool.i)Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance.j)Respond to customer queries on software licensing. k)Create customized reports and recommendations to report on SAM function activities. l)Identify cost savings and license re-harvesting opportunities.m)Drive periodic or ad-hoc stakeholder and project meetings. Technical Experience:Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLMGood understanding of publisher contracts, license metrics and product use rightsExperience in creation of entitlements, license overview report and contracts.Experience in handling software license requests and performing technical validation Professional Attributes:Excellent communication skillsExpert knowledge in MS Office applications (Excel & PowerPoint)Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management ToolsGood to Have Skills: Analytical and Communication Skills Educational Qualification15 years of full-time education Qualification 15 years full time education

Your Role Administer and maintainDynatraceandSolarWinds(NPM, SAM, WPM) monitoring tools. Perform standard network device logical changes (e.g., IP address, VLAN changes) as approved by the customer. Configureapplication monitoring,web transaction monitoring, andURL/event monitoring. Add nodes using various methods:Agent,WMI,ICMP, andSNMP. Enable monitoring for services, databases, Linux processes, Oracle tablespaces, & create and managecustomized reports,alerts,views, andtemplates. Your Profile 4 to 12 years of experience in managing and administeringDynatraceandSolarWindsmonitoring systems. Strong knowledge ofnetworking technologiesand performance monitoring concepts. Experience withSolarWinds modulesNPM, SAM, WPM. Proficient in scripting and automation usingPowerShellorPython. Familiarity withapplication and infrastructure monitoring, alerting, and reporting. Experience inauto-ticketing integrationand monitoring tool customization.Excellentproblem-solvingandtroubleshootingskills. What You Will Love Working at Capgemini Work onenterprise-scale monitoring architecturesusing Dynatrace, SolarWinds, and other modern tools. Collaborate with global clients across industries, implementingreal-time performance monitoringandautomation solutions. Clear career progression paths fromL2 support to architecture and consulting roles. Be part ofmission-critical projectsthat ensure visibility, reliability, and performance forFortune 500 clients. Thrive in adiverse, inclusive, and respectful environmentthat values your voice and ideas. Work inagile, cross-functional teamswith opportunities tolead and mentor.

The responsibilities of the Manager-IT Assets involves governance concerning the ITAM tools applied in managing, monitoring, and reporting on IT assets and inventory. Information technology asset managers role also involves ensuring compliance with vendor contracts by carrying out effective planning and monitoring and working with hardware assets and software license. Strong knowledge of IT software and hardware as well as five or more years experience working as an IT asset analyst Five years or more experience managing staff Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports Five years or more ITSM tool experience Proven ability and experience in executing strategic asset management processes successfully Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle Strong knowledge of IT Service Management processes, as well as experience with Discovery tool Possess Bachelor’s degree in information technology, computer science, or business administration, or in other related field Strong ability to carry out assigned tasks independently with little supervision Excellent at performing multiple tasks at the same time without erring Excellent communication and interpersonal skills Process IAITAM Certification, such as CHAMP, CSAM, and CITAM. (Good to have)

Job Summary The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations. The SAM Technical Analyst will collaborate with the lead SAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations, including interoperability matrix (IMT), and performing bug scrubs. Under the guidance of the lead SAM, TAs may be required to review reports and provide guidance and recommendations to end customers. In partnership with the lead SAM and the account team, the Technical Analyst actively drives pre-emptive and preventative recommendations which are tailored to the customer’s business needs and technical environment, built on NetApp’s AutoSupport technology. The SAM Technical Analyst role is critical to NetApp’s continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty. Job Responsibilities The SAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas: Responsible for generating, analyzing, and reporting customer data from various enterprise sources. Provide informed strategic planning, storage support best practices and upgrade advice. Understands the customers' environment and apply NetApp knowledge to improve the overall support experience. Maintain customer install base information in NetApp system of record up to date. As needed, partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations. Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, SAM consults and provides deliverables aimed atmitigating risks and ensuring stability of the NetApp Solution. The SAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations. Identify opportunities to improve and enhance technical analysis and representation of customer recommendations. Manage special projects as assigned by management to meet customer and cross-functional team needs Job Requirements Excellent written and verbal communication skills Work hour requirements are dependent on customer time zone alignment. Strong Microsoft Office skills (Excel,PowerPoint) Proven ability to manage complex, high-pressure situations, staying focused on the right priority, and effectively handle time management. In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or the ability to obtain a plus. Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer-facing environment. Understand technical risks and supportability parameters. Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM. Able to work as a buddy for new hires, coach on standard job tasks. Able to participate and contribute in cross-functional teams and subject matter expert teams. Able to participate/contribute to initiatives and training to develop an area of specialization

odes such items as invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the financial system • Handles all vendor correspondence via phone or email • Prepares purchase order requisitions. • Attaches the corresponding purchase orders to incoming invoices with all supporting documentation • Investigates and resolves problems associated with processing of invoices and purchase orders. • Prepares batch check runs, wire transfers, and ACH transactions. • Assists with monthly status reports, and monthly closings. • Reconciles various accounts by identifying errors in posting or omissions by applying appropriate accounting standards. • Process remittance information from checks, drafts and wire transfers for invoices provided by vendors, reviewing instructions accompanying items to determine proper disposition and crediting accounts in accordance with standard procedures. Experience : 5-6 Years Location : Chennai Department : IT Asset Management / FSS Shift timing: 5pm to 2am Job Summary: We are looking for an experienced IT Asset management professional with 80 % in software asset management & 20 % in Hardware asset management and to manage and optimize the lifecycle of assets across the organization Key Responsibilities: Handling software requests tickets Handling software asset management enquiries through email Handing Mailboxes Track all software entitlements Maintain an accurate inventory of software assets using SAM tools. Manage certain license portals (Adobe, Articulate, docker) License re-harvesting on quarterly basis Partner with deskside support teams on software deployments/issues Looking for opportunities to enhance and create further efficiencies with software and hardware operations License Compliance & Optimization: Ensure compliance with vendor licensing agreements. Reconcile software usage vs entitlements on quarterly basis Look for proactive license optimization opportunities that can generate savings for Guardian. Hardware Compliance & Optimization: Manage monthly hardware reporting of inventory, deployed, in stock Conduct regular physical audits and reconciliation of asset records. Handle creation and maintaining hardware governance reports Tool Management & Reporting: Administer SAM tools USU(Aspera), Service Now, Power BI Generate reports and dashboards for software usage, compliance, and cost analysis. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field. 5-6 years of experience in IT Asset Management or Software Asset Management. Strong understanding of software licensing models (Microsoft, Adobe, Oracle, etc.). Experience with SAM tools and ITSM platforms – Service now. Excellent analytical, communication, and stakeholder management skills. ITIL certification or SAM certifications (e.g., CSAM, CAMP) preferred. Location: This position can be based in any of the following locations: Chennai For internal use only: R000107502

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. A typical day involves resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Communicate effectively with clients to understand and address their concerns.- Collaborate with internal teams to ensure seamless system functionality.- Document client interactions and issue resolutions.- Stay updated on product knowledge and industry trends.- Assist in training new team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Strong troubleshooting skills in IT asset management.- Knowledge of ITIL framework for IT service management.- Experience in using IT asset management tools.- Good understanding of hardware and software inventory management. Additional Information:- The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM).- Experience with ServiceNow platform and its various modules.- Strong understanding of IT asset management processes and best practices.- Knowledge of software licensing and compliance.- Experience in designing and implementing ServiceNow SAM solutions.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Familiarity with ServiceNow Discovery and Service Mapping.- Experience with ServiceNow integrations and APIs. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM).- Experience with ServiceNow platform and its various modules.- Strong understanding of IT asset management processes and best practices.- Knowledge of software licensing and compliance.- Experience in designing and implementing ServiceNow SAM solutions.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Familiarity with ServiceNow Discovery and Service Mapping.- Experience with ServiceNow integrations and APIs. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM).- Experience with ServiceNow platform and its various modules.- Strong understanding of IT asset management processes and best practices.- Knowledge of software licensing and compliance.- Experience in designing and implementing ServiceNow SAM solutions.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Familiarity with ServiceNow Discovery and Service Mapping.- Experience with ServiceNow integrations and APIs. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop applications based on business process and application requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical specifications and design documents.- Ensure the application design meets quality standards and best practices.- Conduct code reviews and provide feedback to team members.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM).- Experience with ServiceNow platform and its various modules.- Strong understanding of IT asset management processes and best practices.- Knowledge of software licensing and compliance.- Experience in designing and implementing ServiceNow SAM solutions.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Familiarity with ServiceNow Discovery and Service Mapping.- Experience with ServiceNow integrations and APIs. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the worlds leading energy companies. We design, build, manage, and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit, regardless of race, nationality, religion, gender, age, sexual orientation, marital status, or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination. The world is re-thinking its energy supply and energy security needs and planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs. This is an exciting time to join us on this journey. Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone? JOB TITLE: Senior Analyst Engineering Systems Key Responsibilities Implementation & operations support of CAD design tools. Manage Implementation of Project setup & configurations for Commercial off the shelf products from key vendors Hexagon, AVEVA, Bentley & Autodesk etc. Solution design & Support of Cloud hosting of applications for Global Users & Third-party users. Ensuring Proper License & Inventory management, Utilization & Optimization Technical support for Application procurement. Ensure proper change management followed in implementations & operations support Troubleshoot and provide solutions for day-to-day operational issues in all engineering applications portfolio. Periodic audits on Performance of Engineering application & Databases. Internal & External audit support to maintain proper License compliance & Access controls. Conduct periodic knowledge base sessions & Trainings for team internal /External. To build strong relationships with the key business stakeholders and follow IT demand management process of capturing, documenting, suggesting potential alternatives if needed, prioritizing and reporting on ongoing initiatives in alignment to IT policies and guidelines. Essential Qualification & Skills Minimum of bachelors degree in engineering form an accredited college/ university Experience in Implementation & Operations support of Engineering Applications from any Hexagon, AVEVA, Autodesk & Bentley portfolio of applications Training certificates in relevant software application and technologies is desirable. Having exposure in any programming, cloud or Citrix technologies is an added advantage Effective Time management Prioritization of business demand & Scheduling Problem solving & decision-making skills Accurate & timely reporting 7+ years within years within professional, enterprise level Organization and Experience in System administration of Oil & Gas EPC company related Engineering Tools. Good understanding of project management lifecycle. Knowledge about the Unifier Project Control and Delivery Module with different Business Process types and Shell creation Expertise with U-Designer functionality and experience in design and development of Business Processes with Workflow, Reports and Dashboards Functional knowledge of Oracle Primavera P6 is desired. Functional knowledge of E&C projects is a plus. Knowledge of SQL is desired. Candidate should have completed at least 4-5 implementation projects end-to-end. Must be a graduate and/or postgraduate from any stream. Project management skill to deliver Unifier implementations. Interpersonal, communication, and collaboration skills to work with a complex user base. Pro-active in nature to complete task and resolve issues. Candidate should be customer focused. Managing SmartPlant Enterprise Suite – Effective Cloud hosting, Global Workshare Managing AVEVA Suite of products - Effective Cloud Hosting, Global All Engineering License management, Control & Reporting.

SAM Analyst Location- Bangalore (Hebbal-local candidate is preference) Experience- 2-2.5 yrs Mode- 5 days at client location Skills required- Core technical knowledge on SNOW tool. Responsibilities Ensures the successful installation, integration, and deployment of SAM Platform (preferably SNOW) and solutions in various production and non-production environments Install SAM Platform with the infrastructure teams, and report application metrics with the goal of preventing non-compliance and improving IT effectiveness Provide Design and Architecture expertise in terms of SNOW infrastructure requirements and software configurations. Analyse reported incidents and problems for the applications, assessing patterns, making recommendations, and implementing fixes. Prepares and maintains technical documentation to assist with the operation, maintenance, and development of the SAM Platform Creates and executes application and system test procedures after tools implementation Identifies critical business transactions and implement tools to manage alert and response Day-to-Day use of the tool operation and tool optimization. Work with the Level 2 teams and Snow support to troubleshoot and understand system faults. Develop, support, and manage complex Alerts, Reports, and Views Ability to troubleshoot to effectively solve problems, using knowledge, experience, logic, and independent judgment consistent with standards, practices, policies, and procedures. Identifies opportunities for streamlining processes through automation Lead implementation of tools and monitoring Manage and ensure Security remediation Implementation for all findings Lead problem Management and resolution around SAM Platform Provide Instrumentation for proactive diagnostic insight into the health of applications Create systems for error handling, and logging End-to-end ownership of managing the tools application and ensured the on-time updates, hotfix & upgrades done Knowledge and Skills Above 4-5 years of experience in Installation, Integration, Deployment & Maintenance of SAM Tools like SNOW, Flexera, Aspera, BigFix, ILMT, ServiceNow SAM Pro etc. Primary - SNOW, Flexera, and equivalent. Secondary - BigFix, ILMT Working knowledge of the holistic monitoring of applications with drill-down on the SNOW platform layers (infra, data, middleware, apps, etc.) Mandatory Skills At-least 4/5 years of Installation, maintenance, and working knowledge of SAM tools Snow, Flexera, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the SAM Platform layers (infra, data, middleware, apps, etc.) Basic Knowledge of Server, Cloud, Virtualization, Database, Network, Containers Administration. Good verbal and written communication skills. Good to have - Knowledge of other infra & application tools will be a plus Dashboard & Reporting tools working knowledge Basic understanding of modern software development tools and SCM (software configuration management) Automation & Integration tools knowledge such as Ansible, Terraform, Chef, Jenkins, etc Strong knowledge of the Networking domain Strong knowledge of Windows & Linux OS administration and Database administration

As a member of the SAM(Software Asset Management) team, you will apply your knowledge and experiences in managing the Software Licensing by supporting and protecting UHG from Software Vendors audits, compliance and regulatory risks, and overspending on Software Licenses. This is a growing program at Optum, and the candidate will be focused on improving on current capabilities by implementing previously unseen automation opportunities at Optum to help achieve process optimization across the UHG enterprise. The ideal candidate is driven, and strives in ambiguous, often undefined environments, creating their own path where necessary. Primary Responsibilities: Analyze large sets of Data related to software installation, Hardware configuration, procurement, Financial and License Entitlement Builds solid working relationships with other IT departments, including but not limited to, Support & services, Procurement, IT Architecture teams to ensure software discovery and reporting meets requirements Manages and works software request tickets Enters License Entitlements records into the SAM Repository (Snow/Flexera One) Communicate status of various projects to senior leadership Required Qualifications: 5+ years of professional IT experience, with steadily increasing responsibilities Proven excellent collaboration, negotiation and influencing skills Preferred Qualifications: Graduate Degree or equivalent work experience Any experience in or exposure to Software Asset Management policies and practices Experience of working on any of the SAM tools Flexera One/Snow Software Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes International experience Health Care industry or Fortune 100 size company & complexity experience Exposure working in Highly matrixed teams and/or managing IT Projects, initiatives, and deliverables Advanced Excel Skills.

Primary Skills: Snow SAM Tool Administration Expert & Deep Technical Knowledge working with Snow SAM tool Experience in setting up the Snow Tool / Platform right from scratch in OnPrem and Cloud environment right from Installation, Configuration, Integrations with other tools etc. Experience in Snow ( SAM tool) administration Experience in Snow (SAM tool) agent (different platform / publisher specific agents) installation, troubleshooting and upgrades Experience in Snow (SAM tool) version upgrades Manage different Inventory Sources in Snow (SAM tool) Expertise in Snow (SAM tool) Zero touch inventory. Expertise in troubleshooting all the modules / components of snow (SAM tool) Experience troubleshooting issues w.r.t. DB (SQL Server) layer, SQL queries, indexing, views, stored procedures Knowledge integrating Reporting / BI analytics tools (eg. Power BI or Tubule etc) with Snow (SAM Tool) Expertise in Snow License Manager Platform Expertise in Snow Inventory Server Expertise in Snow Integration Manager Expertise in Snow Automation Platform (Snow Productivity Optimizer) Expertise in Snow Optimizer for SAP 8 to 10 years of experience working with Snow SAM Tool Excellent analytical and problem-solving skills. Should be able to lead a team under him and provide consulting / advisory recommendations on managing, enhancing the Snow SAM tool capabilities. Excellent communication and interpersonal skills to collaborate with stakeholders and vendors. Should be able to front-end all customer interactions technically and from operational aspects w.r.t. Snow Tool administration. Relevant certifications of Snow Tool specific are a plus. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: SNOW Software Asset Management. Experience: 5-8 Years.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. Good understanding of publisher contracts, license metrics and product use rights. Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation. Key ResponsibilitiesMaintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments) Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements. Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). Update software entitlement and agreement information into the SAM tool. Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations. Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. Maintain software installation records in SAM tool and perform product normalization. Perform license reconciliation in SAM tool. Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. Respond to customer queries on software licensing. Create customized reports and recommendations to report on SAM function activities. Identify cost savings and license re-harvesting opportunities. Drive periodic or ad-hoc stakeholder and project meetings. Technical ExperienceExcellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional AttributesExcellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification15 years of full-time education Desired Certifications:CSAM CITAM FlexNet Manager Implementation & Administration Flexera Certified IT Asset Management Administrator Qualification 15 years full time education