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5 - 9 years
7 - 11 Lacs
Pune
Work from Office
Job Job Title Application Packaging Consultant Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:EUC->Application Packaging Preferred Skills: Technology->EUC-AppPackaging->Flexera AdminStudio Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements
Posted 3 months ago
10 - 20 years
18 - 30 Lacs
Bengaluru, Hyderabad
Hybrid
Job overview: The Software Asset Management (SAM) Consultant will be responsible for optimizing software licensing, ensuring compliance, and maximizing ROI on software assets. The consultant will assess current software usage, track licenses, and identify opportunities for cost savings while minimizing compliance risks. This includes evaluating and implementing SAM tools, establishing asset tracking systems, and providing insights on licensing needs and renewals. Additionally, the SAM Consultant will create and maintain best practices for software lifecycle management, train stakeholders on license compliance, and align asset management strategies with business goals to ensure efficient use and governance of software resources. Required Skills Technical Skills 1. Software Licensing Knowledge o Understanding various licensing models (perpetual, subscription, user/device-based, etc.) for vendors like Microsoft, Adobe, Oracle, SAP, IBM, etc. 2. Asset Inventory Management o Expertise in tracking software installations, usage, and license entitlements. 3. Auditing and Compliance o Skills in managing vendor audits and ensuring compliance with licensing agreements. 4. Data Analysis and Reporting o Proficiency in analyzing usage patterns and creating actionable reports for optimization. 5. IT Service Management (ITSM) o Familiarity with ITSM frameworks like ITIL for asset lifecycle management. 6. Cloud and Virtualization Licensing o Knowledge of SaaS, IaaS, and PaaS licensing models for platforms like AWS, Azure, Google Cloud, and virtualized environments (VMware, Citrix). 7. Scripting and Automation o Basic scripting skills (PowerShell, Python) for automating repetitive tasks related to asset tracking. 8. Integration Skills o Ability to integrate SAM tools with CMDBs, ITSM platforms, and procurement systems. Tools 1. SAM Tools o ServiceNow SAM Pro o Flexera (FlexNet Manager) o Snow License Manager o BMC Helix Discovery o Ivanti Asset Manager 2. IT Asset Management Tools o ManageEngine Asset Explorer o Lansweeper o Microsoft System Center Configuration Manager (SCCM) 3. Discovery and Monitoring Tools o Tanium o SolarWinds Network Discovery o Qualys Asset Inventory 4. Data Analysis Tools o Microsoft Excel (Advanced level) o Power BI or Tableau for visualization 5. Cloud Management Tools o AWS License Manager o Azure Cost Management and Billing o Google Cloud License Manager 6. Collaboration and Documentation Tools o Jira, Confluence, SharePoint, or similar platforms for documentation and workflow tracking. Having a blend of these skills and tools ensures effective software asset management and aligns technology usage with organizational goals. Roles & Responsibilities: • Manage enterprise-wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance • Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary • Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. • Manage vendor compliance audits as required. • Develop software policies, processes and guideline to ensure compliance. • Work with all levels of Company management to resolve compliancy issues. • Avoid excessive or unwarranted software usage and Identity optimization strategy. • Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. • Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage. • Ensure retention of all proof-of-license documentation. • Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements. • Assist with the completion of Business Requirements, Business Cases and Proposals on new initiatives relative to licensing as required • Liaise with Product Owners/Managers, Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure Company has sufficient licenses. • Assist IT management in establishing license and associated maintenance agreements consistent with Company's current and planned usage, as well as industry practice • Ensure and maintain expertise and advise Product Owners, Managers, IT Senior Management and other key stakeholders on license management methods, processes, best practices, technologies and tools
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru, Gurgaon
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve managing Configuration Databases and CI, utilizing your expertise in ServiceNow Configuration Management Database (CMDB) and exceptional communication skills to resolve client issues. Key Responsibilities:-1.Asset and CMDB Updates.2.Service request management for IMAC tickets.3.Discovery and Asset inventory reconciliation.4.Gap analysis and reporting.5.Scheduled Reporting.6.Maintain currency on policy and process documents.7.Track lease and warranty data in support of refresh as well as end of life processes. Technical Experience:-Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera Professional Attributes:-1.Minimum 4 plus years of experience ServiceNow.2.Minimum 5 plus years of experience in IT asset / CMDB management.3.Excellent written and oral communication skills Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education
Posted 3 months ago
7 - 12 years
9 - 14 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 7.5 year(s) of experience is required Educational Qualification : Degree in IT or Business related discipline Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and support for software license management using ServiceNow ITSM Software Asset Management (SAM) and other relevant tools. Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues.4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding.5.Build strong working relationships with clients and colleagues. Technical Experience:-1.10 years of experience with software contracts and license compliance, asset discovery and contract negotiations.2.Analyzing and understanding licensing business practices product development.3.Validating the customers entitlement position against the software licensing contracts that govern his purchases.4.Strong understanding of license metrics and software usage with knowledge on compliance issues, their causes and resolution.5.Experience designing and implementing sustainable IT Asset Management IT. Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines.4.A technical understanding of networks, the use of licensed software and software deployment. Educational Qualification:-Degree in IT or Business-related discipline. Additional Information:-Flexible shift timing Qualifications Degree in IT or Business related discipline
Posted 3 months ago
2 - 5 years
8 - 10 Lacs
Kolkata
Work from Office
We are seeking a legal professional with 2+ years' experience in software licensing and healthcare products. Responsibilities include drafting, reviewing, and Commercial agreements (Third-party, Operations, Services, SAAS), ensuring compliance with data protection laws (GDPR/DPDP).
Posted 3 months ago
4 - 8 years
4 - 8 Lacs
Gurgaon
Work from Office
The Hardware Asset Management (HAM) Specialist will be responsible for managing the lifecycle of hardware assets within the organization, ensuring optimal utilization, compliance, and cost-effectiveness. This role involves tracking hardware inventory, deployment, maintenance, and disposal in alignment with organizational policies and industry best practices.
Posted 3 months ago
2 - 7 years
4 - 9 Lacs
Hyderabad
Work from Office
Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Minimum Qualifications: High School Diploma or equivalent. Physical Requirements: Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Job OverviewThe IT Software Asset Management Team is responsible for managing and maintaining the lifecycle of licensed software for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires: About The Role :: Facilitate the business needs for ongoing software support and upgrade on selected products by ensuring that maintenance, support, and upgrade protection are managed in advance of their expiration Maintain Qualcomm-owned software assets in Service Now (SN) /Flexera tool Fulfill requests for standard catalog software requested via the Service Now ticketing system Centralized asset information:Create, update, issue and reclaim software licenses to end users via the Service Now asset tracking system Engage directly with software vendors to acquire quotes for new software purchases, upgrades, maintenance renewals, and license usage questions/clarification Validate and fulfill requests for non-standard software requested via the Service Now ticketing system Distribute software + Entitle software licenses based on established contracts and license usage rules Support Qualcomm Global needs from the centralized SWAM Team and assist in 24/5 shifts Assist licensed users in getting their software installed onto their new machines Problem solve and troubleshoot software related issues and arrange support from publishers Perform required steps to process large maintenance for volume licenses Support license management for acquisition and divestiture events Requires EULA review and interpretation for non-standard software requests to ensure compliance Ensure to meet company compliance standards for each new, transfer, reassign, and re-install software request Answer questions and assist with escalation issues via phone from Tier 1 support help desk Process escalations and questions from Tier 1 support via Incident ticket in Service Now Meet internally imposed SLAs and deadlines Recognize opportunities for improvement, correctly identify and rank the urgency of issues/requests, accept ownership of problems, and take appropriate and effective steps to remedy Troubleshoot, correct, or escalate issues resulting from an automated process Create Software Usage reports for effective license usage status and work on avoiding compliance issues Responsible for managing and maintaining the lifecycle of licensed software. Assist and Participate in software publisher audits Company term large renewals to close within the timelines from Source to till Pay Control software compliance and work to be compliant with the license usage terms Processing invoices for payment process and coordinating with accounts team till payment release Participate in SWAM projects and support other service groups. Min. Qualifications 'Desired Experience & Exposure : Minimum 2 years of experience in Software Asset Management Services Excel spreadsheets skills, database management, and word processing applications. Possess excellent interpersonal, time-management, verbal/written communication, and organization skills. Accountable and responsible with the ability to function effectively, independently within a team environment Working knowledge of SAM Tools (Flexera One, ServiceNow, etc..) will be added advantage Good Software licensing knowledge, understanding of Software Installation issues handling & support Ability to multi-task, easily adapt to change and be detail oriented Required strong communication skills, ability to operate efficiently and professionally in a fast paced environment Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
10 - 15 years
10 - 14 Lacs
Greater Noida
Work from Office
Role: ServiceNow Functional Consultant Experience: 9 to 16 years Location: Greater Noida Notice Period: Immediate to 60 days Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of functional delivery resources Lead functional activities on ServiceNow Lead the creation of written deliverables Lead client demos and working sessions Participate as ITAM functional expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications
Posted 3 months ago
8 - 10 years
10 - 12 Lacs
Bengaluru
Work from Office
Working with business lines to ensure legal compliance with all open-source software (OSS) licenses, including reviewing / approving requests for open-source components. Evaluation of software packages using prescribed scanning / auditing tools Required Candidate profile Mandatory Skills open source compliance tools,commercial & open-source software licensing,FossID,Fossology,Blackduck commercial-&-open-source-software-licensing,open-source-compliance-tools-knowledge
Posted 3 months ago
7 - 12 years
9 - 14 Lacs
Coimbatore
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will contribute to the development of innovative solutions and collaborate with multiple teams to ensure successful implementation. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and best practices. Conduct code reviews and provide feedback to team members. Troubleshoot and resolve application defects and issues. Stay updated with the latest industry trends and technologies. Assist in the testing and deployment of applications. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM). Experience with ServiceNow platform and its various modules. Strong understanding of IT asset management processes and best practices. Knowledge of software licensing and compliance. Experience in designing and implementing ServiceNow SAM solutions. Good To Have Skills:Experience with IT Service Management (ITSM) processes. Familiarity with ServiceNow Discovery and Service Mapping. Experience with ServiceNow integrations and APIs. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 3 months ago
0 - 2 years
2 - 3 Lacs
Noida
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : IT Infrastructure Operations Minimum 0-2 year(s) of experience is required Educational Qualification : BE Graduate Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Ensure adherence to defined operating model and processes. Professional & Technical Skills: Must To Have Skills:End User & Data center IT Asset Mgmt. Good To Have Skills:IT Infrastructure Operations. Experience in providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Experience in troubleshooting at L1 and L2/ basic and intermediate level. Knowledge of ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt. This position is based at our Noida office. Qualification BE Graduate
Posted 3 months ago
7 - 12 years
9 - 14 Lacs
Gurgaon
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Degree in IT or Business related discipline Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems related to Software License Management. Your typical day will involve providing dynamic service and acting as a software detective to ensure smooth functioning of the systems. Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues.4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding.5.Build strong working relationships with clients and colleagues. Technical Experience:-1.10 years of experience with software contracts and license compliance, asset discovery and contract negotiations.2.Analyzing and understanding licensing business practices product development.3.Validating the customers entitlement position against the software licensing contracts that govern his purchases.4.Strong understanding of license metrics and software usage with knowledge on compliance issues, their causes and resolution.5.Experience designing and implementing sustainable IT Asset Management IT. Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines.4.A technical understanding of networks, the use of licensed software and software deployment. Educational Qualification:-Degree in IT or Business related discipline. Additional Information:-Flexible shift timing Qualifications Degree in IT or Business related discipline
Posted 3 months ago
5 - 10 years
5 - 12 Lacs
Noida
Work from Office
We are looking for an experienced IT Procurement Specialist to manage the procurement of IT hardware, software, and services for our Renewable energy business. The role involves vendor management, contract negotiations, cost optimization, and ensuring compliance with industry standards. Key Responsibilities: IT Procurement & Vendor Management: Identify, evaluate, and onboard IT vendors, ensuring alignment with company requirements. Negotiate contracts, pricing, and service agreements with IT suppliers to optimize costs. Manage procurement of IT infrastructure, including servers, cloud services, network equipment, and cybersecurity solutions. Ensure timely procurement of IT hardware and software licenses for smooth operations. Procurement Strategy & Cost Optimization: Develop IT procurement strategies aligned with the company's goals and budget. Identify opportunities for cost savings and process improvements in IT procurement. Manage annual IT procurement budgets and track expenses. Compliance & Risk Management: Ensure IT procurement processes comply with industry regulations and company policies. Maintain records of vendor contracts, purchase orders, and invoices. Assess vendor performance and mitigate risks related to IT procurement. Collaboration & Stakeholder Management: Work closely with the IT, finance, and legal teams to ensure procurement meets business needs. Support renewable energy projects with IT-related procurement requirements. Stay updated on industry trends and technological advancements in solar energy and IT. Qualifications & Experience: Education: Bachelors degree in IT, Supply Chain, Business Administration, or related fields. Experience: 5-10 years of experience in IT procurement, preferably in the renewable energy or solar industry. Skills: Strong negotiation and vendor management skills. Knowledge of IT infrastructure, cloud services, and software licensing. Experience with procurement tools like SAP, Ariba, or similar platforms. Understanding of cybersecurity and data protection requirements. Ability to analyze and optimize procurement costs. Preferred Qualifications: Experience in IT procurement for solar power plants or renewable energy projects. Knowledge of regulatory requirements for IT procurement in the energy sector.
Posted 3 months ago
2 - 5 years
10 - 11 Lacs
Bengaluru
Work from Office
Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary / Role Purpose The License Compliance Investigator II (LCI2) is responsible for identifying and developing opportunities to generate business through license compliance (LC) cases. The LCI2 needs to independently analyze data collected by the Call Home solution, build a license compliance case, and provide guidance to the LC Specialists. Key Duties and Responsibilities Identify and qualify LC leads (antipiracy). The LCI2 will use the Case Management Software to identify, manage, track and document antipiracy cases identified through the Case Management Software, CRM and other sources. Research LC cases. The LCI2 will convert LC leads into LC cases by following the LC Investigation process i.e., identify the individual users by using publicly available and commercial databases; confirm the correct identification of the infringing organization using TCP/IP tools; compare the infringed licenses with assets and entitlements in the CRM; and examine the account history in the CRM. Prepare documentation to transfer LC cases to the LC Specialist and/or Legal Firms and/or LC Agencies. Use the Case Management Software to document the case investigation and maintain historical records for all LC cases; find, access and update case information; and share critical case information across the LC organization. In addition, the LCI2 will coordinate calls and one-on-ones with the LC Specialist to review, continue to investigate and transfer the case. Prepare and courier License Compliance Letters. After reviewing a case with the LC Specialist, the LCI2 will use templates to prepare license compliance letters and courier and/or e-mail them according to the local License Compliance process. In addition, the LCI2 will document all communications using the Case Management Software. Participate in LC calls with other teams and 3rd-parties. Participate and, if necessary, coordinate calls with the LC Specialist, Sales, Channel Partners, Legal Firms, LC agencies and/or 3rd-party software auditors to transfer, continue to investigate, review and/or or work on LC cases. Minimum Education/Certification Requirements and Experience Fluent in English Initiative and ability to work independently to generate new antipiracy cases Bachelors degree in engineering or work experience in License Compliance Must have at least 3 to 5 years of work experience in the software industry Strong analytical skills Adept at learning new IT skills Preferred Qualifications and Skills Experience in License Compliance, Software Asset Management, Software Audits, and/or Data Analytics Demonstrated integrity and confidentiality Ability to foster teamwork At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE’RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at www.ansys.com Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 3 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Key Responsibilities1.Service request management for IMAC tickets Discovery and software inventory reconciliation.2.Gap analysis and reporting Scheduled Reporting3.Maintain currency on policy and process documents.4.Track license renewals and warranty data in support of refresh as well as end of life processes. Technical Experience1.strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.2.Minimum 4 plus years of experience ServiceNow.3.Minimum 5 plus years of experience in IT Software License Management. Professional AttributesExcellent written and oral communication skills Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications Graduate with 15 years of education
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Identify and analyze system or application issues and provide effective solutions.- Communicate with clients to understand their needs and provide appropriate support.- Ensure smooth operations of systems and applications by monitoring and troubleshooting.- Stay updated with the latest product knowledge and industry trends.- Train and mentor junior team members to enhance their skills and knowledge.- Manage data with tables in the CMDB and Assets and its Data Sources.- Plans and manages a population of the Configuration Management System, including discovery and other data import methods.- Configure efficient Identification and Reconciliation.- Monitor CMDB health and resolve conflicts between authoritative data sources.- Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs.- Configure, develop, enhance, and implement application mapping.Professional & Technical Skills:- Must To Have Skills:Proficiency in Configuration Database & CI Management.- Good To Have Skills:Experience with ITIL processes.- Strong understanding of IT infrastructure and systems.- Experience in incident management and problem resolution.- Knowledge of configuration management tools and practices.- Familiarity with IT service management frameworks.- Excellent communication and interpersonal skills.- Ability to work under pressure and meet tight deadlines.- Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.- Good to have - MID Server configurations for Integrations data pull.- Good to have - Customizes ServiceNow configuration, including custom scripts.- Minimum 4-5 years of experience ServiceNow.- Minimum 5 years of experience in IT asset / CMDB management.- Experience in IT Asset Management process and operational delivery environment.- Excellent communication and presentation skills.- Excellent communication written and oral and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Kolkata
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding.Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals:- Overview of ServiceNow Discovery for software applications- Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM)Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines.Educational Qualification:-Graduate with 15 years of educationAdditional Information:-Flexible shift timing Qualifications 15 years full time education
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Kolkata
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Technical Experience: Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals:- Overview of ServiceNow Discovery for software applications- Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM)Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills:Software licensing & Software Asset Management Tools Good to Have Skills:Analytical and Communication SkillsEducational Qualification: 15 years of full-time education Qualifications 15 years full time education
Posted 3 months ago
2 - 4 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 2 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Ensure smooth operation of the system or application by monitoring and maintaining its functionality. Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Good To Have Skills:Experience with ServiceNow Software Asset Management (SAM). Strong understanding of software license management principles and best practices. Knowledge of software asset management tools and systems. Ability to analyze license usage and optimize license utilization. Familiarity with license compliance and audit processes. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Software License Management. This position is based at our Bengaluru office. A Graduate with 15 years of education is required. Qualifications Graduate with 15 years of education
Posted 3 months ago
0 - 2 years
2 - 4 Lacs
Gurgaon
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide L1 and L2/ basic and intermediate level troubleshooting. Offer hardware/software support and implement technology at the operating system-level. Assist in maintaining production and development systems and software products. Conduct remote and onsite technical support. Collaborate with different teams to ensure smooth operations. Document and update technical procedures and configurations. Professional & Technical Skills: Must To Have Skills:Proficiency in End User & Data center IT Asset Mgmt. Strong understanding of IT asset management principles. Knowledge of hardware and software troubleshooting techniques. Experience in working with various operating systems. Familiarity with network configurations and protocols. Additional Information: The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 3 months ago
5 - 9 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and compliance. Experience in managing software licenses and ensuring compliance. Knowledge of license optimization techniques to minimize costs. Familiarity with license management tools and software asset management. Good To Have Skills:Experience with ITIL framework. Experience in supporting cloud-based applications. Knowledge of software asset management best practices. Additional Information: The candidate should have a minimum of 5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
0 - 2 years
1 - 5 Lacs
Mumbai
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Diploma GraduateShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing end-user and data center IT asset management support. Your typical day will involve interfacing with clients, accurately defining and interpreting issues, and designing resolutions based on deep product knowledge. Roles & Responsibilities: Provide exceptional end-user and data center IT asset management support to clients. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Interface with clients to ensure world-class systems are running smoothly. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Experience in end-user and data center IT asset management. Good To Have Skills:Knowledge of cloud technologies. Strong communication skills to effectively interface with clients. Ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Experience collaborating with cross-functional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in end-user and data center IT asset management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Mumbai office. Qualification Diploma Graduate Should be completed 15 years full time education
Posted 3 months ago
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