Category Lead EV Field Issue Hero Moto Corp

5.0 - 9.0 years

0 Lacs

haryana

On-site

Role Overview: As a Category Lead-EV Field Issues at Hero Motocorp, you will play a crucial role in managing market issues efficiently, reducing warranty claims and costs of electrical & electronics proprietary parts, driving DFMEA/PFMEA practices, resolving base model and aftermarket issues, and ensuring 360-degree customer satisfaction. Your day-to-day responsibilities will involve coordinating and aligning with multiple stakeholders, analyzing field issues, vehicle telematics data, and customer feedback, managing base model issues, and complying with quality parameters. Key Responsibilities: - Manage the Market issues efficiently including monitoring & improving Market Response Time and W...

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