900 Software Installation Jobs - Page 10

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

You are looking for technically skilled candidates with good problem-solving ability for the position of IT Executive/Senior Executive. Your duties will include being a reference point for all IT related queries at the user level, responding to user needs promptly, and ensuring the optimal functioning of all systems, among other technical responsibilities. You are expected to have good interpersonal skills to interact effectively with colleagues from various departments and executive levels, listening to their technical needs, understanding their issues, and providing solutions. Your responsibilities will involve installing and configuring hardware and software components to ensure usability, troubleshooting hardware and software issues, ensuring compliance with electrical safety standards, repairing or replacing damaged hardware, upgrading systems for software compatibility, installing/upgrading anti-virus software for user security, conducting tests and evaluations of new software and hardware, providing user support and error reporting, maintaining relationships with departments and colleagues, performing daily backup operations, and managing technical documentation. To qualify for this role, you should hold a Bachelor's degree in computer science or a related field, have at least 2 years of experience in computer networks and systems maintenance, and possess accreditations such as CCNA, A+, Linux+, or Cisco Certified Network Associate. Excellent written and verbal communication skills, good interpersonal abilities, proficiency in database programming and software installation, attention to detail, and strong problem-solving skills are essential requirements. This is a full-time position with day shift workdays from Monday to Friday, requiring in-person presence. If you are ready to embrace the E.A.R.T.H. values of Excellence, Agility, Reliability, Teamwork, and Honesty, celebrate uniqueness, and drive swift career growth with Pinnacle Infotech, then this opportunity may be ideal for you. Visit our website at https://pinnacleinfotech.com/ for further details.,

As an IT Coordinator at Cprime, you will be an integral part of the Operations team, focusing on efficiently handling the fulfillment of orders with precision. Your contributions will pave the way for career growth opportunities within the Customer Success or Operations teams. This role involves maintaining computer systems and technologies in a business setting, mastering enterprise software applications, and providing day-to-day support to employees. Your responsibilities will include configuring, installing, and setting up Apple/Microsoft laptops, managing employee lifecycle processes such as IT onboarding and offboarding, and overseeing access and license provisioning for various software tools. Troubleshooting technical issues, ensuring timely fulfillment and shipping for users, and assisting in the deployment of new software controls will be part of your daily tasks. Additionally, you will collaborate with IT Technicians to support employees and address any technical challenges. Key Responsibilities: - Configure, install, and set up Apple/Microsoft laptops - Manage IT onboarding and offboarding processes - Provision access and licenses for software tools - Troubleshoot technical problems and provide remote support - Assist in deploying new software controls and testing automated workflows - Maintain inventory, order peripherals, and record assets - Identify process improvements and participate in special projects - Communicate technical information to technical and non-technical personnel - Serve as primary IT Desktop Support for India and APAC staff - Recommend hardware and software solutions, including upgrades - Participate in IT infrastructure projects and training programs for users Qualifications and Skills: - Ability to follow technical and procedural documentation - Strong diagnostic and problem-solving skills - Good knowledge of internet security and data privacy principles - Attention to detail and ability to follow instructions accurately - Excellent interpersonal and communication skills - Ability to multitask, prioritize assignments, and deliver high-quality customer service - Familiarity with Windows, Apple, Microsoft Office, and Google G-Suite tools - Associates degree or 3-5 years of relevant experience preferred - Ability to interact with users at all levels, from junior to C-suite executives - Demonstrated success in customer experience and troubleshooting technical issues - Proficiency in Google Workspace, Microsoft, Apple, and other technologies - Flexible work hours: 4 am IST to 1 pm IST with a one-hour break What You Need to Be Successful: - Strong verbal and written communication skills - Team player with a commitment to quality and customer service - Ability to understand and explain complex technical systems - Maintain a professional demeanor when handling user issues - Willingness to work shifts covering weekends, evenings, and on-call during global holidays At Cprime, we are committed to fostering social justice action internally and in our communities. We aim to expand opportunities for historically marginalized individuals and promote inclusivity within our organization and beyond. Equal Employment Opportunity Statement: Cprime is an equal opportunity employer and values diversity in the workplace.,

Resolve IT issues, install/configure desktops (Windows/Linux) Must be willing to relocate (PAN INDIA) Handle network troubleshooting, and contribute to developing IT infrastructure. Required Candidate profile Graduate with 2–3 yrs IT support experience. Should hold certification in Redhat. Strong in troubleshooting, OS handling, and networking. Good communication is essential.

Install, configure, and support computer systems, networks, and IT hardware. Assist in troubleshooting and ensure system uptime and basic technical support. Basic knowledge of OS, networking, and hardware. Required Candidate profile Only Male Graduates (2017 - 2024 passed outs) in IT/CS can apply. Strong problem-solving and communication skills and willing to learn on the job.

Job Title: System Administrator IT Department Experience: 0 to 4 Years Location: Chennai Department: IT Infrastructure Employment Type: Full Time Job Summary: We are seeking a motivated and detail-oriented System Administrator to join our IT department. The ideal candidate should have hands-on knowledge of system administration tasks including hardware assembly, system setup, networking, LAN/WAN configurations, and general IT support. Freshers with strong technical skills and a willingness to learn are welcome to apply. Key Responsibilities: Perform system administration duties such as installing, configuring, and maintaining desktop computers, laptops, and IT peripherals. Assemble and troubleshoot hardware components including motherboards, RAM, hard drives, and related equipment. Manage LAN/WAN network setup, including switches, routers, cabling, and IP configurations. Set up and configure Wi-Fi routers, wired connections, and manage internet/network access. Install and update software applications, OS patches, antivirus, and other required tools across systems. Handle user account creation, password management, and system access control. Provide technical support to staff for hardware, software, and network-related issues. Maintain inventory of IT assets and hardware. Coordinate with vendors or service providers when external support is required. Ensure routine system backups, data security, and proper documentation of setups. Key Skills Required: Basic knowledge of Windows OS (Windows 10/11), hardware troubleshooting, and system maintenance. Understanding of network concepts, LAN/WAN configuration, IP addressing, and router setup. Ability to work with network cables, switches, routers, and basic electrical/wiring setup. Familiarity with software installation, antivirus setup, and system configuration. Strong problem-solving and communication skills. Ability to work independently and in a team environment. Educational Qualification: Diploma / B.Sc / BCA / B.E. / B.Tech in Computer Science, Information Technology, or any relevant discipline. Preferred Certifications (Not Mandatory): CompTIA A+ / Network+ Microsoft Certified: Windows Client / Azure Fundamentals CCNA (Basic level) Work Schedule: Monday to Saturday

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it''s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has very deep understanding of software development principles and technical proficiency. Masters all phases of the software development lifecycle and drives innovation and industrialization. Works on highly complex tasks and problems and drives technical decisions at a high level. Clear evidence of thought leadership in the market. Builds, educates and integrates effective teams. Focuses on developing long term partnerships with clients. Takes full responsibility for outcomes. Has strong understanding of contractual, financial and technical considerations. Exhibits strong commercial management skills. Takes a high degree of responsibility and ownership of people issues.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it''s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it''s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication JavaScript Information Technology Assessment

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

Job Summary: We are seeking a detail-oriented and customer-focused System Technical Support Specialist to provide first-line support for system-related issues, including hardware, software, networking, and IT infrastructure. The ideal candidate will have a strong understanding of computer systems, networks, and troubleshooting techniques. Key Responsibilities: Provide technical support for desktop systems, laptops, printers, and mobile devices (Windows, macOS, Linux). Troubleshoot and resolve hardware and software issues in a timely manner. Set up and configure new hardware, software, and peripherals for end-users. Assist with network connectivity issues (LAN, WAN, Wi-Fi). Perform routine maintenance and system updates on workstations. Monitor and maintain system performance and log issues. Escalate complex problems to Tier 2/3 support or relevant IT teams. Maintain documentation of support processes and technical solutions. Support user account management (Active Directory, Office 365, email, etc.). Role & responsibilities

Tech Mahindra Ltd. is looking for System Engineer - IMS to join our dynamic team and embark on a rewarding career journey. Analyzing system requirements and specifications. Designing and implementing computer systems and network architecture. Installing, configuring, and maintaining system hardware and software. Monitoring and optimizing system performance and capacity. Ensuring security and data protection for the organization's systems. Providing technical support and troubleshooting for users and other stakeholders. Collaborating with other teams, such as development and operations, to ensure system integration and efficiency. Developing and implementing disaster recovery and business continuity plans. Maintaining documentation for systems, processes, and procedures. Strong technical background, excellent problem - solving skills.

IT Support & Infrastructure Management: Manage user onboarding/offboarding including email, VPN, access rights, and device handover. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed). Maintain and regularly update asset inventory, software licenses, and AMC schedules. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained. Liaise with external vendors for IT procurement, AMC, and system upgrades. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime. Maintain and improve IT policies and documentation for internal processes. Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka. Office Admin Management: Manage domestic and international travel bookings (flights, trains, cabs, hotels) for employees and guests. Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables. Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance. Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters. Assist in organizing office events and other employee engagement activities. Manage courier services, incoming mail, and visitor coordination. Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance. Key Requirements: Bachelor's degree in IT/Computer Science or a related field. Strong working knowledge of: Windows & Mac environments Google Workspace / Microsoft 365 Networking fundamentals (LAN/WAN, VPN, firewalls) Hardware troubleshooting & endpoint security tools Effective communication and people skills. Excellent organizational and multitasking ability. Detail-oriented with a proactive approach to problem-solving. Ability to work with multiple vendors and internal stakeholders. Willingness to work & manage both IT & Office Admin responsibilities.

Playdawn Consulting is looking for Lead Software Engineer (Gaming) to join our dynamic team and embark on a rewarding career journeyLeading and managing a team of software engineers to ensure project success.Gathering and analyzing technical requirements from stakeholders to ensure the development of effective solutions.Designing and implementing software solutions that meet project requirements.Conducting code reviews and ensuring the quality of code produced by team members.Mentoring and training team members to ensure their professional growth and development.Collaborating with other departments, such as product management and quality assurance, to ensure the smooth delivery of software products.Communicating project status and risks to stakeholders and making recommendations to mitigate risks.Strong background in software development, excellent project management skills.

Playdawn Consulting is looking for Lead Software Engineer to join our dynamic team and embark on a rewarding career journeyLeading and managing a team of software engineers to ensure project success.Gathering and analyzing technical requirements from stakeholders to ensure the development of effective solutions.Designing and implementing software solutions that meet project requirements.Conducting code reviews and ensuring the quality of code produced by team members.Mentoring and training team members to ensure their professional growth and development.Collaborating with other departments, such as product management and quality assurance, to ensure the smooth delivery of software products.Communicating project status and risks to stakeholders and making recommendations to mitigate risks.Strong background in software development, excellent project management skills.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Power Automate Desktop.: Experience: 5-8 Years.

Upkeep of the site maintenance pump & pumping systems Key Responsibilities Guarantee that all safe work procedures and security guidelines are adhered to Offer assistance to operations in running machines at standard speeds and centerline conditions so as to enhance productivity and efficiency Offer assistance with troubleshooting of equipment/pump problems Observe conditions of equipment through vibration analysis and lubrication Complete maintenance care obligations and render assistance in equipment repair as necessary Take part in organizational enhancement teams such as security committee Perform quality improvement and cost reduction and productivity as obligated Participate in sharing of knowledge so as to mentor and train other unit members in areas of operations and maintenance to enhance their development Guarantee operation of mechanical gadgets and machinery by ensuring completion of preventative maintenance prerequisites on production machines, motors, engines, conveyor systems, and pneumatic tools Oversee mechanical devices while in operation and listen for complications using accurate testing and measuring instruments Take out inoperative parts by disassembling devices with the use of cranes, hoists, hand and power tools; and also observing texture and form of parts Ascertain changes in dimensional requisite of parts by examining used parts and utilizing micrometers, rules, calipers, and other measuring appliances Regulate downtime by enlightening production staff on standard preventive maintenance methods and monitoring their compliance

Provide technical support for hardware, software, network, and systems issues. Install, configure, and maintain computer systems, printers, and network equipment and Monitor system performance and troubleshoot issues to ensure smooth operation.