Software Engineer Call Center Dialer Development

We are looking for a team of highly skilled Software Engineers to design and develop a Call Center Dialer Software from the ground up. This role involves building a scalable, secure, and feature-rich platform that integrates telephony, CRM, and real-time analytics.

 Key Responsibilities

• Design and implement backend services for dialer logic, call routing, and CRM integration.
• Develop intuitive dashboards for agents and supervisors.
• Integrate VoIP technologies (SIP, RTP) and PBX systems (Asterisk/FreeSWITCH).
• Ensure compliance with security standards (TLS, SRTP, GDPR).
• Optimize performance for high-volume concurrent calls.
• Collaborate with DevOps for cloud deployment and CI/CD pipelines.

 Required Skills

• Programming: Node.js, Python, or Java
• Frontend: React.js or Vue.js
• Telephony: SIP, RTP, Asterisk/FreeSWITCH, Twilio/Plivo APIs
• Databases: PostgreSQL, MongoDB, Redis
• Cloud & DevOps: AWS/Azure/GCP, Docker, Kubernetes
• Security: OAuth2, JWT, TLS, SRTP
• Familiarity with predictive/progressive dialer algorithms

• Experience with CRM integrations (Salesforce, Zoho)
• Knowledge of analytics tools (Grafana, ELK Stack)
• Prior experience in call center or VoIP solutions