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3.0 - 6.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication
Posted 1 month ago
4.0 - 9.0 years
4 - 9 Lacs
Bharuch
Work from Office
IT Executive For Agro chemical Industry In Saykha,Gujarat. Job Title:- Executive-IT Department : -Information Technology Experience Required :- 4-13 years Qualification :- BCA/MCA & B.E (Computer Science Job Duties and Responsibilities (Please Mention In Below Table) 1 Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2 Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting, Software Installation Updating & License Activation, Printer Sharing etc. 3 Knowledge of DCS programming language 4 Managing Firewall policy, Allow to approve Web-site for user. 5 Install, configure, and support an organization's on network. 6 Identify problems, troubleshoot and provide advice and training to assist users. 7 Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. 8 Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. 9 Knowledge of SAP Hana implementation 10 Creation & configuration of Manage Emails using C-panel, mail backup and restore in mail clients, MS outlook 2007,2010,2013,2016 & 2019. 11 Responsible for Creating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies.
Posted 1 month ago
6.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has very deep understanding of software development principles and technical proficiency. Masters all phases of the software development lifecycle and drives innovation and industrialization. Works on highly complex tasks and problems and drives technical decisions at a high level. Clear evidence of thought leadership in the market. Builds, educates and integrates effective teams. Focuses on developing long term partnerships with clients. Takes full responsibility for outcomes. Has strong understanding of contractual, financial and technical considerations. Exhibits strong commercial management skills. Takes a high degree of responsibility and ownership of people issues. Skills (competencies) Verbal Communication
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
We don't expect miracles overnight, all we expect from our employees is dedication in their work and perservance, and we believe that a Intelligent person may fail in his life but a industrious person wont. so as long as your efforts are sincere we continue
Posted 1 month ago
5.0 - 7.0 years
2 - 3 Lacs
Pune
Work from Office
Knowledge in database management, MYSQL, Oracle, SQL.NET Windows server configuration Installation & troubleshooting windows OS DNS, DHCP & other networking concepts Software installation Experience in Coding/ testing of software CC TV information
Posted 1 month ago
4.0 - 8.0 years
4 - 6 Lacs
Bharuch
Work from Office
1.Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2.Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting, Software Installation Updating & License Activation, Printer Sharing etc. 3.Knowledge of DCS programming language 4.Managing Firewall policy, Allow to approve Web-site for user. 5.Install, configure, and support an organization's on network. 6.Identify problems, troubleshoot and provide advice and training to assist users. 7.Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. 8.Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. 9.Knowledge of SAP Hana implementation 10.Creation & configuration of Manage Emails using C-panel, mail backup and restore in mail clients, MS outlook 2007,2010,2013,2016 & 2019. 11.Responsible for Creating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies. Experience 4 - 8 Years Industry IT Hardware Technical Support Telecom Engineering Qualification B.C.A, B.E, B.Sc, M.C.A Key Skills IT Executive Computer Science DCS Window Troubleshooting Computer Troubleshooting Male
Posted 1 month ago
4.0 - 8.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people. Skills (competencies) Verbal Communication
Posted 1 month ago
2.0 - 4.0 years
3 - 7 Lacs
Mumbai
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is the entry level in Software Engineering with a foundational understanding on programming concepts, software design and software development principles. Consistently works to direction with reducing supervision, producing accurate and reliable results. They are expected to be eager to learn and know when to ask questions and check for understanding. Understands and follows work processes. Is aware of costs related to own work. Organises own time to deliver against tasks set by others with a short term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance. Actively seeking feedback to improve and starting to manage own career with support. Skills (competencies) Verbal Communication Written Communication
Posted 1 month ago
4.0 - 7.0 years
6 - 10 Lacs
Chennai
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication
Posted 1 month ago
4.0 - 7.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area.
Posted 1 month ago
4.0 - 7.0 years
6 - 10 Lacs
Coimbatore
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication
Posted 1 month ago
7.0 - 11.0 years
13 - 17 Lacs
Pune
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has very deep understanding of software development principles and technical proficiency. Masters all phases of the software development lifecycle and drives innovation and industrialization. Works on highly complex tasks and problems and drives technical decisions at a high level. Clear evidence of thought leadership in the market. Builds, educates and integrates effective teams. Focuses on developing long term partnerships with clients. Takes full responsibility for outcomes. Has strong understanding of contractual, financial and technical considerations. Exhibits strong commercial management skills. Takes a high degree of responsibility and ownership of people issues. Skills (competencies) Verbal Communication
Posted 1 month ago
4.0 - 9.0 years
4 - 9 Lacs
Gurugram
Work from Office
Experience Required: 4-13 years Qualification:- BCA/MCA & B.E (Computer Science Job Duties and Responsibilities (Please Mention In Below Table) 1 Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2 Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting, Software Installation Updating & License Activation, Printer Sharing etc. 3 Knowledge of DCS programming language 4 Managing Firewall policy, Allow to approve Web-site for user. 5 Install, configure, and support an organization's on network. 6 Identify problems, troubleshoot and provide advice and training to assist users. 7 Solving various problems of users requests for like support, assistance, problems, and Requests for additional equipment or services. 8 Maintain up-to-date inventory of all Desktops, Laptops, Printers, Network Devices & Peripheral equipment. 9 Knowledge of SAP Hana implementation 10 Creation & configuration of Manage Emails using C-panel, mail backup and restore in mail clients, MS outlook 2007,2010,2013,2016 & 2019. 11 Responsible for Creating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Greater Noida
Work from Office
Provide support to all departments in hardware, software, and network related issues. Configure, install, and maintain IT systems. Configure, install and maintain laptops and workstations. Ensure that there is data security enabled
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Pune
Work from Office
IT Executive - Pune Provide tech support (hardware/software/network) for Pune HQ & remote support to outstation units 6 months to 5yrs experience CTC: 2.5-5LPA Call ASHUTOSH @ 9373107892 Note: This is a free service for jobseekers
Posted 1 month ago
0.0 - 3.0 years
0 - 1 Lacs
Kolkata
Work from Office
Responsibilities: * Install software & configure networks * Maintain computer hardware & troubleshoot issues * Assemble computers & install OSes * Troubleshoot devices & printers * Collaborate with IT team on projects
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Chennai
Work from Office
-Provide IT support by resolving hardware, software&network issues, setting up workstations, handling peripherals&escalating complex problems. -Proven work experience as a Desktop/Technical Support Engineer or similar role with MySQL experience.
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Hosur
Work from Office
-Provide IT support by resolving hardware, software& network issues, setting up workstations, handling peripherals & escalating complex problems. -Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
1.0 - 3.0 years
3 - 4 Lacs
Siliguri
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
5.0 - 6.0 years
7 - 8 Lacs
Aurangabad
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Vadodara
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Ludhiana
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Gurugram
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 month ago
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