Software Development Snr Manager

As Senior Manager of Clinical Development within our DSE team, you will:

• Lead a high-performing engineering team focused on healthcare escalations, automation, and EHR integrations.
• Drive critical escalation management, ensuring root cause resolution and sustainable fixes for high-severity healthcare system issues.
• Define strategy and roadmap for automation, observability, and AI/ML adoption, improving reliability, predictive monitoring, and self-healing capabilities.
• Partner with healthcare customers on EHR modernization, interoperability, and clinical trial data integrations while ensuring compliance with standards such as HIPAA, FHIR, and HL7.
• Build a culture of continuous improvement through playbooks, metrics dashboards, and knowledge sharing.
• Mentor and grow the team, fostering technical excellence, leadership development, and customer-first ownership.
• Collaborate cross-functionally to influence product roadmaps and represent DSE as a thought leader in improving healthcare integration and clinical reporting reliability.
  

Qualifications

RESPONSIBILITIES

• Bachelor's or Master's in Computer Science, Engineering, or equivalent technical field.
• 12+ years of experience in healthcare IT, clinical systems, or enterprise integrations, with at least 5+ years in leadership roles.
• Proven track record in managing critical healthcare system escalations under high-pressure conditions.
• Strong expertise in healthcare data standards: HL7, FHIR, X12, EHR integrations, and clinical reporting systems.
• Experience with automation, diagnostics, and observability tooling for regulated environments.
• Deep understanding of healthcare compliance (HIPAA, 21 CFR Part 11, GxP, and interoperability mandates).
• Hands-on expertise in AI/ML applications in enterprise support, including:
• ML models for anomaly detection, log analysis, and predictive escalation management.
• Generative AI for guided troubleshooting, documentation, and automated remediation workflows.
• AI-powered observability and monitoring systems for proactive error detection and prevention.
• Knowledge of explainable AI frameworks and alignment with healthcare compliance (HIPAA, FDA, EU MDR).
• Exceptional stakeholder management and executive-level communication skills.
• Demonstrated ability to influence product direction through field learnings in healthcare and clinical development.
  

Qualifications

Career Level - M3

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