97 Software Licensing Jobs - Page 3

Description Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow;ITAM Languages RequiredENGLISH Role Rarity To Be Defined

Description Functional Testing with Ecommerce and Hybris Knowledge If any Skills in Titan /Zuora Flexera Projects who had worked Earlier will be an added Advantage Secondary Skills: Automation Testing Functionize Testing tool preferable Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Ecommerce & Hybris Tester Languages RequiredENGLISH Role Rarity To Be Defined

Job Title CISNGE - Flexera Developer Responsibilities Ability & Experience to define at an architectural (in consultation with Senior Dev & Architects) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving Flexera. Experience implementing and integrating enterprise software applications. Analyze and evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop Flexera data model to support process integrations Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments Participate in and support Flexera version upgrades. Install, test and take new applications live in Flexera Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Technical and Professional Requirements: Primary skills:Asset Management->IT Asset Management(ITAM),Next Gen->Flexera,Next Gen->Software Asset Management->SAM Tools Flexera Certification (Preferable) Preferred Skills: Technology->Software Licensing->Software Licensing->Flexera Foundational->Software asset management->Software inventory License manager Software metering Additional Responsibilities: Excellent Analytical and troubleshooting skill. Excellent in Verbal, written communication. Creative thinking in implementing Service improvements (automation, incident reduction, etc.). Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. Practical experience with agile methodologies/tools Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information. Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

AI - Technical Product Owner System Analysis Associate Advisor Position Summary: We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an experienced and proactive Technical Product Owner (System Analyst) to join our AI-focused team. As a key liaison between the onshore Product Owner and the offshore development and QA team, you will be responsible for owning the product roadmap, defining technical requirements, and driving the implementation of backend and AI initiatives. This role is ideal for someone with strong technical expertise, exceptional communication skills, and a passion for delivering high-quality products in collaboration with cross-functional teams. Key Responsibilities: Collaborate with the onshore Product Owner to translate business objectives into detailed technical requirements and actionable tasks. Own the product roadmap and backlog, ensuring alignment with business priorities and team capacity. Act as the primary point of contact for the offshore development and QA team, ensuring clear communication of requirements, priorities, and timelines. Work closely with developers and QA engineers to design, validate, and deliver high-quality AI-integrated backend systems and workflows. Define acceptance criteria and review deliverables to ensure they meet functional, technical, and business requirements. Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies for the offshore team. Drive the adoption of best practices for backend development, system integration, and AI implementation. Monitor and report on the progress of initiatives, identifying risks and ensuring timely resolution of blockers. Maintain a strong understanding of the technical stack, including Python-based backend systems, APIs, and cloud services (preferably AWS). Advocate for continuous improvement in processes, tools, and team collaboration. Qualifications: 8 to 11 years of experience as a Technical Product Owner, System Analyst, or similar role in a technology-focused environment. Strong technical background, with experience in backend systems, APIs, and cloud platforms. Excellent understanding of Agile methodologies and experience working in Agile teams. Proven ability to write clear and concise user stories, technical requirements, and acceptance criteria. Hands-on experience collaborating with development and QA teams, especially in offshore/onsite models. Knowledge of Python, system integrations, and cloud services like AWS is a significant advantage. Exposure to AI tools and workflows (e.g., Langchain, Langraph, Agentic) is a plus. Exceptional communication and leadership skills, with the ability to influence and motivate cross-functional teams. Strong problem-solving and analytical skills, with a focus on delivering high-quality solutions. What We Are Looking For: A proactive leader capable of owning the product and driving initiatives from concept to delivery. A collaborative team player who can bridge the gap between business stakeholders and technical teams. Someone with a passion for technology, particularly AI, and a desire to continuously improve products and processes. Education and Training Required: Degree in Computer Science, Artificial Intelligence, or a related field. Location & Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

Technical Product Owner System Analysis Associate Advisor Position Summary: We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an experienced and proactive Technical Product Owner (System Analyst) to join our AI-focused team. As a key liaison between the onshore Product Owner and the offshore development and QA team, you will be responsible for owning the product roadmap, defining technical requirements, and driving the implementation of backend and AI initiatives. This role is ideal for someone with strong technical expertise, exceptional communication skills, and a passion for delivering high-quality products in collaboration with cross-functional teams. Key Responsibilities: Collaborate with the onshore Product Owner to translate business objectives into detailed technical requirements and actionable tasks. Own the product roadmap and backlog, ensuring alignment with business priorities and team capacity. Act as the primary point of contact for the offshore development and QA team, ensuring clear communication of requirements, priorities, and timelines. Work closely with developers and QA engineers to design, validate, and deliver high-quality AI-integrated backend systems and workflows. Define acceptance criteria and review deliverables to ensure they meet functional, technical, and business requirements. Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies for the offshore team. Drive the adoption of best practices for backend development, system integration, and AI implementation. Monitor and report on the progress of initiatives, identifying risks and ensuring timely resolution of blockers. Maintain a strong understanding of the technical stack, including Python-based backend systems, APIs, and cloud services (preferably AWS). Advocate for continuous improvement in processes, tools, and team collaboration. Qualifications: 8 to 11 years of experience as a Technical Product Owner, System Analyst, or similar role in a technology-focused environment. Strong technical background, with experience in backend systems, APIs, and cloud platforms. Excellent understanding of Agile methodologies and experience working in Agile teams. Proven ability to write clear and concise user stories, technical requirements, and acceptance criteria. Hands-on experience collaborating with development and QA teams, especially in offshore/onsite models. Knowledge of Python, system integrations, and cloud services like AWS is a significant advantage. Exposure to AI tools and workflows (e.g., Langchain, Langraph, Agentic) is a plus. Exceptional communication and leadership skills, with the ability to influence and motivate cross-functional teams. Strong problem-solving and analytical skills, with a focus on delivering high-quality solutions. What We Are Looking For: A proactive leader capable of owning the product and driving initiatives from concept to delivery. A collaborative team player who can bridge the gap between business stakeholders and technical teams. Someone with a passion for technology, particularly AI, and a desire to continuously improve products and processes. Education and Training Required: Degree in Computer Science, Artificial Intelligence, or a related field. Location & Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

*Responsibilities Working with business users and key IT stakeholders to ensure software assets are both fit for purpose and economical • Taking responsibility for commercial processes which secure value-for-money products and services • Managing the software inventory in a systematic way • Managing the software renewals and new requests from order placing through the sharing license information with the IT team • Identifying opportunities to share software licenses across teams in an optimal way • Driving down software license costs through better utilization of the software licenses • Providing a first point of contact for software compliance across the business • Managing the compliance for software across the business • Collating license and usage information for report generation to stakeholders • Provide a high level of customer service to our internal customers • Engaging the market to find the right suppliers and managing the supplier relationship. *Key Competencies / Skills: • Exposure to ITSM and ITAM frameworks and tools • Broad understanding of the Architecture-Engineering-Construction (AEC) industry and the software tools used within this domain. • Knowledge of License Management and compliance tools like Flexera • Excellent organisational skills, analytical skills and attention to detail • Exceptional communication skills, with the ability to develop and maintain relationships with vendors and key stakeholders in the business • Excellent working knowledge of Microsoft applications • Excellent literacy and numeracy skills • The ability to learn quickly and retain large quantities of information • Proven that you can proactively learn about core licensing programmes and keep knowledge up to date • The ability to work as part of a hardworking and conscientious team • The ability to set own deadlines • Good commercial acumen, ability to define budget requirements, manage spend and control variances.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 2 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Ensure smooth operation of the system or application by monitoring and maintaining its functionality. Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Good To Have Skills:Experience with ServiceNow Software Asset Management (SAM). Strong understanding of software license management principles and best practices. Knowledge of software asset management tools and systems. Ability to analyze license usage and optimize license utilization. Familiarity with license compliance and audit processes. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Software License Management. This position is based at our Bengaluru office. A Graduate with 15 years of education is required. Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and compliance. Experience in managing software licenses and ensuring compliance. Knowledge of license optimization techniques to minimize costs. Familiarity with license management tools and software asset management. Good To Have Skills:Experience with ITIL framework. Experience in supporting cloud-based applications. Knowledge of software asset management best practices. Additional Information: The candidate should have a minimum of 5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide L1 and L2/ basic and intermediate level troubleshooting. Offer hardware/software support and implement technology at the operating system-level. Assist in maintaining production and development systems and software products. Conduct remote and onsite technical support. Collaborate with different teams to ensure smooth operations. Document and update technical procedures and configurations. Professional & Technical Skills: Must To Have Skills:Proficiency in End User & Data center IT Asset Mgmt. Strong understanding of IT asset management principles. Knowledge of hardware and software troubleshooting techniques. Experience in working with various operating systems. Familiarity with network configurations and protocols. Additional Information: The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Diploma GraduateShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing end-user and data center IT asset management support. Your typical day will involve interfacing with clients, accurately defining and interpreting issues, and designing resolutions based on deep product knowledge. Roles & Responsibilities: Provide exceptional end-user and data center IT asset management support to clients. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Interface with clients to ensure world-class systems are running smoothly. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Experience in end-user and data center IT asset management. Good To Have Skills:Knowledge of cloud technologies. Strong communication skills to effectively interface with clients. Ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Experience collaborating with cross-functional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in end-user and data center IT asset management. The JOB FAMILY and PROJECT ROLE information are not for candidate's experience. This position is based at our Mumbai office. Qualification Diploma Graduate Should be completed 15 years full time education

About The Role : Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Description LocationMumbai/Bangalore Hardware Asset Manager (HAM) Managing hardwareOverseeing the acquisition, deployment, maintenance, and disposal of hardware assets. This includes laptops, networking equipment, mobile devices, and peripherals. Maintaining inventoryKeeping accurate records of all hardware assets. Setting policiesEnsuring that policies and procedures are in place to meet regulatory, operational, and reporting requirements. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills hardware;asset management;systems monitoring Languages RequiredENGLISH Role Rarity To Be Defined

Description Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow;ITAM Languages RequiredENGLISH Role Rarity To Be Defined

Required - Immediate Joiner to 15days Key Responsibilities: Asset Discovery : Identify and catalog all IT assets within the organization, including hardware, software, and SaaS applications. Lifecycle Management : Oversee the entire lifecycle of IT assets from procurement to disposal, ensuring optimal use and cost-effectiveness. Compliance : Ensure compliance with licensing agreements, regulatory requirements, and company policies. Budget Management : Develop and manage the budget for IT assets, forecasting future needs and identifying cost-saving opportunities. Security : Implement and maintain security measures to protect IT assets from theft, loss, or unauthorized access. Reporting : Generate regular reports on the status, performance, and value of IT assets. Vendor Management : Negotiate contracts and manage relationships with vendors for procurement, maintenance, and support of IT assets. Team Leadership : Lead and mentor a team responsible for IT asset management, providing training and support. Procurement Strategy : Develop and implement procurement strategies to optimize technology spending and avoid unnecessary purchases. Disposal and Replacement : Plan and manage the disposal and replacement of obsolete or ineffective IT assets. Skills and Qualifications: Technical Expertise : Deep understanding of IT infrastructure, hardware, and software. Analytical Skills : Ability to analyze data and generate insights for decision-making. Project Management : Strong project management skills to oversee multiple tasks and projects. Communication Skills : Excellent communication and negotiation skills for interacting with vendors and stakeholders. Problem-Solving : Ability to identify and resolve issues related to IT asset management. Attention to Detail : Meticulous attention to detail to ensure accuracy in inventory and compliance

Job Title: Manager, Technology Asset and Lifecycle Management Location: Hyderabad, India Position Overview: We are seeking an experienced and strategic Manager to lead our Technology Asset and Lifecycle Management team. This role is critical in ensuring the effective management, optimization, and lifecycle of our technology assets. The ideal candidate will be responsible for reporting against the entire asset management process, from acquisition to disposal, ensuring compliance with organizational policies and driving continuous improvement in asset utilization and lifecycle management. Key Responsibilities: Asset Management Strategy: Develop and implement comprehensive strategies for technology asset management, ensuring alignment with organizational goals and objectives. Lifecycle Management: Work with stakeholders across the entire lifecycle of technology assets, including acquisition, deployment, maintenance, and disposal. Ensure assets are managed efficiently and effectively to maximize value and minimize risk. Data Management and Reporting: Maintain accurate and up-to-date records of all technology assets. Utilize data analytics to generate reports and provide insights into asset performance, utilization, and lifecycle status. Compliance and Governance: Work with asset stakeholders to ensure compliance and governance across the entire asset management process. Drive compliance by collaborating with asset owners to ensure asset utilization aligns with entitlements and make asset owners aware of any discrepancies. Vendor and Stakeholder Management: Collaborate with vendors and internal stakeholders to ensure the timely procurement and deployment of technology assets. Negotiate contracts and manage vendor relationships to optimize costs and service levels. Process Improvement: Continuously evaluate and improve asset management processes and tools to enhance efficiency, effectiveness, and user satisfaction. Team Leadership: Lead and mentor a team of asset management professionals, fostering a culture of continuous improvement, accountability, and high performance. Qualifications: Proven experience in technology asset management, with a strong understanding of asset lifecycle management principles. Demonstrated ability to develop and implement asset management strategies and processes. Strong proficiency in data management and analytics, with experience in generating reports and insights. Excellent understanding of compliance and governance frameworks related to technology asset management. Proven experience in vendor and stakeholder management, with strong negotiation skills. Bachelors degree in Information Systems, Computer Science, Business Administration, or related field. Advanced degree or relevant certifications (e.g., ITIL, PMP) are highly preferred. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Strong leadership skills, with a proven track record of leading and developing high-performing teams. About CDK Global: CDK Global is at the forefront of retail technology and software-as-a-service (SaaS) solutions, fundamentally transforming how automotive dealers and manufacturers streamline operations, elevate profitability, and create seamless consumer experiences. We empower nearly 15,000 retail locations across North America with our innovative technologies. At CDK Global, we anticipate the future challenges and opportunities of the automotive retail industry, ensuring that our partners and clients are always ahead of the curve. Why Join CDK Global? Innovative Culture: Join a team where creativity and forward-thinking are at the heart of market innovation. Impact: Directly influence the strategic direction and operational efficiency of a leading company in the automotive retail technology sector. Career Growth: Benefit from vast opportunities for professional development and advancement. Competitive Compensation: Enjoy a competitive salary, comprehensive benefits package, and flexible work arrangements.

SUMMARY: Join our team of resourceful, technical experts, who are ambassadors of our world-class support team, which strives for radical customer delight every day. The Service Desk Systems Specialist will need to be Skilled at providing end user support in a complex, 24 x 7 environment. Must be able to communicate effectively with technical and non-technical users. Broad familiarity with information technology, both hardware and software. This position will report to the Global Service Desk Manager and will involve daily interactions with other technical staff and end users. We are looking for someone who has a great positive attitude that is highly motivated to learn and grow within the organization. REPORTING TO/DEPARTMENT: Reports to the Global Service Desk Manager in the IT department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performing basic troubleshooting tasks and operating system support on Microsoft Windows OS and Mac OS X. Setting up new users' systems and environments, including hardware and software. Support A/V needs for company town halls and day-to-day meetings. Mobile device setup, installation and /or post installation support. Participate in projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups. Maintains passwords, data integrity, and file security for the desktop environment. Document standards, best practices and policies and contribute to IT FAQ and Knowledge Base. Act as first point of contact for problems experienced by end users. Troubleshoot, diagnose, and solve issues that arise and escalate issues if necessary. Provide remote support for local and remote users. Evaluate and review upcoming technologies (software/hardware), including computers, mobile devices, peripherals for applicability to IT. Maintain detailed hardware and software inventory records. Maintain a world class customer-service oriented atmosphere for the service desk, which includes ensuring prompt response, effective communication, and delivery of solutions for reported issues. Execute compliance activities within IT Support such as the first and last day of work, software purchasing processes i.e. SOX, HIPAA, Internal Audit, Software license compliance, etc. Manage global asset management database, including maintaining appropriate inventory level of all hardware and software to ensure timely resolution. Manages escalation process to the IT Leadership. Weekly report documenting all project related activities in progress and time spent (forecasted and actual) along with the % complete and overall status of tasks and projects to the Reporting Manager Keep Reporting Manager appraised of all activities and related progress Help promote positive, growth mindset and collaborative, collegial working environment Perform other duties as assigned. REQUIRED QUALIFICATIONS : Preferred or Desired : Previous experience in a SOX and HIPAA controlled environment is preferred Microsoft or A+ Certification is a plus. A B.S degree in Computer Science or related technical discipline from an accredited college or university. Required : Requires 2 to 5 years experience in a desktop or service desk support role. Demonstrated knowledge of installing, configuring, and supporting the following: Mac OS, Jamf, Windows OS, Microsoft Active Directory, Microsoft Office 365, computer deployment, VPN, MFA, Intune, OKTA, SCCM basic knowledge, Zoom Product suite, and related application and system troubleshooting. Ability to follow written and verbal instructions, willingness to learn new procedures and tasks. Ability to relate and interact with both technical and non-technical users. Has strong analytical and problem-solving skills. Demonstrate individual effectiveness and organization skills: flexibility, communication, time-management and interpersonal skills, with high attention to detail, and experience handling multiple projects/tasks simultaneously while meeting deadlines. Ability to work flexible/extended hours, including evenings and/or weekends as required and as part of afterhours issue escalation. Possess excellent written and verbal communication skills. Proven strong customer service orientation and the ability to establish cooperative working relationships, to effectively address difficult interpersonal issues and to handle information confidentially. Ability to independently resolve routine problems with various software and hardware. Skilled in troubleshooting computer and network issues over the phone. Understanding of TCP/IP, VoIP and general networking. Experienced in implementing and supporting Windows and Mac clients and their technical eco-system in a global environment. Basic knowledge of computer hardware, including desktop, laptops, tablet and wireless devices, servers, printers, scanners, A/V equipment, and corporate phone systems. Basic knowledge of system management software such as enterprise backup and recovery, monitoring, eDiscovery, Microsoft productivity software, Anti-Virus, DNS, DHCP, etc.

As a Contracts Specialist within the Technology Finance organization, you will be responsible for supporting your business partners through every phase within the contracts lifecycle management (CLM) process as well as play a pivotal role in helping the business partners navigate through the vendor management and procurement process. You will have opportunities to work closely with various stakeholders of all levels both internally and externally as well as work on key projects that have high visibility across the company. The successful candidate will be a detail-oriented, organized, self-motivated individual who thrives working in a high energy, fast-paced, challenging environment under tight timelines. Criteria Four-year undergraduate degree (preferably in Business, Accounting, Finance, or related field). 4-8 years of experience directly related to indirect procurement (strategic sourcing, category/supplier/spend management), contracts and vendor relationship management, preferably for technology companies or supporting technology organization Strong knowledge of contracting and vendor management principles Proficiency with MS Office Suite and Adobe Acrobat Experience with e-signature (e.g., Adobe Sign, DocuSign) and spend management (e.g., Raindrop, SAP, Coupa) tools Strong aptitude for numbers, finance basics and ability to multi-task Excellent attention to detail Excellent interpersonal skills Excellent written and verbal communication skills Excellent organizational, problem solving and analytical skills Ability to manage and resolve conflicts successfully Ability to perform work onsite in the office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic Responsibilities Draft, review and negotiate a wide range of agreements (NDAs, MSAs, SaaS agreements), order forms, SOWs and amendments required to support business activities Participate in vendor initiatives including sourcing activities (RFx), supplier recommendation, contract negotiation and spend tool administration Build partnerships and serve as a contracting point of contact to our business partners Analyze company spend to appropriately determine and recommend cost saving opportunities Partner with Legal, Corporate Accounting, Risk and Compliance teams with respect to contract reviews, threatened and actual litigation, corporate compliance issues, and other similar matters affecting the supported business units Attend and/or lead team meetings reporting on contract status and metrics related to renewals, vendor spend, and cost savings Help create, deploy, and maintain best in class contracting and vendor management processes and workflows for the Technology organization Educate and train our business partners on the VMO processes and other related content

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring the smooth functioning of production systems and services, meeting operational requirements, and adhering to service agreements. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure compliance with operational requirements Implement best practices for service delivery Conduct regular performance evaluations Professional & Technical Skills: Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt Strong troubleshooting skills Experience in ITIL framework Knowledge of cloud technologies Familiarity with IT service management tools Additional Information: The candidate should have a minimum of 7.5 years of experience in End User & Data center IT Asset Mgmt This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Role & responsibilities Responsible for overseeing the physical IT assets within an organization. Their duties include tracking the lifecycle of hardware assets from procurement to disposal, maintaining accurate inventory records, and ensuring compliance with company policies and legal regulations. They coordinate logistics for asset deployment, retrieval, and auditing, and manage relationships with vendors and internal departments. Essential skills for this role include strong organizational abilities, proficiency in inventory management software, understanding of hardware specifications, and knowledge of procurement and disposal processes. Experience in asset or inventory management, along with excellent communication and negotiation skills, is typically required. This role often necessitates a bachelor's degree in Business Administration, Information Technology, or a related field, with 3-5 years of relevant experience. Asset Coordinators must also possess the ability to work collaboratively in a team and solve problems effectively. Play a crucial role in managing and tracking the organization's physical & Software IT assets throughout their lifecycle, from acquisition to disposal. Responsibilities also include Procurement (overseeing license , Physical Devices, End points, Mobiles phones, Data plans), renewals, and negotiations to optimize IT assets and ensure compliance. Essential skills include proficiency with inventory management systems, a thorough understanding of hardware technologies, Maintain the contract database, effective organizational and planning capabilities, and strong communication skills for coordinating between vendors, IT teams, and other departments. Typically, these roles require a bachelors degree in IT, Business Administration, or a related field, along with 5-7 years of experience in asset management or a similar area. ITAM Resources must also excel in analytical thinking, problem-solving, and possess the ability to work both independently and as part of a team.

6+ years of experience in Asset Implementation on a major Service Management Platform. Advanced Excel skills are required e.g., Pivot Tables, Conditional Formatting, VLookups etc. Expert software licensing knowledge of Tier 1 software publishers

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage software license inventory and ensure compliance with licensing agreements. Develop and implement software license management strategies and processes. Monitor and track software license usage and ensure optimization. Coordinate with vendors to negotiate software license agreements and renewals. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and agreements. Experience in managing software license inventory and compliance. Knowledge of software asset management best practices. Good To Have Skills:Experience with IT asset management tools. Additional Information: The candidate should have a minimum of 7.5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Develop and maintain technical documentation for troubleshooting and knowledge sharing. Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Strong understanding of software licensing models and compliance. Experience in managing software licenses and ensuring compliance. Knowledge of license optimization techniques to minimize costs. Familiarity with license management tools and software asset management. Good To Have Skills:Experience with ITIL framework. Experience in supporting cloud-based applications. Knowledge of software asset management best practices. Additional Information: The candidate should have a minimum of 5 years of experience in Software License Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Job Job Title Application Packaging Analyst Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:EUC->Application Packaging Preferred Skills: Technology->EUC-AppPackaging->Flexera AdminStudio Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Educational Requirements MCA,MTech,Bachelor of Engineering,BCA,BSc,BTech Service Line Microsoft Practice * Location of posting is subject to business requirements