7 Software Diagnostics Jobs

Key Responsibilities: Technical Issue Management: Efficiently handle and resolve first-level technical issues for GOR products. Ensure timely and effective action based on priority and severity for each ticket. Follow ticketing SOPs and ensure all relevant technical details are captured. Adhere to internal escalation matrix based on severity and resolution time. Site Monitoring & Performance: Monitor key KPIs and metrics for sites remotely. Ensure no Ranger exceeds 30 minutes of elapsed time in Error, Processing, or Alert Type 1 tasks. Send MLE snapshots before and at the end of each shift. Develop and monitor frameworks to predict potential/future failures and implement preventive measures....

As a Desktop Support Technician, your role involves providing desktop support and maintenance for hardware, software, and operating systems (Windows, Mac, Linux) used by end users. Your key responsibilities will include: - Troubleshooting and resolving technical issues related to desktops, laptops, printers, and peripheral devices. - Installing, configuring, and upgrading operating systems and software applications. - Managing Active Directory by handling user accounts, group policy, permissions, and user access controls. - Diagnosing hardware and software problems and replacing defective components as necessary. - Setting up and configuring new hardware, such as desktops, laptops, and mobil...

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support is...

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support is...

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services Providing technical support to customers via phone, email, or chat Identifying and diagnosing problems related to software products or services Troubleshooting technical issues and providing solutions to customers Documenting support issues and solutions to create a knowledge base for future reference Identifying trends in support issues and working with product teams to address them Escalating complex support is...

As a Service Engineer at Alicia Bots, a leader in underwater robotics, you will be part of a dynamic team dedicated to providing innovative solutions for hull cleaning, cargo hold cleaning, and vessel performance optimization. Your role will involve technical support, maintenance, and crew training for robotic systems on ships, ensuring optimal performance and client satisfaction. Your responsibilities will include performing routine maintenance, troubleshooting, and repairs on underwater robotic systems, conducting detailed inspections to assess mechanical, electrical, and software integrity, and training ship crews on the operation and basic maintenance of robotic systems. You will also be...

As a Computer Network Technician, you will be responsible for installing and configuring network hardware and software. This includes setting up routers, switches, firewalls, and servers, as well as installing and configuring network operating systems and utilities. Your role will also involve maintaining and monitoring network systems to ensure optimal operation, troubleshooting and resolving network connectivity and performance issues, and implementing and maintaining network security measures such as firewalls and antivirus solutions to prevent unauthorized access and security threats. In this position, you will be required to diagnose and repair hardware, software, and other network and ...