900 Software Installation Jobs - Page 14

Emco Electrodyne Pvt. Ltd. is looking for Onsite Engineer to join our dynamic team and embark on a rewarding career journey Planning and organizing construction work Supervising and directing site personnel Ensuring project specifications are met Monitoring progress and ensuring project stays on schedule Coordinating with other engineers, contractors, and sub-contractors Conducting quality control checks and inspecting completed work Maintaining accurate records and documentation Resolving technical problems and providing solutions Communicating with clients and stakeholders to provide updates and address concerns Ensuring compliance with health and safety regulations. Should be able to carry out smooth execution of on site projects i.e. re-winding and over-hauling of electrical motors and generators. Qualification Required :Relevent diploma in Electrical Engg./ Mechanical Engg.

We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employee. We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employees; by making sure the operation of our IT systems is smooth and efficient. Key responsibilities: 1) Technical support: Diagnose and resolve hardware, software, and network issues. 2) Customer service: Communicate effectively with users to understand and address their IT-related problems. 3) System maintenance: Perform regular maintenance, including software updates and backups. 4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues. 5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system. 6) Training: Provide training to users on new systems and software. Skills and qualifications: 1) Educational background: Bachelor's degree in Computer Science or a related field is preferred. 2) Experience: Minimum of 2 years in a similar IT Support role. 3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting. 4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus. 5) Soft skills: Excellent communication, problem-solving, and customer service skills.yees, by making sure the operation of our IT systems is smooth and efficient. Key responsibilities: 1) Technical support: Diagnose and resolve hardware, software, and network issues. 2) Customer service: Communicate effectively with users to understand and address their IT-related problems. 3) System maintenance: Perform regular maintenance, including software updates and backups. 4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues. 5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system. 6) Training: Provide training to users on new systems and software. Skills and qualifications: 1) Educational background: Bachelor's degree in Computer Science or a related field is preferred. 2) Experience: Minimum of 2 years in a similar IT Support role. 3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting. 4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus. 5) Soft skills: Excellent communication, problem-solving , and customer service skills.

Provide technical support for desktops, laptops, and peripherals. Troubleshoot hardware/software issues and ensure system uptime for end-users. Required Candidate profile Only Male Freshers are eligible for this role. Strong problem-solving skills and good communication. Ready to handle field or remote support. Knowledge on Hardware & Networking.

Skill: L2 support (service desk/Technical support) Exp: 3+Years in L2 support in international voice Qual: BE/B.tech, Bsc, BCA Sal: 4.8 LPA Loc: Bangalore Shift: 24/7 Immediate Must have: L2 support in international voice Regards, Stefi 7826055629

REF71073Y_2025155160 - Senior Program Analyst - EIT - Desktop Support - Vizag - 3 to 5 years Exp Job Responsibilities: -* Attend all the Tickets forwarded by Service Desk.* Taking follow up with engineer of daily basis work.* Ensure Tickets are resolved within SLA agreed with WNS.* Escalate Tickets to the next level as & when required to the respective Back-end teams and follow up to its closure with a complete resolution. * Asset Inventory management.* Providing support for Desktop applications (MS Office 2007, 2010 & 2013, Operating system Microsoft Windows 8, windows 8.1, windows 10, Windows 11 , Office communicator, Citrix, and Outlook Email etc.)* Active Directory User Administration.* Co-ordinate with IT functional teams such as Server, Network, and telecom teams for installation. * Providing daily support for printers and Scanner.* Re-image the system using SCCM* Managing and configuring the IP Phones and PSTN Phones.* To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches Maintain software and hardware inventory records. * LAN trouble shooting, LAN patching and working on different network related issues Safe Boot (MacAfee End encryption & bitlocker) Installation on Laptop.* Troubleshooting of hardware and O/S, Software Installation. * Basic Networking & Data sharing * TCP/IP Configuration, Internet Maintenance* User Profiles Backup and Restore. * Sharing folder, sharing device & Printer.* Knowledge on Video conferencing Setup in day-to-day work and AV Support (Audio/Video) Conferencing. * Provide accurate shift handovers and email communication to the respective Managers.* Providing remote support through RDP, VPN, MS-LYNC, Dame-Ware utility.* Resolving application related issue inside as well outside terminal (RDP), Citrix & VM Ware player.* Experience in Handling International Clients* Providing End User Support process.* Participation in IT/InfoSec audit related activities, which will be as per audit standards.* Excellent communication skills * Timing -24*7 Rotational* Coordination with client on IT requirements* Provide L1/L2 support to users* Ensure Service Levels are consistently met with continuous improvement. * Daily monitoring of tickets across locations.* Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups Ramp down.* Pro Active - Inventory management, EPO Compliance, SCCM Compliance.* Ensure right skill resource availability across locations. Qualifications Bachelors Degree

Technical Support and/or Installation background required -Knowledge of firmware updates, software loads, remote troubleshooting skills required -Experience working with POS systems (i.e. Clover, PAX, Dejavoo, ELO, etc.) preferred Experience working in CRM/Software Ticketing programs preferred. Prior experience in the Payment/POS/ATM industry preferred -Strong Computer Proficiency -Ample Experience Fielding Heavy Call Flows -Spelling, Punctuation, and Grammar Skills are important for all positions within the company. -Experience in a fast-paced office environment. -Ability to take initiative and utilize innovative techniques -Ability to interact with various departments throughout the organization -Ability to be a team player, plan, prioritize and coordinate daily tasks; time management is key. -A positive attitude, professional work ethic, ability to learn quickly and excellent verbal communications skills are a must! -Bilingual Vietnamese speaking merchant base Candidate can speak Vietnamese language

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication

Purpose of this Role: This Job Role will be part of the Rajkot Site IT Team and will be responsible for Managing IT Infra Systems, Mfg. Systems Operations Technologies & OT-IT Integration. The purpose of this role is to Enhance IT Infrastructure & Engg IT skills to support plant operations on various existing systems and new projects including designing and maintaining large-scale IT infrastructure. This role will closely work with Site Cross functional teams and Drive Digital & Automation projects implementation across sites. The Responsibility also includes evaluation and upgradation of Existing IT Infra Systems and OT technologies (L1 & L2) for adequacy to meet Compliance requirements as per Industry best Practices & Regulatory Guidelines Job Description & Key Responsibilities: The ideal candidate shall have a proven track record of designing & maintaining Medium to Large scale IT infrastructure for manufacturing organizations. This role requires extensive knowledge and skills in Strategizing - Servers, networking, Information & Data security including Cyber security. Design, Implement, and maintain robust IT infrastructure solutions to support Manufacturing and R&D operations. Oversee the installation, configuration, and management of servers, ensuring optimal performance and reliability. Ensure all IT infrastructure complies with industry regulations and standards, particularly those relevant to the pharmaceutical sector. Shall Manage active and passive networking components, including switches, routers, firewalls, and cable systems. Maintain detailed documentation of IT infrastructure, configurations, and procedures. Implement and maintain information security measures, including cyber security protocols and privacy security standards, to protect sensitive data. Work closely with other IT teams and departments to ensure seamless integration and operation of IT systems. Diagnose and resolve technical issues related to IT infrastructure, providing timely support to minimize downtime. Familiarity with regulatory requirements and compliance standards in the pharmaceutical industry. Shall be Familiar in PLC/IPC Controls Systems for Manufacturing and QC Systems. Shall be able to understand Pharmaceutical Process Systems and their importance on Product Quality & Safety. Should be able to assess Systems gaps related to User Management, Data Backup, Hardware and Softwares (like Windows 8/7/XP) and recommend upgradation Strategies. Should be able to handle IT Budgets OPEX & Capex for projects. Technical & Preferred Skills: Proficiency in server management (Windows, Linux, etc.). Strong knowledge of active and passive networking (LAN/WAN, switches, routers, firewalls). Expertise in information security, cyber security, and privacy security. Knowledge in Pharmaceutical Manufacturing and Quality Process. Exposure on Various IT applications like SAP & other IT application Ability to work in a Cross Functional and Challenging Environment. Capable of Idea generation and Process Improvement Skills. Certifications such as CCNA, or equivalent are desirable. Knowledge of virtualization technologies (VMware, Hyper-V ..etc). Good Project management and exposure to Computerized Systems Validation. Desirable (if any): The ability to read, write and interpret Guidelines and Standards related to GxP systems, Computerized System Validation and Audit Responses. Very good capabilities and experience in people management and stakeholder management. Knowledge in Operational Excellence will be an advantage. Should have worked in a Medium to Large-Scale Pharmaceutical Manufacturing Industry Preferred Experience (Industry/therapy/function no. of years): Should have worked in a Pharmaceutical Manufacturing Industry during last 5 years.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it''s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Responsibilities: * Provide desktop support & troubleshooting * Install software & operating systems * Troubleshoot LAN issues & printers * Collaborate with IT team on network projects * Manage hardware installations Annual bonus

Responsibilities: * Design, develop, test & maintain computer systems & networks. * Manage hardware resources & software licenses. Manage computers repair and laptop repairs CCTV knowledge is advantage but not necessary Food allowance Shift allowance Over time allowance Travel allowance Health insurance Job/soft skill training Annual bonus

Role & responsibilities Software Development & Implementation Lead the design, development, and implementation of software solutions to optimize container depot management, transportation, and cargo handling. Evaluate, select, and manage ERP and custom software solutions for logistics and supply chain management. Coordinate with service partners in UAE & South Africa, Cape Town for day-to-day IT requirements and support. Collaborate with internal stakeholders to understand business needs and translate them into technology solutions. Drive automation and process improvements through technology initiatives. Oversee software development projects, ensuring alignment with company objectives and industry standards. Manage software vendors and external developers, ensuring timely delivery and quality. Provide training and support to end-users to maximize software utilization. Hardware & IT Infrastructure Manage and maintain IT infrastructure, including servers, network devices, and computer systems. Ensure data security, implement backup strategies, and manage disaster recovery plans. Troubleshoot hardware and network issues, providing effective solutions. Oversee the procurement, setup, and maintenance of IT equipment. Ensure compliance with IT policies and maintain documentation for hardware and software assets. General IT Management Develop and execute the IT strategy aligned with the companys growth objectives. Monitor IT budgets, optimize costs, and manage vendor relationships. Implement IT policies, procedures, and best practices. Ensure data integrity, cybersecurity, and compliance with relevant regulations. Provide leadership and mentorship to the IT team. Preferable Candidate is Male.

Creating a plan for Implementation Project, detailing the tasks that need to be completed for the timely installation of software systems. Communicating with users throughout the software implementation process to obtain feedback and approval. Requirement gathering in coordination with Business users Ensuring tasks are completed as per the project plan. Educating users on how to use software systems and customized system features. Creating a specialized document for each Application, detailing all customizations made. Coordinating with vendor and infra team for application software installation. Ensuring that the project team is aware of key deliverables and project milestones. Do a functional manual testing of the application. Coordinating with Users for UAT. Keeping track of issues raised with vendor. Get the fix for retesting and test to ensure the issue is resolved. Reaching out to the respective stakeholders for getting UAT signoff. Coordinating with Vendor and infra team for production movement. Managing the test envirnoments in coordination with Infra and Vendor. Working Location- Technopark, Trivandrum, Kerala

OPPORTUNITY: Maintain and monitor end-user workstations and productivity on local area network and perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. The Service Desk provides support to staff on all company-supported applications, troubleshoot computer problems, advise on appropriate action once problem sources are determined, and complete application project-based work. SCOPE OF WORK: Support the IT Service Desk team by triaging new tickets, responding to incidents, and escalating to the appropriate teams as needed. Work with other Service Desk personnel to improve the work and ticket flow through the system. Create comprehensive documentation to ensure effective knowledge transfer and facilitate consistent support processes. Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). Creates and manages user accounts in Active Directory, ensuring new team members are promptly added to the system. Proactively monitors and updates Active Directory to maintain accurate records of team members, computers, and groups. Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions. Installs, configures, and maintains computers for both new and existing employees. Adds, upgrades, and configures disk drives, printers, and other hardware. Performs and/or oversees software and application installation and upgrades. Use available tools to provide remote support as needed. Troubleshoots systems and applications to identify and correct malfunctions and other operational difficulties. Assists users in maximizing use of networks and computing systems, may conduct some training. Occasionally provide initial contact and phone support for team members. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. IDEAL CANDIDATE PROFILE : Bachelor's Degree in Information Technology/Security or a related discipline. 1+ year of work experience (full time or internship) in a service desk, desktop support, or computer support role. Ability to work in a fast-paced environment and provide quality customer service to end-users when they are encountering technical issues. A+, Security+, or relevant Microsoft certifications are a plus. Strong fluency in English

Role & responsibilities Total responsibility for fault free operation of all virtual meetings being conducted through webex/teams/ Zoom etc through open internet and through our VC Devices through intranet.b. Coordinate in resolving any hardware/software issues related to MCU (Multi conferencing Unit), Management Server, Video recording, Streaming Service & Gatekeeper De Preferred candidate profile Immediate Joiner only

We are looking for a skilled Google Workspace Administrator with extensive experience in managing and optimizing enterprise collaboration tools. The ideal candidate will have 3 to 8 years of experience and be proficient in Google Admin Console, Google Cloud Platform, Microsoft 365 Administration, Identity and Access Management (IAM), Single Sign-On (SSO), and automation scripting. Roles and Responsibility Manage and optimize enterprise collaboration tools to enhance productivity and security. Develop and implement innovative solutions to improve operational efficiency. Collaborate with teams to design and implement best practices for Google Workspace administration. Troubleshoot and resolve issues related to Google Workspace and other collaboration tools. Ensure compliance with organizational policies and procedures for identity and access management. Automate tasks and workflows using scripting languages to improve productivity. Job Proficient in Google Admin Console, Google Cloud Platform, Microsoft 365 Administration, IAM, SSO, and automation scripting. Experience in enhancing productivity, security, and operational efficiency through innovative solutions and best practices. Strong understanding of enterprise collaboration tools and their applications. Ability to work collaboratively with teams to design and implement best practices. Excellent problem-solving skills and attention to detail. Strong analytical and communication skills.

Level 1 Service Desk technician Jobs | 1+ years | Chennai, Tamil Nadu(Full time) Job: Level 1 Service Desk technician Job Description JOB DESCRIPTION TITLE: Level 1 Service Desk technician High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal. Provides support over the phone with documented procedures by resolving the requests/incidents. Work with other departments to resolve or escalate technical and non-technical issues. Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg: o Software installation & uninstallation issues o Network Disconnection related issues o Workstation/Laptop issue troubleshooting o Outlook related issues o User lifecycle management issues Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary. Effectively utilizes knowledge base and other resources to resolve issues. Excellent oral/written communication and organizational skills required. Qualifications Bachelor s degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required. 6 months to 1 year experience conducting IT service desk support. Proven experience supporting Windows operating system in an IT environment. Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc. Proven knowledge of network connectivity and troubleshooting. Highly proficient with ServiceNow or any ITSM product is preferred. Strong interpersonal skills, detail oriented and able to manage tasks simultaneously. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work in a fast-paced environment and prioritize tasks effectively. A strong problem-solving mindset and the ability to adapt to new challenges. A+, Network+, or comparable certification preferred but not required. Required Knowledge, Skills, and Abilities https://www.collins.com Whom we are looking for p JOB DESCRIPTION TITLE: Level 1 Service Desk technician br High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics br Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal. br Provides support over the phone with documented procedures by resolving the requests/incidents. br Work with other departments to resolve or escalate technical and non-technical issues. br Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg: br o Software installation & uninstallation issues br o Network Disconnection related issues br o Workstation/Laptop issue troubleshooting br o Outlook related issues br o User lifecycle management issues br Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary. br Effectively utilizes knowledge base and other resources to resolve issues. br Excellent oral/written communication and organizational skills required. br /p p Qualifications br Bachelor s degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required. br 6 months to 1 year experience conducting IT service desk support. br Proven experience supporting Windows operating system in an IT environment. br Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc. br Proven knowledge of network connectivity and troubleshooting. br Highly proficient with ServiceNow or any ITSM product is preferred. br Strong interpersonal skills, detail oriented and able to manage tasks simultaneously. br Strong communication skills and the ability to explain technical concepts to non-technical users. br Ability to work in a fast-paced environment and prioritize tasks effectively. br A strong problem-solving mindset and the ability to adapt to new challenges. br A+, Network+, or comparable certification preferred but not required. br /p

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules. Skills (competencies) Verbal Communication