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3.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc. Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more Accurately process and record call transactions using a computer and designated tracking software Offer alternative solutions where appropriate with the objective of retaining customers Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.
Posted 2 months ago
3.0 - 5.0 years
3 - 6 Lacs
Mumbai, Tarapur, Ahmedabad
Work from Office
Kamla Homes is looking for Instrumentation to join our dynamic team and embark on a rewarding career journey Design and implement instrumentation systems for various applications Conduct testing and troubleshooting of instrumentation systems Monitor system performance and ensure reliability Provide technical support and maintenance for instrumentation systems Prepare technical documentation and reports
Posted 2 months ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Candidates should have 3 to 5 years of experience in a support role, with knowledge of PostgreSQL being advantageous, and the ability to speak foreign languages in the APAC region is preferred Program/Project Overview Visa Clearing Exchange (VCX) is a software provided by Visa to support VisaNet endpoints in sending and receiving clearing files It acts as the interface between an endpoint processing centers internal payment processing system and VisaNet, preparing outgoing clearing files for transmission and receiving incoming clearing files VCX offers functionalities such as duplicate file detection, error reporting, secure file transfers, and translation capabilities It supports Linux and Windows operating systems and features a web-based client-server architecture Assistance with VCX Migration Tasks: This involves software installation (particularly Node js applications) and system navigation on both Windows and Linux platforms Technical Support and Troubleshooting: Providing technical support and troubleshooting during migration phases to ensure smooth processes Database Migration and Querying: Performing database migration and querying tasks as required, particularly with PostgreSQL Learning and Assisting with VCX Application Flow: Understanding the VCX application flow to assist clients and troubleshoot issues effectively Effective Communication: Communicating effectively with clients and team members to ensure smooth migration processes These deliverables are aimed at supporting the VCX Migration project in the APAC region, with a team of contractors based in Bangalore
Posted 2 months ago
0.0 - 2.0 years
1 - 2 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Hiring for a Desktop Support Engineer to provide technical assistance, troubleshoot hardware/software issues, install systems, and support end-users. Must have expertise in Windows OS & networking basics. Preferred - Male candidates and Mumbai based.
Posted 2 months ago
1.0 - 3.0 years
2 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Hiring an IT & Administration Executive to manage IT operations and administrative tasks. Role includes maintaining IT systems, end-user support, office coordination & asset handling. Male candidates preferred due to nature of field responsibilities.
Posted 2 months ago
10.0 - 16.0 years
20 - 35 Lacs
Bengaluru
Work from Office
Role: Support Analyst Team: Technology Operations Looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues. Position Overview: Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement; Provide on-call weekend support on a rotational basis; Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes; Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents; Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools; Proactively automate common tasks to improve efficiency and increase productivity; Collaborate with internal and external teams to develop strategic solutions; Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment Detailed knowledge and experience installing, troubleshooting and managing desktop hardware; Relentless dedication to customer service Works with minimum supervision, proactively follows up on outstanding issues/tickets Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively Strong analytical, prioritizing, interpersonal, problem-solving skills Strong verbal and written communication skills Demonstrated collaborative skills and ability to work well within a team Ability to work in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines and reporting Demonstrated interest in learning about new and emerging technologies Self-directed learner and ability to find solutions to problems they have not encountered before. Degree in Computer Science, Engineering or related field or experience. Nice to have: Desired experience in the following areas a plus: Powershell and Python; Network; Linux environment
Posted 2 months ago
2.0 - 6.0 years
2 - 3 Lacs
Thane, Ambarnath, Murbad
Work from Office
We are seeking a dedicated and knowledgeable Computer Teacher to join our school faculty. The ideal candidate will be responsible for teaching students about basics of computer systems as well as English Subject and English Speaking.
Posted 2 months ago
1.0 - 3.0 years
1 - 3 Lacs
Mysuru
Work from Office
JD for Customer Support Field Engineer Job title/ Designation: Field Engineer Employment type: Full Time Job Description Job Summary: We are looking to hire a skilled technical support engineer with all technical- related issues for the full time post of field engineer under Customer Support department, who is willing to work remotely, independently and travel pan India. This may include installation of electronics, hardware, diagnosing network and hardware issues. Responsibilities: 1. Responding to technical support tickets. 2. Contacting clients to find out the nature of the technical issue. 3. Act as the first point of contact for clients with issues concerning their equipment's. 4. Diagnosing and troubleshooting hardware issues. 5. Keep track of system issues and adhere to the agreed timeline until an issue is resolved 6. Maintain procedural documents and reports. 7. Follow standard procedures to resolve issues by connecting them to relevant internal departments. 8. Provide prompt, accurate feedback to customers. 9. Ensure proper documentation of all issues. 10. Monitor daily performance of technical systems. 11. Maintaining good client relations. 12. Completing job reports. Desired Candidate Profile: 1. Candidate must be MALE ONLY 2. Highly problem solving skills with good technical and analytical knowledge. 3. Candidate must be proficient with his local language and Hindi (should know how to understand and speak) 4. Must have adaptive nature and good nature: Must be expert in soft skill. 5. Must be physically fit as Job may require heavy lifting and tower climbing. 6. Must have basic soldering skills. Key Skills: Good in Communication Work Experience: 1-3years Educational Qualification: DIPLOMA, ITI or with relevant experience
Posted 2 months ago
1.0 - 2.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Assist in installing, configuring, and maintaining operating systems, software, and hardware Support daily IT operations and resolve technical issues related to desktops,laptops, printers,communication device related and networks Install, configure, and maintain LAN/WAN infrastructure, including routers, switches and wireless systems. Monitor system performance and assist in troubleshooting CCTV, Biometric devices installation, configuration and monitoring Provide first-level support for user account setup, password resets, and access permissions Support user on-boarding/off-boarding (laptop provisioning, access setup, etc.). Maintain an updated inventory of IT assets, accessories, and licenses. Assist with system updates, backups, and security measures Provide remote support for work-from-home users via RDP, AnyDesk, or similar tools. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field Experience in Windows &Mac operating systems, networking concepts, and computer hardware Good understanding of Microsoft 365, Outlook, Teams, and related tools. Familiarity with MS Office tools and troubleshooting techniques Ability to multitask and handle pressure in a fast-paced IT support setup Strong willingness to learn new technologies and grow in the IT infrastructure field Good communication and problem-solving skills Internship or academic project experience in IT support/system administration is a plus Interested? Drop your resume at hr@jnc.global or whats App to 9154361160
Posted 2 months ago
5.0 - 10.0 years
6 - 14 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Technical Support Specialist Desktop Support Engineer IT Service Desk Analyst Preferred candidate profile Ticketing tool and Inventory management (ServiceNow) Should have experience to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac Desktop Support Specialist with expertise in Windows, Microsoft Applications, and Network Fundamentals, with excellent communication and customer service skills.
Posted 2 months ago
1.0 - 4.0 years
3 - 6 Lacs
Patiala
Work from Office
Delhi Public School Patiala is looking for IT Assistant to join our dynamic team and embark on a rewarding career journey. As an IT Assistant, you will play a crucial role in supporting the organization's IT infrastructure and ensuring the smooth operation of day-to-day IT activities. Your responsibilities will include providing technical assistance, troubleshooting issues, and assisting in the maintenance of IT systems. Responsibilities : User Support : Provide first-level technical support to end-users, addressing hardware and software issues promptly. Assist users with login, password resets, and basic IT troubleshooting. Hardware Maintenance : Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and other peripherals. Conduct routine checks to ensure hardware functionality. Software Support : Install, configure, and update software applications. Troubleshoot and resolve software-related issues reported by users. Network Assistance : Assist in the configuration and maintenance of local area networks (LANs). Troubleshoot basic network connectivity issues. Documentation : Maintain accurate records of IT equipment, software licenses, and user accounts. Document troubleshooting procedures and solutions for future reference. IT Security : Assist in implementing and maintaining IT security measures, including antivirus software and firewall configurations. Monitor for and report any security-related incidents. Procurement Support : Assist in the procurement of IT hardware and software. Coordinate with vendors for the timely delivery of IT equipment. Meeting Support : Provide technical support for meetings, including setting up audio-visual equipment and troubleshooting technical issues.
Posted 2 months ago
4.0 - 9.0 years
3 - 11 Lacs
Bengaluru
Work from Office
Sysnet Global Technologies Pvt Ltd is looking for Desktop Support Engineer - L2 to join our dynamic team and embark on a rewarding career journey. Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.
Posted 2 months ago
3.0 - 8.0 years
3 - 4 Lacs
Bengaluru
Work from Office
JD, Laptop Hardware Engineer Trouble shooting of Laptop and Desktop. OS and drivers installation and Restoring. Part replacement and diagnose the reputed problems. Dell Experience would be an advantage. Good communication. Good Customer Handling skills. Should be Graduate.
Posted 2 months ago
0.0 - 1.0 years
2 - 3 Lacs
Mumbai, Navi Mumbai
Work from Office
Osourceglobal is looking for Desktop Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.
Posted 2 months ago
1.0 - 3.0 years
4 - 12 Lacs
Mumbai
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
1.0 - 3.0 years
4 - 12 Lacs
Thane
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
2.0 - 4.0 years
3 - 4 Lacs
Noida
Work from Office
JD- Required engineer for attending field calls for N/B, D/T, AIO. Mandatory-Bike . Candidate should be ready for field support. Candidates should be Graduate/Diploma poly(3.0 yrs). Should be having experience in Hardware Parts replacement.
Posted 2 months ago
0.0 - 2.0 years
2 - 3 Lacs
Vapi
Work from Office
Design and Development Testing and Evaluation Maintenance Documentation Installation: Installs and configures computer hardware & network devices. Inventory Management Manages the hardware of Computers Coordinate with the software team.
Posted 2 months ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Senior CPQ Developer. Job Type :Full-time. Location :India Remote. Work Timings :4 pm to 11 pm IST. Notice Period :( Immediate 15 Days ). About The Role :. Responsibilities :. Configure and customize Salesforce CPQ to meet business requirements. Configure Salesforce CPQ to automate pricing, discounting, and quoting processes. Troubleshoot and resolve CPQ-related issues and provide ongoing support. Integrate Salesforce CPQ with other business systems and third-party applications. Work closely with stakeholders to gather requirements and translate them into technical specifications. The position should have the ability to work on individual pieces of work and solve problems including the design of the program flow of individual pieces of code, effective coding, and unit testing. Taking ownership of CPQ Implementations. Qualifications. 4+ years of Salesforce development experience,. 2+ years in Salesforce CPQ administration and development. Technical Skills. Proficiency in Salesforce CPQ configuration and customization. Strong understanding of pricing strategies and discount structures. Experience with product catalogue setup, including bundling and configuration. Previous experience working with a global, enterprise Salesforce implementation. Familiarity with Salesforce integration tools and techniques (REST/SOAP APIs, etc. Participation in refactoring existing development to improve underlying foundation. Ability to map business and functional requirements to Salesforce out of box features and functionality. High Experience in Salesforce Administration, Security Management and data migration. Strong Hands-on Experience with Salesforce Lightning flows. Knowledge of Salesforce development including triggers, Apex, SOQL, Lightning with Aura and Lightning with web components. Strong knowledge of data sharing rules and functionality. Familiarity with Clear knowledge in CPQ deployment process. Strong knowledge in industry best practices in development. Good oral and written communications skills. Certifications. Salesforce Certified CPQ Specialist. Salesforce Certified Platform Developer I or II (preferred).
Posted 2 months ago
3.0 - 5.0 years
6 - 8 Lacs
Bengaluru
Work from Office
Key Responsibilities: Manage, maintain and monitor all installed systems and infrastructure (on-prem and cloud). Deploy, configure, and maintain AWS services such as EC2, S3, RDS, VPC, IAM, etc. Implement and maintain security best practices and compliance standards for systems and cloud environments. Set up and manage VPNs, firewalls, and other security protocols. Administer internal systems including email, file sharing, and endpoint management tools. Perform system upgrades and patch management. Troubleshoot hardware, software, and network issues across user systems and servers. Maintain backup and disaster recovery plans for both on premises and cloud systems (including AWS Backup). Maintain documentation related to systems architecture, configurations and standard operating procedures. Provide technical support and training to users. Collaborate with development and security teams on infrastructure needs. Monitor system performance, generate reports, and recommend improvements. Troubleshoot technical issues and provide Tier 2/3 support to end users Ensure compliance with IT policies, procedures, and industry regulations (e.g., ISO, SOC2, GDPR). Strong hands-on experience with AWS services and infrastructure. Proficiency with Linux/Unix/Windows Server environments and virtualization technologies Experience with infrastructure automation tools (e.g., CloudFormation, Terraform, Ansible) is a plus. Experience with monitoring and logging tools (e.g., CloudWatch, Zabbix, Nagios). Good understanding of networking concepts (DNS, DHCP, TCP/IP, etc.), protocols, and security practices.
Posted 2 months ago
1.0 - 3.0 years
3 Lacs
Raipur
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
1.0 - 3.0 years
3 Lacs
Kolkata
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
1.0 - 3.0 years
3 Lacs
Ahmedabad
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
1.0 - 3.0 years
3 Lacs
Jorhat
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
1.0 - 3.0 years
3 Lacs
Jhansi
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 2 months ago
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