1.0 - 5.0 years

0 Lacs

gujarat

On-site

The Patient Counselor plays a crucial role in assisting clients throughout their treatment process. Your responsibilities will include welcoming and professionally greeting patients and visitors, understanding their needs, recommending suitable treatments, and ensuring a comfortable experience at the clinic. You will be required to explain treatment procedures, benefits, costs, and post-care instructions clearly to clients. Additionally, you will counsel clients on available packages and offers, aiming to convert inquiries into appointments and walk-ins into bookings. Collaborating with doctors and therapists to maintain a smooth patient flow will also be part of your role. It is essential to stay updated on all skin and hair treatments provided by the clinic. You will be responsible for maintaining patient records, scheduling follow-ups, ensuring timely callbacks, handling queries through various channels, and fostering strong client relationships to ensure high customer satisfaction. Furthermore, you will collect feedback from patients, escalate issues when necessary, and participate in promotional activities, health camps, or marketing events as required. The ideal candidate should hold a Bachelor's degree in any field, preferably in science, healthcare, or communication, and have a minimum of 1 year of experience in patient counseling or customer service, with a preference for the healthcare or beauty industry. Excellent communication and interpersonal skills, convincing abilities, a presentable appearance, and a professional demeanor are essential. Fluency in English, Hindi, and Gujarati (local language preferred), as well as basic computer skills (MS Office, CRM/EMR software), are required. This is a full-time position with benefits including Provident Fund. The job entails a day shift and requires in-person work. If you are interested in this opportunity, please contact the employer at +91 9099956129.,

Posted 2 days ago

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