898 Software Installation Jobs - Page 6

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is the entry level in Software Engineering with a foundational understanding on programming concepts, software design and software development principles. Consistently works to direction with reducing supervision, producing accurate and reliable results. They are expected to be eager to learn and know when to ask questions and check for understanding. Understands and follows work processes. Is aware of costs related to own work. Organises own time to deliver against tasks set by others with a short term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance. Actively seeking feedback to improve and starting to manage own career with support.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. - Grade Specific Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people.

MES Analyst/Functional (TrakSys) | 4-6 Years | Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication

Collaborate with stakeholders to gather and document business and technical requirements. Analyze existing OSS/BSS systems and recommend improvements or new solutions. Translate business needs into functional specifications and user stories. Work closely with development and QA teams to ensure accurate implementation. Support system integration, user acceptance testing (UAT), and deployment activities. Create process flows, data models, and system documentation. Participate in Agile/Scrum ceremonies and contribute to sprint planning and reviews. Ensure compliance with telecom regulations and data governance policies. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Experience with tools like JIRA, Confluence, Visio, and SQL. Familiarity with Agile methodologies and SDLC processes. Excellent communication, analytical, and problem-solving skills.

Job Role: Oracle L2 MSS QL Administration Help design, implement, and maintain Oracle / SQL databases. Complete SQL and other shell scripting. Identify and troubleshoot performance issues. Monitor major data movement processes. Ensure information security. Back up information for data recovery. Tech / B.E 24 * 7 Shift.

Job Summary: Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on equipment manufacturers. technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes programs and solutions for increasing up-time and for equipment problems that affect the manufacturing process. Provides technical support to the manufacturing equipment repair and process engineering organizations. SOW Lab Support Engineer Job Description & Key Responsibilities: • Set up test configurations in the lab as advised by the Engineering team. Deliver within the defined SLA. Coordinate with cross-functional teams if necessary to complete the assigned tasks. • Manage miscellaneous tasks inside the lab. Prepare and maintain work reports and service reports. Track the equipment maintenance and calibration schedules. Coordinate with vendors to establish new setups in the lab. Basic knowledge of the LAB area complies with ESD & EHS standards. Prepare monthly reports. Collaborate effectively with the team and be willing to learn new technologies and equipment operations. Proficiency in hardware and software installation. Experience in the installation and maintenance of memory testers such as Advantest, Flex Star, Teradyne. Diagnostic and calibration experience with memory testers and chambers. Familiarity with desktop support, AD maintenance, Win Server. Experience in a Linux environment CentOS & Ubuntu. Good understanding of IT infrastructure hierarchy, Proficient with MS Office. Experience with any ticketing system is mandatory, Python knowledge. Vendor coordination for warranty claims, repairs, and services. Jira ticketing experience (not mandatory) & Quality tools or certification with 5S,6S, AI awareness. Work with technicians to fix issues in limited time frame. Ensure the LAB area complies with ESD & EHS standards. Collaborate with different teams, Coordinate within the team to resolve any challenges. Be a team player, adapting and learning new technologies and equipment operations. Effective communication skills, both written and spoken. • Strong analytical skills for technical issue resolution. Educational Qualifications: Minimum qualification should be Diploma in (EC, EE, CS) with 4-5 years of experience or BE/B. Tech (EC, EE, CS) with 5-6 years of experience in a relevant field

Please find below the JD:- Position: Desktop Support Engineers with Application Support Experience: 2 years to 5 years Location: Chennai, Tuticorin(Onsite) Work type: 6 days working (Mon to Sat). Should also be open to work on Sundays in lieu of any other day off. Shift: 9 am 6 pm IST Summary: We are seeking a highly skilled Desktop Support Engineer with expertise in Application Support to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for desktop hardware, software, and applications. Additionally, this role involves providing specialized support for various applications used within the organization, ensuring they operate efficiently and effectively to meet business needs. Responsibilities: Desktop Support: Install, configure, and troubleshoot desktop hardware, software, and peripherals. Provide technical support to end-users regarding hardware and software issues. Perform routine maintenance tasks such as system updates, patches, and upgrades. Respond to help desk tickets and resolve technical issues in a timely manner. Ensure desktop systems are secure and up-to-date with antivirus software and security patches. Application Support: Serve as a subject matter expert for various applications used within the organization. Provide technical support and troubleshooting for application-related issues. Install, configure, and update applications as required. Collaborate with software vendors to resolve complex application issues. Develop and maintain documentation related to application support processes and procedures. User Training and Documentation: Conduct training sessions for end-users on how to use desktop applications effectively. Create user guides and documentation to assist end-users in troubleshooting common issues. Provide guidance and assistance to users on best practices for utilizing desktop applications. Collaboration and Communication: Work closely with other IT teams to resolve escalated issues and implement solutions. Communicate effectively with end-users to understand their needs and requirements. Collaborate with stakeholders to assess the impact of application changes and updates. Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Proven experience in desktop support, including hardware, software, and peripheral devices. Strong understanding of operating systems such as Windows and macOS. Proficiency in troubleshooting application issues and providing technical support. Experience with application deployment and configuration. Excellent communication and interpersonal skills. Ability to work independently and prioritize tasks effectively. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. Key Responsibilities: Incident & Service Request Management: Resolve L1 incidents and service requests within agreed SLAs. Understand priority and severity of issues based on ITIL practices and customer agreements. Analyze repetitive s to identify high-ticket-generating Configuration Items (CIs). Follow runbook troubleshooting steps and contribute to runbook updates for continuous improvement. Ticket Management & Escalation: Escalate unresolved tickets within the organization or to customer peers as per SLA guidelines. Understand the Operational Level Agreement (OLA) between delivery layers (L1, L2, L3) and route tickets accordingly. Ensure timely follow-up on tickets, managing ticket backlogs and ensuring resolutions within agreed timelines. Ensure effective communication with respective teams and customers, based on defined processes. Collaboration & Stakeholder Management: Collaborate with different delivery towers to resolve tickets within SLA. Document and share learnings for self-reference and knowledge sharing. Participate in team and organizational-wide initiatives to improve service delivery. Lead customer and vendor calls, organize meetings with stakeholders, and actively contribute to Root Cause Analysis (RCA) meetings. Software Installation & Configuration: Install and configure software, tools, and patches as required to ensure the smooth running of customer environments. Process Adherence: Follow and adhere to organizational and customer-defined processes. Consult with mentors or senior team members when in doubt or when process clarification is needed. Abide by company policies, business conduct standards, and best practices. Training & Development: Complete all mandatory training requirements on time, as defined by the organization and customer. Provide on-the-job training and mentorship for new team members. Set personal performance goals and actively seek continuous feedback from peers and managers. Performance Management: Regularly update FAST Goals in NorthStar and track progress. Set goals for mentees and provide constructive feedback for their development. Assist new team members in understanding customer environments and expectations. Required Skills and Knowledge: Technical Skills: Understanding of customer infrastructure and the ability to correlate system failures. Ability to use ITIL practices for incident and service request management. Familiarity with common troubleshooting steps and runbook usage. Communication Skills: Strong communication skills to lead customer/vendor calls, meetings, and collaborate effectively with cross-functional teams. Collaboration & Stakeholder Management: Ability to work across multiple teams, driving timely resolutions and sharing knowledge. Problem Solving: Analytical mindset with the ability to resolve incidents and provide solutions within SLA. Customer Focus: Strong focus on meeting customer needs and delivering high-quality service. Desired Qualifications: Basic understanding of ITIL practices and frameworks. Prior experience in L1 or similar technical support roles. Familiarity with ticketing tools and service management platforms. Additional Requirements: Ability to adapt to a fast-paced work environment and meet deadlines. Willingness to participate in continuous learning and skill development. Required Skills Service Desk, Active directory, ITIL

As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to customers. Your main duties will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backup, and conducting recovery processes. You will also be required to analyze customer problems, diagnose root causes, and implement solutions promptly to resolve issues. Maintaining a professional and courteous demeanor in all customer communications is essential, along with keeping customers proactively informed about the progress of issue resolution. Developing a deep understanding of the product or service offerings is crucial to providing accurate and relevant support. It is important to stay updated on product changes, updates, and new features to better assist customers. In situations where technical issues are complex, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your responsibilities. Additionally, you will be responsible for gathering feedback from customers regarding their experiences with the service provided. Collaboration with cross-functional teams, including logistics, is essential to ensure defective or unused parts are returned promptly after the call. You should also be able to check environmental parameters such as earthling for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms and associated root causes, hardware installation, troubleshooting, and maintenance is required. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, is essential. Knowledge of antivirus software, firewalls, and security best practices will be beneficial in this role.,

As a fresher in the field of IT Support, you will play a vital role in providing technical assistance to users. Your responsibilities will include identifying hardware and software solutions, troubleshooting technical issues, diagnosing faults, and resolving network problems. You will need to have a keen eye for detail, strong problem-solving skills, and proficiency in operating systems such as Windows, Linux, and Mac OS. Additionally, experience with remote desktop applications and help desk software will be beneficial. To excel in this role, a degree in Computer Science or Information Technology is required. You must possess excellent interpersonal skills and be able to communicate effectively both in writing and verbally. Your duties will involve installing and configuring hardware and software, engaging with customers to identify and solve their IT problems efficiently, and providing timely feedback to ensure customer satisfaction. Furthermore, you will be responsible for managing multiple cases simultaneously, testing and evaluating new technologies, conducting electrical safety checks on equipment, and supporting the implementation of new applications. Your role will be crucial in ensuring the smooth functioning of IT systems and providing essential support through procedural documentation. Your commitment to resolving issues promptly and effectively will be key to your success in this Full-Time position based in Noida, IN.,

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Hiring for CMM5 Level Organization!! Desktop Support -l1 Troubleshooting desktop / laptop OS issues • Installation / re-installation / configuration of systems, printers, scanners Installation/re-installation/configuration of software/applications Required Candidate profile Designation: Desktop Support L1 Experience:6 months+ Location: Jamnagar Contact: ankitapisal@peshr.com/7021769496

Responsibilities: * Ensure data security & compliance standards met * Collaborate with IT team on network maintenance & upgrades * Manage dialers, hardware networking, software installations Office cab/shuttle

As a member of the Help Desk team at AQR Capital Management, you will play a crucial role in providing technical support and assistance to all departments within the organization. Your primary responsibilities will include responding to initial telephone or email inquiries, troubleshooting and resolving simple hardware, software, and administrative issues, as well as installing and configuring various technologies. Working under the guidance of the Senior Help Desk lead, you will be responsible for identifying and escalating more complex problems to senior support technicians, supporting the implementation of new applications and projects, and testing and evaluating emerging technologies to address business needs effectively. In this dynamic role, you will be expected to maintain a high level of customer service by logging and tracking issues in a ticketing system, providing timely and accurate feedback to users, and following up to ensure that all problems are adequately resolved. Additionally, you will contribute to the documentation of processes and procedures for both internal and customer-facing purposes. To excel in this position, you should ideally possess relevant certifications such as Microsoft, A+, or Network+, along with 1-3+ years of experience in a help desk environment. Your proficiency in Windows, MAC, and iOS environments, combined with excellent oral communication skills and a detail-oriented approach to ticket management, will be essential for diagnosing and resolving basic computer technical issues effectively. If you are a proactive and adaptable professional with a passion for technology and a commitment to delivering exceptional support, we invite you to explore this exciting opportunity to join our innovative team at AQR Capital Management.,

The role at Birlasoft requires you to provide technical support for Autodesk applications, addressing user inquiries and resolving issues promptly. You will oversee the installation and configuration of Autodesk tools across various platforms and environments. Managing software licensing, including allocation, renewal, and compliance, is crucial to ensure legal and efficient use of Autodesk products. Implementing and managing software updates, patches, and enhancements will be part of your responsibilities to maintain the performance and security of Autodesk applications. Conducting training sessions and creating documentation to educate users on the effective use of Autodesk tools and related processes is essential. Monitoring application performance, undertaking preventive measures, and collaborating with IT, engineering, and other departments for seamless integration and operation of Autodesk software within the organization are key aspects of this role. Generating and maintaining reports on application usage, performance, and support activities to provide insights and recommend improvements is also part of the job. You should possess a Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in providing application support, specifically for Autodesk tools, is highly desirable.,

As the primary point of contact for all IT helpdesk queries, you will be responsible for ensuring timely resolution and providing high-quality user support. Your duties will include handling hardware troubleshooting, software installation, and configuration on various platforms, with a focus on macOS. You will also manage the end-to-end IT asset lifecycle, including procurement, tagging, assignment, maintenance, and disposal. Facilitating asset allocation for new joiners and ensuring efficient asset recovery during employee exits will be part of your role. You will be required to coordinate with vendors for purchase orders, repairs, replacements, and warranty claims. Additionally, organizing and tracking asset movement between locations or departments to maintain up-to-date inventory records will be crucial. Your responsibilities will extend to overseeing peripheral and secondary IT infrastructure such as TVs, speakers, and other media hardware. You will need to ensure adherence to ITIL practices in daily operations and contribute to continuous process improvement efforts. The successful applicant for this role will demonstrate proficiency in English (both written and oral) and the ability to complete tasks on time while collaborating effectively with other departments. Excellent communication skills, stakeholder engagement abilities, strong problem-solving skills, proficiency in data management, high integrity, and ownership are essential qualities. A minimum of 3-5 years of experience in IT asset management or IT support roles is required. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will involve day shifts with fixed timings. An ITIL Certification is mandatory for this role, and the work location is in person. Application Questions: - What is your current CTC - What is your expected CTC ,

Greetings From TCS ! We are looking for an IT Incharge for a mega e-governance project at Leh Passport Seva Kendra Eligibility Criteria: Engineering with Major in Computer Science / Electronics/IT Or MCA from Recognized University and should have 2 - 4 Years of Experience in the Relevant Work Area BSC (Computer Science /IT) or Diploma In (Computer Science /IT) from Recognized University and should have 4+ years of Experience in Relevant Work Area Full-time courses only can be considered. Desired Skills : Hands on Experience in Maintaining Computer system on OS & Peripheral Devices Good Knowledge on Configuration of PC (Windows), Printer, Scanner and Other Devices used in Daily Operations Installation of OS and other Windows Utility S/Ws Knowledge of N/W & Links Responsibilities : Coordinate with Central Operations Team at TCS for any issues, process, and other Compliance Be a Single point of contact at location to resolve IT issues to ensure continuity of Services as per SLAs Responsible for IT process and SLA compliance at the Distributed Site. Monitor and Resolve Issues of Server, PC (Windows & Linux) and attached peripheral Devices Creation and Installation of SOE on Desktops Monitor and Resolve issues of NW and Links. Coordinate with Vendors to solve issues in the hardware issues. Candidates who have attended TCS interviews in the last 6 months need not apply. Interested candidates can apply for the role. Thanks & Regards Ramroop Singh -Human Resources Tata Consultancy Services

Crusoe is looking for a Hands-On Senior Systems & Network Administrator to take care about computers, networks and other IT infrastructure at the Company. Excellent growth opportunities are possible. Selected person will get a chance to build an IT team at the Company. Job Description: Maintain existing IT Hardware and Software and upgrade as needed Proactively troubleshoot hardware/software issues and provide tech support to employees Install & configure network equipment like routers, APs, switches, DNS and DHCP etc Configure firewalls, routing and switching to maximize network efficiency and security Scheduled upgrades of network equipment and updating to latest firmware releases Manage User accounts, permissions and access rights on computers and Google Workspace All IT infrastructure inventory management Document & Maintain all IT Policies, Processes and Procedures Skill sets needed: Comprehensive understanding of computer hardware, software, and related IT infra Comprehensive understanding on networks and network & data security Comprehensive understanding of identity management (premise & cloud based, SSO etc) Comprehensive understanding of MS Windows Operating systems Good understanding of MacOS, Linux and mobile operating systems Familiarity with scripting languages like PowerShell, Python etc Very good verbal and written communication skills needed Qualification & Certifications: Bachelors degree in Computer science or related field Professional certifications (like CompTIA N+, CCNP, MCSE) is a plus Familiarity with Google Workspace(G Suite) and cloud based identity mgmt is a plus Experience: 7 to 10 years in relevant areas Pay package: 6 to 10 lakhs/year Role: IT Administrator

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Software Test Engineer to join our dynamic team and embark on a rewarding career journeyExcellent software troubleshooting skills.Ability to design and write complex software testing procedures.Presenting test reports to management and suggesting software fixes.Finalizing and documenting testing procedures.You will be responsible for evaluating software functions and designing test protocols to ensure that products work as intended.

Education Qualification : Any Graduate Skills : Tertiary -> Technology | Basic Networking Activities | Configuring and Managing TCP/IP | 2 - Knowledgeable Tertiary -> Technology | Data Center Administration | Networking | 2 - Knowledgeable Secondary -> Technology | Telecom OSS / BSS | Network Monitoring | 1 - Aware Tertiary -> Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices | 2 - Knowledgeable Primary -> Technology | Network Monitoring Tools | Eventlog | 2 - Knowledgeable Certification : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.