Customer Advocacy Manager Check Point Software

8.0 - 12.0 years

0 Lacs

karnataka

On-site

The Check Point Customer Success Program offers a select group of customers access to a team of headquarter-level resources dedicated to stabilization and process improvement. As part of the program, customers engage with Customer Success Managers who have direct access to executive management and all company technical and business functions. You will be responsible for proactively engaging with customers, collaborating with the assigned Check Point account teams to coordinate resources for support challenges and projects. As the single owner of recovery project plans, you will serve as the primary point of contact for remediation activities. Rapid and effective escalation handling, coordinating onsite and remote assistance, monitoring support calls, and driving quick resolutions with technical resources are crucial aspects of the role. Additionally, you will be involved in planning major upgrades, refresh projects, and new deployments, working with customers to understand their security needs, technical challenges, and operational requirements. Knowledge transfer for long-term stability, activity tracking, and reporting are also key responsibilities. The ideal candidate should have 8 to 12 years of experience with Check Point solutions, encompassing security appliances, software gateways, cloud technologies, management platforms, Endpoint, and mobile solutions. Previous experience in Security Engineering, Support, Integration, or Customer Success is advantageous. Project management expertise is essential, along with a customer-first approach, excellent communication skills, fluency in English, and familiarity with other languages. Strong organizational skills and the ability to effectively communicate with both internal executives and customer executive management are required, including the skill to summarize complex challenges concisely. Familiarity with ticketing and project management tools is a plus.,

Posted 2 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.