Software Engineer

As a Customer Support Representative at Yokogawa, you will play a crucial role in customer order processing, relationship development, and issue resolution. Your responsibilities will include recording and processing customer orders through various communication channels, such as email, telephone, or personal contact. You will be expected to reach out to potential customers to establish contact, provide basic product/service information, and clarify customer needs using a standard sales script. In addition, you will be responsible for ensuring accuracy in customer details stored in the system, handling basic customer issues like returns, and following operational compliance procedures to maintain quality standards. Your role will also involve personal capability building through training and coaching activities to enhance your procedural and technical skills. To excel in this position, you must demonstrate strong customer focus by building relationships and delivering customer-centric solutions. You should instill trust through honesty, integrity, and authenticity while being tech-savvy and adopting innovations in digital and technology applications. A customer-focused approach, leveraging digital communications, mastering service conversations, and navigating customer challenges are essential skills for success in this role. Furthermore, you will be expected to strengthen customer connections, build customer loyalty, and initiate compelling sales conversations to enhance overall customer service. Building rapport, understanding buying influences, managing buyer indifference, and articulating client motivations are key competencies that will contribute to your success in this role. The ideal candidate for this position should possess an Upper Secondary School education and have basic experience with office/operational systems. Prior managerial experience is not required for this role. If you are passionate about technology, care for the planet, and are committed to delivering exceptional customer service, Yokogawa offers you a great opportunity to grow in a global culture that values respect, collaboration, integrity, and gratitude. Join us in shaping a better future for our planet through innovation and co-creation.,